Overall Rating

4.7

49 Review(s)

Rating Distribution

5

star

(33)

4

star

(15)

3

star

(1)

2

star

1

star

Satisfaction Score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

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Lattice: Elevating Engagement and Growth with Powerful Tools
Pros

Lattice has truly transformed things for us at NPX. It offers a full platform that boosts engagement, strengthens our people operations and gives us actionable insights with excellent data. We are using everything it has to offer, from 1:1s, feedback and growth tracking to performance reviews, engagement surveys and OKRs. The features are solid and easy to navigate which makes it simple for us to align our teams, monitor progress and encourage continuous growth. Lattices impact on employee engagement and development has been noteworthy as it helps us nurture a culture of performance and growth.

Cons

I have faced some limitations when customizing templates like performance reviews but I like that Lattice is continuously working to improve this area.

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

Margaret

Utilities, 51-100 employees

More than a year

August 2024

Good Software. Not the best, but good
Pros

I really like the updates, 1x1s, semester reviews, OKRs and especially the ability to create knowledge trails.

Cons

Occasionally, the software has a few bugs that prevent updates from happening and its also difficult to transfer the same OKR to new semesters after closing.

Ease of use

6

Value for money

6

Customer Support

8

Functionality

8

Jair

Telecommunications, 1-10 employees

More than a year

August 2024

Empowering growth and development
Pros

I love how many different things I can accomplish with this tool: annual performance reviews, weekly 1:1s, giving kudos to coworkers and asking check-in questions about career goals and development! We have been using Lattice for over four years now and it remains our go to solution for all of these reasons.

Cons

Setting up different features in Lattice is not always simple. I spent a considerable amount of time learning how to create custom questions and templates. It would be helpful to have easier guides or instructions available within Lattice for users.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

Rachel

Computer Software, 500+ employees

More than a year

July 2024

Great Experience
Pros

Lattice ease of use and customization options really stand out to me. The transition went smoothly and it was well-received across the team. I especially like the Q&A feature.

Cons

I have not found anything missing in the software so far.

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

Kinsey

Insurance, 101-500 employees

Less than 6 months

June 2024

Lattice makes your working life easier!
Pros

The user friendliness is great. Setting up engagement surveys and performance management cycles is quite simple too.

Cons

I would prefer better reporting options for the engagement survey results.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Evropia

Information Technology and Services, 101-500 employees

Less than a year

June 2024

Lattice Review
Pros

What I really like about Lattice is how I can keep all my feedback, goals and 1:1 notes in one place. It makes the performance review season so much easier for me to manage.

Cons

There is nothing I dislike, though I only use the platform once a week or so.

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

Gloria

E-Learning, 101-500 employees

Less than a year

June 2024

Nice tool for Growing Companies
Pros

Lattice is very easy when it comes to employee use. Whenever we introduce new products both leaders and employees pick up the navigation quickly.

Cons

Many features seem to be built on specific customizations or backend setups that do not connect seamlessly across platforms. For instance, some permissions are easy to create in the engagement platform but are not available in the Performance Platform. Additionally, there are Feedback Prompts in the system that are not customizable.

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

Julie

Logistics and Supply Chain, 500+ employees

Less than a year

June 2024

Lattice Review From a Head of HR
Pros

I like how easy Lattice is to use and its intuitive UI/UX. It feels like a product that anyone can navigate and learn quickly. I can gain better insights into how our team feels, performs and functions. It's been an excellent tool for us. Our marketing team even regards Lattice as a leader in overall branding strategy, the tool's appearance and its marketing materials.

Cons

I do not have a particular least favorite aspect, but there is always room for improvement and new features. Sometimes, the product roadmap focuses on areas we are not currently using or that do not fit our needs. However, when there are releases related to tools we do use, they are usually very beneficial and exciting.

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

Allison

Information Technology and Services, 51-100 employees

Less than a year

June 2024

Lattice Review
Pros

I value the user-friendly platform that Lattice offers for all users. The data insights are very powerful in driving engagement and usage.

Cons

Some of the reports I try to download are a bit messy and require cleanup for quick stats.

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

Jennifer

Market Research, 51-100 employees

Less than a year

June 2024

Overall, great addition to our company
Pros

Lattice has been a great addition to our company. Before we were using separate systems for tracking, surveys and performance reviews. Now, with Lattice, we have combined everything into one system. We are also able to handle tasks we could not before like creating meeting agendas.

