ADP Workforce Now Reviews

“helps automate processes”

Pros

From HR administration to payroll, workforce management, compliance, talent and benefits, this covers the full range of Human Capital Management needs in one end to end platform. Everything is fully integrated and runs on a single database which really helps automate data synchronization across all HR functions.

Cons

It's not very practical or effective for companies with only a small number of employees. This platform is really intended for organizations with 50 employees or more.

“Reliable reporting and employee history”

Pros

Being able to search for employees and review the history of changes made to their profiles is extremely valuable. If you need detailed reporting and know how to configure the fields, the system can produce a wide range of reports to pull the information you need. On top of that, the report writing team is very supportive when it comes to helping set those reports up.

Cons

The termination wizard could definitely use some additional updates. It's not very clear why certain parts of a terminated employee's profile still have to be manually ended, such as direct deposit access or future-dated time off plans. Once the employee is being terminated, those extra steps don't really serve much purpose.

“user friendly”

Pros

I can quickly pull up my W-2, pay stubs, profile details and other important information without wasting time clicking through endless drop-down menus trying to track things down.

Cons

Over the past year, the main or home page layout has been updated so many times that it can be annoying when I need to clock in or out and the button is suddenly not where it was the night before.

“convenient access to work info”

Pros

The system feels user friendly and easy to navigate which makes it really convenient to check my work information online whenever I need to.

Cons

The login process is so irritating especially when I enter my password incorrectly and end up getting locked out which keeps me from accessing my information.

“all payroll and benefits together”

Pros

Really convenient to have my paychecks, company announcements and benefit enrollment details all in one place! It keeps everything organized and makes the whole experience much more useful.

Cons

Honestly I don't have any complaints. The interface is very user friendly and it's quick to locate whatever you need.

“handy app for clocking in”

Pros

Though its easy to use the website, I'd definitely recommend downloading the app since it makes logging in and clocking in or out even more convenient. It's especially useful when you want to keep better track of your break times.

Cons

The password requirements felt a little excessive. That's part of why I prefer the mobile app since I can just use Touch ID instead. I also wish there were a way for employees to review and approve their hours before everything is finalized.

“has the tools I need”

Pros

My pay stubs being available electronically is really convenient and all the tools I need are right there online just a click away. I can also update my direct deposit or change my mailing address without any hassle.

Cons

My biggest complaint is that the software can be a little buggy. It does crash at times and when I'm entering time, it sometimes freezes up and starts acting screwy.

“simple access”

Pros

Navigating the platform feels easy and moving through the different screens is pretty accessible. I'm able to check my pay stubs and time-off balances without any trouble.

Cons

There are times when the system is down longer than expected. Password resets can also be a bit frustrating to deal with.

“helps a lot”

Pros

Checking my pay stubs through this app is really convenient and getting my yearly tax information here makes the whole process much more manageable.

Cons

One frustrating part is having to deal with three separate logins for different tasks. There's one for card balance, another for pay and a different one for tax information. I really wish everything worked under a single username and password. The passwords also expire too often so I end up resetting them regularly and not being able to reuse previous passwords makes it even more annoying.

“my review”

Pros

A couple of years back, my workplace moved over to the platform and it has been really convenient ever since. Having access to everything online or through the mobile app makes day-to-day tasks much less stressful. From home, you can check your schedule, view your pay, request time off, download and print forms and do a lot more without any hassle. It's very user friendly and just about anyone can figure it out.

Cons

The interface does feel a little cluttered and even though the system is fairly simple to use, there isn't a built-in guide to help you navigate it. Every now and then especially on mobile, time-off requests do not always submit properly. Overall, the platform could definitely benefit from an update to make the whole platform feel more organized and polished.

“what a powehouse!”

Pros

The provider has been around for a long time in workforce management and there's a reason so many organizations continue to rely on it. It still ranks among the strongest options in its category especially when it comes to handling complicated payroll needs. The system does a solid job managing a wide range of job types, along with State and Federal compliance requirements, union rules and other payroll complexities.

