Paychex Flex Reviews

Pros

I really value the support I get and how fast they respond when I call.

Cons

HR package costs way too much for our church budget

Pros

Found the system really simple and straightforward to use

Cons

The system tends to freeze up or run slow whenever I'm trying to manually add missed time entries.

Pros

I could customize pretty much everything once I figured out how to use it. There are loads of configuration options for setting up staff profiles. There are some features that don't meet our expectations.

Cons

Onboarding process is a real pain. Admins have to enter all staff details, then employees need to create profiles and input the exact same information again. Setting up user accounts is way too complicated for most people and there's basically no helpful resources to guide you through it. Each module feels completely disconnected from the others. They have separate support lines for everything. One number for payroll issues, another for time tracking and if you need help understanding how they work together, Good luck finding someone who actually knows. I heard this works better for smaller companies under 50 employees but we experienced these same frustrating disconnects when we only had 35 people. Beyond the initial sales pitch, nobody ever reaches out to check how things are going or help improve our experience. Maybe it could work better but their team isn't doing anything to help us get there.

Pros

Biggest advantage for my small business is how easily I can access payroll records. When it comes time for those annual insurance audits, being able to generate custom payroll reports for Workers Comp and General Liability saves me hours of work. I also appreciate the ability to email weekly payroll hours since all our employees are hourly workers.

Cons

The overnight check delivery we pay for gets messed up by UPS sometimes, they've lost packages or had weird delays more than once. I know direct deposit would fix this issue but our team really wants physical checks instead.

Pros

Payroll reports are really convenient to download and everything comes organized exactly how I need it.

Cons

A bit costly compared to other options though you really can't put a price on quality service.

Pros

I appreciate being able to create custom reports that fit our specific needs. Managing employee information is simple and it handles nearly every payroll task we throw at it.

Cons

I get assigned a different rep almost every 3-5 months and it seems like every other conversation turns into a sales pitch for some new service they're pushing.

Pros

The sales representative was friendly. That�s about the only thing that I can think of.

Cons

This platform feels completely outdated and doesn't even display basic totals. Their support is awful, communication is unclear, there's no direction and getting help in my time zone is nearly impossible. The payroll deadlines are ridiculous if you're on the West Coast. They constantly try to upsell when they can't even deliver what we already paid for. Staff turnover is insane, we had three different payroll specialists in three months, none properly trained us. Unauthorized payments keep happening. Employees don't get notified when payroll runs and they still use snail mail for everything which makes zero sense for remote businesses. The Flex and HR teams have no visibility into each other's work so you end up doing everything twice. They keep asking for forms and info they already have in their system. Worst of all, they mislabeled contractors as employees causing major tax headaches. I've wasted countless hours that should have been spent growing my business just chasing corrections and following up on their mistakes.

Pros

I honestly can't find anything positive to say about this platform.

Cons

It has been a nightmare. We've been with them for over 9 months and every single pay period I'm manually entering hours because the time system feed doesn't work properly. It'll randomly pay someone 20 regular hours and 65 overtime hours, completely wrong. I've complained repeatedly but no one even tries to fix these issues. Their IT department claims there are no problems at all, which is ridiculous! During our recent open enrollment, I spent a week trying to reach someone in benefits with no luck. The departments don't talk to each other so my HR contact can't help with benefits questions whATsoever. When I asked for paper enrollment forms to help an employee who couldn't access the system, they told me those don't exist even though we used them during initial signup. They give you almost no power to actually help your employees, then they're impossible to reach when assistance is needed. We left ADP because of poor service but this company makes them look amazing! Can't wait to switch to literally anyone else.

Pros

Having everything consolidated including payroll, time tracking, HR functions has been a game changer for our operations. My Paychex representative really knows their stuff and has been instrumental in helping me get the most out of the platform's capabilities.

Cons

Everything does function properly once you get used to it. Maybe not the way you expect it to.

Pros

Really appreciate how simple it makes payroll processing for my team. Previously I'd spend hours dealing with timesheets, figuring out everyone's pay and manually inputting direct deposit details for each employee.

Cons

The 401K feature is a bit confusing for me to navigate, though that might be more about my own understanding than any real issue with the software itself.

Pros

The interface has a much cleaner design than competitors like ADP which makes it more pleasant to work with.

Cons

I find it frustrating that there are alerts stuck on my dashboard that I cant get rid of. One keeps asking for USA details even though I'm in Canada.

Pros

Managing payroll has become so much simpler with this platform. The whole process feels managed and I don't have to worry about the complicated stuff anymore.

Cons

The reporting feature is solid but having to download every report to view it gets annoying. Would love the option to just preview reports directly without the extra download step.

Pros

I can manage more of our benefits processing through this platform which really takes the manual workload off our accounting team.

Cons

Customer support is basically a ghost town. When you reach out for help, they just shuffle you to a different supervisor to make you think something's happening, then the cycle starts all over again.

Pros

The time card functionality really impressed me. Everything feels intuitive and whenever payroll issues pop up, I can figure out what's wrong pretty quickly.

Cons

The interface feels pretty outdated and I found the reporting capabilities lacking. There's definitely room for improvement there.

Pros

Appreciate how simple it is to locate what I need on the dashboard. The interface feels straightforward to navigate.

Cons

I can't really think of anything major that bothers me about it. The platform handles everything it's meant to do pretty effectively.

Pros

It is amazing how nice the app is to use. The push notifications when my paycheck hits are super convenient and navigating to download paystubs or W2s is a breeze. The interface feels natural and doesn't require any learning curve to figure out.

Cons

Can't think of anything negative to say about this tool. Everything runs smoothly and my whole team picked it up without any issues.

Pros

It is a plus having everything in one place like tax documents, retirement details, pay stubs and the ability to update my direct deposit and withholdings whenever needed.

Cons

I find the retirement section pretty messy and hard to get around. The features there aren't very comprehensive either and the whole interface could really use some work to make it more userfriendly.

Pros

The online portal is one positive. It is relatively easy to handle.

Cons

Customer support has been so bad. Honestly the worst I've dealt with across any industry. I was promised better service for small businesses but that couldn't be further from the truth. My taxes weren't filed properly, which resulted in penalty fees I had to pay. Every single time I submit a support ticket, I have to chase them down just to get a response. The whole experience has been incredibly frustrating and costly.

Pros

The idea of having all these HR services in one place sounds really convenient and should make things smoother but honestly you'd probably be better off going with different providers instead.

Cons

The payroll system has frequent errors that end up being expensive and frustrating to fix. Some issues never get resolved because reaching competent support staff is nearly impossible.

Pros

Interface is really friendly and the dashboard makes everything easy to navigate. When I've needed help, their customer service has gone above and beyond what I expected.

Cons

Nothing comes to mind as everything has been working great for me so far.