ESO Scheduling Reviews
20 Review(s)
softwareOverall Rating
4.4
20 Review(s)
Rating Distribution
5
(9)
4
(10)
3
(1)
2
1
Satisfaction Score
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Overall Rating
4.4
20 Review(s)
Rating Distribution
5
(9)
4
(10)
3
(1)
2
1
Satisfaction Score
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Filters
Ratings
Provider Size
Time Used
Sort by:
Quality softwarr
Quality softwarr
Pros
When it comes to scheduling, maintaining employee certifications, and ease of use, this software delivers exceptional results.
Cons
Configuring certain areas of the software can be a bit perplexing.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Jodi
Hospital & Health Care, 11-50 employees
More than a year
April 2019
High Quality for EMS
High Quality for EMS
Pros
Since ESO is specifically designed for first responders, it works almost flawlessly compared to other scheduling software that is not tailored to this industry. Additionally, their staff and support are highly knowledgeable about the unique needs of first responders when it comes to software.
Cons
The softwares effectiveness largely depends on how well you set it up. This can be both an advantage and a drawback. While it offers customization to fit your needs, if you are unsure about your requirements or how certain features might help, setting it up properly can be challenging.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Anonymous
Not Specified, 500+ employees
More than a year
January 2019
ESO is Easy
ESO is Easy
Pros
I found this program very easy to learn. I particularly like the month view of the schedule.
Cons
I wish the built in rotations were color-coded on the calendar view, similar to how they appear when creating a shift profile.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jessie
Health, Wellness and Fitness, 51-100 employees
Less than a year
January 2019
Just my thoughts
Just my thoughts
Pros
I love ESO because it is so easy to use and accessible from anywhere online. Most importantly, the program is always up and running and I can generate nearly any report I need.
Cons
I would like to see features like sorting shifts by EOT. I have been told that improvements are in the works, including reducing daily inconsistencies and a few other minor adjustments.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Veronica
Hospital & Health Care, 101-500 employees
More than a year
January 2019
ESO functions
ESO functions
Pros
I enjoyed using this program. I only needed one in-service class to understand each feature and its application for scheduling.
Cons
There are many functions I do not use, such as the worksheets which seem unnecessary for my needs.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
10
Carrdice
Hospital & Health Care, 101-500 employees
Less than a year
January 2019
ESO Scheduler Plus Overview
ESO Scheduler Plus Overview
Pros
The softwares ability to integrate with various systems is outstanding.
Cons
I am disappointed with the lack of customization options for high-priority services and major special events. Additionally, the layout does not offer the best visualization for a big-picture view.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Carl
Public Safety, 101-500 employees
Less than a year
January 2019
Review
Review
Pros
The platform supports a range of shifts and shift patterns.
Cons
I have noticed inconsistencies in various areas, such as different formats for date fields and upload sections depending on the part of the software you are in.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Curtis
Health, Wellness and Fitness, 101-500 employees
More than a year
January 2019
Great Product
Great Product
Pros
It is great for scheduling and payroll. I really like it.
Cons
I did like to have a feature on the main screen to show updates instead of receiving numerous emails.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Blake
Medical Practice, 101-500 employees
More than a year
January 2019
Scheduling Supervisor CA Ambulance Provider
Scheduling Supervisor CA Ambulance Provider
Pros
I like how the software allows for creating a diverse range of schedules, including various types of employees. Also it is easy to update and adjust schedules once they are rolled out. The customer support team is always available, friendly and quick to resolve any issues.
Cons
Integrating this software with other departmental tools has been challenging, but I understand that such difficulties are common with any new software implementation.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Sean
Hospital & Health Care, 500+ employees
More than a year
January 2019
Well it is okay
Well it is okay
Pros
If you have tailored your company around ESOs limitations, it is fantastic. However, if you try to do something outside its designed scope, it quickly becomes less impressive.
Cons
I have noticed several areas where the software needs improvement, but they have not been addressed. ESO Scheduling seems to focus on minor tweaks like font color or icon changes instead of fixing significant issues. For example, it struggles with handling double shifts, lacks an easy way to add meal penalties (a recent CA law), and has ongoing issues with calculating shift breaks on pickup shifts, with no plans to resolve them. While we can work around these problems, we should not have to, especially since the prices have increased and my company cannot fully use the features.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
6
Anonymous
Not Specified, 51-100 employees
More than a year
January 2019
ESO Scheduling Review
ESO Scheduling Review
Pros
The tracking of employee certifications works well, and the messaging feature is very useful.
