Namely HR Reviews

“good but not efficient

Pros

The reporting for HR is best and updating or inputting data is also very simple and smooth. It's also great for creating and editing employee profiles.

Cons

It's pretty slow and doesn't integrate well with other platforms which can be a issue. also, the tutorials for users could definitely be improved and customer service could be better. I've had some struggles getting the support I need when I run into issues.

“disappointing system

Pros

I had really high hopes when I switched from Gusto. To be honest the whole setup and experience were a bit of a letdown. But I have to say, Wendy from the benefits team was absolutely fantastic. She really tried her best to help us succeed.

Cons

I really wanted this to work but honestly found nothing user-friendly about it. The HRIs and payroll systems aren't integrated at all, you have to make changes in one system then go repeat everything in the other. That completely defeATs the point of buying software thATs supposed to make things more efficient.Payroll was an absolute nightmare that took us hours to complete, not because we made mistakes but because of constant system errors and confusing processes. When we called support, they just kept transferring us between different teams. The payroll people couldn't help with HRIs issues and the HRIs team couldn't handle payroll problems which just wasted even more of our time.The training was practically non-existent across the board. To make things worse, most of the helpful people from our initial setup got laid off after some acquisition. A few of them actually reached out later to apologize for how terrible our experiance ended up being.

“smart choice, though a bit costly

Pros

This tool truly has everything you need for managing HR and the best part is that it all comes from just one provider. Whether it's handling payroll, tracking employee data or managing compliance, it covers all aspects of HR in one place.

Cons

The tiered pricing is frustrating because it locks out some of the features that are actually necessary. I feel like I have to pay more just to get what I need.

“Polished interface with reliable performance

Pros

It's very easy to use with a great user interface, and I haven't had any issues so far.

Cons

Honestly, I haven't had any issues with it so far. It's been smooth sailing and everything's worked just as expected for me.

“Great benefits team, annoying timesheets

Pros

The benefits consultants they assigned to us are really easy to work with and always get back to me quickly when I have questions. Whether it's something I need help with as an employer or if our employees have concerns, they handle everything smoothly. Having them as our Broker of Record while also managing our HRIs needs makes things much more organized than dealing with separate companies.

Cons

timesheet feature has some annoying issues with PTO and sick leave calculations that dont match up properly. Every year our HR team has to go in and fix these discrepancies manually. They've actually started tracking everything in Excel spreadsheets each month because the system can't be trusted to get the numbers right.

“Works well but lacks important functionalities

Pros

I love that it's affordable, offers full customer support and has all the tools needed to comply with laws. Namely's modern and simple interface made tasks like running payroll or requesting feedback really easy to do with just a few clicks.

Cons

It's missing some internal communication features which would be really helpful. Plus the reporting and analytics options are kind of limited, so if you need in-depth insights, it might not be the best fit.

“Interactive but reporting falls short

Pros

Interface is really interactive. It didn't take me long to learn and it makes my daily work so much easier.

Cons

Reporting functionality is really frustrating and I usually end up having to pull data from both HRIs and Payroll just to get the information I need.

“easy to use.. when support shows up

Pros

The interface is really easy to figure out, both for me and my staff. Setting everything up was a smooth process with no problems. They've even added some new features lately that are exactly what we needed.

Cons

support response times can be frustratingly slow, simple issues that should take minutes often drag on for days after you get past the initial setup phase.

“a game-changer, support isn't responsive

Pros

Having a real HR system instead of doing everything by hand is a total game-changer. Everything I need is right there. The interface is user-friendly and the support team is fantastic. They're always professional and when they fix something, they give you clear instructions so you know what to do next. As the HR Director, I use it every day. The setup was surprisingly smooth. We've been using it for about 7 months now and we're working with them to tweak a few things to fit our workflow even better.

Cons

While I appreciate the Client space feature, response times often stretch beyond 24 hours which becomes really frustrating when your trying to get things done. This doesnt happen frequently but it shouldnt happen at all especially without any status updates. I'd suggest adding a priority rating system for inquiries since what might not seem urgent to the team could be critical for our internal deadlines.

“amazing support and great automated features

Pros

Ernestine from support has been a lifesaver. I've learned more about payroll from her in a few months than I did in ten years at my old job! she's great at stopping expensive mistakes before they happen. The whole team is super supportive. I run payroll twice a month and finally feel like I know what I'm doing. I also love that the system tracks work anniversaries and birthdays and it's a nice touch. There's plenty of training which makes everything run smoothly.

Cons

I am not a fan of the Client space feature. I'd rather talk to someone directly. There have been a few times when the billing department took longer than expected to get back to me.

