Asure Payroll Reviews

“AVOID THIS COMPANY AT ALL COSTS

Pros

Absolutely nothing.

Cons

This company has the worst software, customer services, processes/procedures, response time if they respond at all and they constantly tell you that they cannot help you but can if you purchase a new package. Complete negligence.

“not user-friendly at all

Pros

I couldn't find anything worthwhile about this program, it was not at all user-friendly and in the end we relied on our accountants to handle its use and management.

Cons

Because the interface was so difficult to use, my staff became increasingly frustrated and would actually come into the office to ask us to demonstrate how to use the application.

“Dedicated tool with one frustrating gap

Pros

We consistently found the team eager to address our inquiries and throughout my time using the service I came across no issues processing payroll. Additionally, the reports they generated were consistently accurate.

Cons

they were unable to assign us a dedicated HR representative which was frustrating because we needed someone real we could reach by phone, instead, most communication was conducted via email which didn't meet our need for direct, immediate support.

“Complexity simplified!

Pros

I appreciated how simple it is to understand and how practically oriented its features are since I run multiple businesses and therefore rely on tools that simplify particular processes and this unquestionably helps accomplish that.

Cons

It required a few attempts for me to become comfortable navigating the system which I suppose is understandable because handling taxes, bookkeeping and payroll are seldom enjoyable responsibilities, yet they remain necessary to complete.

“Unforgivable failures, multiple catastrophes

Pros

There was absolutely nothing redeeming about my experience overall although in the beginning I found the staff to be helpful and pleasant, that level of service quickly deteriorated and they ended up debiting payroll for a single client on two separate occasions, neglecting to remit taxes they had withheld and filing the required returns late. When we terminated the service, the firm refused to forward the funds they were holding for the Form 940s that they had collected and despite multiple complaints they claimed without proof that they had returned the money to the client in "February", yet by April my clients still had not received any reimbursement, if rating systems allowed negative stars, I would assign them that.

Cons

It's difficult to single out only one major problem because I experienced multiple severe failures, including missed deadlines for making tax payments, the company's refusal to return funds after we ended the contract and repeated failures to file required returns on schedule.

“Perfect for managing basic payroll needs

Pros

It is very reliable for handling my basic payroll needs as I have never had an issue of any kind.

Cons

Customer service really needs improvement. They were not helpful at all when I needed support.

“Very pleased with the service

Pros

Knowing that help is just a call or email away takes a huge weight off my shoulders. No more stressing about whether I have filed everything correctly.

Cons

Well nothing comes to mind at the moment as it's been great so far. If I had to mention something, I would say I do struggle with logging into the portal sometimes.

“Great team to work with

Pros

The team is always friendly and helpful. Every time I have had a question or needed help, they have taken care of it.

Cons

The only reason I would not recommend it is that I don't really talk to anyone who might use the service.

“Job well done

Pros

They respond quickly whenever unexpected issues pop up, which I find really reassuring.

Cons

No complaints at all as everything works fine for me.

“Handles payroll and taxes well

Pros

Asure Payroll support team is great. They are very helpful and quick to get back to use whenever in need.

Cons

Switching over was a bit confusing at first but it got easier over time.

“Personalized service at its best

Pros

There is always someone available to take my call and answer any questions. Email responses are fast too.

Cons

Feels a bit too expensive for my small business. Also, there is a lot of turnover so I don't always get the same representative.

“Enjoyed using it

Pros

I must say their support is the best I have ever come across. I can easily get in touch with them and they respond quickly.

Cons

We have had a few errors over the years while using Asure but nothing major.

“By far the worst payroll provider

Pros

Nothing good to say. It is the worst payroll provider ever. Only giving one star because I have to in order to move on.

Cons

Everything about it has been bad. The sales guy made big promises but did not support what he sold. During the transition to Asure payroll they messed up my federal tax deduction and now I'll be over $4,000 short at tax time. We asked them to fix it but they refused.

“Gets the job done

Pros

It is very user-friendly and their customer service is great.

Cons

I find some things difficult to figure out without a little guidance.

“Not something I'd recommend

Pros

Honestly, not much comes to mind. It was better before our smaller payroll company got bought out by Asure. Now there are plenty of online options for running payroll ourselves.

Cons

Really frustrating to work with as getting clear and quick communication is difficult, mistakes happen too often and customer service is not very friendly or professional. Also I find it more expensive and time-consuming than just using an online payroll service.

“Reliable payroll company

Pros

The program is simple and makes it easy for us to make changes when needed.

Cons

Getting access to quarterly tax packages has not been easy. Like I should not have to keep reaching out to my rep just to get these important reports.

“Amazed by the support

Pros

I love that we have a direct contact person we can speak to whenever we need help.

Cons

We do not have the service that provides in-house HR audits which would be useful if available.

“User-friendly but could be better

Pros

Not only is it pretty user-friendly but I find it quite simple for the most part too.

Cons

I am not a huge fan of the layout, but overall it is fine.

