OnPay Payroll Reviews

“Employee management on autopilot.

Pros

OnPay software is easy to use and you can gauge employee interest because they manage the process themselves.

Cons

I do not like the mobile view as it does not show all the toolbars on the side unless I rotate my phone. I prefer seeing all the information at once.

“Reliable Low Cost Option for Business of 10-50 Employees

Pros

Its very simple and impressive. The pricing seems fair and customer support is always helpful and responsive.

Cons

The reporting section could be more robust so it will allow for the export of full YTD or by-date range details instead of just per paycheck.

“well laid out interface

Pros

For me the interface really stands out. Everything's laid out perfectly with clear tabs on the sidebar so I can find what I need right away. Processing payroll through OnPay couldn't be simpler, just one click and it's done.

Cons

I ran into some problems getting the state taxes configured for my remote employee who works from a different state. The system kept sending me "Urgent" email alerts claiming my tax information was missing and warning about incorrect withholdings but when I contacted support they told me everything looked correct on their end and it was probably just a glitch.

“Reasonable price and excellent reporting

Pros

The payroll features are really detailed yet easy to handle. Support team is very professional. Reports are excellent and give me exactly what I need. Plus the pricing is very reasonable for what you get.

Cons

sometimes it takes a while to get answers when I have questions which can be frustrating when I need help quickly.

“would highly recommend!! :D

Pros

Coming from square Payroll was like escAPIng a two-month nightmare. This platform imported everything perfectly and had us set up with a walkthrough call the next day. The support team is very responsive through chat, email, phone or video and they're refreshingly honest when they need to research something before getting back to you. I'm blown away by the reporting capabilities and the built-in HR features that actually work well. Everything can be customized to fit your needs plus the QuickBooks Desktop integration through IIF files is a game-changer. After each payroll run, I just download the file and everything syncs perfectly. As a bookkeeper who's dealt with multiple payroll services across different companies, this one stands out as my absolute favorite and I recommend it without hesitation.

Cons

It's tough to find faults since there really isn't much I dislike. The only thing that comes to mind is wishing I could void just one employee's check after running payroll. I accidentally entered the wrong hours for one person out of 40+ employees (they texted me a correction right after the deadline). Had to void the entire run to fix it which meant re-entering all employee hours from scratch.

“way better than my previous software

Pros

It is very simple to use. Whenever I need help, support is readily available and easy to reach. The team is friendly and maintains a professional approach. Coming from Paychex, I've found this platform far superior in both customer service quality and overall usability.

Cons

Nothing to complain about so far. Been using this for around 6 months and honestly can't think of anything thATs missing or bothering me. The experience has been pretty great from day one.

“well-trained support staff

Pros

The customer support team is very well-trained and processing payroll couldn't be simpler.

Cons

Haven't found anything I dislike so far

“covers all bases

Pros

I find this platform very convenient. It includes all the essential features needed for smooth business operations. Their support team responds to inquiries quickly which I really appreciate. Honestly I can't imagine switching to another provider at this point.

Cons

sometimes I get a bit confused when setting up profiles but it's really just a matter of being patient and working through it. Haven't found any major issues so far.

“cost effective compared to alternatives

Pros

Easy to set up and getting started was not an issue for us. Their team is fantastic and really helpful when you need them. What really stands out is how affordable it is compared to other options out there.

Cons

so far I haven't encountered any real issues. Everything's been working smoothly for me.

“smooth transition from our old system

Pros

The transition from our old payroll system was surprisingly smooth. Setup felt simple and whenever I had questions, customer service got back to me fast with clear answers that actually helped.

Cons

I honestly can't think of much to complain about with this platform. It delivers exactly what was promised, payroll processing at a really competitive price point without any unnecessary complications.

“Quick responses from team

Pros

Response time from team members is so fast! Customer service has been helpful when I need assistance. Never let us down.

Cons

Haven't run into any issues yet! Everything has been working great for me so far.

