“simple with helpful support”

Pros

Getting started with it feels very easy. It's the kind of software you can mostly figure out on your own and if you do need help, customer support is easy to contact and responsive.

Cons

A downside is that the features aren't consistent across every platform. For instance, search fields are available on some platforms but missing on others.

“Flexible templates and app flow”

Pros

Interacting with the applications feels very easy and the templates are simple to build out and adjust as things change during the process.

Cons

Keeping up with platform updates can be a challenge especially when trying to change the background.

“customizable tools across platforms”

Pros

Across all the platforms we use, the products are very customizable and easy to work with. We're currently using Insight, Onboarding, Learn and Perform and they fit well across the board.

Cons

There are updates that feel unnecessary at times, if something is already working well, changing it doesn't always make it better. Sometimes the changes don't really feel needed or like an actual improvement.

“Modern platform with updates”

Pros

It feels like a very current, forward-looking platform which is something I really appreciate. The community stays active and there are always resources available that keep me informed whenever changes are rolled out.

Cons

Implementation process was a challenge but that was really on our side. Also, there are times when opening a case takes longer than I expect before the issue is fully resolved.

“Powerful AI and efficiency”

Pros

It's been useful in a lot of different ways and the efficiency really stands out. It feels ahead of others in the industry especially because of the AI component. I genuinely love using it.

Cons

There can be some system delays at times. I assume that happens because it runs online but even with that, it still feels like the most effective option.

“great tool”

Pros

There's a lot here that really appeals to me especially the insight tools, onboarding and eforms, I'm excited to keep exploring everything it can do and learn more about those features.

Cons

A few parts still feel a bit dull but I'm looking forward to seeing the continued improvements, updates and upgrades over time.

“recruitment runs better now”

Pros

Recruitment has become much more aligned since we started using it and the customer support after implementation has been genuinely outstanding.

Cons

One thing I'd really like to see is regional groups where agencies could come together and meet twice a year to discuss the product.

“Public-sector HR fit”

Pros

This software suite was built specifically for the unique and often complex HR needs of our public agency. It provides a full set of tools to manage the entire employee lifecycle, from recruitment through performance management while also helping us stay compliant with government-specific regulations.

Cons

Getting started can be tough for new users. Training new hires to understand and use all of the system's features takes time and can be challenging.

“Helpful hiring hub”

Pros

Using it has been very easy and it works really well for candidates when they apply. It's also convenient being able to handle scheduling all in one system. Overall, it's been a really great option for applicants.

Cons

The customization options feel pretty limited. I also really dislike how many add-ons there are and I'd rather have all the features included instead of paying extra charges for additional products.

“simple outreach and visibility”

Pros

Mass communication features are really useful and the platform feels very simple to work with. It's especially helpful that I can tell whether a candidate has actually viewed a notice.

Cons

A frustrating part is that it times out too quickly and there isn't a way to permanently customize which fields appear when viewing candidates.

“powerful reporting”

Pros

Detailed reports and report-building tools are a big plus for me. I also really appreciate the wide range of software options they offer.

Cons

There are times when customer support is slow to sort out issues and switching between Inside and OHC can occasionally take longer than expected.

“Helpful support”

Pros

Applicant tracking and application insights have been really useful. Customer support has also been excellent and Learn is continuing to improve which I appreciate. Thank you.

Cons

Overall, everything works well and feels very functional. The only issues I've had are some difficulty printing applications and wanting more information about single sign-on.

“Friendly interface and happy recruiters”

Pros

Interface feels very user-friendly and the recruitment team genuinely enjoys working with it. It also helps create a positive experience for candidates throughout the hiring process.

Cons

At times, it can be a bit glitchy which happens with most software but it becomes especially frustrating when you're up against a last-minute deadline.

“simple reporting in one place”

Pros

Everything feels very simple so using it doesn't take much effort. I really enjoy how simple it is to run reports and find all the information I need in one place. Switching between products is also quick and convenient, with only a few clicks needed.

Cons

There honestly isn't much to complain about. It feels secure and is easy to navigate. On occasion, it does go down but it usually comes back up within a few minutes.

“Qualified applicants changed everything”

Pros

Using this tool has made a real difference for us especially on the hiring and recruiting side. The number of qualified applications we're getting back has been a game changer for our organization.

Cons

Onboarding forms are the toughest part. The process is very detailed and tedious, takes a lot of time and even with all that effort, it still often feels impossible to get everything perfected.

“Strong hiring support”

Pros

This has been a really valuable tool for our hiring process and it does a great job of helping us recruit strong candidates.

Cons

A downside is the cost of the platform once you start adding extra features. It has a lot of useful ideas but many of them come at an additional price.

“Faster hiring”

Pros

Recruiting has become much quicker and more manageable with this tool. It's simple to use and helps us stay on top of every candidate throughout the process.

Cons

What I'd change is access to the training module. I wish getting into it were more easy instead of depending on the company's administrators.

“Simple login and quick learning”

Pros

Getting started with it was easy and learning how everything works didn't take much time. Moving through the process feels simple, the login is hassle-free and the training and uploading features are easy to follow.

Cons

Something that's still missing is better connectivity. I'd really like to see more updates about what has been added and improvements that help make the connection work better.

“Reliable support every time”

Pros

Whenever I need help, your support team always comes through. I really appreciate being able to reach a live person every time instead of getting stuck with automated responses.

Cons

The price is the toughest part. It was really difficult to get approval from upper management because of how expensive it is.

“Helpful filters and analytics”

Pros

Filtering candidates by specific demographics and reviewing the related analytics works really well. Going through job postings is also easy and efficient.

Cons

A frustrating part is not getting notified about updates. There are also problems accessing applications through OHC and hiring managers can't always view the information they need.