“Everything in one place”

Pros

Having everything gathered in one place really makes the whole process much more manageable.

Cons

Getting help takes quite a few clicks which can feel a bit tough.

“User-friendly overall”

Pros

Getting around the software is fairly easy and it's mostly simple to use.

Cons

It doesn't feel as intelligent or advanced as some of the other products available on the market.

“Flexible integrations throughout”

Pros

Integrating it with other tools, both inside the platform and with external software, has been really easy.

Cons

Customer support hasn't been the best when it comes to more specific needs or issues and it was frustrating to come to this conference and realize there had been a simple solution available the whole time.

“Helpful guidance”

Pros

One of the best parts has been the support and guidance we receive, along with the quality of the products. Our questions get answered when we need help which makes the whole experience much better.

Cons

The frustrating part is having to go back and redo things from scratch at times especially when it means uploading files again.

“Clean look and user-friendly”

Pros

The interface feels easy and user-friendly, with a clean and simple design that makes it pleasant to use.

Cons

It wasn't really built around our agency's specific needs so we've had to adapt it along the way. Even with that, it has still been quite helpful for what we're trying to do.

“Everything in one place”

Pros

Everything is kept in one place which makes the platform pretty user-friendly overall.

Cons

Some of the training content in Learn feels outdated and I'd like to see the catalog refreshed.

“Paperless hiring boost”

Pros

Switching to this has let us go fully paperless with our application process and applicants can complete everything from different kinds of devices. It has also sped up our hiring workflow significantly.

Cons

I honestly don't have any complaints about it or any of their products.

“Clean layout and flexible workflow”

Pros

The page layout is well organized and the platform is simple to use. I also really appreciate the ability to bring Vetted and other products into our workflow.

Cons

One thing missing is a quick "return to top" button while reviewing applications.

“Responsive support every time”

Pros

What really stands out is how quickly customer support responds. Whenever I reach out, there's always someone available right away to help me troubleshoot and get things sorted out.

Cons

Frustrating part has been the technical problems we keep running into that don't seem to make much sense especially with our analytics page.

“Helpful staff all around”

Pros

Everyone on the staff was wonderful to interact with and I really appreciated how available and approachable they were throughout the whole experience.

Cons

A downside was that there weren't any charging options in the session rooms so my laptop ended up dying.

“Smooth system connection”

Pros

Using it feels easy and the way the systems connect with each other is really helpful.

Cons

There are still some extra steps and it is not always as simple as it should be. Some of the wording is also a bit confusing, for example, calling it an oral exam instead of simply an interview.

“easy hiring to performance”

Pros

One thing that really stands out is the continuity throughout the process. An applicant can move all the way from recruitment to onboarding, then into education and performance without feeling disconnected.

Cons

At the moment, we use Tyler Munis and the two systems don't communicate with each other at our agency.

“Handy unified suite”

Pros

Having everything in one unified suite has been really convenient. The different modules let us congreatate quite a bit which has made things much more manageable.

Cons

There are times when it feels a bit buggy. Because of that, I end up contacting customer support pretty often.

“Versatile hiring workflow”

Pros

Setting up a workflow in OHC and throughout the pre-hire process has been really helpful.

Cons

I also appreciate how many different things it can handle for our agency.

“All history in one place”

Pros

Everything is tied together in one system which makes tracking down history incredibly simple and convenient.

Cons

Some options could use more customization especially selections like the job interest cards.

“Friendly team and constant improvements”

Pros

The team is consistently friendly and personable and I really appreciate that you're always making improvements.

Cons

It still feels like it's lagging behind other systems.

“Useful software overall”

Pros

Using this software has been a positive experience overall. It works well and is good to use...........

Cons

One thing that needs improvement is the insight screening. It should clearly show whether the work history listed is part-time or full-time based on the hours included in the employment history.

“Time-saving reference tool”

Pros

E references has been a huge time saver for our team.

Cons

Opening a position from Insight still takes quite a few clicks and steps.

“Excellent service and support”

Pros

The quality of the service and the customer support have been outstanding!

Cons

A few parts of the workflow feel a bit outdated especially when it comes to building forms. It would be really helpful to have a one-click option to make forms fillable. Adobe Pro has this feature and it makes a big difference.

“easy to use”

Pros

Using Perform, Learn and Insights feels very easy and those parts of the platform are simple to work with.

Cons

The products still don't connect as well as I'd like so I'd really like to see stronger integration across them.