Total 528 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

57%

4

Stars

38%

3

Stars

5%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

TO
Tatiana Ochoa

Public Safety, 101-500 employees

Less than 6 months

4.0

“smooth approval workflow”

Pros

We're currently in the implementation phase and at this point I'm mainly expecting it to help align the approval process.

Cons

It's still too early to point out any downsides since we've only just begun the implementation.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

8

HC
Heather Ching-Manzano

Government Administration, 500+ employees

Less than a year

4.0

“all-in-one recruiting solution”

Pros

It's really convenient being able to handle the full recruitment process within a single system.

Cons

Getting through the whole recruitment process takes too many screens and clicks.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

LM
Lilian Morales

Education Management, 500+ employees

Less than a year

4.0

“useful product improvements”

Pros

There's a lot packed into it, with a nice range of features and ongoing improvements that make it more useful.

Cons

I just wish it came with more training, along with extra tips and tricks to help get even more out of it.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

7

KL
Kara Lungren

Government Administration, 500+ employees

Less than a year

5.0

“plenty of product options”

Pros

There are lots of different product options to choose from which is a big plus.

Cons

Recruiting process can feel a bit tedious but aside from that, everything is good.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

RM
Robert Mann

Government Administration, 500+ employees

More than a year

4.0

“simple and user-friendly”

Pros

It feels very natural to use and the overall experience is convenient and simple to use.

Cons

The range of integrations still has room for improvement and needs to continue expanding.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

7

JC
Jessika Cira

Government Relations, 500+ employees

Less than 6 months

5.0

“comfortable navigation”

Pros

Getting around the platform feels very easy and it's simple to use. I'm still new to it but I already feel comfortable working in it.

Cons

I haven't come across anything negative to mention yet.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

JB
Jamie Barnard

Government Administration, 500+ employees

Less than 6 months

5.0

“feasible features that work”

Pros

Right away, the simple layout stood out to me and it's been very simple to use. I also really enjoy the features it comes with.

Cons

One area that still needs major improvement is the data which could be drastically better overall.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

LM
Lisa Motz

Government Administration, 500+ employees

More than a year

5.0

“view all candidates together”

Pros

Being able to view all the candidates in one place at the same time is really helpful.

Cons

A few parts of the process still feel a bit dull.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

RJ
Robin Jackson

Government Administration, 101-500 employees

Less than 6 months

5.0

“powerful features”

Pros

The system stands out for the depth of knowledge behind it and the strong functionality it offers.

Cons

Nothing to point out at this stage. I've only been using it for about five months.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

HK
Heather Kelley

Government Relations, 101-500 employees

More than a year

5.0

“user-friendly and improving”

Pros

Using it feels very easy and there's always something new to explore and learn along the way.

Cons

I'm still getting familiar with the system and figuring out which additional features we could bring into the current setup.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

CM
Casey Moreau

Government Administration, 101-500 employees

Less than a year

5.0

“successful paperless process”

Pros

Our paper-based workflow was successfully converted into a digital process.

Cons

Looking back, I wish we had moved at a slower pace during implementation.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

FP
Felecia Parchman

Government Administration, 500+ employees

Less than a year

4.0

“helpful neo sessions”

Pros

There were multiple sessions covering a range of Neo Brand topics.

Cons

A few presenters spoke and moved through the material too quickly while some parts felt repetitive.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

JN
Jennifer Nordella

Higher Education, 500+ employees

Less than 6 months

5.0

“thoughtful interface”

Pros

Interface feels really well designed and the level of configurability is handled in a very simple way.

Cons

I'm still new to the platform and at this point I haven't come across anything I dislike.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

JS
Jessica Schauberger

Government Administration, 101-500 employees

More than a year

4.0

“clean design”

Pros

Layout looks really polished and moving through the different modules feels very simple. The implementation team I've worked with has been awesome as well.

Cons

One area that left us a bit disappointed was the boxed videos and classes in LEARN. I was given an updated list of classes last week so I'm planning to look through it again and see whether we can add more. We've used LEARN with scrum files and that part works well. We also rely on it to keep track of our certifications.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

7

Functionality

7

CB
Coretta Bell

Government Administration, 500+ employees

More than a year

5.0

“better navigation”

Pros

Getting around the information is pretty easy and the reporting and analytics have definitely gotten better.

Cons

Reporting still doesn't include everything I need. For example, referred applications don't appear on the lists. The supplemental questions also have several limitations, they can't be printed from the "print posting," copied and pasted or duplicated within your question set. On top of that, when new supplemental questions are added, they don't get saved into the question bank.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

8

KG
Kimberly Green

Government Administration, 101-500 employees

More than a year

5.0

“faster workflows”

Pros

Setting up this tool was easy and the support team has been very helpful. It has made our department run more efficiently and cut down a lot of the paperwork.

Cons

We've run into issues with the system after rollouts or updates. Losing OHC has also been challenging and some features still aren't available on the recruitment dashboard.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

JL
Joanne Li

Government Administration, 500+ employees

More than a year

4.0

“helpful candidate tracking”

Pros

Keeping up with candidate applications is very manageable and this tool makes it convenient to contact candidates directly. It also supports moving candidates through the full applicant lifecycle effectively.

Cons

There is still plenty of room for improvement to make the process more user-friendly, such as removing the attachment size limit in the exam plan and letting us rearrange attachments instead of having to delete them. There is also no audit trail for attachments, along with other areas where audit trails would be valuable. Those are only a few examples and the UI could use some work too.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

7

Functionality

7

MW
Michelle Wright

Government Administration, 101-500 employees

More than a year

5.0

“simple setup with potential”

Pros

It was very simple and the setup process was easy. I'm really looking forward to having all the modules work together and communicate easily.

Cons

Not a major con to mention here but there are still some limitations on the IN side, like not flagging repeat candidates for the same role to show they were interviewed previously.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

BW
Brianna Whitmore

Government Administration, 101-500 employees

More than a year

5.0

“user-friendly recruiting solution”

Pros

Recruiting has become so much more efficient thanks to how user-friendly the system is and how many capabilities it offers. I genuinely love using it.

Cons

There really isn't anything I dislike about it. If our department had the budget, I'd be pushing for us to get everything it offers.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

FM
Farrah Medrano

Hospital & Health Care, 500+ employees

Less than a year

4.0

“simplified civil service rules”

Pros

Navigating our civil service rules through this system has been really easy and that's been the biggest advantage for me.

Cons

At times though, the platform feels dull and a bit outdated and it's frustrating that it keeps signing me out almost right after I log in.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

8