ADP Workforce Now Reviews

“accurate records, outdated app”

Pros

I really like the mobile app since it lets me check my timecards without much hassle. It's also reassuring that the records and documents stored in the system are accurate and reliable.

Cons

Using the interface can be frustrating because it feels outdated and takes a while to load. On top of that, the mobile app occasionally freezes or fails to load pages completely.

“reliable time-off and clock-ins”

Pros

Scheduling time off and clocking in and out is really simple. It's consistently reliable and I've never run into any issues using it.

Cons

Finding pay stubs takes a bit of navigating so it feels like a small workaround but it's not a major problem. That's honestly my only complaint since everything else works just fine.

“fantastic software!”

Pros

Being able to check my PTO balance anytime is really helpful and putting in a time-off request is very easy. Updating my tax withholdings is also simple and convenient.

Cons

Since I approve PTO requests for my organization, one issue I've noticed is that after I send a comment on a request, I can't go back and view what I wrote. It would be much better to have a record of those comments available in case any disagreement ever comes up.

“helpful time tracking tools”

Pros

Entering hours worked is easy and it does a good job of tracking vacation, sick time and holiday hours used. It also keeps manager approvals locked in and documented which is really helpful.

Cons

Checking vacation accruals is less accessible than it should be. I had to refer back to my own records and recalculate everything just to confirm the accrual was accurate. The system also doesn't clearly show how many vacation hours are earned during each pay period.

“editing punches is easy”

Pros

Updating missed or incorrect punches is very easy. Most of the features and options are pretty self-explanatory and editing employee information is simple as well.

Cons

This may just be something my company didn't choose to include but attendance and punctuality would be much easier to manage if employee schedules were entered into the software. That would let me quickly track absences, shift swaps, tardiness and early departures without having to do it the old-fashioned way by checking with supervisors and comparing the software against paper schedules. I also think finding a specific report can be difficult. For example, I was recently trying to locate a report with all of my employees' birth dates and wasn't able to find one.

“customized interface”

Pros

Compared with other products I've looked at, the interface here feels much less outdated and a lot more user friendly. The drop-down menus make it obvious where I am and what I'm working on which helps a lot. I also appreciate that the system is customized around what users actually need. Another standout feature is the product suggestions tool since it gives customers a way to let the provider know what they want.

Cons

A limitation for us is that some fields still can't be customized the way we'd like. For instance, there are email templates we want to rewrite in our own wording but that isn't possible right now. The software does provide canned templates that can work but we'd still prefer the option to personalize them more.

“good for time management”

Pros

Using the software has been really good for managing time. Since it's fully cloud and web-based, everything is accessible without any hassle. Clocking in and out is quick, simple and easy. Managers can check our timecards without any trouble and employees can easily pull up pay stubs and other payroll details whenever needed.

Cons

Every now and then, the system has glitches where clock-ins or clock-outs don't register properly. When that happens, management ends up having to manually enter time for each employee for every day.

“reliable payroll”

Pros

Having used the software for payroll at a previous job, I can honestly say it's one of the simplest payroll systems I've worked with.

Cons

There really isn't much I dislike about the software. If anything, it would be helpful to have more classes or training on the other things the software can do.

“helps with organization”

Pros

Handling a large volume of hires feels really manageable with this software. It keeps everything organized while still being simple and easy to use.

Cons

I'd still want a way to filter the separate interview intervals so I can review them at a glance.

“useful pay info, frustrating mobile app”

Pros

Most of what I used this product for was clocking in and out and it handled those basic tasks fine. It was also helpful being able to pull up my pay stubs and other pay details whenever I needed them.

Cons

The mobile app was absolutely awful. I do not work for that company anymore so I no longer use the product but the app the software promoted would not even let you clock in. That had to be done through the website on a mobile device instead and if the site decided not to load that day, it could really slow you down and keep you from getting it done.

“handy access across workplaces”

Pros

Getting into the software has been convenient for me, whether I'm on a computer or using the mobile app. One thing I really enjoyed about the software is being able to connect multiple workplaces to the same account which makes switching between the two very simple.

Cons

At times, the login process can be a little inconsistent especially when I need to make sure I'm entering the right workspace or signing in under the correct employer.

“w2 auto-import is amazing!”

Pros

The information from my W2 automatically imports into my tax return which saves time and makes the whole process more convenient.

Cons

I don't have any major complaints. The interface could probably use a bit of a refresh visually but it's not something that really bothers me.

“reliable HR hub”

Pros

Having everything HR-related in one place is really convenient and the platform is fairly simple to use. Checking pay stubs or updating W-2 details and personal information is easy which makes it a handy tool to have.

Cons

Every now and then, it takes a while to load information or even log in and that gets frustrating when you're just trying to complete something quick. Aside from that, it's a solid app to use on both phone and computer.

“very functional mobile app”

Pros

Using the software has been really easy and the mobile app is especially useful. It carries over most of the same features from the desktop version so I can get almost everything done even when I'm away from my computer.

Cons

The password requirements can be a bit annoying at times but considering how sensitive the information is, I understand why they're necessary.

“simple access”

Pros

Its soo easy to use! It gives all employees convenient access and the updates have gone through without any issues.

Cons

Setting up reports on your own could be more easy. It also feels like the resolution team has become less helpful over time and I'm not a fan of the recent updates to the help system.

“user friendly time tracking”

Pros

Right from the start, the software has been very user friendly. Getting around the system is easy, clocking in and out is simple and checking vacation or sick time balances is quick and easy to locate.

Cons

Based on what I've needed to use it for, I really haven't run into anything I dislike. If I had to mention one small thing, the message notification icon could be a little larger so it's easier to notice.

“Handy mobile app”

Pros

Getting around this software feels very easy and it even comes with a mobile app which is a nice bonus. The program is simple enough that practically no training is needed to start using it.

Cons

I really have not run into any downsides myself. We have used the software for several years and the only complaint I have heard is that requesting vacation time through the mobile app can be a little tricky though I have not personally experienced that issue.

“all employee details in one place”

Pros

The software works well as a central place for all employee information. It's convenient being able to check hire dates, compensation, reporting structure and other details all in one system.

Cons

The reporting tools can be hard to work through and sometimes take a while to load. The reports themselves are helpful but you really need to know exactly what you want and where to find it.

“helpful benefits hub”

Pros

Logging my hours is easy and I can also keep track of my 401k and vacation time in one place. It really serves as a central hub for managing different parts of my work-related benefits.

Cons

At times, getting to the correct login page can be frustrating. Figuring out which the right section I'm supposed to sign in through has taken more time than it should.

“helpful payroll reminders”

Pros

The software has improved a lot over time. I really appreciate how simple the app is to navigate and the payday reminders are especially helpful.

Cons

The tax section in the software can still be a bit confusing at times but compared with every other product I've used, it's still the most manageable.