ADP Workforce Now Reviews

“Saves a lot of time”

Pros

The platform is the main reason we still run payroll through the platform. It delivers a lot of value, helps us stay clear of legal trouble and saves our team a huge amount of time.

Cons

The interface isn't especially polished but it does what it needs to do. It's worth taking the time to really learn the system inside and out so you don't make mistakes.

“flexible time tracking”

Pros

Having everything in one system has been a big plus. The website is fully functional and also works well on mobile devices which makes it convenient for everyone. It cuts down on extra work across every department, from part-time employees to supervisors to the accounting team. Employees can clock in and out in real time, including lunch breaks, either through the platform's website or the virtual time clock set up at each location. Staff members also have access to their own accounts where they can view, submit and approve schedules, timecards, benefits information, time-off requests and pay rates. Managers can handle their own timekeeping while also overseeing the records of the employees they supervise. Another helpful feature is that timecards can be edited when needed.

Cons

App could definitely use more functionality since right now there are not many useful options beyond viewing timecards. As a nonprofit, we split employee pay across several different funding sources so we still need to maintain a separate grant allocation sheet along with the timesheet. The platform also displays worked time in hours and minutes, such as 5:33 while we track it as a whole decimal number, like 5.5 which creates extra conversion work. There is also no option for part-time staff to request unpaid time off, only sick leave which does not fit most situations. Paid breaks cannot be entered or displayed either so we still have to keep a separate paper log for that.

“payroll made simple”

Pros

Running payroll with this system is really easy and I appreciate how customizable it is. Our the rep has also been fantastic and is always there to help anytime we run into a problem or have questions.

Cons

It can feel a bit overwhelming at first if you've never used it before, mainly because there are so many features packed into it.

“Go to app for HR tasks”

Pros

At my job, this has become the go-to app for pretty much everything HR-related. I use it to clock in and out and I can also complete all of the required training courses that are assigned to me through the app.

Cons

I don't really have any issues with the platform itself. The only hassle comes from California's strict requirements for hourly employees so I still have to deal with that but the app itself works well regardless.

“all employee found”

Pros

It may take a bit of clicking through the menus but as an employee I can still get to everything I need. Pay stubs, retirement details and healthcare information are all there and accessible in one place.

Cons

Customer support could be much better and seems to be handled outside the US. The agents often give different answers and some of the technical features in the platform leave a lot to be desired.

“simple timecards and balances”

Pros

Using it for time cards is pretty easy and checking timecard balances is just as simple.

Cons

One frustrating part is that the clock in and clock out buttons stay active all the time. That makes it way too easy to accidentally clock in twice or clock out twice in a row which is really inconvenient since only an administrator can fix it. It would be much better if the irrelevant button became inactive when it doesn't apply.

“payroll that just works!”

Pros

I really like how much it simplifies payroll, both for the company and for employees who need to log in and update their own information when necessary. It's easy to use, the setup process is simple and whenever help is needed, customer service has been extremely helpful.

Cons

There's very little (if anything) that I dislike about this software.

“fast time card management”

Pros

Has made time card management really quick and easy! It's simple to use and handling time cards for multiple employees is especially convenient with this tool!

Cons

I don't have any real complaints. The program works well and I haven't come across anything I'd want changed. If I had to mention something, it can be a little slow at times but overall it's still a very solid product.

“Always accessible”

Pros

Everything about this software feels very user friendly. The website is simple to move through and all the information you need is right there at your fingertips.

Cons

The only problem I've run into with the platform was being unable to access the site during maintenance. That has only happened twice.

“So impressive”

Pros

A singular source place employee financial management has been really great! The system is user friendly, packed with features and gives real-time access to pay details, sick and vacation balances, retirement information and tax documents.

Cons

Getting to the site can be a bit confusing since there are several different ways to access it and it's not always clear whether you've landed in the right spot. That part can be frustrating now and then.

“Satisfied user”

Pros

the speed at which you can pull up all of your paystubs when your company uses it really stands out to me! It also lets you see a detailed breakdown of each paycheck by percentage, review your time for every pay period and clock in at work using geo-location which is really convenient.

Cons

Biggest downside is that if you move to a different company, you might not be able to log in right away. The system can keep recognizing your old login for a while which makes the transition frustrating.

“customizable functions”

Pros

One thing this software does really well is offer solid customization options. It also works nicely as a single place where employees can go for anything related to payroll.

Cons

The interface could be better especially for frontline employees. It definitely takes some training to get people comfortable with it and making timekeeping edits can feel a bit inconvenient.

“Has everything!”

Pros

Payroll, benefits and other company and HR details gathered in one solution makes this software really convenient for employees. The newer updates have also made it more user friendly than before. It's helpful knowing there's one central spot to go to for almost everything they need.

Cons

A limitation is that employees need to be set up with direct deposit or an paycard electronic deposit to access payroll and PTO details on the site. A few employees also struggle with navigating it although that seems to be more related to limited technical skills than the software itself.

“handy employee tools, slow desktop”

Pros

Employees get quite a few helpful features to use, from updating their talent profile with things like certifications, licenses and languages to checking attendance through the timecard and submitting time-off requests.

Cons

The desktop version is slow to load no matter which browser is used. There's also still a banner saying Internet Explorer support should end in 2020 and that some features won't be available.

“smooth access”

Pros

Using the platform with two different employers has been really convenient because both accounts work smoothly in one place. I don't have to deal with separate logins which makes managing everything much simpler.

Cons

The mobile app needs a lot of improvement since it tends to freeze pretty often when I'm using it.

“mobile-friendly”

Pros

Working with this tool has been really convenient especially on my phone. The layout is very user friendly and it makes it simple to keep track of my hours, pay and paychecks. Being able to get my W-2s through the software also makes it feel almost essential for staying on top of everything.

Cons

Honestly there's very little I dislike about using it.

“A must have!”

Pros

Having all of my employee information in a single place has been really helpful. It's simple to access, print and move through without any hassle.

Cons

I haven't run into any issues with this product and none of my coworkers in the office have had complaints about it either.

“I absolutely recommend”

Pros

Working in healthcare, having quick access to paystubs and schedules made this app really convenient. It's very simple to use especially when you need copies without any hassle.

Cons

There honestly isn't much about the app that I dislike. If I had to point out one thing, it can be a little frustrating when you forget your password and have trouble getting back in.

“effective features and reporting”

Pros

The platform offers a lot in terms of features, functionality and reporting tools. It feels like a effective platform with strong capabilities across the board.

Cons

Support has been inconsistent which has been frustrating at times. Hold times to reach someone can be long and each call usually connects you with a different representative. Some agents are very helpful but others don't seem knowledgeable enough about the system or HR practices. When an issue comes up, not getting the right expertise can be really frustrating.

“user friendly”

Pros

I used this in my previous management role and it worked really well. It was user friendly and overall a very solid system to work with.

Cons

Only problem was that customer service could sometimes take a while to reach.