ApplicantStack

ApplicantStack Reviews

excellence-awards

Total 1045 reviews

4.3

All reviews are from verified customers

Rating Distribution

5

Stars

45%

4

Stars

42%

3

Stars

10%

2

Stars

2%

1

Stars

1%

Satisfaction score

Ease of use

8

Value for money

9

Customer Support

9

Functionality

8

LL
Lisa L.

Mid-Market, 51-100 employees

5.0

“Truly amazing collaboration tool”

Pros

Being able to message the whole management team with one click is fantastic. Sharing feedback with each other works perfectly even when we're all working from home. It also stops us from accidentally calling the same applicant twice which is a huge time-saver. Honestly it's an amazing tool that makes our whole process smoother.

Cons

Their site has had some weird updates over the years that I'm not a fan of. It's not as mobile-friendly as it used to be and the whole thing feels more complicated now. I actually liked the simpler layout they had before.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

8

A
Anonymous

Mid-Market, 51-100 employees

3.0

“time-saving tool but has major formatting frustrations”

Pros

I can download all the applicant info in one go which saves me tons of time. The mass email feature is handy for contacting lots of candidates at once. Setting up tasks helps me stay organized through the whole hiring process. Having everything in one place makes it so easy to track where each person is.

Cons

It's very frustrating that I can't download cover letters as PDFs or Word docs. Having them in a better format would make things so much smoother. Also when I export everything, it all comes out in one giant file. I'd love to be able to export by candidate name to keep each person's info together.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

6

A
Anonymous

small-Business, 11-50 employees

1.0

“Reporting gaps and no live help”

Pros

I just liked one part which was when I look someone up, the job they applied for is right there next to their name.

Cons

The reporting features are very limited. I can't even see how many candidates are in each stage of the process which would be really helpful. Also when I need quick help, there's no phone number to call. I have to rely on email which is frustrating when you need an answer right away.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

5

Functionality

4

A
Anonymous

Mid-Market, 51-100 employees

4.0

“Handy solution but need some tweaks”

Pros

Huge time-saver! It posts my job to multiple sites with one click. And I love that it automatically sends a confirmation email to applicants. So convenient.

Cons

I wish there were clearer step-by-step guides. It would make figuring everything out so much easier.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

A
Anonymous

Mid-Market, 51-100 employees

4.0

“super easy to learn, could use refinements”

Pros

super easy to learn. My hiring managers figured it out really fast with almost no training needed.

Cons

It could really use more required fields and better instructions for what to type in them, like character limits.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

NA
Nisreen a.

Mid-Market, 51-100 employees

4.0

“aligned our hiring but needs a simpler interface”

Pros

This system totally aligned our hiring. Applicants apply online and we communicate with them way better. Our HR team now processes everything electronically which has eliminated so much paperwork and manual work.

Cons

The interface feels outdated and could be simpler but I see they're working on it. My biggest frustration is when a candidate applies for multiple jobs, I have to update their stage for each application one by one. It would be so much better to do it all at once in a single window. I actually suggested this as a feature but never heard back so I don't even know if they got my idea.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

7

A
Anonymous

Mid-Market, 51-100 employees

4.0

“digital game-changer with transfer quirks”

Pros

Getting all the applications digitally is a game-changer. So much more convenient than paper.

Cons

Data transfer is weird. It pulls the customer's name but not their date of birth even though the system clearly has it. I'd also love to add my own custom questions that automatically show up and I wish I could personalize my tracking options to match my workflow.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

7

A
Anonymous

Mid-Market, 51-100 employees

4.0

“good for us, has minor frustrations”

Pros

It has been incredible for our company. It's completely transformed how we do things.

Cons

a few small things add up. The "minor question" feature confuses applicants and then I have to untangle their answers. The email tab is frustrating because I can't tell if someone actually got my message. Phone numbers show up as one long number without spaces which is hard to read and it would be way better formatted like 999-999-9999. And there's no auto-cAPItalization so applicants have to format everything manually which is annoying for them.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

AT
alan T.

small-Business, 11-50 employees

4.0

“Love the one-click multi-posting”

Pros

Love how easy it is to post our openings to several job boards at once.

