Namely HR Reviews

“Easy integration and usage.

Pros

I liked that Namely provided a one-stop solution for all HR and payroll needs. The functions was not at all complex and the entire platform was intuitive.

Cons

The cost is a factor. As with anything, good service comes at a premium but at least we are getting what we pay for.

“Highly recommend it.

Pros

It is quite simple to use this software, and personally, I just find the name of the software ‘Namely’ very cute. For a truly integrated experience, I strongly advise using HRIS, Payroll, and Benefits features. It has undoubtedly made it possible for our tiny People Ops team to support the rapid expansion of our business. For our personnel, the user interface is excellent. Namely is continuously making updates, which indicates that they are trying to tailor their features according to the demands of their clients. This software has been making a name alongside some pretty big names.

Cons

Namely emphasizes "self-service," which can be fantastic if you have technical knowledge but if you are someone who is new to the software, then this can be an issue for you. Payroll has significant problems as well, since it frequently presents tax & regulatory issues. When we have complex payroll questions, it can be challenging to reach the right person. You can reach their customer support for most of the issues but some issues remain unresolved. These are only a few drawbacks, other than this, it has been a great journey with this software.

“fantastic support but problematic setup

Pros

The customer support here is absolutely fantastic. They respond quickly and genuinely care about resolving whatever problems you're having.

Cons

setting it up was a real pain and took way more work from our team than expected. There aren't enough integrations available which makes connecting it to our other systems frustrating.

“Comprehensive but challenging integration

Pros

Love how comprehensive the analytics page is, gives me all the insights I need. Setting up workflows and handling self-service requests couldn't be simpler. The home page does a fantastic job keeping employees engaged and connected. It's excellent at maintaining historical records which has been invaluable for our operations.

Cons

Task lists could really use some work and better automation. Getting it to play nice with our other systems has been a challenge. I'd love to see more esign features added down the line. Also if youre not in the Us, good luck getting decent customer support.

“smooth reporting with visual needs

Pros

I like the reporting features, they're well-designed and the interface feels smooth to use. All the updated layouts make everything much more accessible.

Cons

organizational chart needs some visual improvements.

“Everything an employee needs

Pros

Everything I needed as an employee was right there ,HR stuff, payroll info, PTO tracking all worked smoothly. Other platforms I've used feel more basic in comparison.

Cons

UI feels overwhelming when you're just an employee who needs to access a few basic things. Would be great if they designed different views based on your role like a simplified employee dashboard versus a full manager interface.

“Great layout but manual payroll work

Pros

The main HRIs page layout works really well for me and I appreciate how it connects all our employees across 10 different locations. Navigation feels ieasy for both staff and admins, plus I can usually find what I need in multiple places which is convenient.

Cons

The time and payroll features dont integrate well with our HRIs system which means I'm constantly doing manual workarounds. Every payroll week, I have to run a separate report just to enter employee mileage data by hand and it's pretty tedious. Since we operate multiple locations with different job codes, I really wish the general ledger functionality was more robust for QuickBooks uploads. More integrated functions would make my life much easier.

“smooth integration for employee data

Pros

It integrates smoothly with IaM tools and serves as a reliable single source of truth for employee data.

Cons

The customization options for employee attributes and workflows feel limited since most utilities come out-of-the-box even though it serves as our main data source.

“comprehensive and affordable all-in-one

Pros

What I appreciate most is how comprehensive this HRIs platform is. You get reporting, integrated payroll, onboarding, performance reviews and compliance all in one place. Finding an affordable HR system that's truly integrated like this isn't easy. The ticketing system is really responsive too, whenever issues come up, I get quick help.

Cons

performance review system feels very bulky and could definitely be more flexible when you're trying to build it from a client's side. I'd also love better reporting on performance management like seeing who hasn't finished certain phases of the review process. The integration with other systems needs some work too.

“platform that listens and improves

Pros

I am really impressed by how they keep making improvements and actually listen to feedback. When we share our thoughts, they give us realistic timelines for what's coming next which I appreciate.

Cons

The reporting capabilities are very limited right now. We're going through a sOC-2 audit and needed to pull some specific reports but they just aren't available yet. I know it's on their development roadmap so hopefully we'll see improvements soon but it's definitely a gap for us at the moment.

“Personal support, less friendly interface

Pros

I like how personal and hands-on their support team is during setup and throughout using the platform.

Cons

Interface isn't as user-friendly as what we had before and it takes more effort to figure things out.

“simple and central company hub

Pros

The interface design is spot-on and makes everything simple. Finding employee details and moving around the system is incredibly easy. We rely on this for both HR management and payroll processing and it's basically become our central hub for everything.

Cons

Finding answers through the help search can be very awkward and often takes some trial and error to locate what your looking for though the support team is really helpful when you reach out to them.

“User friendly app, inconsistent support

Pros

The app is pretty user friendly and I find the reports really easy to customize and work with.

Cons

Lack of instant chat support is frustrating when you need help right away instead you're stuck submitting tickets and waiting. Response times vary wildly depending on which department handles your issue, sometimes it's resolved in minutes or hours but other times you're waiting days because they struggle to understand what's actually wrong.

“Dedicated and responsive team

Pros

I really appreciate having a dedicated team that I can work with directly.

Cons

sometimes you run into problems that just can't be fixed the way you'd want them to be handled.

“quick support with regular updates

Pros

support team gets back to me quickly and I appreciate how they regularly roll out updates and improvements.

Cons

The customization options feel pretty limited in certain areas.

“Interactive but slow tax support

Pros

Interface is really interactive and I can find what I need without any issue.

Cons

Response time for tax-related questions can be frustratingly slow and I wish there were more frequent updates on progress. Even though they mention pandemic-related delays, I'd appreciate at least weekly check-ins letting me know they're still working on my issue even if there's no resolution yet.

“tax tasks are painful

Pros

Interface is user friendly for HR management. Customer support has really improved because when we first started it was pretty awful but now they're genuinely helpful. Way more user-friendly compared to ADP.

Cons

Running bonus payrolls and handling tax season stuff has been a real headache for us.

“fantastic team with great support

Pros

The implementation team was fantastic right from the start. Support has been excellent throughout! They're always rolling out new improvements and updates.

Cons

There have been a few bumps where we weren't notified about updates though they've really improved on this front.

“sleek interface for standard tasks

Pros

I really love how sleek and modren the interface is. It just makes sense and I was able to start using it right away without any training.

Cons

it struggles when you need to do anything that's not standard or typical.

“a friendly and comprehensive interface

Pros

The interface feels really friendly and never overwhelming to use. Managing HR tasks is easy despite how comprehensive the system is, and our team can quickly locate whatever they're looking for. I appreciate how the newsfeed lets us share company updates while keeping engagement completely optional plus the mobile app comes in handy. The company directory works great for staying connected with colleagues. Payroll runs smoothly with tons of reporting options to verify everything twice. Customer support has been quick to respond and genuinely helpful and sometimes even enjoyable to work with.

Cons

timekeeping features feel a bit too complex for what we actually need and there's way more functionality than necessary. While the permissions system is really comprehensive, it also means you have to be pretty careful about setting everything up just right or things can get messy.