Namely

Namely HR Reviews

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Claimed

Claimed

Total 266 reviews

4.1

All reviews are from verified customers

Rating Distribution

5

Stars

42%

4

Stars

33%

3

Stars

17%

2

Stars

4%

1

Stars

3%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

L
Leslie

CEDIA, 10-49 employees

5.0

“Professional Partners”

Pros

It is a great, easy to use software that has always provided us with excellent service and features.

Cons

Its hard to get the hang of the system at first but customer support helps you through it.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

MB
Mary Beth

ACEP, 10-49 employees

4.0

“Innovative solutions”

Pros

The softwares attention to detail is remarkable; it looks great and is simple to use for everyone .It definitely helps us save a lot of time.

Cons

Customisation is tricky with this software.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

8

A
Allison

Total Expert Inc, 50-99 employees

4.0

“Accommodative and Flexible ”

Pros

Its a good software with simple features that can be customized to a companys individual requirements. The layout is simple and straightforward and the customer service is amazing.

Cons

Some of the features can be improved and updated.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

8

Functionality

7

A
Austin

MedBridge Development, 50-99 employees

5.0

“Professional approach to work”

Pros

Both in terms of administration and end-user input, This software offers a simple interface and is straightforward to use. It allows us to keep track of a great number of things.

Cons

Nothing to complain of! We are satisfied.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

T
Tess

CircleCI, 50-99 employees

4.0

“They ensure client satisfaction”

Pros

Customer support is quick to respond and quite helpful. The system is cost-effective and trouble-free as compared to our previous software.

Cons

It was hard to get the hang of things in the beginning.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

T
Tomi

meltmedia, 50-99 employees

4.0

“Great level of support”

Pros

Its a user-friendly system that is simple to use and is quick and effective .There is no need for maintenance with this system.

Cons

Some of the features need to be automated to improve workflow.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

7

Y
Yvonne

Illumitex, 10-49 employees

5.0

“Love it!”

Pros

It was possible to configure practically,with this software,all the information needed for our projects. The system is user-friendly and easy to customise with.

Cons

Not Applicable.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

P
Patricia

Saatva, 10-49 employees

4.0

“Great Team”

Pros

This softwares customer support staff is extremely nice and knowledgeable in resolving issues.

Cons

Its hard to run reports with this software.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

9

A
Anonymous

small-Business, 11-50 employees

4.0

“Loved the social feel, hated the limits”

Pros

The interface has this really friendly, social media vibe that users seem to love. Reporting capabilities are powerful and you can customize pretty much everything to fit your needs.

Cons

I can't upload individual documents to employee files which is frustrating when I need to add supervisor notes or other important paperwork. There's also no way to mark employees as "inactive" without going through the full termination process and this makes managing seasonal workers who come back regularly really inconvenient. It doesn't remind me when someone's work authorization is about to expire either. The I-9 process isn't automated enough and sometimes makes mistakes like when it recognized a foreign passport as a Us one.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

A
Anonymous

Mid-Market, 101-500 employees

4.0

“Useful reports, bad support”

Pros

What I like most is how simple the interface feels when going through different features. The reporting functionality provides really useful insights that help with decision-making.

Cons

I dont like that you can only reach support through the Help Community.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

6

Functionality

7

D
Danial

LaCalle Group, 50-99 employees

5.0

“All in one”

Pros

The software is really simple to use with easy accessibility. Navigation is pretty easy and all the information is organized in a proper manner.

Cons

Nothing to complain of! Its a great system.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

T
Terry

FEMA, 10-49 employees

2.0

“Not worth the trouble!”

Pros

The layout is simple and easy to use.

Cons

The system is getting slow mainly due to the number of features it offers most of which do not work efficiently.

Rating Distribution

Ease of use

4

Value for money

4

Customer Support

4

Functionality

6

G
Gwen

Creative Works, 50-99 employees

4.0

“Good”

Pros

The software is fantastic! User-friendly and easy to manage. I like that it can also be used via an app too.

Cons

I wish it would connect with other systems as well other than this its a good software.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

7

B
Ben

Private Practice, 50-99 employees

4.0

“Satisfactory!”

Pros

The system is simple and has helped us streamline our work.

Cons

Some of the features need to be updated!

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

8

S
Steve

F1soft International Pvt. Ltd, 100-499 employees

4.0

“Great Service”

Pros

I appreciate how simple it is to use and manage. The attention to detail is admirable.

Cons

Some data doesnt sync with the system properly which needs to fixed.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

7

Functionality

8

A
Anonymous

Enterprise, 101-500 employees

4.0

“all-in-one and easy access”

Pros

I find this program really user friendly and the benefits management along with the Time Off functionality are standout features for me.

Cons

When benefit updates happen like address changes or other info that needs to go to our providers. I've noticed it doesn't automatically sync from the system to Oxford, MetLife, Lincoln Life or MetLife COBRa most of the time. This creates extra manual work to ensure everything stays current.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

6

Functionality

7

RS
Rick s.

small-Business, 500+ employees

4.0

“best choice but we stopped using”

Pros

Easy to use and find exactly what I need with minimal effort.

Cons

We've pretty much stopped using it at this point but when we were using is it worked fine.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

BF
Becky F.

Mid-Market, 11-50 employees

4.0

“Good overall but reports are broken”

Pros

Namely is really user-friendly even for those of us who aren't in HR. It's been incredibly helpful throughout our entire payroll process. One feature I particularly appreciate is the birthday and work anniversary notifications which adds a nice personal touch. Seeing the new employee list is also useful for keeping track of external platform tasks. Navigation is easy which saves time when onboarding new staff especially when they're joining the HR team.

Cons

The custom reporting features are pretty disappointing - we've tried working with their reps multiple times but the reports still come out wrong. The PPP reports were completely broken and we're constantly dealing with state unemployment and tax filing issues. Sometimes they dont file at all or do it incorrectly. While there's a decent selection of reports available, many either don't function properly or have serious limitations. We had a GL report customized back in 2015 but after a system update it got completely messed up and they still haven't fixed it despite several detailed meetings with their tech team. It's really frustrating having to spend extra time reformatting everything after pulling reports especially since we actually paid for the custom reporting feature.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

6

Functionality

6

TW
Toni W.

small-Business, 101-500 employees

5.0

“good tool but benefits don't sync”

Pros

The interface is really friendly and I appreciate having all our HR functions centralized in one location.

Cons

benefits enrollment process is frustrating and makes it difficult to get employees signed up properly.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

7

A
Anonymous

Mid-Market, 101-500 employees

5.0

“great training, confusing payroll setup”

Pros

The training they provide is really comprehensive and I've had excellent experiences with their support team.

Cons

setting up payroll can get pretty confusing at times.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

8