Namely HR Reviews

“Organized records but benefits issues

Pros

I appreciate how it keeps all our employee records well-organized and simple to locate when needed.

Cons

setting up the benefits feed connection with health providers took way too long and ended up not working at all for us.

“Helpful support for payroll confusion

Pros

Customer support is really helpful and responsive when I need assistance.

Cons

The payroll tax part gets me confused sometimes when I receive papers, I'm never quite sure whether I need to forward them or handle them myself.

“simple to learn with great support

Pros

simple to learn with helpful support team. The layout makes sense and finding what you need is very easy. When I've had questions customer service has been really responsive and knowledgeable.

Cons

The performance review feature feels overly simplified and could use more depth or customization options.

“smooth UI but rigid time-off and reporting features

Pros

UI is incredibly simple and smooth , my team can get around without any confusion and everything's just a few clicks away.

Cons

The flexibility could be better especially when it comes to handling time off requests and generating reports and these areas feel pretty rigid compared to what I'd expect.

“Centralized hub for clear career paths

Pros

Having everything centralized is fantastic. What I really appreciate is how it displays each team member's career progression and promotions, creating a complete timeline of their journey with the company. The time-off request process is incredibly simple and the whole system feels very easy to use.

Cons

The paycheck and statement area is my biggest problem and it feels clunky and fragmented since everything's scattered across different tabs. I'd really appreciate if this section matched the clean UI design used throughout the rest of the platform.

“Handles all my HR needs in one place

Pros

I love how this platform lets me handle everything in one place whether I'm tracking my hours, managing time off requests or dealing with performance reviews, it covers all my HR needs without having to jump between different systems.

Cons

mobile app seems more designed for HR folks who need to approve things rather than being useful for all employees.

“Good product for growing company

Pros

I loved the social feature on the home page. It was fantastic to see our team celebrate birthdays and anniversaries every time they logged in.

Cons

When I used it, Namely was new to the industry and went through some growing pains, including reorganizations and design layout issues. Despite that, I was still happy to use it daily!

“simple setup and customization

Pros

setting this up was easy and managing it afterward is just as simple. I appreciate how it lets me customize different types of performance evaluations to fit our needs.

Cons

support staff sometimes lack the expertise I need for my questions.

“simple for paystubs and benefits

Pros

Managing paystubs and benefits is easyy with this tool. The dashboard gives you a clear overview of everything and navigation is very smooth throughout the system.

Cons

Not much to complain about really though I suppose there could always be room for minor improvements here and there.

“awful system

Pros

Honestly after using this for a year.. good support is the ONLY thing that's made it bearable.

Cons

The technology is absolutely terrible. I dont even know where to begin. Implementation was a complete disaster working with what felt like six different people. I nearly canceled our contract then and looking back, I should have. We eventually got things on track by having one dedicated contact person. But once your actually using it, things don't improve. Generating reports is incredibly difficult. Everything feels disconnected like six separate systems forced together. I guess this explains why there service team is so large and they need extra people to make up for how poor the technology is. Also they're definitely not small business friendly and they wont work with you if you have any reduction in headcount during the year. We're in the mortgage industry and it's been a tough twelve months. I asked for some relief on our monthly bill but was completely ignored. To make matters worse, we just had state tax amendments filed for an employee covering several quarters, and now they're trying to charge us $2,500 for it despite paying extra for Managed Payroll! I could probably write another few paragraphs about my terrible experience but I'll spare you the reading time. Just choose a different provider and we're switching to Rippling which has been amazing.

“easy interface with sync frustrations

Pros

The interface is so easy for both our staff and managers to use. The benefits wizard makes everything simple to figure out. I love that when we change someone's pay, it automatically syncs with payroll so we don't have to worry about mistakes. Their customer support is also fantastic and always gets back to us quickly. Setting up employees in different states is a cinch.

Cons

It doesn't let you insert earnings codes directly, you have to do everything through their specific process. Plus every single message has to be typed out on there platform instead of just being able to call someone quickly to sort things out. The Time TCP feature is pretty weird and doesn't sync properly both ways with our HRIs system.

“all my HR needs in one spot

Pros

I can easily locate all my HR documents in one spot. It also lets me submit time-off requests, stay synced with the team calendar and check my payroll and tax info.

Cons

Haven't run into any problems with this platform yet, it's been good and I really value the variety of HR management features available.

“User friendly HR platform

Pros

What I like the most about Namely is its user-friendliness and the valuable reports it generates. We have easy access to a resource section where we can post any policy, brochure or company-related information.

Cons

The platform could be more intuitive, especially when navigating between different modules. Additionally, I think some features would benefit from more customization options.

“Best HR solution tool!

Pros

I really enjoy the interface as it is easy to use and very user-friendly. Namely is a complete solution for all HR needs, and the performance review and onboarding processes are very smooth.

Cons

There is room for improvement in the reporting feature and performance reviews. Even the tax feature could be made more user-friendly.

“simple usage with great community support

Pros

It is incredibly user-friendly and going through it feels simple. The Help Community feature really stands out as excellent.

Cons

setting up tax profiles for both the company and staff can be very time-consuming and tedious to handle on your own.

“Namely is the way to go

Pros

The product is easy to navigate and use, and the customer service is exceptional.

Cons

I would like to see more complex filtering options for reporting. Often, I have to download the data into Excel to perform additional filtering on the same column.

“Impressive functionality with a learning curve

Pros

The functionality here is impressive with tons of customization options. I really appreciate the reporting and analytics, they're excellent for tracking HR metrics. Integration with our ATs system works perfectly so our entire candidate cycle gets captured and transferred smoothly when we hire someone.

Cons

Their setup process takes quite a while at first, particularly when you're configuring user permissions for different teams in your organization. There's definitely a learning curve involved though it becomes more manageable once you get familiar with the configuration options and how everything works together.

“amazing interface but benefits support worsening

Pros

I appreciate how amazing the interface is and how smoothly team members can communicate with each other!

Cons

Ever since getting assigned a new account team, the benefits admin support has really gone downhill.

“best newsfeed, payroll and support fail

Pros

Newsfeed section was fantastic and really helped keep our team connected during remote work. I also appreciated being able to impersonate employees to troubleshoot issues that feature was incredibly useful when problems came up.

Cons

The payroll area needs work especially around tax registration stuff. Getting responses from support takes way too long and there's too many hoops to jump through to get help.

“Centralized data but dated reporting

Pros

Having all our employee data centralized in one reliable place has been really valuable for our operations.

Cons

The reporting section feels dated and some features aren't very easy to use.