“Would recommend for small to medium size organizations

Pros

Well the customer service is outstanding and I have no complaints about it. From my perspective as an end user, it is fantastic to have all the information in one place. Also the changes that are made overtime are proven to be beneficial and other key features I like are PTO, payroll, and birthdays.

Cons

I come to know that I could not create an organizational chart and the reporting does not meet our needs because of our more complex structure.

“easy platform with a fun social newsfeed

Pros

Namely is really easy to use and I got the hang of it fast. I also love the newsfeed and it's created a fun, interactive space that has actually made our workplace culture better.

Cons

Can't see combined payroll data across multiple EINs since each one generates its own separate report which is frustrating when you need the big picture.

“smooth setup with a fantastic team

Pros

setup process was incredibly smooth. Our whole team was so friendly and always happy to answer my questions. By the time we launched, I felt totally confident and ready to go.

Cons

Wish we could keep our implementation team permanently and they were so helpful throughout the process.

“Avoid at all costs

Pros

When we first started, we had a fantastic implementation team about 80% of the time, but payroll was the area where we faced issues. Fast forward 2+ years, and the only part that is still going well is payroll. However, there are still problems that we highlighted during the implementation. So, what stands out for me? It is definitely our Payroll Admin. She is excellent and does a fantastic job.

Cons

Things started off poorly with Namely, and after they were acquired by a benefits brokerage, the technology seems to have taken a backseat. Simple tasks like LOA administration are not even integrated into the tools and their support has been poor. After over 2 years, we finally have a dedicated representative who is making an effort, but his team seems unfamiliar with their own technology. I asked about a feature that should be essential for expense reimbursement and audit compliance. Their support said it did not exist, but I accidentally discovered it buried in the backend two weeks later. This experience does not give confidence.

“Namely Is an Easy to Use and Reliable Solution

Pros

I have found Namely to be a powerful tool for payroll management. The features it offers are exceptional.

Cons

I do not have anything negative to mention about Namely. It has proven to be reliable.

“so easy, our whole team loves it

Pros

This HR and payroll system is so easy to use! Our whole team loves it. Everything is so easy from asking for time off to signing documents and updating my info. I can even run my own reports to see real-time data. Payroll is a snap and saves us so much time. We're so glad we switched!

Cons

The rehiring process can be pretty time-consuming especially when we're bringing back dozens of people during our busy event seasons. Having to rehire fifty employees one by one gets frustrating fast. They really need to organize the onboarding for rehires to match how smooth it is for new hires. Another thing that would make life easier is bulk actions for employee updates, right now everything has to be done individually. Though I guess this might not be as big of an issue for companies that dont rehire as many people as we do.

“Outstanding service made us choose it

Pros

My experience with this tool has been excellent. When we needed to start hiring directly, I looked at Paylocity and BambooHR but I chose this one because the customer service was outstanding and it's so easy to use. The team that got us set up was fantastic and they had us live in just 10 weeks! They're super responsive and guide you through every step. The system is easy to use and my staff had no trouble learning it.

Cons

I wish this tool included compensation analysis and benchmarking features so we could compare our salaries and benefits against industry standards and what competitors are offering.

“a one-person HR department's dream

Pros

UI is smooth and looks really nice. Since I'm a one-person department, I was so grateful that the setup team broke everything down into small, manageable pieces. There are so many cool features that my old system didn't have. And customer support is amazing and they answer fast, fix things quickly and I always get to talk to a real person!

Cons

Getting used to having it separate from our HRIs took some adjustment but once everyone got the hang of it, the extra visibility into hours and reporting made it totally worth it.

“The all-in-one winner we needed

Pros

I've used a few different HR systems and after a ton of research, this one was the clear winner. I love that everything onboarding, time-off requests, performance stuff is all in one place. It also works perfectly with JazzHR and adobe sign. The setup was so well organized with each call focusing on a different part of the system. Having a real person guide me and customize everything made a huge difference. My team started using it right away and we love it. The support from Jenna and Jesse was outstanding; they never made me feel like I was bothering them and they genuinely seemed to care about helping our business.

Cons

I really wish there was a simpler way to create and send employee surveys. You can technically do it through the Performance section but setting it up is pretty complicated and the reporting options are really basic. The team was great about showing me how to work around this limitation and even suggested some third-party partners that other clients use for surveys, which I appreciated.

“Great system

Pros

I really like how easy it is to use and how all the information we need is readily accessible in one place.

Cons

Occasionally, I find that things are not where I expect them to be in the tabs.

“lost its spark

Pros

The interface is organized and I really like the modern look.

Cons

It has really declined over the past year. I've been using it since 2017 and ever since the acquisition, both customer support and basic functionality have deteriorated so much that we're actively looking for alternatives.

