ADP Workforce Now Reviews

“Endless ways to improve

Pros

I can always find what I need, email stuff, chat tools. It just makes sense and if I ever get stuck, there's tons of support. Feels like there are endless ways to make things better which is awesome.

Cons

sometimes the limitations aren't clearly explained which can be frustrating. Our company has some unique policies that might seem odd but I wish there was a way to program for those special cases instead of working around them.

“Top notch onboarding process

Pros

The onboarding process is top-notch. I can make my own digital forms and keep it all in one spot so new hires can sign everything easily.

Cons

When I'm looking at someone's employee profile, it's frustrating that I cant jump directly to their documents, instead I have to back out, select documents and then it dumps me back at the top of the entire employee list again.

“Never stops improving

Pros

I've been with ADP for 17 years and they never stop improving! They're always making things easier for us. I started with their old PC Payroll, saw them move to separate HR and Payroll modules and now we have this seamless all-in-one system. The live integration is fantastic and the real-time account verification saves us so much time.

Cons

Only area where I could use more assistance is with ADP smart Compliance. Handling Tax agency Notices can get cumbersome and time-consuming at times.

“Easy but disconnected system

Pros

Running payroll was so easy for me.

Cons

The integration exists but doesn't function properly. Different parts of the system seem disconnected and don't communicate effectively with each other.

“User friendly with great help

Pros

Interface is super user-friendly and has plenty of features, plus a great help platform. I love that I can do most things, like opening a support ticket, online without any trouble.

Cons

Communication about platform updates could definitely be better, sometimes I'm caught off guard by changes I wasn't aware of.

“Fits our business needs

Pros

Really impressed with how well this fits our business needs. The chat support is a lifesaver whenever I have a quick question.

Cons

Mobile app and website don't sync well together which is frustrating when switching between devices.

“Handy reporting slow responses

Pros

reporting tools are really handy and my team loves the Quick Calc feature.

Cons

when I'm in the middle of processing payroll and have a quick question, the response time for service requests can be slow.

“Fresh take on hr

Pros

Honestly such a fresh take on HR and payroll. Plus the support team is awesome!

Cons

The implementation process could use more thorough preparation and better focus on key practice areas before we actually go live.

“Next level reporting tools

Pros

The reporting features are next level. They've been a game-changer for my team to keep tabs on everything.

Cons

Integration between some modules feels incomplete and causes workflow disruptions.

“Runs our business smoothly

Pros

so convenient to have everything in one spot. It just runs our business smoothly, no drama.

Cons

I've noticed the screen transitions can get pretty slow and sluggish especially right after they push a system update.

“Easy to figure out

Pros

Interface is so clean and friendly, I figured it out on my first day with no training! I was a Ceridian user and never thought I'd switch but this platform totally changed my mind. The support team really knows their stuff too.

Cons

The lack of history tracking for certain fields like addresses and W4 updates is frustrating, even though it does keep decent records of rate changes and check details.

“Lifesaver all in one

Pros

Having all my work stuff in one place is a lifesaver and the tracking features cover all our bases. The best part? It's so user-friendly we barely needed any training.

Cons

I haven't found anything to complain about yet, though the mobile app could use some rework similar to what successFactors did.

“Login and w2 problems

Pros

so glad all my payroll and tax docs are in one place. Makes life so much easier.

Cons

I keep running into login issues and have to reset my password constantly. Also, they never sent me my W2 for 2022 which was really frustrating.

“Great benefits slow tax

Pros

The benefits are great and enrolling was surprisingly quick! shoutout to my HRBP, Tammy Meredith, she's been amazing.

Cons

The tax team takes forever to get back to you and the reporting features are a pain to work with.

“Makes my job easier

Pros

Onboarding and payroll features make my job so much easier. The support team is responsive whenever I or my employees have questions. I picked it up really fast and now I'm on this portal daily and it's just that simple.

Cons

Honestly I can't think of anything that bothers me about this system.

“Simply Payroll

Pros

Payroll services are user-friendly and intuitive.

Cons

It's user-friendly, with easy navigation between menu options.

“Hard to get reports

Pros

Huge plus that employees can access their own info.

Cons

Finding it challenging to use and getting the exact reports I need takes way more effort than it should.

“The Best Payroll platform

Pros

The ease of use and user-friendly UI make it easy to track pay over multiple months.

Cons

Tracking time, vacation, and tax slips is very straightforward.

“Adp is one of the best!

Pros

I've used this in different companies, and it's great to have an overview database and salary breakdown.

Cons

Occasionally, there was a delay in uploading tax papers.

“central hub for team

Pros

Appreciate having a central hub for my team. The design is interactive and having communication and employee data all in one spot is a game-changer. So convenient.

Cons

setting up reviews felt overwhelming initially and took longer than expected but once I got the hang of it through practice, the process became much more manageable.