Cons

At the same time, the platform has been getting increasingly expensive and it feels like the company may be starting to lean too heavily on its past success. That kind of complacency can become a real problem when competitors are catching up with products that feel more modern, cleaner, simpler to use and just as capable.

“Appeciate this tool a lot”

Pros

Having everything in one place has been really convenient and the mobile app is fast and simple to use.

Cons

Setting up the static IP address for clocking in and out could be more easy.

“I now stay organized”

Pros

Whether a company is small or large, this software works really well. It lets me stay on top of my PTO and handle clocking in and out right from my personal device.

Cons

I've been using this software for years and honestly haven't run into any problems. It's been a really solid product the whole time.

“very dependable”

Pros

Payroll, time cards and benefits together in one place makes the whole system much more convenient and accessible to use.

Cons

Building your own reports can be confusing and sometimes takes more time than expected. I'd also like to have more options for custom reports.

“honest opinion”

Pros

Using the platform has been pretty easy overall. We rely on it for clocking in and out and managing timesheets and I'm also able to view my pay stubs, W-2s and available time off all in one place. I can submit time-off requests directly through the system to my supervisor which makes everything feel very connected and convenient. My favorite part is the TurboTax integration since my tax information transfers over automatically at the end of the year and makes filing taxes much simpler.

Cons

Handling multiple clock ins and clock outs in the same day is where the system gets pretty outdated. If you leave and come back later, it can get confusing quickly for anyone who isn't an administrator. Another frustrating issue is that if you haven't built up enough vacation time to cover a full day, the system won't let you request that full day off. Because of that, I end up needing to be marked absent even when it's a planned day off. We usually work around it by emailing the supervisor ahead of time to explain that it isn't in the platform because there isn't enough vacation time banked but that creates extra work for the supervisor because they have to go in and adjust it before the timesheet deadline. It's also difficult to correct inside the system since entering something like 6 hours of vacation and 2 hours absent often gets denied and then an administrator has to step in and fix it.

“plenty of integrations, dated design”

Pros

There's quite a bit of functionality built in and the platform also provides a wide range of business solutions you can connect and integrate with the platform.

Cons

The interface isn't very accessible or thoughtfully designed. It's honestly a bit unpleasant to look at, with crowded pages and an old-fashioned layout that makes the whole product feel outdated.

“single solution”

Pros

My pay details, time off balances, salary and personal information are all available here and I can even update things directly on the website. It's really convenient to manage all of that from a single login instead of jumping between different systems.

Cons

The biggest downside is that it can run pretty slowly at times and I've also dealt with login problems before where I had to reset my password multiple times back to back.

“quick access to pay details”

Pros

Checking paycheck details in the platform is fast and it's convenient to have annual statements available whenever needed. It also shows useful account information like hire date, pay rate and available paid time off. Overall, the platform is fairly easy to navigate so finding the information you need usually doesn't take much effort.

Cons

Updating profile details in the platform is more frustrating than it should be. When I needed to change things like my address or phone number, I ended up having to contact an administrator to handle it for me. The system seemed like it would let me make the updates myself but it kept stalling on the verification step where it sends a confirmation email before saving any changes. I tried several times and never got the email from the platform, even though the correct address was already on file.

“secure access, repetitive forms”

Pros

Security of this software stands out! I never really worry about my personal information being taken or misused when I'm using it. It also gives convenient access especially when applying for state and federal jobs that are listed. Overall, it gives me a strong sense of safety while using it.

Cons

The downside is that it doesn't feel as organized as I'd want it to be. There are times when I have to type in the same information more than once just to get everything submitted properly. Maybe that depends on the specific job application but it seems to happen with a lot of them.

“simple navigation”

Pros

Everything in this app feels very user friendly and simple to move through. Being able to sign in on my phone and quickly see everything I need whenever I want is something I really appreciate.

Cons

At times, the app takes a little longer than expected to load but it happens rarely enough that it's not a major issue.