“Not very user friendly

Pros

Namely is far superior to Paychex, which we used before. It includes all the necessary features and fulfills its role pretty well.

Cons

Even though Namely is far better than Paychex, it still leaves much to be desired in terms of employee user experience. The portal is not intuitive to navigate, the performance review functionality is basic and I often find myself needing to contact HR for assistance with navigating the platform.

“payroll's okay, support is a nightmare

Pros

I guess it does payroll okay. But that's pretty much the only good thing I can say about it.

Cons

support has been a nightmare from day one. I log tickets expecting resolution in their promised timefram, but it never happens. Had an urgent issue sit untouched for 48 hours without any response. We've got tax-related tickets that have been open for months now, completely unacceptable. Trying to escalate these problems is nearly impossible, and when I tried reaching out to leadership, I discovered they don't even list a CEO. The platform is shockingly expensive for what you get. Even after posting this review and having someone from support reach out, nothing improved. Still don't have clarity on our outstanding tax balances and they took zero responsibility for their calculation errors or the additional costs their delays caused us. Really frustrating paying them for calculations that weren't even done properly.

“terrible support

Pros

I can easily send documents to my team to get an e-signature. It's super simple.

Cons

The customer service is absolutely terrible. There's literally no way to reach anyone directly, you have to submit a case through Client space and then wait 3-4 days just for it to get assigned to someone. After that, it takes several more days to get a response and when they finally do answer, they close your case even though your question wasn't properly addressed! I've never experienced such poor support.

“an all-in-one solution for employee needs

Pros

Everything I need is right here, my benefits, employment info, salary, documents, time off and even birthdays. My old companies used like three to five different systems for this which was a huge headache. This is so much easier.

Cons

Missing an org chart feature which would be really useful for an HR system that's supposed to handle everything people-related.

“simple and interactive for daily tasks

Pros

I find this really simple for all our tasks. It feels interactive and was easy to set up. Running payroll is smooth and the CRM integration works well for us. It's especially good for admin stuff and the support team is quick to help me in real-time.

Cons

The HR laws and policies for our region aren't available which is a real limitation for us.

“a great social hub for company documents

Pros

I really like that this gives employees a place to chat and interact socially. And having all our HR docs in one spot makes it so much easier to find what I'm looking for.

Cons

When someone leaves the company, all their posts get wiped out right away.

“Namely for Web Developers

Pros

I love the wide range of HR management tools it offers, especially for tracking employee leave or vacation time. It also simplifies the process of gathering data for reports and managing performance reviews.

Cons

The API provided by Namely offers limited customization for developers and has rate limits. If you do not have experience with such software, it can be difficult at first to understand all the functionalities of the interface.

“I feel good with this software

Pros

It is a great tool that is easy to configure and simple to use. The features are excellent and the customer service is very responsive.

Cons

There is nothing particularly that I dislike but I think a few aspects of the configuration system could be improved.

“fantastic onboarding and easy enrollment

Pros

The onboarding process is fantastic. I also love how simple the payroll and benefits are and navigating open enrollment couldn't be easier.

Cons

Wish more data would transfer over to Namely Time. There reporting options are pretty limited too.

“Highly recommended and user friendly system

Pros

I'd definitely recommend this system, it's really user-friendly and works best when you use all the features together like HRIs, Payroll, Benefits and Time tracking for a fully integrated experiance.

Cons

Hard to scale up when the business grows and finding things is frustrating with the weak search functionality.

“Everything you need in one spot!

Pros

I enjoyed using Namely because the interface was intuitive and I could easily find all documents and information.

Cons

Honestly, I did not encounter any issues using Namely. Out of all the HR/employee platforms I have used, Namely is the simplest. Everything I need is accessible and easy to find and the platform is not as complex as some of its competitors.

“Great software!

Pros

I find it easy to use, very intuitive and enjoyable!

Cons

Its another platform to navigate, but overall we really like it!

“simple for single-country payroll only

Pros

It works great for our Us-based company. Payroll, scheduling and documents are all in one simple system.

Cons

Working with multiple countries is basically impossible since you can only set up one payroll system and sync with a single environment. Some features are way too simple while others require clicking through tons of screens. The interface isn't easy at all which makes navigation frustrating.

“Namely is an excellent HRIS for small businesses

Pros

Namely is an excellent human resource management system. As a tech firm, we have received nothing but praise from our developers. The platform has streamlined our HR services more than ever, thanks to its intuitive reporting and various modules that allow us to focus more on strategic tasks rather than just administrative ones.

Cons

The lengthy process of finalizing API feeds has delayed the handling of layoffs and new hires with their perks across our numerous partners. Resolving this issue will also streamline our situation.