Cons
I need more customizable reports and faster responses to my questions. It would be great to have a help tab where I can get real-time answers to my queries.
Ease of use
4
Value for money
6
Customer Support
4
Functionality
6
John
Hospital & Health Care, 101-500 employees
More than a year
January 2019
Business Operation Manager
Business Operation Manager
Pros
It is an all-in-one package with an easy-to-use interface and the ability to filter data fields.
Cons
There is a lack of communication between functions within the software. Since it is supposed to be an all-in-one system, the features should interact seamlessly with each other.
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10
Marcus
Public Safety, 101-500 employees
More than a year
January 2019
ESO software
ESO software
Pros
I find ESO Scheduling to be user-friendly and packed with features.
Cons
When time is approved, the employees name does not get removed from the daily sheet.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
7
ROBERT
Transportation/Trucking/Railroad, 101-500 employees
More than a year
January 2019
ESO makes you a pro at scheduling
ESO makes you a pro at scheduling
Pros
All scheduling features are easy to navigate and view. Communication with company schedulers is simple, and there is connectivity to my personal calendar for notifications about upcoming shifts.
Cons
The mobile view is confusing and does not include all the features available on the desktop site.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Michael
Research, 500+ employees
Less than a year
December 2018
Scheduler Plus Review
Scheduler Plus Review
Pros
I find the software easy to use. I really like being able to see the overall picture when scheduling our building usage. It keeps everything organized and ensures that everyone stays on the same page.
Cons
Honestly, we have not received any negative feedback from users.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Anonymous
Not Specified, 11-50 employees
November 2018
Unwieldy and frustrating for employee level use
Unwieldy and frustrating for employee level use
Pros
Payroll errors have decreased slightly since we started using this program.
Cons
This program often fails to register punches when crew members clock in and out. Although the system shows that the punch was accepted, it later shows missing punches when the crew member goes to approve the time card. It is also frustrating that I have to enter a note every single time someone punches in or out.
Ease of use
7
Value for money
5
Customer Support
2
Functionality
7
Scott W.
Management Consulting, 51-100 employees
Less than a year
September 2018
exceptional and expedient resolution to issues, though we have not had many since implimentation
exceptional and expedient resolution to issues, though we have not had many since implimentation
Pros
Our payroll processing time has dropped from an 8-hour day to just 20 to 30 minutes. The ability to schedule and provide employee access from anywhere is fantastic. We use it as a comprehensive business management solution for our operations.
Cons
There are a lot of menus, which can sometimes make it difficult to find what I need. However, after some time, it becomes easier and once you implemented the system, you can actually reduce the number of menu choices available.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Christopher
Medical Practice, 11-50 employees
More than a year
July 2018
It's been great.
It's been great.
Pros
I like the ease of use, the range of report options, and the personable service. The setup works well for both EMS schedules and administrative roles, offering great reliability.
Cons
For the desktop version, I would like comments related to open shifts to appear in General Info > Schedule Info > Day view. For the mobile version, I did also like these comments to show up in General Info > Schedule Info > Day view, as well as in General Info > Requests Availability > Pickup Shifts.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Bryan
Not Specified, N/A employees
More than a year
July 2018
Overall, the best!
Overall, the best!
Pros
Transitioning from paper to this software has been very beneficial. Employees can now easily view their schedules.
Cons
I am not sure what is happening with the Communications shifts. There are some issues, but I am confident they will be resolved soon.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Anita
Public Safety, 500+ employees
More than a year
July 2018
The basic scheduling system and employee management is user friendly.
The basic scheduling system and employee management is user friendly.
Pros
The basic scheduling and employee management features are very user-friendly and easy to teach to new users. I also find the chat feature quite helpful.
Cons
I wish there were more training options since there is so much of the system that we are not using. Even a webinar or pre-recorded sessions on various topics would be helpful. I did also like to see improvements in handling discrepancies with back-to-back shifts and a system that picks up "late punch-ins" for back-to-back shifts. Additionally, when an employee uploads a new certification, it should not overwrite the current one (unless we are doing something wrong). A "hover" option to view certification dates before approval would be great. There are also some payroll close-out features that I think could use some tweaking.
