JazzHR Reviews

“Impossible to cancel

Pros

I was not impressed with their service. It was easy to set up a company account but when I tried to cancel my subscription or address billing issues, it became nearly impossible to get assistance.

Cons

You need to notify the staff 30 days before canceling your plan. I canceled my billing cycle but I am still being charged. I no longer have access to their services, yet I am still being billed. It's been nearly three weeks and they have not resolved the issue. my emails seem to be ignored and the customer service rep who initially helped me has disappeared since I filed a complaint.

“surprisingly easy and effortless to use

Pros

Well I was honestly surprised by Jazz HR in a good way. It is very easy to use and I never felt lost navigating it. Whether applying for leave or updating employee information, it felt effortless. everything was where I expected it to be and it just worked. No need for overthinking.

Cons

There were times when the system slowed down especially when there was a lot going on at once. also I found the payroll section a bit clunky. It gets the job done but it could work more smoothly.

“good price but not very basic

Pros

It is relatively inexpensive compared to others out there. also it lacks some essential features we need for our business.

Cons

I noticed that it takes some time to get used to the system as it is not very basic. There are quite a few steps involved to get things done.

“Was great before, now worse and costly

Pros

When I first started in 2020, it was available at a great price. It was fairly easy to use and we were able to consolidate our applications in one spot.

Cons

Over time the product quality declined and the price increased, with no new features being added. I feel like the private equity company that bought them is just milking the product.

“easy to use with great help

Pros

JazzHR software is user friendly, easy to use and has online tutorials along with very responsive customer support.

Cons

It would be great to have a way to download contact information and resumes after a position has closed, without having to pay the monthly archive/retention fee.

“We got hacked!

Pros

It's solid for the basics, easy to post positions and keep resumes sorted. But when it comes to anything more advanced, that's pretty much where it stops

Cons

We were hacked and charged $5,000 for fake job postings. JazzHR blamed us, saying their security was not strong enough. another big issue is that when you close a job on it, it does not close the position on other sites it was posted to, so we keep getting random calls for positions that were closed a long time ago.

“organizes everything in one simple place

Pros

This software organizes all our recruiting and hiring information in one place. The dashboard is easy to use and simple enough for beginners to navigate.

Cons

The only problems I have faced have been with third-party integrations. I had difficulty getting the LinkedIn platform to connect.

“a well-designed tool

Pros

I love how this tool is so well-designed that the process feels almost seamless to me.

Cons

It is a tough one to answer as I have used it at three different companies and every time it was great.

“simple yet efficient

Pros

Not only is it incredibly user-friendly and efficient but the software is also very easy to learn, so you can get started right away.

Cons

There are limited options for integrating with other software.

“good but a bit pricey

Pros

It is simple to use and works great for small businesses or small recruitment teams. If you need an easy way to manage all your resumes, I would say this is the tool.

Cons

The pricing is a bit high compared to other platforms I come across.

“Very customizable but caused extra work

Pros

There was a ton of customization available which was an awesome feature that really let us tailor the platform to our needs.

Cons

Well there was no way to advertise in multiple locations which led to a lot of extra administrative work for my team.

“good local helpers, no country filter

Pros

The quality of caregivers in the local area is really good which makes it easy for us to find reliable help.

Cons

a real downside is that there's no way to filter applicants by country. We'll post a job for a position here in, say, Chicago, and end up with a bunch of applications from people halfway around the world who we can't hire. It just adds a lot of extra stuff to sort through.

“Great features but costs a lot

Pros

It has excellent features and applicant tracking. I especially like the disqualifying questions.

Cons

The e-signature feature is great but the cost to add it felt a bit steep for what it is. It made me pause and consider if it was really worth the extra investment.

“Perfect for small teams

Pros

JazzHR is user-friendly, easy to navigate and easy to make changes to our templates and other recruitment tools. also it is a great aTs for smaller organizations.

Cons

It is mainly an applicant tracking system (aTs) and does not offer the full range of human resources information system (HRIs) features.

“Quite easy and quick to use

Pros

I'm really impressed with how easy this is to use. I can get a job posted in no time, and the fact that it keeps track of all my candidate emails is just the icing on the cake

Cons

Nothing! I think it is fantastic and is incredibly user-friendly.

“took my money twice with no refund

Pros

The initial customer service was great but after that it all went downhill.

Cons

They initially quoted me one price, then blocked my jobs and stopped sending candidates. When I reached out for help, I was told to watch videos. I asked for a refund but they refused and took my money again.

“A promising ATS but way to go

Pros

The team at JazzHR has been incredibly supportive and accommodating. They provide excellent flexibility for customization, and the dashboard is a breeze to navigate.