Cons

We are looking forward to having a group meeting agenda option. I have heard its coming soon and I cannot wait!

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

Shandora

Information Technology and Services, 500+ employees

Less than a year

June 2024

Thanks, Lattice!
Pros

From selection to application everything has been smooth and wonderful.

Cons

Honestly, its been serving us the best so far. In short I have no major negative feedback to share.

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

Jennifer

Arts and Crafts, 11-50 employees

Less than a year

June 2024

Better than nothing with a lot to be desired
Pros

Having a central place to manage 1:1s and performance reviews is a major improvement over managing these functions in a more ad hoc way such as through documents and note-taking apps.

Cons

I did like to see the option to sync action items from 1:1s or goals to other task management applications. Not having this feature leads to duplicate system management issues and a fragmented to-do list. It would also be great to document ad hoc meetings, in addition to recurring 1:1s, using the 1:1 template and functionality. Managing OKRs could be easier, especially with better sorting and bulk update options.

Ease of use

7

Value for money

7

Customer Support

7

Functionality

8

James

Computer Software, 51-100 employees

Less than a year

June 2024

Makes a big difference!
Pros

Lattice simplifies performance management and employee engagement. It helps managers stay connected with their employees and keeps everyone on track.

Cons

I wish it integrated with our HRIS system.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Emily

Financial Services, 51-100 employees

Less than a year

June 2024

Solid product
Pros

Once set up, the engagement surveys and performance reviews offer valuable insights into our employees experiences and professional journeys within the company.

Cons

The back-end setup for surveys and reviews could be a bit more intuitive.

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

Lauren

Telecommunications, 11-50 employees

Less than a year

June 2024

Very Good and User-Friendly Product
Pros

I love how user friendly Lattice is. When I joined the firm, I had no prior training in Lattice but was able to navigate it easily.

Cons

Currently, there is no option to upload documents with a review or feedback.

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

Helena

Accounting, 500+ employees

Less than a year

June 2024

Five Stars for Lattice
Pros

Lattice is very easy to use and their customer support is exceptional. Not only does the HR team love it but employees also say its the best system they have ever used!

Cons

Occasionally, there are small glitches but the customer service team is always helpful. If there is no workaround for a problem, we can provide product feedback and its taken seriously.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Brian

Information Technology and Services, 11-50 employees

Less than a year

June 2024

Great Platform!
Pros

As an admin, Lattice is simple to use. I can easily set up reviews, surveys and more.

Cons

I did like to see more features related to compensation management. Otherwise, its great all around.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Chris

Internet, 51-100 employees

Less than a year

June 2024

LF review of Lattice
Pros

About Lattice I really like the integrations, the communication features for review cycles and the 1:1 functionality.

Cons

The manager downward review process is not very intuitive for opening self-reviews and the parent goals can be confusing. Also, exports are to CSVs rather than Excel.

Ease of use

6

Value for money

8

Customer Support

8

Functionality

10

Megan

Non-Profit Organization Management, 101-500 employees

Less than a year

June 2024

Great Performance Management Product
Pros

Usability: Its easy to use for both admins and users. Feedback and Improvement: Unlike some companies where feedback seems to disappear, Lattice takes our feedback seriously and has used it to improve and enhance their products. Customer Service: Even though it operates as a ticketing system, all Livechat Agents and the Customer Care email team are responsive and knowledgeable. They also follow up to ensure that our questions are fully answered. User Interface: Its easy to navigate.

Cons

We were promised a rollout for one of the products but it never happened due to a reorganization. However, the product is back on the roadmap so I am excited to see it come to fruition. This is a minor issue but some products could be more user-friendly.

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

Karen

Marketing and Advertising, 101-500 employees

More than a year

June 2024

Lattice for Performance Reviews
Pros

What I love most about Lattice is their customer service. Their team of experts really knows the product and takes the time to ensure that I become an expert too!

Cons

Some aspects are not perfect. I wish I could download a report of everyone who is a manager. Additionally, customization options when creating your own templates are limited so I have to get creative.

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

Aja

Biotechnology, 51-100 employees

More than a year

June 2024

A great addition to the business!
Pros

I really enjoy how Lattice allows me to automate tasks. As part of a smaller HR team, its fantastic to use a platform that can perform and streamline these tasks for us.

Cons

I do not have any complaints about Lattice so far. Its been a great platform and a valuable addition to the business. The broader team seems to feel the same way.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Emily

Computer Software, 51-100 employees

Less than 6 months

June 2024

Lattice Help your Company Stay on Target
Pros

I appreciate how others in the company can see my updates and progress.

