Total 1048 reviews

4.3

All reviews are from verified customers

Rating Distribution

5

Stars

45%

4

Stars

42%

3

Stars

10%

2

Stars

2%

1

Stars

1%

Satisfaction score

Ease of use

8

Value for money

9

Customer Support

9

Functionality

8

IL
Isabelle L.

small-Business, 11-50 employees

4.0

Quick team training with clear pipeline visibility

Pros

Whenever we have new people join our recruiting team, training them takes no time at all. But what really stands out to me is how the pipeline page gives you a crystal-clear view of where every single job stands. Everything stays perfectly organized so you never lose track of your requisitions. And the texting feature? It's been absolutely game-changing for us. We've cut down our candidate contact time dramatically which has made a huge difference in our daily workflow.

Cons

The only downside I've found is that I can't block texts from candidates who are being difficult. That would be a really useful feature to have.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

A
Anonymous

Mid-Market, 51-100 employees

5.0

excellent tool for hiring and managing new hires

Pros

I like how this serves as both a hiring platform and an onboarding solution all in one. Being able to organize candidates based on my level of interest and where they stand in the recruitment process makes everything so much cleaner. And then after someone gets hired, the onboarding features let me gather all the necessary paperwork and details smoothly. Having everything available online for them to complete their documents is a huge time-saver for both my team and the new hires.

Cons

I don't really have any issues with it right now. Everything works smoothly and I've never had to contact support for help.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DS
Dan s.

Mid-Market, 51-100 employees

4.0

Interactive interface with responsive support

Pros

Interface is interactive and easy to use which I like. And I have to say, the customer support has been fantastic whenever I've needed help and they're always so quick and helpful.

Cons

It would be great if there were more forms to choose from in the library.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

10

Functionality

8

AS
Amandeep Singh

Staffing and Recruiting, 51-100 employees

5.0

IT recruiter

Pros

The software's easy and user-friendly access makes it a genuine asset for recruitment.

Cons

From my perspective, there is nothing to dislike about this software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

DW
Doug W.

small-Business, 11-50 employees

3.0

good automated knockout screening but reduces Indeed applicant flow

Pros

It's great that I can set up custom scoring questions with knockout options which is a lifesaver. Like when a position requires a driver's license I just create a question asking "Do you have a valid driver's license?" If someone answers no, the system automatically marks them as a "KO." This means I don't have to waste any time reviewing applications from people who already fail to meet our basic requirements. It's a real time-saver during the initial screening process, honestly.

Cons

The main drawback is how the jobs look on Indeed. When you post directly on Indeed, people see a normal "apply Now" button. But when you post through this platform, it says "apply on Company site." Even though our process is simple, we see a lot of candidates drop off partway through. We tested it for over a year and we always got more applicants by posting directly on Indeed. So you get cool features here but you might lose some candidates who just want the easy Indeed apply.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

6

PW
Paula W.

Mid-Market, 51-100 employees

3.0

simple evaluations, needs expansion

Pros

I can quickly rate candidates and it all feeds right into our company website. Super handy! I just wish it had a few more marketing features, like a way to collect applicants for future jobs we might have.

Cons

Reporting features need to be expanded to really help us out. I'd also love to see options to help us reach more diverse candidates. We seriously need an automatic filter to get rid of incomplete applications or people applying from way too far away, I've had people from India apply for a local job paying $13 an hour which just isn't realistic. It's also frustrating that I can't share resumes with my managers if they aren't users in the system.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

5

LM
Libby M.

small-Business, 11-50 employees

5.0

clear team communication history

Pros

It is so helpful to see what other recruiters on my team have been telling candidates. I always know exactly where we stand with each person. And if someone needs to take over for another recruiter, it's a smooth transition because the whole conversation history is right there.

Cons

When someone applies more than once, I have to search through all their different profiles to find my old notes. It would be so helpful if there was an alert that immediately showed me when an applicant has applied before and how far they got last time.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

AJ
amanda J.

Mid-Market, 51-100 employees

4.0

Tracks new hires from start to finish

Pros

I can follow our new hires from their very first application all the way through onboarding. Having everything digital has seriously cut down on office training time, so new folks can get out on-site and start their hands-on training way faster.

Cons

I can't just call someone when there's a problem. I have to send a support ticket and then wait for them to reply.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

6

Functionality

8

A
Anonymous

Mid-Market, 51-100 employees

3.0

efficient candidate management, dated visual interface

Pros

It's easy for me to sort through candidates and download their resumes straight from the platform. Emailing applicants directly through the system is also a huge time-saver and I don't have to waste time switching between different apps.

