ClockShark Reviews

“Simple scheduling for my technicians”

Pros

This app is so simple. I can easily schedule my technicians and the geo-fencing is a huge plus. The best part is how it tracks labor for each job, helping us stick to our budget every time.

Cons

I wish it would automatically sync with QuickBooks without manual intervention. Real-time labor cost updates would be very helpful.

“Easy to pick up”

Pros

Right from the start it has been incredibly simple to use. Our employees picked it up without any issues and the system adjusts well to the way our company operates. We don't run a very complex setup so we don't need timesheet approvals, instead, we just block employees from editing their timesheets which works perfectly for us. The reporting is also excellent. We have several jobs where we submit weekly labor reports to support invoicing and the Job Details report has been especially useful.

Cons

If I had to point out one thing, I'd prefer a setup where creating a job would also require creating tasks tied specifically to that job. Right now, the job and task lists are separate and I think a hierarchical structure would make more sense. It might create duplicate tasks, like having "concrete" listed under multiple jobs but it would also help avoid the wrong task being linked to a specific job.

“Zapier integration is the reason we chose it”

Pros

We chose it mainly because it connects with Zapier which lets us tie it into the other SaaS tools we already use.

Cons

It only supports one timezone and one set of overtime rules. Also, the break button can't be turned off and it doesn't trigger any Zapier events.

“Top-tier support”

Pros

Getting around all of the features was very simple and the support team has been about as good as any I've worked with.

Cons

It would help to have another option in the admin/employee drop-down such as contractor or sub-trade. On the scheduling side, I'd also like to be able to click on a specific item and read the details without having to go into edit mode.

“Appreciate the Scheduling feature”

Pros

Out of all the features, the Schedule has been the biggest win for us. The click-and-drag setup makes it really quick to enter a full week of projects for 21 employees. Having the job address right there in the app is also very helpful especially when a new job gets added since the crew can just tap "Details" instead of calling or texting for information. They also appreciate being able to open the app, see where they're headed next and get a general sense of the job from the Notes section.

Cons

We've only been using the program for a couple of weeks and the only real problem so far is having to log in every single time instead of the system remembering me. Most of the other programs we use let us get in with just one click.

“Accurate time tracking”

Pros

Not having to chase down hours anymore has made life a lot easier. Instead of people trying to remember at the last minute what they worked on over the past two weeks, the time gets tracked accurately and saves a lot of headaches.

Cons

I just wish it connected with more platforms beyond QuickBooks.

“User-friendly and simple”

Pros

Getting started with this software has been very simple and the whole system feels user friendly and simple to use.

Cons

At this point, I haven't run into anything I dislike. Everything has been good so far.

“Better labor billing visibility”

Pros

Being able to track our technicians' time has been really helpful because it lets us see whether we're charging customers enough for labor.

Cons

Even with GPS turned on all the time, it doesn't always capture the techs' actual location accurately.

“Quickbooks desktop integration is a plus”

Pros

The QuickBooks Desktop integration has been a huge plus for us. Linking job numbers and employees works really well and fits into our process without a hassle. We did need a bit of guidance to fine-tune our workflow but the ClockShark team responded quickly, offered helpful support and got our issues resolved fast.

Cons

One thing we'd still like to see is more flexibility around individual overtime settings. It would be really helpful if overtime rules could be assigned per employee based on the different agreements they have within the company.

“Gps tracking keeps everyone accountable”

Pros

One of the best parts of this product is the GPS tracking that shows exactly when and where employees clock in and out. It's been really helpful for keeping an eye on people who try to steal time or clock in early when they're still late getting to a job site.

Cons

My only real complaint is that it could perform a bit better on older phones but aside from that I don't have much to fault.

“Crew management simplified”

Pros

Managing our crews across the county is much more convenient with this system and the platform itself is very simple to use.

Cons

I'd really like to see the ability to create task lists that stay specific to each individual job instead of showing up across every job platform. In our line of work, one project might just be a basic painting job, while another site could include several built-in furniture items that need to be tracked separately under that one job. For example, if the job is Smith, I'd want tasks only for that job such as 1. laundry room built-in, 2. fireplace built-in, 3. mudroom bench seat, 4. living room window seat, 5. dining room breakfast nook and so on. I wouldn't want those same task options appearing under the Jones job. I know the tasks are searchable but having job-specific tasks would make it much clearer when communicating the exact scope of work at each location.

“Easy to capture hours”

Pros

Capturing work hours is simple and sending them over to our controller for payroll processing has been really convenient.

Cons

There were some issues related to Android updates but the problem we had been dealing with has since been fixed.

“geo tracking saves money”

Pros

ClockShark has been really useful for the geo-tracking. It's not flawless but when you've got crews out in the field, it gives a pretty solid estimate of where employees are and that can end up saving a lot of money.

Cons

There are times when the system feels pretty glitchy and the app doesn't always function the way it should. That said ClockShark does seem to keep working on improvements.

“Quick access to timesheets”

Pros

Getting to the timesheets is simple and the navigation is not hard at all.

Cons

I'd like to see the ability to view employee clock-in and clock-out times on a bi-weekly basis.

“Huge time-saver”

Pros

It has been a huge help when it comes to staying organized and it saves a lot of time compared to other tools I've used. It makes it simple to monitor employees and confirm they're working during their scheduled hours which really helps us make better use of our staff. The CSV export feature is a big plus too especially if you prefer working with spreadsheets.

Cons

Every now and then some employees run into issues with the software being a little glitchy or the system temporarily going down. It doesn't happen often but it still comes up occasionally. That part is frustrating especially considering we're paying for the service.

“Simple for staff”

Pros

The program is very simple for our employees to use which has made adoption really simple on their end.

Cons

After I signed up, I was told that some features were no longer included and would cost extra to use. It would also help to have an option to give managers a bit more access without handing over full control.

“Handy GPS crew tracking”

Pros

One feature that's been especially useful is the "Who's working now?" view. Having GPS tied into it makes it really convenient to monitor the whole team since I can see exactly when someone clocks in and out at a job site and also know where they are at any given time.

Cons

I'd really like an option to separate subcontractors from regular employees. Right now, all of our sub-trades have to be entered as employees and then marked by their trade which isn't ideal.

“Cuts down on manual work”

Pros

It has been a big help when it comes to shifting timekeeping responsibility away from the office and onto each employee. I used to spend hours every Sunday manually entering and totaling the hours for my local crews and that extra work is now off my plate. It really makes the team accountable for managing their own time.

Cons

Battery usage is an issue. On Android phones, when the app stays running in the background, it drains power pretty heavily. We've noticed the phones need to be charged every day because they're usually down to about 20% by the end of the workday.

“Wonderful weekly summaries”

Pros

One feature that's been especially useful is the weekly summary since it breaks down hours by both customer and employee. We also really appreciate how simple it is to import timesheets into our accounting software.

Cons

Setting up the mapping for new jobs was a bit confusing in the beginning and took some time to figure out.

“Superb GPS tracking”

Pros

The GPS tracking has been really useful for our sales team since it lets us see which areas they're focusing on while they're out in the field.

Cons

I'd just like a little more detail within the GPS tracking view.