NEOGOV Reviews

“Helps businesses go digital”

Pros

Keeps all our applicant info centralized which really cuts down on paperwork and makes everything way more accessible and organized.

Cons

No complaints. The program looks promising and should meet our organizational requirements effectively.

“increasing prices”

Pros

The reporting features are useful for making decisions based on solid data.

Cons

The costs keep going up and it feels like every feature you actually need comes at an extra charge.

“Complete HR solution”

Pros

Love how comprehensive the system is. Has everything from tracking applicants to handling onboarding.

Cons

We keep running into problems with applicants having technical difficulties and when they call for support, the wait times are really long which creates frustration for everyone involved.

“easy to use system”

Pros

Found it very easy to use and whenever I get stuck, there's always someone ready to walk me through things. It makes the whole recruitment and hiring process so much smoother.

Cons

Right now I can't think of anything major. When we do run into issues, they typically get addressed through updates pretty quickly.

“Well-organized interface”

Pros

The interface is well structured and the way it organizes information feels really user-friendly.

Cons

Can't really think of any major downsides at the moment

“friendly support team”

Pros

What I really appreciate is how user-friendly this platform is especially the outstanding user support. The support team knows their stuff, they're friendly and their hours work perfectly for our schedule. Having separate applicant support is brilliant. We don't have to spend time troubleshooting issues ourselves since we can direct people to the same knowledgeable and helpful team.

Cons

The integration process with other systems can be pretty time-consuming and expensive which caught me off guard when we first started implementing it.

“extremely useful delivery and read receipts”

Pros

The delivery and read receipts for any notices we send out are very useful. When candidates claim they never got our messages, I can clearly show them exactly when it was delivered and read. With today's hiring challenges where applicants often dodge responsibility for missed interviews or appointments, this feature is a game-changer. Being able to provide a screenshot with proof instantly shifts the conversation dynamic. I also appreciate how easy it is to access candidate profiles when people contact me about removals from consideration. I can quickly pull up all the details about why someone was removed, how long the removal lasts, everything I need right at my fingertips.

Cons

Customization options are pretty limited especially when it comes to user preferences. Every time I scroll away from candidate lists, I have to reset my column orders since there's no way to save user-specific default views. It's frustrating that each user can't customize which columns they want to see by default. Another issue is that you can't combine text and email notifications. It would be really helpful to send a simple text alert whenever an email goes out, just letting applicants know to check their profile for new correspondence. The biggest problem for me is that you can't modify position numbers on a requisition once it's created. I get that this is probably for compliance reasons but when you're hiring for 10+ positions and have month-long processing times, the positions you originally posted for aren't necessarily the ones you'll end up filling. The system seems designed for immediate vacancy-based hiring but our reality requires maintaining a candidate pool which makes it impossible to accurately track position numbers.

“adapts quickly and great public-sector value”

Pros

It stays current and adapts quickly based on user feedback. When we've worked with setup teams on new modules, they actually incorporate our suggestions within weeks of hearing from us. Customer service really delivers. They're responsive and handle issues efficiently whenever we reach out. It's built specifically for public sector needs, which matters since we're local government. The pricing makes sense for organizations like ours unlike most HRIS systems that target big private companies with deeper pockets. The training through Neogov University is excellent and something we really value.

Cons

Updates sometimes roll out without much advance notice or detailed explanations which can surprise you when interfaces and functionality suddenly change. That said this is really my only complaint since the updates consistently improve how everything works.

“Simple to manage”

Pros

It is very simple to handle as everything is clearly labeled and organized in a way that actually makes sense unlike other systems that use confusing abbreviations or obscure naming conventions.

Cons

A few technical hiccups during our switch have been noticeable mainly because we're so accustomed to the smooth, reliable performance we've enjoyed for years.

“Changed how we operate”

Pros

Been using this for four years now and it's really changed how we handle hiring, onboarding, performance reviews and our LMS. Made things so much easier for both HR and employees. Everyone can access their training materials and forms from any device. Honestly one of the best investments we've made as a company.

Cons

The downside is they're constantly updating things and keeping track of all the changes gets overwhelming unless you make time for their monthly meetings.

