“great hiring hub”

Pros

Connecting with Vetted is a big plus. We'll be using it for both hiring and background checks and it gives us a single place to handle everything.

Cons

Nothing to complain about. It has worked well for what I need although our HR team uses the product more often than my background investigators do.

“Faster hiring approvals”

Pros

One thing that really helps is how this product speeds up both the recruitment workflow and the hire approval process for the candidate selected by the department.

Cons

A downside was that some changes were made in INSIGHT without any notice and those updates altered the recruitment steps which ended up causing delays in processing recruitments.

“Flexible exam plan setup”

Pros

There's a lot of flexibility in how the program can be customized to fit exactly how I want to use it. Exam plans are a really good example of that.

Cons

Every now and then, when I use "print applications" they suddenly disappear. I have to go back to the dashboard because they don't show up under print apps though it only happens sometimes.

“Recruiting made much better”

Pros

It is simple and easy to use and using it has made our recruiting process much easier. Since making the switch, we've been receiving a large number of applicants.

Cons

Building the onboarding forms was somewhat difficult. I ended up spending quite a bit of time trying to align the checkboxes and I wish it worked more like Adobe forms.

“Useful for government projects”

Pros

Getting started with one module takes a little effort but once that's in place, rolling out additional modules becomes much more easy. A lot of agencies rely on it as well so having hands-on experience with it is really valuable if you work on government-related projects.

Cons

The user experience could definitely be improved and the modules don't always feel consistent with each other. It would also help a lot to have updated tutorials whenever changes are made to a module.

“Smooth workflow and document storage”

Pros

Everything flows really well. We rely heavily on Insight and it's very user-friendly while making it simple to store all the documents we need.

Cons

Getting Vetted integrated into our background process has been a challenge. It seems like our requirements are different from the standard, one-size-fits-all forms built into the system.

“Works well for varied users”

Pros

It works well for multiple people which is a big plus. Some users have the educational background that makes it very easy while others don't but most are still able to make use of at least certain parts of it.

Cons

It can feel a little too tech-heavy for users who aren't comfortable with technology although I think that's something that can be addressed internally.

“Helpful tools”

Pros

Being able to stay connected with others is a big plus and there are plenty of options that support state needs and goals while helping get tasks done and keeping the workflow more efficient.

Cons

I really don't have any major complaints. Like with any new technology, there's a learning curve before you fully understand it and become proficient using it.

“User-friendly and supportive team”

Pros

The best part for me has been how user-friendly the product is, along with the helpful and friendly customer service team.

Cons

We're still in the middle of rolling out the full suite so if I run into anything negative later on, I'll share it then.

“Fun sessions”

Pros

One of my favorite parts is all the swag they hand out, along with what the other vendors bring. I also really enjoy the sessions covering the different products.

Cons

The app could use some work since it lets you choose sessions that overlap on the same day and time. The Wi-Fi could also definitely be better.

“Helpful support”

Pros

Getting started with this platform has been going really well for me as a new user and the system is simple to navigate. The customer support has also been very helpful and whenever I have questions, the team is always there with answers.

Cons

Since I'm still new, I don't have many complaints right now. The only issue so far is making sure direct deposit verification is properly captured for new hires.

“User-friendly tool”

Pros

Everything about it feels user friendly and the customer support has been very helpful whenever needed. The products overall have really helped our department run more efficiently which has made a big difference. It's been excellent.

Cons

Honestly, it's a very good product. The only thing worth noting is that our agency is smaller in scale and more than half of our employees work out in the field.

“Outstanding web app and support”

Pros

Everything you're doing has been excellent, please keep it up. The web app is outstanding, the customer service is really good and the overall experience has been awesome.

Cons

I don't have any cons to mention.

“Application filtering saves hours”

Pros

Application filtering and custom forms both save a lot of time especially when you're screening more than 100 applications.

Cons

Moving from one screen to another can be a bit difficult. It would also be helpful to have the option to create a custom form for the eligibility list.

“Powerful payroll”

Pros

The payroll and HR sections come with plenty of options for tracking employees and the whole setup feels very user-friendly.

Cons

It doesn't work very well with Excel spreadsheets and I'd like to see more reporting options added.

“Clean interface and helpful support”

Pros

Right away, the interface feels very easy and the customer support has been excellent whenever needed. I also appreciate the wide range of applications built into the system which helps keep everything connected and more cohesive.

Cons

An area that could be better is Forms since it can be a bit difficult to work with in more complex situations. It works very well for basic forms though. I imagine that as AI continues to improve, building forms will probably get easier over time.

“Helpful support but outdated features”

Pros

What works really well here is the modular setup. There are plenty of plugins available so it can handle most of what you need although that usually comes at an extra cost. On top of that, the support team is helpful and generally available anytime you need answers.

Cons

A few features still feel outdated. Technical team does seem to be making progress. The refreshed interface, along with the upcoming Director's View dashboards, looks like exactly the kind of update we've been waiting for.

“Recruitment tracking that delivers”

Pros

One thing that has really helped is how it Insight makes our hiring process more organized and aligned especially when it comes to tracking applicants through every stage of recruitment and the candidate interview cycle.

Cons

One improvement I'd suggest is making the training module accessible to everyone instead of leaving it up to the agency administrator. It would be really useful for new users to explore the system and get comfortable with it before working in the live environment.

“Unified dashboard delight”

Pros

Having one unified dashboard for both admins and end users makes the whole product very easy to navigate and use. It really helps simplify things for everyone involved.

Cons

At this point, I honestly can't think of anything to dislike. Everything has been very easy to use so far.

“Versatile and user-friendly platform”

Pros

Using it feels very easy and moving candidates across different platforms and modules is convenient. It's a versatile tool with a lot of useful functionality.

Cons

A few parts still need some training and repeated step-by-step guidance to use properly. There are also certain areas where glitches and redundancies come up.