Ease of use
9
Value for money
7
Customer Support
10
Functionality
8
Jamie
Hospital & Health Care, 51-100 employees
More than a year
July 2018
Filters
Sort by:
Quality softwarr
Quality softwarr
Pros
When it comes to scheduling, maintaining employee certifications, and ease of use, this software delivers exceptional results.
Cons
Configuring certain areas of the software can be a bit perplexing.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Jodi
Hospital & Health Care, 11-50 employees
More than a year
April 2019
High Quality for EMS
High Quality for EMS
Pros
Since ESO is specifically designed for first responders, it works almost flawlessly compared to other scheduling software that is not tailored to this industry. Additionally, their staff and support are highly knowledgeable about the unique needs of first responders when it comes to software.
Cons
The softwares effectiveness largely depends on how well you set it up. This can be both an advantage and a drawback. While it offers customization to fit your needs, if you are unsure about your requirements or how certain features might help, setting it up properly can be challenging.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Anonymous
Not Specified, 500+ employees
More than a year
January 2019
ESO is Easy
ESO is Easy
Pros
I found this program very easy to learn. I particularly like the month view of the schedule.
Cons
I wish the built in rotations were color-coded on the calendar view, similar to how they appear when creating a shift profile.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jessie
Health, Wellness and Fitness, 51-100 employees
Less than a year
January 2019
Just my thoughts
Just my thoughts
Pros
I love ESO because it is so easy to use and accessible from anywhere online. Most importantly, the program is always up and running and I can generate nearly any report I need.
Cons
I would like to see features like sorting shifts by EOT. I have been told that improvements are in the works, including reducing daily inconsistencies and a few other minor adjustments.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Veronica
Hospital & Health Care, 101-500 employees
More than a year
January 2019
ESO functions
ESO functions
Pros
I enjoyed using this program. I only needed one in-service class to understand each feature and its application for scheduling.
Cons
There are many functions I do not use, such as the worksheets which seem unnecessary for my needs.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
10
Carrdice
Hospital & Health Care, 101-500 employees
Less than a year
January 2019
ESO Scheduler Plus Overview
ESO Scheduler Plus Overview
Pros
The softwares ability to integrate with various systems is outstanding.
Cons
I am disappointed with the lack of customization options for high-priority services and major special events. Additionally, the layout does not offer the best visualization for a big-picture view.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Carl
Public Safety, 101-500 employees
Less than a year
January 2019
Review
Review
Pros
The platform supports a range of shifts and shift patterns.
Cons
I have noticed inconsistencies in various areas, such as different formats for date fields and upload sections depending on the part of the software you are in.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Curtis
Health, Wellness and Fitness, 101-500 employees
More than a year
January 2019
Great Product
Great Product
Pros
It is great for scheduling and payroll. I really like it.
Cons
I did like to have a feature on the main screen to show updates instead of receiving numerous emails.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Blake
Medical Practice, 101-500 employees
More than a year
January 2019
Scheduling Supervisor CA Ambulance Provider
Scheduling Supervisor CA Ambulance Provider
Pros
I like how the software allows for creating a diverse range of schedules, including various types of employees. Also it is easy to update and adjust schedules once they are rolled out. The customer support team is always available, friendly and quick to resolve any issues.
Cons
Integrating this software with other departmental tools has been challenging, but I understand that such difficulties are common with any new software implementation.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Sean
Hospital & Health Care, 500+ employees
More than a year
January 2019
Well it is okay
Well it is okay
Pros
If you have tailored your company around ESOs limitations, it is fantastic. However, if you try to do something outside its designed scope, it quickly becomes less impressive.
Cons
I have noticed several areas where the software needs improvement, but they have not been addressed. ESO Scheduling seems to focus on minor tweaks like font color or icon changes instead of fixing significant issues. For example, it struggles with handling double shifts, lacks an easy way to add meal penalties (a recent CA law), and has ongoing issues with calculating shift breaks on pickup shifts, with no plans to resolve them. While we can work around these problems, we should not have to, especially since the prices have increased and my company cannot fully use the features.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
6
Anonymous
Not Specified, 51-100 employees
More than a year
January 2019
ESO Scheduling Review
ESO Scheduling Review
Pros
The tracking of employee certifications works well, and the messaging feature is very useful.