Cons

The candidate management and tagging features lack efficiency, and the API integrations are not seamless. Moreover, the mobile version necessitates an upgrade.

“Simplify your entire hiring process

Pros

I really value JazzHR's transparent pricing structure, which includes unlimited users for every plan, even the basic hero plan. They also offer a convenient one-click posting feature to various job boards, both free and paid. The platform seamlessly integrates with tools like Monster and Zenefits, streamlining workflows and reducing manual tasks.

Cons

Initially, there is a steep learning curve due to the abundance of features, but with tutorials and time, it becomes more manageable.

“JazzHR - Great HR Capabilities

Pros

JazzHR has made recruiting effortless for me. Their outstanding job board and online HR solution simplify the applicant tracking process, making it an excellent tool for managing recruitment.

Cons

JazzHR has consistently met our needs without any problems.

“Great Product

Pros

JazzHR offers a simplified recruitment process through its intuitive and user-friendly interface. The platform's design enables easy job posting, candidate tracking, and seamless communication with applicants.

Cons

To better cater to specific organizational requirements, the system could benefit from more advanced customization options.

“Just implemented but thinking of changing

Pros

I find JazzHR to be intuitive and budget-friendly, delivering excellent value for the price.

Cons

The reporting functionality poses challenges, as the offer letter tokens cannot be modified, resulting in the need to substitute incorrectly labeled tokens. This creates a messy and frustrating process overall.

“Easy to follow user interface

Pros

Since 2009, JazzHR has revolutionized my recruitment efforts. The platform provides innovative and intuitive recruiting tools suitable for companies of all sizes. It has significantly enhanced team building and management.

Cons

Our company had an extremely positive experience with JazzHR, especially during our early stages.

“Terrible to leave

Pros

Initially, everything goes smoothly, but I would rate their applicant search capabilities around a 6-7.

Cons

When I made the decision to switch to a new service, I left voicemails and emails expressing my desire to cancel. As a business owner with multiple establishments, I never hold clients hostage or try to extend billing periods. Despite multiple calls and emails notifying them of my departure, I encountered difficulties. After complying with their requirements, I missed one line in an email that essentially asked, "Are you really sure?" (Yes, I thought to myself, I am absolutely sure after telling you five times already.) When I responded, acknowledging my oversight and requesting retroactive cancellation to the original date I informed them of my decision to leave, they essentially dismissed my request. It's simply an awful way to conduct business, especially considering the low price point.

“No complaints here!

Pros

JazzHR is incredibly intuitive, allowing for effortless posting and tracking of applicants. The platform offers impressive features like keyword searching, which is extremely beneficial when dealing with a large number of applicants.

Cons

Sometimes, I struggle to locate past job postings. I believe this is due to the arrangement of jobs on the menu.

“Search feature works great

Pros

Dealing with a high volume of applications, I find JazzHR's effortless keyword search function invaluable for quickly filtering and managing resumes. It simplifies the process by enabling easy bulk application downloads.

Cons

Overall, there is nothing significant to complain about. It would be nice to have a single HR app that includes leave requests, but I'm unsure if JazzHR offers this feature since we currently use different software for that purpose.

“Basic ATS without Any Bells and Whistles

Pros

Navigating JazzHR is relatively straightforward, although it may lack the advanced features that larger organizations require. Nevertheless, for smaller companies with fewer hires, it proves to be a perfectly suitable system.

Cons

If you decide to switch to another ATS, be aware that the provided export cannot be seamlessly migrated and imported without significant effort.

“Great Customer Service!

Pros

The customer service and support team at JazzHR go above and beyond. They have played a crucial role in streamlining our hiring process, and I appreciate the wide range of integrations and promotional offers available.

Cons

I have no reservations; everything necessary for a smooth onboarding process was readily available. I will definitely utilize JazzHR for my future hiring needs.

“Not Worth the Money for Small Businesses

Pros

I had the pleasure of dealing with an incredibly professional and knowledgeable sales representative, and their expertise was truly valuable.

Cons

Terminating my membership was a challenge, and the price was too high.

“Wonderful Customer Services

Pros

I'm thoroughly impressed with JazzHR's customer service. They respond promptly and comprehensively, eliminating the need for long waiting periods of 24-48 hours.

Cons

At this point, I honestly can't think of anything negative.

“Good Value for Money

Pros

Setting up and using JazzHR is incredibly simple. It seamlessly connects with multiple job boards and offers seamless posting capabilities. The platform integrates smoothly with other tools, providing a comprehensive experience.

Cons

The career page didn't function well for us. We have multiple locations, but the career page simply grouped them all together. It would have been great to have a search function by location.

