ADP Workforce Now Reviews

“makes things simple”

Pros

Recording my time is easy and it's helpful to have the option to add extra fields whenever they're needed. Sending in time-off requests is also very convenient.

Cons

The mobile app could be better when it comes to logging time since it's not as accessible as the web version. The interface also feels pretty busy visually and a cleaner layout would make it much easier to find where I need to go.

“part of out routine”

Pros

My employees rely on it every day to clock in and out and handling payroll through the system has been simple and so convenient.

Cons

The only part I'm not a fan of is having to change my password every 90 days.

“fits out needs!”

Pros

Using this product has been easy and it fits smoothly into my organization's daily and weekly timekeeping and payroll workflow.

Cons

One thing that could be better is how slowly the software updates employees accrued time off and projected hours off. I'd really like that process to be more organized.

“positive experience”

Pros

Working with this tool from both the employee and administrator side has been a very positive experience! It works really well as an HR and timekeeping platform, letting employees sign in, enter their timesheets and check payroll details along with benefits information all in one place.

Cons

I haven't run into any real issues with the software. The interface feels very user friendly and employer documents were simple to find and access whenever needed.

“useful custom reporting fields”

Pros

Once everything is configured, the system is pretty easy to work with. It was customized before I took it over so there are a lot of really useful fields available for reporting.

Cons

Getting everything set up is complicated and confusing. Every custom field has to be handled with a specialist and the reporting side is confusing too.

“all your payroll info in one place”

Pros

Everything I need is right there and simple to locate. I can keep track of things without digging around whether it's my W-2, pay stubs or other payroll details. Being able to update my own tax information is also a really nice feature.

Cons

There isn't much to complain about except the system doesn't give very helpful error messages. If something fails, it usually doesn't explain what actually went wrong which makes it tough to figure out how to fix it.

“helpful financial planning tools”

Pros

The site is organized in a way that makes it simple to track how your financial goals are coming along and see what adjustments you might want to make for retirement or other big future purchases.

Cons

Finding the paycheck stub is inconvenient and that could be better. It takes a bit of digging and I'd prefer to have it available right from the homepage.

“Complete HR tool”

Pros

Having everything in one place is really convenient. The system is very user friendly and it makes it simple to get to all of my HR-related information without jumping between different sites. Whether I need to download pay stubs, submit a time-off request, check my balances or past requests or review my benefits, it's all available from one website and that makes things much more convenient.

Cons

Navigation can be a bit confusing at times because there are so many menu options. Every now and then I have to click around more than I'd like before I find the exact page I need.

“Pros and Cons”

Pros

There honestly isn't much about the software that stands out to me as an end user. That said I've never had any problems signing in and I also haven't run into any downtime at all. The system is consistently available whenever I need to use it.

Cons

The interface and overall feature set really need improvement. I'm not sure whether this comes down to how it's configured or if it's simply a limitation of the software but I can't submit time off requests more than one pay period ahead. It feels like there should be an option for users to request time off further in advance.

“reliable payroll and HR tools”

Pros

This is an excellent platform for employers to handle payroll along with other human resources tasks and related functions.

Cons

At times pay stubs and tax details do not appear right away and only show up on the actual day the payment is posted to the account.

“helpful support”

Pros

Customer support has easily been the best part for me. Whenever I run into an issue, it gets resolved and the employees always make both me and my concern feel like a priority. the app is a nice bonus too.

Cons

There's no way to temporarily lock the software card in the app. Because of that, in some situations you have to cancel the current card and request a replacement instead.

“handy mobile timekeeping”

Pros

Using it for timekeeping is pretty easy overall which I appreciate. When my computer is slow to load or I'm tied up with something else, being able to switch to the mobile app is really convenient and gives me some helpful flexibility.

Cons

Finding certain details in the system like my clock-in and clock-out punches, can be a bit frustrating because the navigation is not always clear. I'm usually trying to check that information quickly and I often end up clicking into the wrong section first.

“frustrating setup and poor guidance”

Pros

I honestly never even got to the point of really using this software. Getting the app set up on my phone was much harder than it should have been. On top of that I had little to no help from my managers when it came to setting it up or understanding what the software actually does and how it was supposed to help.

Cons

Right away, the biggest problem was how difficult it was to get the app installed and working on my phone. It felt like I needed more information and support from my managers but that never happened. The application itself was not very accessible and even the basic setup process was confusing and frustrating. This could have been partly user error but I'm fairly tech-savvy so the whole experience was still pretty disappointing overall.

“complicated reporting headaches”

Pros

Something that really made a difference was the community support. The software has a strong user community and people are quick to jump in with answers, tips and best practices. That part has honestly been a game changer.

Cons

At the same time the system is overall very complicated. You pretty much need someone on your team to become a specialized, highly trained user just to handle basic tasks like running reports. I've really struggled trying to pull deduction reports for specific time periods. We also used timecards and generating exception reports was way more complicated than it should have been.

“handy timecards, frustrating app”

Pros

Our team uses the app to clock in and out and submit time off requests. One thing that works really well is being able to view everyone's timecard in one place and making edits or updates is very easy.

Cons

The app crashes pretty often or takes forever to load. It's been a bit frustrating to deal with as a user and I definitely prefer using the desktop version instead.

“Auto tax updates”

Pros

Running both our hourly and salaried payroll on weekly and biweekly schedules has worked really well with this system. It handles the process consistently and the reports along with tax related information update automatically which saves time and keeps things current.

Cons

Whenever a new integration or acquisition needs to be added, getting everything built out across the mainframe and enterprise setup turns into a two layer effort. The reporting also feels less effective when compared with other reporting tools.

“stellar HR tool for everyone”

Pros

Eerything being in one place for employees, managers, supervisors and directors is a huge plus. It's simple to train people on, the HR functionality is excellent and tracking as well as organizing new hires is quick and easy.

Cons

Only real downside has more to do with old-school management not wanting to learn new technology. As for the product itself, the only thing that can be a little challenging is building custom reports.

“slow logins and missed punches”

Pros

It's at least an improvement over using pen and paper for tracking time off and clocking in but it still comes with its share of frustrations.

Cons

The system is consistently very slow. The login screen takes a while to load and there are times when users have to click several times just to clock in or out.

“secure access”

Pros

Getting into the software is easy and I really appreciate the login security they have in place. Requiring password changes regularly adds a strong layer of protection against hackers. It's also very convenient to have all of my personal information and pay stubs available in one place whenever I need them.

Cons

I don't have any complaints about the software. There's nothing negative I can point to and it's been the best way to clock in

“has everything”

Pros

Everything is housed in one place, from employee records to time tracking, performance management and learning tools which makes it really convenient to manage daily HR tasks.

Cons

The interface feels a little outdated and it often takes too many layers of navigation to get where I need to go. I'm not sure what the fix is but having to click through so many different sections can definitely be frustrating.