Total 1048 reviews

4.3

All reviews are from verified customers

Rating Distribution

5

Stars

45%

4

Stars

42%

3

Stars

10%

2

Stars

2%

1

Stars

1%

Satisfaction score

Ease of use

8

Value for money

9

Customer Support

9

Functionality

8

JR
Jennifer R.

Mid-Market, 51-100 employees

4.0

simple evaluation with a printing issue

Pros

Evaluating candidates is really simple here. Best of all when I look someone up, the job they applied for is right next to their name. Makes everything crystal clear.

Cons

It's annoying that I have to print attached documents separately. It would be much better if when I chose to view and print everything, the attachments were included automatically.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

A
Anonymous

Mid-Market, 51-100 employees

4.0

easy documents, clunky navigation

Pros

Honestly setting up documents was way easier than I thought it would be. Adding my signature or a date is a total no-brainer.

Cons

My biggest frustration is that there's no quick way to toggle between the recruiting and hiring sides. I either have to have two windows open or I'm constantly clicking back and forth. A simple hotkey or a sticky button would make switching so much smoother.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

9

A
Anonymous

small-Business, 11-50 employees

5.0

a worthwhile platform with mixed board results

Pros

The walkthrough held my hand just enough without being annoying. We've had a great experience so far. Definitely worth the money for everything you get.

Cons

To be honest most of the job boards don't deliver great candidates. I only really get quality people from a couple of them.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

A
Anonymous

Mid-Market, 51-100 employees

5.0

Love the convenience, hate the back button

Pros

I like that everything is handled online. I can even manage stuff right from my phone which is very convenient.

Cons

It's so annoying when I'm reviewing an applicant and I accidentally hit the back button. It throws me all the way back to the beginning of the list. This is really frustrating when you're trying to get through a long list of candidates.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

9

A
Anonymous

Mid-Market, 51-100 employees

3.0

One-click posting, formatting frustrations

Pros

I can see everything in one place. Also posting jobs to a bunch of different sites with one click and no extra fees? Yes, please.

Cons

The interface isn't simple and I wish making updates was easier. Whenever I copy and paste a job description, the formatting gets all messed up and I have to fix it manually. Also figuring out how to update job statuses is more confusing than it should be.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

7

A
Anonymous

small-Business, 11-50 employees

3.0

simpler than the rest but could be better

Pros

I've tried a couple of other applicant systems and this one is just... Simpler. Doesn't overcomplicate things.

Cons

There isn't much I dislike but I think editing job postings could be more simple.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

A
Anonymous

small-Business, 11-50 employees

4.0

great value, needs a mobile app

Pros

The interface just makes sense. I didn't need a manual to figure it out. You get a lot of bang for your buck and all the features I actually need are right there.

Cons

Not having an app for my phone is a big downside. I'm often on the go and need to check things quickly which the mobile browser doesn't make easy.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

OF
Olivia F.

Mid-Market, 51-100 employees

4.0

simple to learn with fast support

Pros

My team learned this in... like a day. The interface is that simple. And the few times we got stuck... Support was super fast and actually helpful.

Cons

I wish there were better ways to search and organize applicants. Our team really needs timestamps or some kind of indicator to see who last talked to an applicant. Maybe even folders for each agent would help. The filters could be better too like being able to sort by region or time zone to help us decide who to call first.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

CB
Casey B.

Mid-Market, 51-100 employees

4.0

empowered my staff but has training gaps

Pros

My staff can update their own info which saves me time but I still have the final say on what they can access. Moving people through different stages is simple and there's a double-check step that has saved us from a few oops moments. The custom forms are awesome and we even started digitizing old paperwork we never thought we could!

Cons

The training materials are lacking. There are no tutorial videos to help my staff check their profiles which is tough for team members with language barriers who need visual guides. The language support is limited so I'd love to translate task instructions into spanish or Mongolian for our diverse team. Also finding specific info in employee files is a pain because I can't easily search for things like "uniform size" or bulk download questionnaire data. If these features are there, they're definitely not easy to find.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

8

LR
Laura R.

small-Business, 11-50 employees

4.0

game changing tool!

Pros

Getting every application in my email is a game changer. So simple to stay on top of it. I was drowning in paper before this. Feels like I'm saving so much time and a few trees! I liked it so much I convinced my old job to get it too.