“Namely is an intuitive and simple payroll software

Pros

I really like how quickly and easily I can check my benefits and salary. I can also submit leave of absence requests with ease. The onboarding process at Namely is streamlined and helps maintain legal compliance. The payroll system I use comes with a very responsive customer service team.

Cons

Sometimes, there are too many obstacles and paperwork to submit before a change can be made. For example, we had to obtain and present an IRS authorization letter to change the company name. Filing taxes under the new name was not enough for some reason.

“smooth onboarding but benefits concerns

Pros

The onboarding process was really smooth and my customer success rep has been fantastic to work with.

Cons

I'm not a fan of the benefits team here. Really think they should reverse that Vensure acquisition, it hasn't worked out well.

“User friendly with great integrations

Pros

User friendly interface so I learned it really fast. My favorite part is how easily it connects with other HR platforms and it makes my workflow so much better.

Cons

I can't think of anything negative to say right now, no real complaints or suggestions come to mind.

“Simple HRIS that gets out of your way and lets you work

Pros

Its surprisingly easy to use and simple to teach both employees and managers how to manage performance. The integration with Okta makes the onboarding and offboarding process really smooth and polished.

Cons

It might not have as many features for time tracking and part-time employment as ADP or Trinet, but its far less frustrating to use.

“Employee side works until something breaks

Pros

Employee side of things works pretty well as long as nothing goes wrong.

Cons

Our company has been incredibly let down by this platform. We made the switch about a year ago and we're already back to searching for alternatives.

“Clean and customizable interface

Pros

big fan of the clean interface that feels familiar right from the start. On the admin side the customizable access controls are fantastic and you can set up different permission levels quickly and easily for various user needs.

Cons

Found the time module integration with the main HRIs system somewhat frustrating. Managing our mix of hourly and salaried staff has been trickier than expected especially when trying to balance time tracking, PTO and holiday configurations for both employee types.

“Great tool to manage your Organization

Pros

Once Namely is set up, it becomes very user-friendly and features a welcoming interface.

Cons

I have not encountered any issues so far. However, some of the submenus could be better organized, especially in the goal settings section.

“Fun social-media like feel

Pros

I find this so easy to use and the main feed has a fun, social media-like feel that I really enjoy using.

Cons

setup takes a while but honestly it's worth it for everything this thing can do.

“great featurespresent but terrible execution and support

Pros

It has all the important features I need from an HR platform for my medium-sized company but using those features is another story....

Cons

support feels non-existent for mid-sized companies like ours. Every ticket gets assigned to someone different so there's no consistency in response times or quality and their staff turnover must be through the roof. The interface keeps getting more cluttered as they add features without any way to customize them. Simple tasks now require multiple confusing steps that dont make sense. Their payroll implementation was a complete mess that we're still trying to fix 18 months later and they wont take any responsibility for it.

“simple and has everything

Pros

appreciate how quick it is to check my paycheck details and benefits information. Submitting time off requests is easy too.

Cons

I appreciate this software and find it incredibly comprehensive in what it offers.

“Not the one that I would choose

Pros

Its a good tool for US-based companies. However, if you have a global presence, you might want to consider a more internationally friendly option with broader capabilities.

Cons

The personalization and usability are lacking. It is not intuitive and feels very basic.

“I Recommend Namely

Pros

Navigating Namely is easy and I can access it from anywhere. In my experience, it has minimal website issues. It serves as a daily hub while employed with a company and remains accessible even after switching jobs. It was mainly helpful for filing my 2022 taxes, even though my new employer does not use Namely.

Cons

The only issue I faced was not being able to edit PTO time after the scheduled period had passed. For instance, if I requested 8 hours of PTO but only took 6, I could not make the adjustment the next day. My manager had to delete the entire request and I had to submit a new one.

“Love the huge report selection

Pros

I love the huge selection of payroll reports and there are seriously dozens to choose from.

Cons

Payroll reports section has way too many options and it's really hard to find what your looking for. I haven't been able to figure out if theres a way to bookmark or favorite the reports I use most often.

“smooth onboarding but clunky updates

Pros

Onboarding new employees is a really smooth process here. It makes staying compliant with all the rules much easier and the support team is quick to help me and actually fixes my problems.

Cons

The process can be really frustrating when you need to make updates, way too many hoops to jump through. We had to get an actual letter from the IRs just to change our company name even though we provided a tax return showing the new name. That seemed excessive and unnecesary.

“Very user friendly from all sides

Pros

I find this platform very user friendly whether you're managing it from the admin side or just using it as a regular employee!

Cons

I wish they included a physical user manual that I could reference.