“Excellent Software!

Pros

Throughout our entire recruiting process, JazzHR has been our preferred solution. From job postings to candidate management and final hiring decisions, JazzHR streamlines and simplifies the entire process. We particularly appreciate how it seamlessly integrates with our website and effortlessly guides candidates through each step.

Cons

Occasionally, we encounter minor issues with JazzHR. For instance, when we import candidates' resumes from another job posting site, the system fails to trigger email alerts for these candidates. These are infrequent and minor occurrences that occasionally arise, but they do not overshadow the overall experience with JazzHR.

“JazzHR assists you in all your recruitment processes.

Pros

JazzHR offers several features that I absolutely adore. The ability to personalize job offers, track candidates, and create customized questionnaires for skills assessment are just a few examples. It's an intuitive platform that enhances our recruitment efforts.

Cons

I couldn't find any features that I disliked. JazzHR offers a wide range of intriguing and advanced features.

“A great value!

Pros

JazzHR provides highly customizable and easily manageable features. The platform is comprehensive and intuitive.

Cons

Occasionally, setting up advanced workflows can be challenging, but the customer service is exceptional!

“Easy, Inexpensive, Great Functionality!

Pros

What sets JazzHR apart is its impressive customization options. I can add emails to different statuses, ensuring candidates receive regular updates on their application progress. This helps maintain our company's reputation for effective communication. The convenient feature of merging multiple applications from the same candidate into one file saves time. Additionally, the seamless integration of Criteria assessments provides valuable insights right within the candidate's file. JazzHR offers a multitude of functions that cater to the needs of my small business clients, making it a reliable and efficient recruiting platform.

Cons

The messaging feature is valuable, but I personally experienced some glitches specific to my account. While there is a workaround, it is not ideal and gives rise to other complications for me. However, if utilized by a single client (business), they won't face this issue. Messaging is an excellent way to connect with candidates who may not respond to calls from an out-of-state area code.

“JazzHR Review

Pros

One of the standout features of JazzHR is its intuitive and straightforward interface. It streamlines our recruitment workflow, enabling us to effortlessly manage and track candidates throughout the hiring process. Customizable job postings, seamless collaboration with team members, and comprehensive candidate profiles all contribute to optimizing our recruitment efforts.

Cons

One aspect that didn't impress me much about JazzHR was the limited reporting and analytics capabilities. While the platform provided basic reporting functionalities, it lacked more advanced analytics and tools for visualizing data. Having deeper insights into our recruitment metrics and the ability to generate customizable reports would have been advantageous for analyzing our hiring performance and making data-driven decisions.

“A comprehensive applicant tracking system

Pros

JazzHR distinguishes itself with its sleek and user-friendly interface, making it one of the most intuitive ATS platforms I've come across. As a full desk recruiter, I find its job integrations, reporting capabilities, resume review, and background check features incredibly beneficial. The responsive customer support team provides excellent assistance, and the platform offers a range of training resources tailored for recruiters like me.

Cons

JazzHR offers a wide range of pricing options, but some businesses might find it pricier than other comprehensive ATSs available in the market. The reporting features are extremely basic and may fall short when recruiters are seeking more insights such as industry trends, market salaries, and prime talent locations. Additionally, there is a lack of candidate communication options. For example, I found it challenging to send mass emails or customize my communication templates.

“Great ATS

Pros

To be honest, the primary reason I remain loyal to JazzHR is the exceptional support provided by [sensitive content hidden]. He is attentive, easily reachable, and has played a vital role in addressing my concerns. The level of support offered by JazzHR is highly appreciated.

Cons

The pricing is slightly higher in comparison to BreezyHR and other competitors. Personally, I would have preferred having only the ATS component without the additional fee for Zoom integration.

“Decent ATS, poor job posting tool

Pros

JazzHR is straightforward to navigate and offers a clear overview of applicants.

Cons

The job posting feature of the platform doesn't yield any results. The integrations are below par, and there is no real-time post management option available.

“Recruiting Made Simple with JazzHR

Pros

JazzHR has proven to be an incredibly effective tool for managing our recruitment process. I wholeheartedly recommend it to any business in search of an efficient and streamlined hiring solution. One of its key strengths lies in its intuitive interface, presenting a clear dashboard that simplifies job postings, applications, and candidate statuses. The platform seamlessly integrates with a variety of job boards and social media platforms, attracting a diverse pool of candidates. Another standout feature is JazzHR's robust applicant tracking system, providing easy access to all applicant data, including resumes, cover letters, and interview notes. This information can be effortlessly shared among hiring managers and team members. The platform also includes automated reminders and notifications to ensure no candidate falls through the cracks.