Cons

Real downside for me is the search. You have to spell candidate names perfectly or you won't find their application. I've missed applications because of unique spellings. It would be a huge help if we could just search by phone number instead.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

MB
Mike B.

Mid-Market, 51-100 employees

5.0

lifesaver for sorting candidates and smart rejection options

Pros

It automatically sorts candidates into stages which is a lifesaver for knowing who's where. It's perfect for keeping your "maybe" candidates warm until you make a decision. My favorite hack? I can reject someone but set the email to send later. I get it off my plate but don't look like a robot sending bad news at 9 PM. Also when my whole team is reviewing people, the feedback tool keeps us all on the same page.

Cons

Navigation could be smoother. I'd prefer pop-ups instead of getting sent back to the candidate list every time. It would also be nice if it automatically opened candidates in new tabs so I could compare them side-by-side more easily. I can work around this with my browser so it's not a huge deal but it would be a nice improvement.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

TP
Tami P.

small-Business, 11-50 employees

4.0

easy monitoring with a confusing workflow

Pros

It's so easy to monitor applicants through the system. Sending new hire paperwork straight to candidates through the app is really helpful.

Cons

status workflow is confusing. I have to switch someone to "hired" just to send paperwork and then I have to go back and change it to "conditional job offer" so it links properly with Clear Care. It's an unnecessary step that just slows me down.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

A
Anonymous

Mid-Market, 51-100 employees

4.0

simple solution with great support

Pros

Reports are great and managing applicants is really smooth. We can tweak things to fit how we work. But the best part is the support. If I'm ever confused, someone guides me through it. It feels like a full solution, not just software.

Cons

It lets you create duplicate profiles for the same person which gets confusing when someone applies more than once. I wish it would automatically merge profiles based on their personal details instead of making a new one each time.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

BA
Ben a.

Mid-Market, 51-100 employees

4.0

Gets us great, qualified candidates

Pros

This thing actually gets me good candidates. It's not just a bunch of random applications. It feels like qualified people are actually seeking�us�out now.

Cons

ad posting process takes some getting used to. It feels like it could be aligned very easily with a few technical tweaks.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

8

A
Anonymous

small-Business, 11-50 employees

4.0

a thorough guide with a glitchy reporting function

Pros

It is super thorough. It guides you through every step of tracking an employee so I don't have to remember a million little details.

Cons

The reporting feature can be frustrating. Sometimes I have to click the run button a few times before it actually works though it doesn't happen all the time.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

A
Anonymous

Enterprise, 500+ employees

4.0

so easy to use

Pros

so easy to use. It tracks every single person and shows you their status. My favorite feature? It catches people who started an application but didn't finish. We've hired sIX amazing caregivers from that list alone, total gems we would have missed otherwise.

Cons

Nothing really stands out to me as a problem. It works fine for what I need.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

MG
Meredith G.

small-Business, 11-50 employees

5.0

easy to use, hard to report

Pros

I find it really easy to move candidates between different stages. The interface just makes sense and it gives me great tools to stay organized. Managing both recruiting and onboarding is pretty simple.

Cons

I really struggle with the reporting feature as it's just not user-friendly. We've also been trying to get it to connect with our HCM system but we just can't get that to work.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

small-Business, 11-50 employees

4.0

Outstanding support and a perfect fit

Pros

The support from Jeff and his team is just outstanding. They're so helpful and are always there when we have a question. For me, this system hits the sweet spot and it's easy to use but can still handle all the complex stuff we need.

Cons

actually I have been using this system for years and I honestly can't think of any real complaints. It's done an excellent job and has grown right along with our business.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

7

A
Anonymous

Mid-Market, 51-100 employees

4.0

Job postings get buried on sites

Pros

I recently started using the onboarding tools and they've been a total game-changer for going paperless. I can easily turn our old PDFs into digital forms and the whole thing just feels smooth.

Cons

It's kind of frustrating how buried our job postings get on the sites. I always find myself digging through pages to find them. I wish there was a way to make them more visible and get more traffic.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

A
Anonymous

Mid-Market, 51-100 employees

3.0

Handy and highly customizable

Pros

Love how handy this tool is. I can track all our applicants and have every onboarding tool I need in one spot. Being able to customize our own email templates and questionnaires makes everything run so much smoother.

Cons

There are some weird bugs with the automated emails when I set up stages for applicants. Also I have to manually go into every single applicant's profile to adjust dates after I move them which is annoying when you're trying to keep accurate records.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

8