Cons

I do weekly updates but sometimes the same questions are repeated multiple times which can be a bit redundant.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

Anna

Food & Beverages, 51-100 employees

Less than a year

June 2024

Technology Company 1 year review
Pros

I find it useful for documenting and assisting managers and staff with one on ones. The goal setting options and customization are also great.

Cons

I did prefer a few more custom reports or tweaks. Lattice is directly linked to our HRIS so we cannot make changes in Lattice that are not reflected in the HRIS. For instance, if we want someone to be listed as a shared manager or supervisor in Lattice but do not want to make that change in the HRIS, its not possible.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

Andrew

Information Technology and Services, 51-100 employees

Less than a year

June 2024

Lattice - our go to performance management system
Pros

I love the customizable features: 1:1s, employee engagement surveys, performance reviews, 360s, eNPS and other customizable surveys.

Cons

I cannot export data in all areas of the tool such as employee engagement surveys.

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

Shannon

Marketing and Advertising, 51-100 employees

More than a year

June 2024

June 2024 Review
Pros

It's a highly efficient tool with a wealth of support documents and training available for employees. I especially love the feedback tool and it serves as a one-stop shop where employees can view the org chart, feedback, talent reviews, company goals and more.

Cons

I did like to see more customizable reporting functions.

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

Darra

Marketing and Advertising, 101-500 employees

More than a year

June 2024

Lattice - Engagement & Performance
Pros

Using Lattice has truly transformed our approach. It provides actionable insights from pulse surveys which helps us stay in tune with our team's sentiment and address concerns proactively. By integrating various data sources, Lattice delivers a thorough analysis that highlights major trends and patterns in employee performance and engagement. This trend identification helps us maintain a positive work environment, allowing timely and effective interventions. Moreover, Lattices detailed visualizations boost our decision-making process allowing us to make informed choices that enhance employee satisfaction and retention. Ultimately, the real-time feedback and strategic insights from Lattice have built a motivated and loyal workforce, driving our organizational success.

Cons

Although Lattice has been very valuable, there are a few minor drawbacks. As a smaller company, we occasionally find that some data is unavailable in drill-downs, which limits our analysis depth. We did also like to see further development in integrating different components to create more complete talent profiles. The platforms features are comprehensive, but more seamless integration would help us get a fuller view of each employee. Despite these minor issues Lattice remains a powerful tool for performance management and employee engagement.

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

Anonymous

Computer Software, 51-100 employees

More than a year

June 2024

Easy to use and learn!
Pros

Lattice is incredibly easy to navigate and use. It is also simple and easy to teach others.

Cons

I do not like that I cannot speak to anyone directly when I have an issue. Also it is challenging to explain problems via email. Recently, I had to send 15 emails to resolve a situation.

Ease of use

10

Value for money

9

Customer Support

5

Functionality

10

Diana

Computer Software, 51-100 employees

Less than a year

June 2024

Great for connected/networked organizations like ours!
Pros

The customer support after getting onboard is excellent. They consistently work on roadmaps to improve user experience and introduce new product features

Cons

I did love to see them continue to focus on improving existing products based on user feedback.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

Rachel

Leisure, Travel & Tourism, 51-100 employees

More than a year

June 2024

Great Employee Engagement Management
Pros

It serves as a one stop shop for all our employee engagement needs. Everything is recorded in one place.

Cons

The goals section is not working as well as we need it to.

Ease of use

10

Value for money

10

Customer Support

6

Functionality

9

Melissa Ruiz

Utilities, 51-100 employees

Less than a year

June 2024

Lattice - Love It
Pros

Managing goals is simple, performance management is quick and effective and the 1:1 functionality is fantastic. The Grow module makes it easy to identify the next steps for our team members.

Cons

I have some issues with the reporting aspects of OKRs. I end up exporting data into Excel and filtering it to get the information I need. The feedback and recognition features seem a bit more subdued than they could be. We faced challenges with different exchange rates that broke our merit cycle, forcing us to calculate this outside of Lattice. I am looking forward to having group meeting functionality similar to 1:1s.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

Brad

Telecommunications, 51-100 employees

Less than a year

June 2024

Great tool for evaluations
Pros

The ease of use, comprehensive review system and excellent support are great.

Cons

The system tends to be a bit confusing and is not always intuitive when drilling down to the level I want.