“amazing team”

Pros

I find it to be userfriendly and their training resources are top-notch. Whenever I've needed help, the support team has been amazing. Honestly everyone I've worked with there from customer service when I was getting started, to sales reps showing us new features, to the implementation consultants who were absolutely fantastic. They've all been so helpful that I can't help but recommend them to others.

Cons

There's honestly not much to complain about! The team seems to really listen to user feedback and makes improvements based on what we suggest so any issues I might have usually get fixed pretty quickly.

“impressed with all their products”

Pros

We've been so impressed that we ended up buying nearly their entire suite including HRIS, Onboard, Perform, Insight, OHC, Learn and eForms. Our implementation journey started with Insight, then moved through Onboard, Perform, HRIS and eForms, with Learn coming up next. Perform has been a game-changer for our management team while Onboard has really organized our hiring process and made things much smoother for new hires getting through orientation.

Cons

Overall we like it but to be honest, this has been the most challenging implementation we've handled. The system itself is prone to bugs and isn't very user-friendly. We know the company is dedicated and is working on fixes but with their long list of updates we're having to wait longer than hoped for the changes we need most. We're sticking with it for now, trusting it will get better.

“Offers critical hr solutions”

Pros

I appreciate how they stay current with HR trends and customize their applications based on what clients actually need. The analytics and reporting features have improved dramatically in just a short time. They've been reliable about keeping everything compliant and addressing the real challenges HR professionals deal with daily.

Cons

Getting support takes way too long. I usually have to wait around 30 minutes just to reach someone on the phone. Don't get me wrong, the reps know their stuff once you finally connect but the wait times are really frustrating when you need help quickly.

“excellent new features for higher education institutions”

Pros

The new features designed for higher education institutions have really optimized our experience by adjusting the platform to how we actually hire and manage our applicant tracking process. Before Neoed became available, we were stuck using Excel spreadsheets which created duplicate work for our hiring committees.

Cons

The rollout process took longer than expected and we had to deal with some inconsistencies in our paper workflows during the transition.

“Transformed our recruitment process”

Pros

The way everything is organized makes moving through the system really easy and tracking applications has become much simpler. This solution completely outperforms what we used before. We've completely transformed our recruitment process and cut down the time to fill positions dramatically. Campus stakeholders love having access to such a comprehensive online platform that works around their busy schedules.

Cons

It is complicated at first and while NEOGOV offers online training and presentations, it still takes a while to get comfortable with everything. There's a community portal where users share tips which has been helpful over the years for newcomers to the TMS system. One frustrating thing is that the terminology they use doesn't always match what we use in our office. You can update the labels to fit your workflow but once you change them, there's no way to go back to the original settings. Also the notification system sometimes creates duplicates which gets annoying.

“great for hiring but lacks tool connectivity”

Pros

I use this daily for hiring faculty and staff at my institution and it's been brilliant. The tools are really well-designed and the customer service is excellent. They're always there when I need help with anything.

Cons

The connectivity with other tools isn't great and customization options are pretty limited. We're stuck juggling three or more different tools to get everything done when it would be so much easier to handle it all in one place.

“interactive web interface”

Pros

The interface is engaging and really attractive across every module. Everything feels natural and familiar making it easy to use without any learning curve.

Cons

Mobile experience is terrible. There's no dedicated app and the web pages don't scale properly on phones or tablets. It makes the whole system feel outdated even though it's not that old.

“Large variety of products”

Pros

Variety of products really helps match what different clients need. Working with this system is convenient and I appreciate how they're constantly looking for ways to make processes better.

Cons

It would be helpful if the Salary Study feature let you choose between archived and current data. Right now when you pull reports, you get both types mixed together which means spending extra time sorting through everything to find what you actually need.

“well integrated modules”

Pros

Very simple to manage and train new members. What really stands out is how well all the modules work together. I'm particularly impressed with how the company prioritizes user experience and actually listens to our feedback when making improvements to the system.

Cons

The only real issue we've run into is that certain modules don't allow you to distinguish between divisions and departments which can be a bit limiting for our organizational structure.

“Smooth set up”

Pros

In my experience it was quite user friendly and getting everything set up was surprisingly smooth, no headaches during implementation.

Cons

Nothing comes to mind and everything works wonderfully for me!