Melissa
Public Sector, 500+ employees
More than a year
“Great conference”
Pros
The information was excellent and the conference was great. I will be attending again.
Cons
I enjoyed everything and do not see any need for improvements.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Matt
Public Sector, 500+ employees
Less than a year
“Decent so far”
Pros
It is easy to use and track courses and it integrates well with other products.
Cons
I have encountered bugs and issues with completion and customer service is not up to the mark.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
3
Functionality
7
Emily
Public Sector, 500+ employees
Less than a year
“Neogov”
Pros
It is very user-friendly with outstanding customer service.
Cons
We still need more integration support for other systems.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
7
Functionality
10
Mary Grace
Public Sector, 500+ employees
More than a year
“Ignite”
Pros
The insight and ability to integrate with other products are fantastic.
Cons
It is frustrating not having access to additional products and struggling to onboard my current employees.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
10
Functionality
10
Hilary
Public Sector, 101-500 employees
More than a year
“Neogov”
Pros
Everything integrates seamlessly with the other platforms.
Cons
Sometimes, I have to navigate through multiple portals just to complete a single task.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Malabika
Human Resources, 500+ employees
Less than 6 months
“Excellent System”
Pros
The software is easy to use and handles all the functions we require.
Cons
Initial data loads were difficult but with the support teams help, it became easier.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
10
Functionality
7
Reba
Higher Education, 500+ employees
Less than a year
“Goood”
Pros
I find it easy to send approvals and manage paperwork.
Cons
The complexity of the apps and the process of setting up interviews can be cumbersome.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
8
Functionality
6
Karla
Utility, 101-500 employees
More than a year
“Neo gov review”
Pros
I particularly like the onboarding features of the products, and I also like the learning tools.
Cons
The HRIS system requires too many approvals and the letters tied to positions are problematic.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hector
Trucking Accounting, 101-500 employees
Less than a year
“Payroll process”
Pros
Calculating payroll is not a problem anymore from importing time data to final calculations.
Cons
Every update seems to cause issues with the time and attendance and payroll processes.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
6
Functionality
6
Bryson
Higher Education, 500+ employees
More than a year
“Hr analyst”
Pros
I am impressed with how user-friendly it is for our office.
Cons
I sometimes find it takes a while to locate specific training sessions.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kim
Human Resources, 500+ employees
More than a year
“Neogov review”
Pros
The functionality is simple and effective.
Cons
The system needs to be more user-friendly and interactive.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Rosie
Human Resources, 500+ employees
More than a year
“Overall Great Product”
Pros
The system is easy to navigate which allows candidates to create accounts and applications without any hassle.
Cons
Customer support is lacking. I often receive inconsistent responses and sometimes cannot get the reports I need.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
7
Functionality
9
Joy
Public Sector, 500+ employees
Less than a year
“Insight User”
Pros
It is a good ATS. Having used JobAps and NeoGov, I find NeoGov has a larger market share, which has both advantages and drawbacks.
Cons
As just one customer among many, I feel the level of personalized service and response time is insufficient.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
7
Functionality
7
Sophie
Public Sector, 500+ employees
More than a year
“Useful products with lots of different customizations.”
Pros
It offers detailed applicant information and reusable applications.
Cons
It is not very intuitive but it becomes easy to follow after the training.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Tobie
Public Sector, 500+ employees
More than a year
“Neogov”
Pros
The system excellently handles applicant tracking and job postings.
Cons
There are few features tha are difficult to use, and I often do not get advance notice about rollouts.
Rating Distribution
Ease of use
5
Value for money
6
Customer Support
5
Functionality
8
Marissa
Public Sector, 500+ employees
More than a year
“NeoGov review”
Pros
I like the PII redaction feature. It is a thoughtful approach to minimizing unconscious bias.
Cons
I find out that getting customer support is difficult because if I ask questions, the person I speak to often seems confused.
Rating Distribution
Ease of use
8
Value for money
5
Customer Support
7
Functionality
7
Michelle
Trucking Accounting, 500+ employees
More than a year
“Good review”
Pros
I like being able to track applicants and see their applications. It also helps me support hiring managers effectively.
Cons
I dislike not having access to a higher level of knowledge base.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
7
Functionality
7
Vicki
Public Sector, 500+ employees
More than a year
“Love it”
Pros
I want to use the entire suite of features. I am working on getting it all set up.
Cons
Customer service has been okay but it could be better.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
7
Functionality
10
Stephanie
Legal, 500+ employees
More than a year
“Awesomeness!”
Pros
It is user-friendly and I love how easily others can adapt to it.
Cons
I genuinely do not have any dislikes about this program. I have enjoyed learning about it and continue to learn as I use it daily.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jackie
Public Sector, 500+ employees
More than a year
“Excellent Product”
Pros
The ease of use and customer service experience are both excellent.
Cons
The cost is an issue, and integration can sometimes be slow.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8