Total 266 reviews

4.1

All reviews are from verified customers

Rating Distribution

5

Stars

42%

4

Stars

33%

3

Stars

17%

2

Stars

4%

1

Stars

3%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A

Anonymous

Enterprise, 11-50 employees

4.0
April 2021

all-in-one but hard to navigate

Pros

Everything's bundled together in one simple platform, managing our reviews, holiday schedules and team information has never been easier.

Cons

Checking between different modules can be confusing and requires too much jumping around.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A

Anonymous

small-Business, 11-50 employees

5.0
March 2021

simple design, no payroll sync

Pros

The design is so simple that everything is right where you'd expect it. I never have to search for things.

Cons

One thing that really bothers me is how it doesn't integrate with our payroll system at all.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

7

A

Anonymous

Enterprise, 11-50 employees

5.0
February 2021

It changed our HR for good

Pros

I find this platform very easy to use. It's completely transformed our HR operations. The automated features for bringing new hires aboard, tracking employee performance and managing compliance requirements have been game-changers, plus the analytics give us valuable insights.

Cons

The payroll reporting isn't great especially when trying to create custom general ledger reports and there's definately room for improvement there.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

7

A

Anonymous

small-Business, 500+ employees

5.0
February 2021

Easy data management but hard to find review features

Pros

I can quickly locate data I'm looking for in Direct Reports and managing hours is simple.

Cons

During annual reviews I get frustrated because I can't locate features that HR says are available even though I dont need all the functionality anyway.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

RR

Rachel R.

small-Business, 101-500 employees

5.0
February 2021

It changed our HR for the better

Pros

It has totally transformed our HR operations. Everything flows smoothly and connects well with other applications we use. It gives us a professional edge while keeping us compliant and fostering better team connections. The support team has been incredible from day one and they're always upbeat, helpful and really know their stuff. I've picked up so much knowledge from working with them.

Cons

The main thing I'd want to see improved is more integration options than what's currently available. I'd love to have things like chatbots or AI features built in to create more of a concierge experience for our HR services. Having those capabilities would be fantastic and would free up more of my time for direct employee support instead of handling routine tasks.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

MR

Michelle R.

small-Business, 101-500 employees

5.0
February 2021

a perfect all-in-one system

Pros

I love that this is truly a one-stop system for everything HR related. The resource section makes it super easy to access all our policies, handbooks and benefit information in one place. Need professional development? Just click on My Courses and your all set. The daily feed keeps me updated on what's happening plus employee anniversaries and birthdays. This system is absolutely amazng!

Cons

Nothing really bothers me about this system.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Mid-Market, 500+ employees

4.0
February 2021

User friendly, slow benefits

Pros

The design is very user-friendly. I never get lost because the menus are logical and everything is right where I expect it to be.

Cons

The biggest frustration is not knowing how long employees will wait to recieve their benefits info like group numbers and member IDs.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

BC

Bhaskar C.

small-Business, 101-500 employees

5.0
February 2021

Handles all my HR needs

Pros

This tool handles payroll management, employee-centered activities and staff oversight really well. I've found it covers all the essential HR functions I need in one place.

Cons

Not much to complain about though adding a more interactive console would be nice.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

AS

analia s.

small-Business, 500+ employees

3.0
February 2021

Clear but needs more features

Pros

The information comes through really clearly and we managed to represent our organization almost perfectly with this tool.

Cons

Wish I could log hours for one person across multiple branches that flexibility would be really helpful for our setup.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

7

Functionality

6

A

Anonymous

Enterprise, 11-50 employees

4.0
January 2021

quick setup, hard corrections

Pros

setting up new hires is so easy with the Jazz HR connection and makes the whole process much smoother than our old system.

Cons

setting up open enrollment could be more simple when you need to correct mistakes.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

CR

Casey R.

small-Business, 11-50 employees

5.0
January 2021

amazing features, complex website

Pros

The time off and performance review features are what we rely on most heavily.

Cons

The website interface feels overly complex and can be overwhelming to use at times.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

8

BC

Blaire C.

small-Business, 101-500 employees

5.0
January 2021

Quick and flexible to use

Pros

I love how easy this is to use while still letting me customize everything to fit my needs. You dont usually find both qualities in one platform.