Cons

The interface isn't very visually-appealing. The whole thing looks a bit dated and could use a visual update to make it nicer to use.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

A
Anonymous

small-Business, 11-50 employees

4.0

good for emails and surveys

Pros

I like that I can send out emails and create my own custom questionnaires and surveys for our customers. It makes my job a lot simpler.

Cons

It's frustrating that it doesn't connect well with the other systems we already use.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

BT
Becky T.

Enterprise, 500+ employees

4.0

My experience with applicantstack

Pros

Have been using this for about ten years now and I absolutely love it. The interface is so handy and easy to find your way around. Plus it's very affordable for a small business like ours.

Cons

Building logic into the application would be a total game-changer for us. We don't hire for one specific role so we need six different applications depending on someone's age and shift preference. They're all almost the same with just tiny differences. Right now, our link sends people to a survey that routes them but it would be so much easier if we could just have one smart application in applicantstack that changes based on your answers.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

AC
alex C.

small-Business, 11-50 employees

4.0

smooth flow, needs better search functionality

Pros

I love how the data just flows easily and we can guide people through our hiring pipeline. Once we qualify applicants, moving them to onboarding is very easy. The tracking and follow-up features are really amazing.

Cons

I'd really love a better search function. Being able to search for candidates across all stages and even by their phone number would make finding people so much easier.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

GP
Garrett P.

small-Business, 11-50 employees

5.0

changed our hiring for the better

Pros

The tracking system has totally changed how we handle hiring and onboarding. Being able to see previous applicants and keep all our hiring managers on the same page has saved so much time and confusion compared to our old way of doing things. We actually got rid of one position because the onboarding works so well and we moved that person into a role she likes much more. After years of using this, I always get the same customer service rep and they're incredibly fast. They either have the right answer or fix any issues on their end within a day (and honestly problems are pretty rare).

Cons

nothing comes to mind that I'd want to change about how it works.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

VM
Valerie M.

Mid-Market, 51-100 employees

5.0

good for building unlimited custom applications

Pros

I can build unlimited online applications and customize the questions for each specific job. It's really convenient to be able to save multiple questionnaires or just start fresh each time. My favorite part is posting to a bunch of job boards with just a few clicks and it saves me tons of time. The rating system also makes it way easier to spot the top candidates in a big pool of applicants.

Cons

I can not think of anything I dislike about the system or the company. Whenever I've had a problem their support team is always quick to help me out over email or phone.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Mid-Market, 51-100 employees

4.0

smooth setup but could be better with more options

Pros

setting this up was very smooth and I really like that you can build custom workflows for different jobs. The pre-screening features make it so much easier to filter candidates before we bring anyone in for a face-to-face interview.

Cons

The setup process was easy but could definitely use more features and options.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

small-Business, 11-50 employees

4.0

Keeps applicants and new hires separate

Pros

this tool keeps everything organized by putting applicants and new hires in separate sections. It makes tracking everything so much easier when you can clearly see who's still applying and who's already been hired.

Cons

It would be awesome if it could automatically send email reminders to the next person in the hiring process. I still haven't figured out if that's a feature I'm missing.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

A
Anonymous

Mid-Market, 51-100 employees

3.0

simple to use but missing key features

Pros

The interface is simple and doesn't overwhelm you with a bunch of complicated stuff. I really love being able to check if someone has applied with us before and the message templates save me a ton of time on common responses. The new texting feature they added is pretty handy too.

Cons

The system doesn't do EEO tracking which is a real pain for staying compliant. Also, its compatibility with job boards isn't great, ZipRecruiter actually told us they won't integrate because the platform is too basic. We're stuck mostly using Indeed when we'd like to use more sites.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

SM
sharon M.

small-Business, 11-50 employees

4.0

centralized communication, limited customization

Pros

Having all our communication in one central spot has been a huge help for staying organized.

Cons

Customizing the home page is limited. I can't add the specific fields I want to see or filter by them which would make my life so much easier.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

5

A
Anonymous

small-Business, 11-50 employees

5.0

The all-in-one workflow game-changer

Pros

We can handle everything from posting a job to bringing a new hire on board, all in one platform. The whole process flows smoothly, reviewing applicants, sending them to managers, setting up interviews and finishing onboarding all happens without a hitch.

Cons

I haven't found any real issues yet. Everything's been working smoothly for our hiring and onboarding.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

A
Anonymous

small-Business, 11-50 employees

5.0

effortless from first click to finish

Pros

The notifications for new hire paperwork are a lifesaver and I don't have to keep checking back to see what's been finished. Electronic signatures are great too because everything stays legible and organized.

Cons

NO CONs. I started using it back in February and it's been good for everything I need to do.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10