Cons

I haven't find any issues so far and I've looked through everything pretty thoroughly.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

A
Anonymous

Mid-Market, 51-100 employees

5.0

“excellent applicant tracking and messaging”

Pros

I can easily track where every applicant is and see a history of all the messages we've sent them.

Cons

Nothing really bothers me about this software. It's been working well for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

small-Business, 11-50 employees

5.0

“perfect for tracking with instant notifications”

Pros

Being able to check on applicants anytime is great and I get instant notifications when someone new applies. Perfect.

Cons

I haven't run into anything that I dislike. The platform gets updated regularly which sometimes means relearning where a button is but I see that as a positive sign that they're always trying to improve it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

HR
Heather R.

Enterprise, 500+ employees

5.0

“simple tracking but dated ad refresh”

Pros

Tracking applicants is so simpleeee with this system. No confusion at all.

Cons

We could refresh job ads without having to close the whole request and start over from scratch. The way it is now makes it really difficult to track the ad's stATs.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

EN
Eric N.

small-Business, 11-50 employees

4.0

“clear dashboard with one annoying flaw”

Pros

The main dashboard lets me see where everyone is at a glance. It's my go-to for staying organized :D

Cons

I keep accidentally closing the whole window and having to log back in every time. It would be great if a pop-up asked "are you sure you want to exit?" before it just closes.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

7

AB
alex B.

small-Business, 11-50 employees

5.0

“easy multi-posting”

Pros

My favorite part? My job posts go out to multiple sites simultaneously without me having to lift a finger.

Cons

Nothing major bothers me. It would be a nice bonus if I could sort applicants into different tiers based on their availability or how good their application is.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

KL
Kim L.

Mid-Market, 51-100 employees

4.0

“Mobile friendly”

Pros

It works perfectly on my phone and has helped us go completely paperless. Love it.

Cons

I haven't had any big problems yet but I'm still getting to know all the features.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A
Anonymous

Mid-Market, 51-100 employees

5.0

“an incredible tool for team collaboration”

Pros

One-click messaging to the whole team is fantastic. Sharing feedback is easy even when we're remote. It also stops us from accidentally calling the same candidate twice. Such a time-saver. An incredible tool!

Cons

Finding customers is a pain because you have to type their full exact name before anything pops up. This is really tricky with names that are spelled unusually.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

SM
susanna M.

Mid-Market, 51-100 employees

3.0

“good tool but poor interface”

Pros

I can download all applicant data at once which saves me hours. The mass email feature is a lifesaver for communicating with multiple candidates. Setting up tasks keeps me organized. Having everything in one central spot makes tracking so much easier.

Cons

The interface felt really cluttered with too many buttons and links. I couldn't tell what half of them did or how they were different from each other.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

7

JR
Jennifer R.

Mid-Market, 51-100 employees

4.0

“simple evaluation with a printing issue”

Pros

Evaluating candidates is really simple here. Best of all when I look someone up, the job they applied for is right next to their name. Makes everything crystal clear.

Cons

It's annoying that I have to print attached documents separately. It would be much better if when I chose to view and print everything, the attachments were included automatically.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

A
Anonymous

Mid-Market, 51-100 employees

4.0

“easy documents, clunky navigation”

Pros

Honestly setting up documents was way easier than I thought it would be. Adding my signature or a date is a total no-brainer.

Cons

My biggest frustration is that there's no quick way to toggle between the recruiting and hiring sides. I either have to have two windows open or I'm constantly clicking back and forth. A simple hotkey or a sticky button would make switching so much smoother.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

9

A
Anonymous

small-Business, 11-50 employees

5.0

“a worthwhile platform with mixed board results”

Pros

The walkthrough held my hand just enough without being annoying. We've had a great experience so far. Definitely worth the money for everything you get.

Cons

To be honest most of the job boards don't deliver great candidates. I only really get quality people from a couple of them.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10