Paychex Flex Reviews

Pros

Getting additional support from our Payroll specialist Rosalee Valley has been so helpful.

Cons

Nothing much to say.

Pros

I can check my paycheck updates through the portal whenever I need to.

Cons

Payment processing takes way too long. It's frustrating waiting for funds to come through

Pros

It is simple to use and add new team members and handle employee management tasks. I can easily set up individual accounts with specific user permissions and give staff access to their pay stubs and W2 forms. Managing 401k enrollments is smooth and I appreciate being able to print balance reports whenever needed. Creating and submitting IRs documentation is handled well too.

Cons

The only real issue I've run into is when a new hire already has an existing Paychex account, the system won't let you set up their credentials and you end up having to call support to get the old account removed.

Pros

The time-off request system is really convenient for both submitting and approving requests. As a manager I find this feature useful for streamlining workflow. However I get the feeling our organization isn't taking full advantage of everything this platform has to offer.

Cons

Finding my way around the HR sections can be pretty frustrating when I'm trying to locate specific information I need. This might be because we haven't had much formal training on how to use the system effectively. The visual design could definitely use some work as it feels outdated and not very appealing to look at.

Pros

I appreciate how they provide tailored services for clients with unique requirements. The mobile app comes in really handy too. What stands out most is the Employee self-service feature

Cons

Occasionally run into some hiccups when generating reports and there are minor glitches that pop up from time to time. Nothing major though, these are pretty small issues overall.

Pros

I really appreciate how quickly I can view my hours, access pay stubs, request time off and make updates. Checking hours, clocking in and out or pulling up pay information is so simple. Even if your not super tech-savvy, you'll easily find what you need.

Cons

The only real issue I have is when you mess up your hours. Having to get a manager to fix it can be a bit of a hassle.

Pros

Really impressed with how well-rounded this service is. The customer support team gets back to you quickly and the online portal is easy to use. You definitely get good bang for your buck plus they stay ahead of payroll issues before they become problems.

Cons

Been using this for almost a decade and honestly can't think of any significant problems we've encountered

Pros

Makes payroll processing easy and fixing mistakes is simple when they come up

Cons

The time clock gives our staff headaches sometimes and scheduling feels way too complicated

Pros

Running a small business means juggling countless tasks so being able to process our weekly payroll quickly has been a huge relief. The system makes data entry straightforward and doesn't bog me down with unnecessary complications.

Cons

setting up garnishments and their fees wasn't something I could handle independently. Had to call support to get it configured properly. Would be great if I could manage these additions myself without needing assistance.

Pros

The interface is well organized and easy to get around. Everything looks clean and organized making it really easy to locate whatever I'm looking for.

Cons

I can only locate the year-to-date balance when checking retirement info but it would be really useful to view the complete balance history for the entire account lifespan.

Pros

Running payroll has become much simpler and I really appreciate how it keeps me updated on all the latest changes and requirements.

Cons

Adding clients to the system is really time-consuming and complicated. Our entry process requires time allocation for each client but getting them into Paychex just takes way too long and isn't straightforward at all.

Pros

I'm really impressed with how smooth everything has been since we switched over last year. Our sales rep was fantastic from the start and the setup team was patient while I got up to speed with everything. Having a dedicated payroll specialist assigned to me has been a game-changer and they're always there when I need backup. The system itself is quite easy and the mobile app features are excellent. Since our employees work at different locations throughout the day, the mobile clock-in functionality has made their lives so much easier for tracking time on the go.

Cons

Every few weeks when updates roll out, my late-shift workers get stuck and can't clock out properly. Its frustrating that this timing issue keeps happening to the evening crew specifically.

Pros

Customer service here is really outstanding. Response times are excellent and the continuity of care beats what we got from our local payroll specialist. The online platform is not hard to understand and learn. When I have questions, they're very patient and take time to explain everything thoroughly. This has been a very cost-efficient change for our company.

Cons

Haven't really found anything to complain about in the year we've been using it.

Pros

It's simple to handle, budget-friendly and the support team is top-notch.

Cons

I can't really find any major downsides to complain about

Pros

I'm able to make staff updates really fast and without any difficulties.

Cons

Honestly can't think of anything negative to say about it right now.

Pros

The remote access controls are really flexible. I can let people log in from anywhere or restrict it to specific workstations only. From what I've seen, this stacks up well against other payroll systems out there.

Cons

Sometimes the system runs pretty slow and logging in can take forever, like several minutes which is really frustrating. The worst part is it doesn't track when someone actually started their shift properly because of these delays.

Pros

Userfriendly interface makes HR admin tasks easy to handle. For what you pay, the quality is outstanding, definitely worth every penny. After trying multiple payroll systems over the years, this is one I'd gladly recommend to others.

Cons

The customization options are pretty limited. I've found some workarounds that help but they're not perfect.

Pros

I find this platform really user-friendly and their security measures give me peace of mind about potential breaches. The support team has been quick to resolve any issues that come up. Haven't had a single problem with direct deposits in over a year which is exactly what you want from payroll software.

Cons

Our client rep changed frequently when we started. They always let us know but just when you build rapport with someone, they're gone or moved to another account. The constant turnover makes me question how they treat their staff and why people keep leaving.

Pros

So simple to use which works perfectly for a solo operation like mine. Having everything centralized in one platform is exactly what I need for my business size. The automated payroll feature gives me such peace of mind. I can count on it running accurately and on schedule every month without me having to stress about it.

Cons

I can't really think of anything negative to say. Everything runs smoothly and the interface is friendly. Right now I'm just using it for payroll so maybe I'll discover more as I explore other features.

Pros

The support I get from Elizabeth Frasier is outstanding. Really she's what makes this experience worthwhile for me. Her help stands out above everything else.

Cons

It is expensive and my inbox gets flooded with sales pitches from other departments trying to upsell me on stuff I don't need. Also, when it comes to state withholding registration, the links they send never seem to work properly. Really frustrating when you;re trying to get compliance stuff done.