Total 528 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

57%

4

Stars

38%

3

Stars

5%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

M

Melissa

Public Sector, 500+ employees

More than a year

5.0
October 2023

Great conference

Pros

The information was excellent and the conference was great. I will be attending again.

Cons

I enjoyed everything and do not see any need for improvements.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Matt

Public Sector, 500+ employees

Less than a year

4.0
October 2023

Decent so far

Pros

It is easy to use and track courses and it integrates well with other products.

Cons

I have encountered bugs and issues with completion and customer service is not up to the mark.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

3

Functionality

7

E

Emily

Public Sector, 500+ employees

Less than a year

5.0
October 2023

Neogov

Pros

It is very user-friendly with outstanding customer service.

Cons

We still need more integration support for other systems.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

7

Functionality

10

MG

Mary Grace

Public Sector, 500+ employees

More than a year

4.0
October 2023

Ignite

Pros

The insight and ability to integrate with other products are fantastic.

Cons

It is frustrating not having access to additional products and struggling to onboard my current employees.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

10

Functionality

10

H

Hilary

Public Sector, 101-500 employees

More than a year

4.0
October 2023

Neogov

Pros

Everything integrates seamlessly with the other platforms.

Cons

Sometimes, I have to navigate through multiple portals just to complete a single task.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

M

Malabika

Human Resources, 500+ employees

Less than 6 months

5.0
October 2023

Excellent System

Pros

The software is easy to use and handles all the functions we require.

Cons

Initial data loads were difficult but with the support teams help, it became easier.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

10

Functionality

7

R

Reba

Higher Education, 500+ employees

Less than a year

3.0
October 2023

Goood

Pros

I find it easy to send approvals and manage paperwork.

Cons

The complexity of the apps and the process of setting up interviews can be cumbersome.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

8

Functionality

6

K

Karla

Utility, 101-500 employees

More than a year

5.0
October 2023

Neo gov review

Pros

I particularly like the onboarding features of the products, and I also like the learning tools.

Cons

The HRIS system requires too many approvals and the letters tied to positions are problematic.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

H

Hector

Trucking Accounting, 101-500 employees

Less than a year

3.0
October 2023

Payroll process

Pros

Calculating payroll is not a problem anymore from importing time data to final calculations.

Cons

Every update seems to cause issues with the time and attendance and payroll processes.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

6

Functionality

6

B

Bryson

Higher Education, 500+ employees

More than a year

5.0
October 2023

Hr analyst

Pros

I am impressed with how user-friendly it is for our office.

Cons

I sometimes find it takes a while to locate specific training sessions.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K

Kim

Human Resources, 500+ employees

More than a year

5.0
October 2023

Neogov review

Pros

The functionality is simple and effective.

Cons

The system needs to be more user-friendly and interactive.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

R

Rosie

Human Resources, 500+ employees

More than a year

5.0
October 2023

Overall Great Product

Pros

The system is easy to navigate which allows candidates to create accounts and applications without any hassle.

Cons

Customer support is lacking. I often receive inconsistent responses and sometimes cannot get the reports I need.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

9

J

Joy

Public Sector, 500+ employees

Less than a year

4.0
October 2023

Insight User

Pros

It is a good ATS. Having used JobAps and NeoGov, I find NeoGov has a larger market share, which has both advantages and drawbacks.

Cons

As just one customer among many, I feel the level of personalized service and response time is insufficient.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

7

Functionality

7

S

Sophie

Public Sector, 500+ employees

More than a year

4.0
October 2023

Useful products with lots of different customizations.

Pros

It offers detailed applicant information and reusable applications.

Cons

It is not very intuitive but it becomes easy to follow after the training.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

T

Tobie

Public Sector, 500+ employees

More than a year

3.0
October 2023

Neogov

Pros

The system excellently handles applicant tracking and job postings.

Cons

There are few features tha are difficult to use, and I often do not get advance notice about rollouts.

Rating Distribution

Ease of use

5

Value for money

6

Customer Support

5

Functionality

8

M

Marissa

Public Sector, 500+ employees

More than a year

4.0
October 2023

NeoGov review

Pros

I like the PII redaction feature. It is a thoughtful approach to minimizing unconscious bias.

Cons

I find out that getting customer support is difficult because if I ask questions, the person I speak to often seems confused.

Rating Distribution

Ease of use

8

Value for money

5

Customer Support

7

Functionality

7

M

Michelle

Trucking Accounting, 500+ employees

More than a year

4.0
October 2023

Good review

Pros

I like being able to track applicants and see their applications. It also helps me support hiring managers effectively.

Cons

I dislike not having access to a higher level of knowledge base.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

7

Functionality

7

V

Vicki

Public Sector, 500+ employees

More than a year

5.0
October 2023

Love it

Pros

I want to use the entire suite of features. I am working on getting it all set up.

Cons

Customer service has been okay but it could be better.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

7

Functionality

10

S

Stephanie

Legal, 500+ employees

More than a year

5.0
October 2023

Awesomeness!

Pros

It is user-friendly and I love how easily others can adapt to it.

Cons

I genuinely do not have any dislikes about this program. I have enjoyed learning about it and continue to learn as I use it daily.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Jackie

Public Sector, 500+ employees

More than a year

4.0
October 2023

Excellent Product

Pros

The ease of use and customer service experience are both excellent.

Cons

The cost is an issue, and integration can sometimes be slow.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8