“Enjoy working with it

Pros

It used to work well when I had more employees and it still runs smoothly even now that I am a much smaller client. Any problems I have had were handled quickly and with minimal effort on my part.

Cons

There are frequent staff changes but it usually works out in the end. Also it would be nice if they let us know right away when a new person takes over.

“imple payroll & online onboarding are great

Pros

I really value how simple the payroll submission process is and I'm equally pleased that the onboarding of new hires can be completed entirely online.

Cons

When I'm trying to locate something that was previously sent to me such as reports I'm often given little assistance and instead immediately told there will be an additional fee to resend duplicate reports which makes me feel like just a number rather than a client Asure genuinely wants to help.

“Supportive customer service

Pros

I discovered the application to be remarkably easy to use and whenever problems arose the customer support team responded helpfully and guided me through solutions.

Cons

Although I ran into a persistent issue that no solution could resolve, I managed to identify and use an alternate workaround that allowed us to continue operating without a full fix.

“All I need, perfectly packaged

Pros

I find this application consolidates everything I require into a single, interactive interface that is exceptionally easy to use.

Cons

At this time, I honestly cannot identify any drawbacks or shortcomings worth mentioning based on my experience.

“Reliable tool

Pros

When I submit our payroll on a Monday, it is almost always returned to me the next day, meaning that payroll is delivered promptly and reliably.

Cons

While I can handle most operations, there are specific tasks I still don't understand how to perform and I think the Evolution site could be made a bit more user-friendly.

“Ease of use stands out

Pros

I find the program easy to operate and it allows me to verify whether and exactly when my payroll has been processed while its reporting features are thorough and enable me to produce specialized reports whenever I need them.

Cons

At times I must wait for responses which I realize is partly because the representatives are often tied up, yet when I have pressing questions it feels as though those delays might imperil meeting our payroll processing deadlines. lately, however I have managed to communicate with my representative by e-mail and found that interaction useful. Additionally I have twice been sent a state withholding tax error notice by the state and since there does not appear to be a clear resolution or explanation yet, I am left feeling quite uneasy.

“flawless execution

Pros

I'm consistently able to reach their team by phone whenever I have questions and they respond promptly, implementing any necessary changes quickly and efficiently.

Cons

Personally I have nothing to complain about as I haven't experienced any problems with their service.

“A platform of total frustration

Pros

I could not find a single aspect of Asure Payroll that I liked because the entire platform failed to meet my needs and left me feeling frustrated.

Cons

My attempts to get a timely response were consistently unsuccessful, they seldom got back to me quickly and I came across numerous mistakes and inaccuracies in their work.

“Fantastic support

Pros

Submitting payroll is very easy for us and whenever questions arise our representative, Page, replies almost instantly with clarifications while Corey routinely follows up and remains reachable should any problems develop.

Cons

Honestly I can't think of much to criticize, as a compact office that previously managed payroll internally and could easily make updates whenever necessary, we now find it fantastic to have Assure handle those tasks for us although responses to tax-related questions sometimes take a bit longer than responses about routine payroll matters but on the whole everything functions satisfactorily.

“Rapid replies, bumpy rollout

Pros

I like that inquiries receive responses relatively rapidly which helps keep workflows moving without unnecessary delay.

Cons

In my experience the rollout of the solution come across several hiccups and unforeseen complications so the implementation phase proceeded less smoothly than I had anticipated and caused avoidable frustration.

“Terrible software

Pros

The only time they are responsive is the beginning of your contract.

Cons

No stars. We used this company to file our ERC credit and I was told we could pay $10k up front for them filing or could pay for their services for a year at $500 a month. Seemed like a no brainer. I SPECIFICALLY asked when and how to cancel and was told by the person filing for me as long as I did it before the year was up I was good. My only mistake in this is that yes I didn't read the 30 page contract (won't make that mistake again). Apparently, I needed to send in writing 60 days prior to my year ending, now I am renewed for an entire year and have to pay $500 a month again. Now I see why it seemed like such a good deal because this is where they got me. My services emended July 31st and I emailed June 27th. It also took them 3 weeks to even respond back to me (July 11th I heard back). Early termination fee is also just paying it all up front. I DO NOT recommend this company, they are crooks and they know that they are, taking advantage of small personally owned businesses.

“Gets the job done but needs improvement

Pros

The availability and expertise of our payroll specialists have been invaluable. Whenever we need information or reports, they deliver promptly.

Cons

I would appreciate it if the clients would be informed of any changes in their payroll specialist's contact information. Also, it's crucial to double-check check dates while processing bonuses.

“Effortless payroll for non profits

Pros

Using Asure Payroll has made our operations significantly easier. Given that we rely on grants and donations, the detailed labor distribution provided by Asure simplifies our monthly grant reporting . Moreover, the system allows us to create a dedicated department for employees to log their hours accurately. This capability is crucial for us to maintain compliance and accurately report our expenditures. As a nonprofit organization, having a streamlined process like this is invaluable for our financial management.

Cons

Initially I felt that it was a little complex, but after proper training, I was good to go.

