Paychex Flex Reviews

“generally user-friendly”

Pros

User-friendly most of the time and whenever I get stuck on something, there's always excellent customer support ready to help me out.

Cons

Generating custom reports is pretty tricky

“easy to review anything I want”

Pros

I can easily pull up data and check reports knowing everything stays secure and protected.

Cons

I haven't really found anything to complain about

“accessible and responsive support”

Pros

Able to reach someone 97% of the time when I need help navigating issues which is really impressive. The payroll and HR departments are especially accessible and always available when you need them.

Cons

The Performance Appraisal feature could use some improvements to make it easier to navigate. When calling Time and Attendance support, you'll get excellent help if you reach them in the morning but they tend to be less friendly and somewhat rude if you contact them between 2-4 pm.

“simple to add employees”

Pros

Managing my mother's companion care payments has been easy with this platform. Adding new employees or making changes is not an issue and adjusting hours couldn't be easier. The tax information is always accurate and delivered on time, which saves me so much hassle. What I really love is the direct deposit feature, it gives me peace of mind knowing caregivers get paid correctly and promptly, even when I'm traveling or away from home.

Cons

Biggest hurdle is making sure I input correct payroll info before the bi-weekly deadline though thankfully there are helpful reminders sent out.

“saves me hours each week”

Pros

After getting it configured, this thing cuts down my timesheet posting by hours each week.

Cons

setting it up initially was way more time-consuming than I expected

“easy setup”

Pros

Setting it up was easy and I can handle most of my daily tasks without any hurdles. The interface doesn't overwhelm you with unnecessary features.

Cons

Support can be confusing at times and getting help takes forever though that might be pandemic-related so we'll see how it improves

“Quick answers to my questions”

Pros

I get fast responses whenever I have questions and the follow-up support is really solid.

Cons

sometimes I feel like I'm missing out on features that might already be available but I just don't know about them.

“setting it up was a challenge”

Pros

Appreciate how smooth our bi-weekly payroll processing has become. Whenever questions come up, both our account rep and her manager get back to us quickly with clear answers.

Cons

setting it up became challenging due to quite a bit of staff turnover at Paychex earlier this year which made the process more difficult than expected.

“Responsive staff with clear communication”

Pros

Love how responsive the staff is when I reach out with questions or concerns. They get back to me quickly and communicate clearly.

Cons

The automated payroll system recently pulled data that wasn't approved and grabbed the wrong pay period entirely.

“A bit too costly”

Pros

I was able to manage my relative's properties while still contributing to social security and getting the peace of mind that comes with Worker's Comp and disability coverage. The health insurance access was a huge plus and having quarterly employer taxes automatically calculated and handled for my relative made everything so much smoother.

Cons

The monthly invoice costs really add up especially when you're on a fixed income like I am as a senior

“Automates state and federal reports”

Pros

The automatic submission of state and federal reports saves me tons of time

Cons

Support team takes forever to get back to you and they keep switching our account manager way too frequently.

“excellent time tracking”

Pros

The time tracking and employee management features work really well for what I need.

Cons

Customer service could be better.

“Poor formatting and customization in reports”

Pros

I can access this system from anywhere whether I'm at the office, working from home or checking things on my phone. The flexibility is really convenient for staying connected no matter where I am.

Cons

Reports follow Paychex's layout preferences rather than what works best for me as a user. The formatting is pretty poor. I'll often see an employee's info start on one page and then continue on the next, creating these awkward split entries. I can't easily customize reports to pull just the data I need so I end up having to call our payroll rep to get custom reports made. The help documentation is outdated and doesn't match what I'm actually seeing on screen. Also frustrating is how the entry screen shifts around after I input data so my cursor ends up in the wrong spot for the next entry.

“Helpful online library”

Pros

Works well for what I need it to do. Adding new employees and updating their info is straightforward. The HR online library is really helpful too. Most of the custom reports give me exactly what I'm looking for. Payroll consistently arrives on time the following day which is great. Having a dedicated contact person makes a huge difference.

Cons

I wish the decimal could extend further for PTO/VAC accrual calculations based on hours paid. Every time I add someone new, I need to contact my rep to get it fixed.

“Lets me monitor staff hours”

Pros

The reporting capabilities are fantastic. I can easily track staff hours and generate all the federal and state reports I need without any problems.

Cons

The system kicks me out way too fast and I wish the reports had more detail to them.

“incredible customer care”

Pros

Customer service team has been incredible for me as a new business owner, they're always there when I need help with questions.

Cons

I haven't run into any problems that couldn't be resolved.

“Reasonable cost”

Pros

Love the customer service and the reporting features work really well for our needs. The payroll costs are reasonable plus the interface is well-structured. What I appreciate most is how current everything stays with payroll regulations and compliance requirements. There are also some nice extra benefits beyond just the basic payroll functions.

Cons

The system runs a bit sluggish though I've noticed this with other payroll providers too. The team is addressing it so hopefully we'll see improvements soon.

“Useful timely reminders”

Pros

Getting timely reminders without any fuss has been great. The reports are right there when I need them and they're always accurate.

Cons

Haven't really run into any major issues so far.

“Straightforward and User-Friendly”

Pros

Entering information online is really simple and the whole interface feels logical.

Cons

sometimes I struggle to get in touch with my rep when I need to. Back when I had to call everything in, reaching my specific representative could be really frustrating. The online system works much better though.

“simple to train new members”

Pros

The setup takes some effort initially but once you get through it, everything becomes easy. Since a few of our divisions operate seasonally, I appreciate how simple it'll be to train new team members when they come on board.

Cons

Finding workarounds for certain errors that can't be fixed directly has been frustrating and I've had to get creative with solutions more than once.