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

Debbie

Education Management, 51-100 employees

Less than a year

June 2024

Employee Engagement at its Finest!
Pros

I find the survey feature to be a really helpful tool for our company. We regularly use it throughout the year to gain valuable insights into employee sentiments. We also use the reviews feature twice a year for our performance feedback cycles. These tools are fantastic for managers, as they provide all previous feedback, 1:1s, updates and other data from Lattice when completing performance reviews.

Cons

I find navigating the data quite challenging with certain features. Some of the analytics are impressive and the survey information is excellent. However, for more detailed reporting, Lattice does not make it easy to find the data I am looking for like identifying which managers have not completed their downward reviews yet.

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

Katy

Information Technology and Services, 500+ employees

More than a year

June 2024

Easy to use
Pros

Lattice has a friendly and user-friendly interface. Its easy to use, even if its your first time working with a platform for performance reviews.

Cons

There are many tasks that require manual input such as adding or removing reviewees. While its manageable with a small number, it becomes difficult with a large company and numerous exceptions. I did also like more options to customize the platform.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

Marian

Computer Software, 500+ employees

Less than 6 months

June 2024

Great Product
Pros

I love that everything is in one place. Writing reviews is a not a problem anymore if employees regularly use all the features: updates, 1:1s and goals.

Cons

We have made some suggestions for features, mostly regarding Lattice Goals. I wish some improvements could be implemented incrementally. Grow is not widely used in our company but for those who do use it, we did like to ensure it remains available. It would be great to add it to those who want it.

Ease of use

10

Value for money

6

Customer Support

10

Functionality

9

Lauren

Mechanical or Industrial Engineering, 11-50 employees

Less than a year

June 2024

Solid Employee Engagement Platform
Pros

The system functions smoothly. We rarely encounter bugs, and the modules seem to integrate well. Employees have readily adopted features like feedback, surveys, 1:1s, and reviews. I appreciate that I can impersonate an employee to see their view, which helps me provide effective troubleshooting. The customer support team is excellent.

Cons

Some parts of the system are not intuitive and require multiple clicks to access areas that should not be buried. For instance, a manager of managers who wants to check the progress of their direct reports on review completion during the review cycle has to dig through several screens to find the right one.

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

nicole

Biotechnology, 51-100 employees

Less than a year

June 2024

1.5 Years Later - An Honest Lattice Review
Pros

With Lattice, the platform is not only a great comprehensive "people success" suite of tools but also easy to use, implement and enhance, thanks to Lattice's fantastic client support team (tech support, implementation consultants, customer success reps, etc.). We initially bought Lattice to deal with a broken manual performance management process, but we have gained so much more. We now use the tool to manage and scale our compensation structure and practices across the organization and enhance our bonus payout process through Compensation Cycles. We are also developing career pathing tools to help our employees understand their potential career trajectory with us. This alone has significantly improved our people success strategy and we are still just beginning to explore the tool's full impact and capabilities.

Cons

There are two things to note: 1. Its not cheap but its worth every penny for the value it provides and 2. Its highly customizable with many capabilities. So, its essential to have a basic understanding or strategy for using the tools to maximize user adoption, spend and overall value.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Ashley

Information Technology and Services, 101-500 employees

Less than a year

June 2024

My review
Pros

I really like the performance review and survey capabilities of Lattice. I also like that I can filter survey data by role, gender, performance, and more.

Cons

I wish the compensation module was included in the base product. I did also like the ability to track and download performance reviews of a single person over time.

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

Maya

Government Relations, 101-500 employees

More than a year

June 2024

Implemented Lattice last year
Pros

For managing performance and boosting employee engagement, Lattices features are very helpful. Reviews, Feedback, 1:1s and Grow offer great tools to identify, record and improve each employees performance. All these features work together to create a comprehensive system. The Engagement feature is excellent for administering surveys, gathering feedback and building action plans, all within the platform. Plus, they have recently introduced AI to their platform, which is pretty impressive.

Cons

Setting up the platform or navigating it can be confusing and not very intuitive. For example, it sometimes takes extra clicks to get to where I need to be or I might need to upload a spreadsheet to change a specific option instead of simply adjusting a setting. Its not a deal-breaker but it can be confusing. Additionally, its more expensive than other options available.