Cons

Customer support can be a bit unresponsive at times.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

7

Functionality

9

A

Anonymous

Mid-Market, 101-500 employees

4.0
January 2021

Remote team tracking made simple

Pros

I can easily keep track of what my remote teammates are working on throughout the day.

Cons

Managing calendars is very awkward and the review system could be more aligned.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

7

A

Anonymous

Mid-Market, 500+ employees

5.0
December 2020

all your employee data in one place

Pros

I like how everything about each employee is right there, birthdays, data creation and setting up preferences all in one place.

Cons

Getting the hang of data creation was a bit confusing at first.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

MJ

Morgan J.

small-Business, 11-50 employees

4.0
October 2020

flexible but has some problems

Pros

I really appreciate having the flexibility to handle virtually any task I need as an administrator. Our old HRIs/Payroll system barely offered any customization which was frustrating. This platform is generally quite easy to use.

Cons

The workflow builder feels awkward compared to other HRIs systems I've used. Rehiring someone is a nightmare.. you basically lose all their historical data in the process. It's frustrating that hourly employees' PTO doesn't sync with the company calendar like it does for exempt staff. Also reports are stuck with whoever creates them since there's no way to share or publish them for other users to access.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

6

CR

Casey R.

Enterprise, 11-50 employees

5.0
October 2020

great features, needs more options

Pros

appreciate the PTO tracking feature and how it handles performance management tasks.

Cons

There are certain features that can't be customized to my liking.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

A

Anonymous

Mid-Market, 11-50 employees

3.0
October 2020

payroll errors triggered IRs audit

Pros

The interface is user friendly and efficient to use.

Cons

Unfortunately, this platform is unreliable when it comes to payroll processing and W-2 filings. My company switched from it mid-tax year but it still reported my income, causing double reporting. I'm now facing an IRs audit because of their error, and it's been uncorrected for over a year. The IRs thinks I haven't paid taxes and that I earned twice my actual income. Accuracy is absolutely critical for payroll and if they can't handle this correctly, they should remove the feature entirely and let professional organizations manage such important HR functions.

Rating Distribution

Ease of use

5

Value for money

6

Customer Support

2

Functionality

5

A

Anonymous

Enterprise, 500+ employees

3.0
October 2020

great app, terrible for admins

Pros

I am consistently impressed by how interactive and easy-to-use the mobile app is. Key features are accessible within just a tap or two and the design is so user-friendly.

Cons

after using it for two years I found the onboarding process incredibly tedious. Since the HRIs doesn't integrate with payroll, you end up doing tons of manual work and duplicating steps just to get someone fully set up. The interface feels dated and even basic tasks like pulling reports are way more complicated than they should be. Support was often slow to respond and the medical plan options they showed us were pretty terrible with poor pricing.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

5

Functionality

5

PP

Prashant P.

small-Business, 11-50 employees

5.0
September 2020

Centralized HR platform but too many payroll emails !

Pros

How this platform brings together payroll, benefits and talent management all in one place. Being cloud-based makes everything so much more accessible and convenient for daily work. The Home section is where I spend most of my time and it's well organized with People and Teams right at the top. What I find particularly useful is the feed on the home screen that keeps me updated with HR announcements plus it's nice seeing team member birthdays and work anniversaries highlighted there.

Cons

The payroll management can be overwhelming especially with those automatic emails from the system. They send you a link that needs to be verified quickly and if your a bit late responding, you have to contact the system admin to get a new link sent out.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

SE

savanah E.

Enterprise, 11-50 employees

3.0
August 2020

good for culture, bad for managers

Pros

Features we use daily have a clean, modren design that makes navigation easy. When properly utilized, the newsfeed becomes an excellent tool for boosting company culture.

Cons

The management side can be tricky to use. Our managers constantly complain about how clunky the review system is and it really needs more flexibility and better functionality. Plus if you have international employees like we do, you're out of luck since the payroll feature only works for Us-based staff.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

6

Functionality

5