Cons
I need more customizable reports and faster responses to my questions. It would be great to have a help tab where I can get real-time answers to my queries.
Ease of use
4
Value for money
6
Customer Support
4
Functionality
6
John
Hospital & Health Care, 101-500 employees
More than a year
January 2019
Business Operation Manager
Business Operation Manager
Pros
It is an all-in-one package with an easy-to-use interface and the ability to filter data fields.
Cons
There is a lack of communication between functions within the software. Since it is supposed to be an all-in-one system, the features should interact seamlessly with each other.
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10
Marcus
Public Safety, 101-500 employees
More than a year
January 2019
ESO software
ESO software
Pros
I find ESO Scheduling to be user-friendly and packed with features.
Cons
When time is approved, the employees name does not get removed from the daily sheet.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
7
ROBERT
Transportation/Trucking/Railroad, 101-500 employees
More than a year
January 2019
ESO makes you a pro at scheduling
ESO makes you a pro at scheduling
Pros
All scheduling features are easy to navigate and view. Communication with company schedulers is simple, and there is connectivity to my personal calendar for notifications about upcoming shifts.
Cons
The mobile view is confusing and does not include all the features available on the desktop site.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Michael
Research, 500+ employees
Less than a year
December 2018
Scheduler Plus Review
Scheduler Plus Review
Pros
I find the software easy to use. I really like being able to see the overall picture when scheduling our building usage. It keeps everything organized and ensures that everyone stays on the same page.
Cons
Honestly, we have not received any negative feedback from users.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Anonymous
Not Specified, 11-50 employees
November 2018
Unwieldy and frustrating for employee level use
Unwieldy and frustrating for employee level use
Pros
Payroll errors have decreased slightly since we started using this program.
Cons
This program often fails to register punches when crew members clock in and out. Although the system shows that the punch was accepted, it later shows missing punches when the crew member goes to approve the time card. It is also frustrating that I have to enter a note every single time someone punches in or out.
Ease of use
7
Value for money
5
Customer Support
2
Functionality
7
Scott W.
Management Consulting, 51-100 employees
Less than a year
September 2018
exceptional and expedient resolution to issues, though we have not had many since implimentation
exceptional and expedient resolution to issues, though we have not had many since implimentation
Pros
Our payroll processing time has dropped from an 8-hour day to just 20 to 30 minutes. The ability to schedule and provide employee access from anywhere is fantastic. We use it as a comprehensive business management solution for our operations.
Cons
There are a lot of menus, which can sometimes make it difficult to find what I need. However, after some time, it becomes easier and once you implemented the system, you can actually reduce the number of menu choices available.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Christopher
Medical Practice, 11-50 employees
More than a year
July 2018
It's been great.
It's been great.
Pros
I like the ease of use, the range of report options, and the personable service. The setup works well for both EMS schedules and administrative roles, offering great reliability.
Cons
For the desktop version, I would like comments related to open shifts to appear in General Info > Schedule Info > Day view. For the mobile version, I did also like these comments to show up in General Info > Schedule Info > Day view, as well as in General Info > Requests Availability > Pickup Shifts.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Bryan
Not Specified, N/A employees
More than a year
July 2018
Overall, the best!
Overall, the best!
Pros
Transitioning from paper to this software has been very beneficial. Employees can now easily view their schedules.
Cons
I am not sure what is happening with the Communications shifts. There are some issues, but I am confident they will be resolved soon.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Anita
Public Safety, 500+ employees
More than a year
July 2018
The basic scheduling system and employee management is user friendly.
The basic scheduling system and employee management is user friendly.
Pros
The basic scheduling and employee management features are very user-friendly and easy to teach to new users. I also find the chat feature quite helpful.
Cons
I wish there were more training options since there is so much of the system that we are not using. Even a webinar or pre-recorded sessions on various topics would be helpful. I did also like to see improvements in handling discrepancies with back-to-back shifts and a system that picks up "late punch-ins" for back-to-back shifts. Additionally, when an employee uploads a new certification, it should not overwrite the current one (unless we are doing something wrong). A "hover" option to view certification dates before approval would be great. There are also some payroll close-out features that I think could use some tweaking.
Ease of use
9
Value for money
7
Customer Support
10
Functionality
8
Jamie
Hospital & Health Care, 51-100 employees
More than a year
July 2018