Cons

One potential downside of JazzHR is that it can initially be overwhelming due to its wide array of features and customization options. However, with a little training and practice, users can quickly adapt and make the most of its capabilities.

“Best tool for hiring and track applicants.

Pros

JazzHR offers a user-friendly platform for hiring, simplifying the documentation process and keeping submitted information organized, resulting in a seamless recruitment experience.

Cons

JazzHR doesn't effectively prevent or identify spam. We often receive duplicate applications, leading to confusion and potential mix-ups if not promptly addressed or deleted.

“Fantastic ATS That Is User-Friendly And Affordable

Pros

As a hiring manager, I value the flexibility to assess and categorize applicants based on our specific requirements. Depending on the position, we can customize our workflows accordingly. Generating new job listings is effortless, and the integration with free job boards proves particularly advantageous for cost-effective pipeline building.

Cons

When I made the switch from LinkedIn Recruiter to JazzHR, it doesn't always function seamlessly. Since we frequently categorize candidates into multiple groups, it would be advantageous to have different rating systems accessible.

“They do not have the customer's best interest. Please be careful before signing on with them.

Pros

While it used to effectively post jobs on Indeed, unfortunately, it didn't measure up to other job boards over time. As a result, it no longer remains a viable choice.

Cons

It lacked the ability to offer more value to the customer, and the training provided was not exceptional. The account manager was very cautious and clever with her words. The service underwent changes, but there were no updates concerning the job boards, despite the prices remaining the same.

“Glitchy product for job postings with inadequate customer support

Pros

The user interface is delightful, and our interview team appreciates the ability to utilize interview guides while taking notes during candidate conversations.

Cons

Once I have posted job openings on Indeed, LinkedIn, and other platforms, I encounter an issue. I'm unable to update the postings. This is entirely unreasonable and impractical.

“Best software for recruiting

Pros

What I truly appreciate about it is how effortless it is to post jobs, manage candidates, and conduct resume searches. Overall, it's an excellent platform.

Cons

I don't have much to say, but overall it's truly impressive and intuitive to use. Even newcomers would find this software highly appreciable.

“JazzHR helps keep everything organized and in one place

Pros

This platform is intuitive and facilitates streamlined request and candidate tracking within our team. It seamlessly integrates with our internal and external recruiting tools, alleviating stress for our recruiting staff. Additional features like enhanced candidate management, text messaging capabilities, and automations would be advantageous.

Cons

I wish there was an option to create a standardized evaluation form for all interviewees. It would be beneficial to be able to search job boards for candidates similar to the ones I favored the most during interviews. Additionally, it would be excellent to have the ability to quickly edit emails before sending them to potential employees.

“Cheap customer service

Pros

The interface is tidy and straightforward. Moreover, it's more cost-effective compared to other available options.

Cons

I'm dissatisfied with their customer service. I emailed them to cancel my subscription, but they overlooked it, resulting in an extra charge. Although they provided a partial refund after I reached out to them again, I requested a full refund, which they declined. Now I have to contact my credit card company.

“JazzHR ATS Review

Pros

JazzHR is fantastic exceptionally user-friendly, simplifying email tracking, note-taking, and sharing with our hiring team. Reaching out to the support team is hassle-free, and customizing email templates and onboarding documents is effortless.

Cons

The reporting tools could use some improvement. As far as I understand, running reports or key performance indicators (KPIs) is not straightforward with the current setup.

“Affordable, Reliable and Robust HR solution

Pros

Jazz makes the hiring process unbelievably simple. I can easily gather all the required information and then discuss the applicant with the hiring manager by tagging them in the chat. All this is contained under one roof, which makes it easier for everyone involved. We can get a very clear idea of where the candidate is in the pipeline just by looking at the neatly presented data. It is simple to adjust the templates and workflow as required, and the customer support team is always available to help.

Cons

My only concern with the software is that when we have closed a certain position and are no longer hiring for it, a new applicant may still see the message "Hiring for this position has been put on hold at this time." Theres a definite distinction between putting the hiring process on hold and ending it altogether. We have used various workarounds that get the job done, but it is not ideal to do that every time. This is still a minor issue and doesnt really affect us all that much; it is just something for them to work on.

“Horrific/Nightmare

Pros

CREATING AN APPLICATION FOR CANDIDATES

Cons

It's disappointing that they don't offer basic employee forms like W4 or I9 forms.

“Great ATS system

Pros

I had been using it for several years in my previous role. It's incredibly intuitive and provides all the necessary features for recruiters. Simply select the subscription that suits your needs.

Cons

In our subscription package, manually adding a new resume to the platform was necessary. Perhaps a higher-priced package includes this feature.