“Excellent employee training tracking”

Pros

This platform has been excellent for delivering employee training. It gives organizations a clear way to monitor how employees are progressing through their assigned courses and training programs.

Cons

Honestly, I don't have any complaints about this platform. It's been a very useful product overall.

“Fantastic functionality and usability”

Pros

Functionality is excellent and it's very easy to use. This is the first time I've worked with software like this and it's been a really positive experience.

Cons

There's nothing significant that stands out as a problem and I can't really point to anything worth criticizing in a constructive way.

“All-in-one HR win”

Pros

Having everything in one place has been a huge plus. The platform is very user-friendly and it's made it possible for us to roll out one module and integration after another for hiring, evaluations, onboarding, learning, payroll and several other essential employee processes.

Cons

Setup can take a while but the staff is very easy to work with throughout the process.

“Excellent support and usability”

Pros

It's very user-friendly and the customer support has been excellent.

Cons

Honestly, I'm not really sure what to point out here since it's been pretty fantastic overall.

“Module tracking works well but limited features”

Pros

The way the modules connect works nicely and the data follows each module's activity which is something I really appreciate.

Cons

Security options feel too limited especially for a decentralized agency like ours.

“Customizable recruitment flow”

Pros

Being able to tailor nearly every part of the recruitment process is a big plus, from the early planning stage all the way through to the final offer.

Cons

One thing that gets frustrating is the navigation when I'm in a written or oral exam schedule. There isn't a button that takes me directly back to the recruitment plan. There's one for the evaluation step but nothing for the exam plan itself so I sometimes have to backtrack through the site or open another tab just to check something there.

“Efficient hiring workflow”

Pros

Using the Insight and OHC modules has made the workflow much more efficient and user-friendly for our HR team, hiring managers and even the applicants.

Cons

There still isn't enough automation in places where it really should exist.

“Useful integrations”

Pros

One thing that really helps is the integration with governmentjobs.com, plus job postings being picked up by Indeed. The automatic scoring based on supplemental questions is also a very useful feature.

Cons

There are just far too many clicks and a lot of features feel buried or hard to find. It's a powerful system but it really needs to be better organized. Good software should feel simple enough that training isn't necessary.

“Reliable TMS and HRIS modules”

Pros

The systems perform well across all modules especially TMS and HRIS.

Cons

Implementation took two years although the team has been very good to work with throughout the process.

“Better screening innovation”

Pros

Improvements over the years have made the screening process much more manageable.

Cons

One area that still needs work is moving candidates from one stage to the next. It would be better if that transition felt more convenient and required less effort.

“Transparent hiring workflow”

Pros

Submitting applications works well and being able to update recruitment statuses keeps applicants informed throughout the process. It's also helpful that multiple positions can be hired under a single exam plan and the onboarding piece adds even more value.

Cons

Analytics side could be better and it takes quite a bit of clicking and navigation to move from one step or screen to the next.

“Flexible modules and reliable support”

Pros

There's a wide range of products and modules to choose from and the customer service has been consistently great.

Cons

One thing missing is a package option that lets you bundle specific products together under a single price.

“Lots of useful options”

Pros

There are so many options available for us to use and that's something I really appreciate.

Cons

Only downside is that I wish we could add more products but the cost is just too high.

“Helpful features and support”

Pros

You've added some genuinely useful features, like goal alignment and the new hire feed, that make the platform more valuable to use.

Cons

At times some functions don't work as consistently as they should. For instance, after implementation we ran into problems with Candidate Texting, where the text templates don't function properly when triggered before the referred list. Customer support is friendly and polite but a lot of the time the complexity of the issues goes beyond the depth they can handle which ends up creating long delays before things get resolved.

“Handy HR task hub”

Pros

Having everything in one place for HR has been really helpful. It cuts down on repetitive, time-consuming work and makes the whole process much more aligned.

Cons

A few features still need improvement and there are some glitches, unnecessary bugs or actions that should be addressed.

“Amazing support”

Pros

The products are excellent and the customer service has been absolutely amazing.

Cons

Integrations don't feel like true integrations so that area could definitely use improvement. Moving courses in and out of LEARN can also be a bit tough.

“Revolutionized public-sector hiring”

Pros

It's the kind of product that, on its own, completely changed the way public sector recruiting is handled.

Cons

One downside is that it still doesn't allow full formatting based on an agency's specific preferences especially when it comes to properly formatting notifications. And while this may feel a bit old-fashioned now, a real user manual would still be helpful.

“simple dropdowns and quick reports”

Pros

Everything is very user-friendly. The dropdown menus and overall selection process work really well.

Cons

Honestly, the built-in reports are ready to pull and so accessible that they end up giving me even more useful work to do which is not really a downside at all.

“Fantastic support”

Pros

The customer support has been excellent and there are plenty of training sessions available. The conference was also fantastic and full of useful, informative content.

Cons

The platform feels pretty layered at the beginning so it can be tough to learn right away. Also, the OHC/Insight resource guide downloads could use an update.

“Versatile HR modules”

Pros

It covers a wide range of modules for different HR tasks and responsibilities which makes it useful for handling several functions in one system.

Cons

Some of the modules are not very user-friendly so it takes time to learn them and remember the steps needed to use each one properly.