“Great chat support, employee portal could be better

Pros

Chat support is brilliant. Whenever I run into issues with payroll processing or need help setting up new deductions, I just hop on chat and get answers right away once I'm in the queue.

Cons

The employee interface could definitely be more user-friendly. While workers do get email notifications about payments and can handle their own deductions through self-service, the system isn't as simple as it could be. Same goes for the W-2 access. It's there but navigating to it isn't always clear.

“Knowledgeable team

Pros

Customer support is absolutely crucial when dealing with payroll and this team really delivers. They're consistently available when I need help and I never have to worry about getting someone who doesn't know what they're talking about.

Cons

Haven't found anything missing after five months of use.

“Great features at an excellent price

Pros

This software itself is absolutely the highlight. After switching from QuickBooks Enterprise payroll, I'm blown away by how user-friendly everything feels. The interface is clean and anyone can jump right in. For what I'm paying, the feature set is incredible and it's basically a complete employee management hub. Haven't tried the offer letters or onboarding features yet so can't comment there. Works perfectly for our team of 20. Everyone can handle their own info, pay stubs and time off requests through the platform. Support has been outstanding too. Every question gets answered within 30 minutes (usually way faster if you call). They're really helpful getting you up and running, even got a check-in call about 30 minutes after starting my trial. Having them file payroll taxes is going to be huge. Their system actually caught a tax calculation error we'd been making in QuickBooks which will save us on the next filing! I also set up the When I Work integration to pull timesheets automatically. Total game-changer with no more manually entering hours between separate systems.

Cons

The mobile website does the job but I'd really prefer having a dedicated app. I haven't dug too deep into the HR features yet but the customization options for forms and employee records feel pretty restricted. Also there are some smaller improvements I'd love to see.. Things like PTO forecasting, standard company deduction rates and better control over wage types for accounting reports.

“amazing customer care

Pros

Customer support has been amazing and I find it really simple to use. It is affordable too.

Cons

Can't really think of any major issues with this service. Being such a small business, I expected less attention but they've been treating us well.

“couldn't have asked for a more userfriendly tool

Pros

I love how easy it is to handle. You really can't ask for something more user-friendly than this.

Cons

Nothing really bothers me about this service

“Not complicated like my previous payroll

Pros

The setup required me to handle some employee onboarding details myself like registering with out-of-state agencies for remote workers but OnPay provided decent support throughout the process. After getting everything configured, running monthly payroll became much easier to understand compared to the complicated experience I had with a major national provider years back.

Cons

The interface isn't the simplest especially for smaller operations like mine. With just myself and two employees, I don't spend much time in the system (which is actually a good thing!) but when I do log in, it feels like it could be more user-friendly. Maybe if I had a larger team and used it more frequently, the navigation would feel more natural.

“smooth setup and great cost savings !

Pros

Our new accountant recommended this program when we switched from our previous payroll system that was costing us double. We got everything set up in about an hour and it's been smooth sailing since that first run. When we added simple IRA accounts for corporate matching recently, I needed some help to make sure we were doing it right. Customer service answered all our questions and walked us through the process confidently, took maybe 15 minutes total. I'm really happy we have more control now and we've increased our savings by automating everything. Plus having a new CPA doesn't hurt either!

Cons

Can't think of any major issues at the moment.

“customer service stands out

Pros

I recently started with this platform and it's been great. What really stands out is the customer service. They speak clear English, actually understand what you're asking and offer real guidance. The Quickbooks integration works flawlessly which is huge for us. Having tax filing and benefits all in one spot makes things so much simpler. During onboarding, the team was incredibly hands-on and patient with all my questions. The price point is unbeatable especially considering it includes HR functionality. Our employees love that even as a small company, we're staying current with automation and they can access their information whenever they need it.

Cons

I honestly can't think of much to complain about with this platform or the people behind it.

“contemporary interface

Pros

The interface feels modern compared to the outdated system I used for years. Everything is user-friendly enough that I haven't needed any support since getting started.

Cons

Haven't found anything to complain about in the four months I've been using this system.