“Versatile across agency systems”

Pros

The program is easy to use and it offers a wide range of systems. It can be set up for just about every system used within a public agency.

Cons

Customer support can be frustrating at times because it is not always simple to reach someone directly. In some cases, you have to submit a ticket and wait for a response before anyone gets back to you.

“Centralized hiring and onboarding”

Pros

Coming from someone who values accountability and aligned processes, this system has been a bit of a mixed experience. I really appreciate having hiring, onboarding and performance tracking all in one place especially for public sector workflows. The applicant tracking piece works well and the onboarding tools reduce paperwork which is definitely a plus. On the downside, the reporting features feel dull and not very simple. Support does respond when needed although resolution times can be inconsistent. Overall, it's a great tool for compliance and keeping things organized but the user experience and flexibility across modules still have room to improve.

Cons

My biggest frustration is the reporting functionality because it feels dull and far from simple. For a platform that manages so much information, the reporting tools come across as outdated and too limited. Customizing reports involves more steps than necessary and getting the right metrics often means relying on workarounds or exporting data manually. That slows down decision-making and adds unnecessary friction to tasks that should feel much more convenient. I need reporting that's flexible, visual and simple to filter, not something that feels like fighting with a spreadsheet from 2005.

“Helpful HR time-saver”

Pros

Getting this up and running was easy and using it day to day has been simple. It has eliminated more than 150 manual tasks for our HR team and the wider organization.

Cons

Issue is that the products do not fully communicate or transfer data between each other which leads to duplicate data entry.

“Became my favorite”

Pros

It has quickly become my favorite. I really enjoy the whole suite and I use Insight more than the other products, along with Onboard.

Cons

It still feels limited when it comes to customization. It would be much better if supervisors had access to more customizable features.

“User-friendly digital tools”

Pros

Using it has been a really positive experience because the functionality works very well and feels user friendly. Being able to handle most tasks digitally is also a big advantage.

Cons

Training content is not very extensive and can feel outdated. There also isn't much that supports professional development and items can be archived without any notice.

“Onboarding deadline issues”

Pros

This conference was such a fun experience and the staff were absolutely fantastic. I also got to meet a lot of people who I know will be really helpful as I continue on my journey.

Cons

An issue I've run into is with the onboarding portal task list which seems to be assigning the wrong deadlines. Since I'm not an administrator right now, I'm not sure how to correct it. It keeps telling new hires that their paperwork is due by their second day and it seems like it may be calculating from when the task list started during pre-employment instead of from day one. I'd really appreciate help on how to improve this for my new hires.

“Recruitment and onboarding”

Pros

From data management to the hiring workflow, this software has been a really great value for the money. The interface is user-friendly and our employees have no trouble using it. The recruitment process is especially convenient and we also rely on the Onboarding and eForms features for all employee benefit enrollments.

Cons

Something still missing is integration with other products like Tyler for uploading paycheck copies and W-2s. We've been waiting on that enhancement for a while.

“Flexible product connections”

Pros

Getting connected with products is easy and the platform gives me the ability to build what I need. I also appreciate how customizable it is for the way I use it.

Cons

Every now and then some odd errors come up. There are also quite a few issues with benefits processing in payroll and adjusting entries for 9-month faculty is not very manageable.

“Huge recruiting time-saver”

Pros

Switching from paper applications to a system with real insight has given me a lot of time back. It's also made recruiting much more efficient since supervisors can review applications as they come in instead of waiting.

Cons

Getting up to speed with the platform and working through all the implementation training was a bit tough but that was mostly because I was impatient and wanted to dive straight into using the products.

“Helpful support and design”

Pros

The platform feels very user-friendly and the support team is consistently there when I need help. Every time I've had a question, I've always been able to get the answer I needed.

Cons

At times, when a different person was handling the setup of certain items, things weren't always done correctly and sorting it out by myself afterward has been difficult.

“All-in-one access I enjoy”

Pros

Everything is centralized in one place which I really appreciate. Being able to move back and forth between the different systems quickly is a big plus.

Cons

Having to purchase each module separately makes it harder to keep everything in place and have all the tools that are needed.

“User-friendly integration boost”

Pros

Integration works really well and the system is very user-friendly. It's simple to use overall and employees were able to get comfortable with it quickly. It has also helped the HR team become more efficient in their day-to-day work.

Cons

Something I'd like to see improved is the product implementation side especially having consultants with broader cross-knowledge of other IT products.

“easy hiring workflow”

Pros

Interface is user-friendly and simple to navigate which really helps when moving applications through every stage of the recruitment process.

Cons

A drawback is that help desk tickets get closed on non-business days which doesn't give the agency a fair chance to respond during normal business hours.

“Top-tier interface”

Pros

The interface feels top tier and really improves the overall customer experience. Everyone involved on our side, from hiring managers to department heads and even the city manager, has loved how convenient everything is.

Cons

Honestly, nothing comes to mind. I think the product is excellent overall and there really isn't anything I dislike about it. I absolutely love NEOGOV!!

“Responsive support and updates”

Pros

One thing that really stands out is how well the customer support team stays on top of follow-ups whenever clients run into issues in the system. The product team also keeps customers well informed about updates, upcoming changes and what's on the roadmap. On top of that, they actually listen to feedback and make adjustments when needed which is something I really appreciate.

Cons

Recruitment process in Insight still needs more automation since moving candidates through the different stages currently takes too much manual effort.

“Handy employee hub”

Pros

Having one place to handle so many common employee tasks is really convenient. The system is also very user-friendly which makes it pleasant to use.

Cons

At times, the interface can be a bit glitchy and I really dislike the inline search feature. It starts searching before there's enough time to finish typing a name.

“Boost in applications”

Pros

This product has been fantastic for us. It completely changed the way we handle our process and we're now receiving more applications than ever before.

Cons

The mobile app used to feel dull but it has gotten much better. The recent updates have made a noticeable improvement to the app.

“Recruiting made more efficient”

Pros

Recruiting has become much more aligned with this. We're able to send applications over to hiring managers and they can take it from there without extra back-and-forth. It's also really helpful being able to track exactly where the department stands throughout the hiring process.

Cons

Last year, we ran into an issue with a form workflow and we never got a clear or great resolution to fully fix it.

“Faster job posting”

Pros

Posting positions from classifications saves a lot of time. It lets me skip reviewing classifications and copying everything over manually which makes the process much more efficient.

Cons

One issue comes up when copying a posting because the information does not populate the way it should. There are times when we copy postings from other departments and only need to update a few details but it still pulls information from the original posting we copied.

“Efficient hiring support”

Pros

Using it has brought more insight and efficiency to our process and the SME Review feature helps reduce bias during the application review stage. It has been helpful for our team.

Cons

At the moment, we are only using the Insight portion so the main limitation is really that we have not expanded into the rest of the platform yet while we continue building out our full HRIS.