“Great payroll management tool

Pros

Setting up this software was easy and I am really impressed by the great customer service.

Cons

Honestly, I love how easy it is to use. I just email my timesheets every week, and I receive my payroll details on the same day. They're great!

“Great customer service

Pros

I appreciate the professionalism that the staff consistently shows in their communication and customer service interactions. It makes a noticeable difference in how comfortable and valued I feel as a customer, knowing that my concerns are handled with care and respect.

Cons

I don't like the increasing prices when there is no upgrade in services.

“Difficult to set it up

Pros

The ease of use and maintenance, coupled with the patience and helpfulness of the internal staff, has made my experience with it very pleasant.

Cons

Setting it up was a bit of a struggle for me. I'm not tech-savvy and lack patience for such setups.

“Incredible customer support

Pros

The customer service I've received has been topnotch. All of their representatives are very informative and prompt in responding to queries.

Cons

Dealing with numerous emails and case numbers was a hassle, but I'm glad they have introduced a chat option now.

“Incredible Payroll and tax management

Pros

The payroll portal offered by Asure is incredibly user friendly and adaptable to suit our company's specific requirements. What impresses me is the professionalism and readiness of their customer support representatives. They're always available to address any issues or concerns, ensuring a smooth payroll process. What's particularly noteworthy is their teamwork approach, if our assigned representative isn't available, there's always someone else ready to step in and assist. Moreover they're incredibly supportive when it comes to handling special payrolls, such as year end bonuses or any unexpected payroll needs. Their responsiveness is particularly impressive when immediate assistance is required. Overall Asure's customer support sets a high standard, making them a reliable partner for our payroll needs.

Cons

I genuinely have no complaints about Asure. Despite being approached numerous times by other payroll providers and convincing us to switch, I remain loyal to Asure because we've had nothing but positive experiences with them since they became our payroll provider. Their reliability and service have been consistently excellent, and that's why we continue to trust them with our payroll needs.

“Local returns are hard to track

Pros

It is so reassuring and incredible to have a single point of contact consistently available whenever I need them.

Cons

Occasionally, we get notices about local returns not being filed, and accessing them on the website isn't always straightforward.

“Amazing product

Pros

I can integrate multiple products and services at a time. It has been a game changer for me.

Cons

Dealing with payroll involves more steps than what I was used to with the previous system.

“Enables a great payroll system

Pros

I find the payroll system to be very simple and easy to grasp.

Cons

I find it challenging at times to reach my rep via email.

“So happy, totally satisfied!!

Pros

Whenever I contacted customer support, they were very quick to address my concerns and questions.

Cons

So far I haven't had any concerns about the services.

“Overall, a great software

Pros

Once I got the hang of the online payroll system, it became incredibly user friendly and the staff's support has been fantastic.

Cons

Initially, It was confusing for me to use this software compared to my previous payroll program.

“Need a lot of updates

Pros

My client manager consistently meets my company's needs with her helpful and responsive approach.

Cons

I've encountered an issue with Asure where they withdrew more money from our account than reported. Despite my efforts to contact someone at the company for over four months, including escalating the matter to management and daily calls to the billing office, I haven't received any response. This lack of communication and resolution has been extremely frustrating, and based on this experience, I wouldn't recommend Asure to others.

“Could be improved

Pros

While I appreciate the transparency in payments, there could be improvements in labeling and combining them.

Cons

What I dislike the most is the lack of a direct support link on the website.

“Simple and amazing software with great customer service

Pros

It's so easy to collaborate and communicate with Asure. I would definitely recommend it.

Cons

Since I haven't faced any issues, I cannot mention any negative points.

“Excellent customer service

Pros

The simplicity and friendliness of the customer service are really the most amazing features in my opinion.

Cons

I can't think of anything negative to point out.

“Great Help

Pros

Using Asure has been a success for managing payroll for my small team of part-time workers. They handle filing my quarterly reports, and whenever I need payroll processed, I just need to email the customer service representative or one of her associates. Within a day or two, at most, I receive the checks and paperwork. Asure's efficiency in handling these tasks promptly has been impressive, making them a reliable partner for my business.

Cons

I really wish the costs were a bit lower, and I think it would be awesome if they could slightly reduce the billing impounds as well.

“Compliance and Turnkey features are worth mentioning

Pros

I think Asure, like clockwork, handles quarterly returns and payroll taxes smoothly.

Cons

There are no cons to mention. I think the software is simple and meets my needs.

“Appreciate the customer service

Pros

I can't say enough about the friendliness and professionalism of Customer Service, especially Denice Davy.

Cons

I've been waiting for approval on a case for about three months now. Also, finding clear answers on the Asure payroll website can be quite challenging.

“Great Customer Support

Pros

The local customer support team has been wonderful.

Cons

I have no issues at the moment; otherwise, I'd make a note of them.

“Ease of using program

Pros

The setup was a breeze, and navigating the system is a piece of cake.

Cons

Occasionally, employees face difficulties with the time clock on their phones, especially when logging in.