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

Alina

Information Technology and Services, 51-100 employees

Less than a year

June 2024

Lattice Review - NonProfit Org
Pros

I love the modern and sleek look of Lattice and the variety of features it offers. Its really useful to be able to add new features, and I know Lattice is always developing more. What I absolutely LOVE about Lattice is their customer support options. They offer so many helpful tutorials, and the chat support is always available, very fast and helpful.

Cons

Lattice offers a lot of functionality but there are times when it lacks basic features such as having dates in performance review packets or the ability to mass download data.

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

Anonymous

Non-Profit Organization Management, 51-100 employees

More than a year

June 2024

Pro Lattice
Pros

I like the range of tools and the flexibility within the system. We also enjoy the consistent upgrades and new feature releases which are always smoothly introduced.

Cons

Some areas can be a bit challenging to navigate but the support team has always been there to help.

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

Christine

Marketing and Advertising, 51-100 employees

More than a year

June 2024

Lattice has been a game-changer for our organization
Pros

I value how Lattice provides a customizable solution that our People Team has customized to encourage a culture of continuous feedback, growth and accountability. This customization improves performance for both employees and managers.

Cons

I do not have any complaints about Lattice. Its very much improving our organizations performance across all areas.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Russell E.

Non-Profit Organization Management, 51-100 employees

Less than a year

June 2024

Lattice UX
Pros

The user experience is excellent for both employees and administrators. Lattice Grow is a fantastic feature that integrates well with employee 1:1s and the performance review cycle.

Cons

Making changes can be quite tricky at times.

Ease of use

8

Value for money

10

Customer Support

8

Functionality

8

leanne

Computer & Network Security, 500+ employees

Less than a year

June 2024

We love Lattice!
Pros

Lattice is central to many of our management practices. I use the Updates feature to make our 1:1s more effective, and we also manage these meetings through Lattice. The Goal and Growth modules help us manage OKRs and Individual Development Plans which supports tracking and driving conversations between managers and teams. This setup also enhances transparency within our organization.

Cons

Administering surveys and reviews can be less intuitive to find or implement. I hope they continue to improve reporting and develop a more UX-focused admin panel!

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

Maggie

Real Estate, 51-100 employees

More than a year

June 2024

Great User Experience
Pros

Lattice offers a great user experience for both employees and administrators. Its easy to use, looks aesthetically pleasing and makes performance management tasks more efficient.

Cons

Lattice still lacks some features that would benefit my team like the ability to download specific parts of the org chart instead of the entire chart.

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

Sarah

Computer Software, 101-500 employees

More than a year

June 2024

Lattice as a platform for career goal setting and coaching
Pros

I love the feature that allows me to update my progress daily, weekly or monthly on Lattice. The goal setting feature is also great as it helps me stay on track with the goals I set and track any updates and progress.

Cons

The goal-setting feature does not align well with my preferred ease of use.

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

Mark Joseph

Outsourcing/Offshoring, 500+ employees

Less than a year

June 2024

Lattice is a powerful employee performance platform
Pros

We chose Lattice for its excellent integration with Slack. Pulse surveys are delivered via Slack which makes it very easy for employees to respond and engage. Once we implemented it, our participation rates soared and the team was very appreciative. The Lattice UI/UX is outstanding and I particularly like the 1:1 feature which improves the quality of 1:1s across the business.

Cons

Unfortunately, Lattice only covered performance management and we wanted to consolidate our tools into a more integrated stack. Since Lattice did not have HRIS capabilities at the time, we had to keep using BambooHR which added cost and complexity to our people stack. Additionally, the limited response capability for pulse surveys was a downside after moving from Officevibe.

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

Lucien

Information Technology and Services, 101-500 employees

More than a year

May 2024

A Must Have HR Software For a Modern Business
Pros

I really like the career and talent management features. They make tracking tasks easy and include some of the best employee engagement features. Its a great HR tool and also offers feedback management assistance.

Cons

Some users will need training to use Lattice properly but otherwise its great.

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

Andrea

Staffing and Recruiting, 51-100 employees

More than a year

February 2024

Easy to use performance tracking solution
Pros

I like that the tool has an easy to use interface, which simplifies the performance review process and helps improve productivity.

Cons

The cost is too high as compared to other alternatives.

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

Sheryl

E-Learning, 51-100 employees

Less than a year

January 2024

Lattice Review
Pros

Its very easy to use and the customer support is quite efficient.

Cons

there should be a feature about anonymity.

Ease of use

8

Value for money

8

Customer Support

8

Functionality

6

Lauren

Consumer Services, 51-100 employees

Less than a year

January 2024