Paychex Flex Reviews

“Helpful employee management tools”

Pros

Ive had a positive experience using this software so far. The system works well, it's very simple to navigate and it does a really good job with employee management.

Cons

Seems a little outdated. It comes across as being behind the times and there are quite a few newer features that it still doesn't offer.

“pay details available at a glancea”

Pros

Everything in the app was easy to figure out and visually clear, whether I needed to check my paycheck or download tax documents. It also made it convenient to keep track of PTO and holiday pay.

Cons

I really didn't run into any issues and I never had much reason to contact customer support.

“Great experience!”

Pros

It's functional, simple to navigate and does a really good job handling tax withholdings across different local jurisdictions. I'd highly recommend it to everyone

Cons

Getting in touch with the assigned account representative wasn't always convenient but whenever someone else on the team stepped in, they were consistently helpful and well informed.

“has everything we need”

Pros

This tool has been a really strong fit for us especially because of how flexible it is. We've been able to set up employees who live and work in the same state, employees in different states and even people who travel almost all year and it still handles the tax side very well for us. From the user side, it's also very convenient since employees can log in and manage their 401(k), direct deposit and tax information all in one place. We don't use time clocks because everyone here is salaried so time tracking isn't something we need. On top of that customer support has been excellent and quick to help whenever an issue comes up. For everything it offers, it's a very good value. It's also simple to review and pay both bills and employees.

Cons

Tax calculations for employees working across state lines aren't completely perfect although they're usually very close. Since our whole team is salaried, we don't use time clocks and have no need for tracking but the communication tools in the platform feel a bit limited. Because of that, we don't really use this to communicate with employees and instead rely on phone calls or face to face conversations.

“simple to use”

Pros

Something that worked really well for me was the self service side of the product, along with how simple it was to use. The customer support team was also reliable and for the size of my previous company, the pricing felt like a good value.

Cons

After I downsized, I ran into a few issues that couldn't be resolved. It wasn't really their fault but because of the situation, I ended up needing to move to another company.

“reporting is uncomplicated”

Pros

Handling payroll, tax obligations and retirement contributions felt much less stressful with this. It gave me real confidence when submitting everything and they made government and agency reporting feel easy. For a small business, that's usually the most intimidating part so having that support was a big relief.

Cons

One thing that would have made it even better is built in time clock functionality for tracking hours, overtime and benefits. Having those tasks integrated in one place would be really helpful.

“Too expensive”

Pros

One advantage of Paychex being such a large provider is the sense of stability and experience that comes with it. They seem equipped to support companies of any size, from small businesses to large organizations and they understand the kinds of challenges that come with more complex payroll needs. That said, you definitely pay a premium for that level of service. Overall, the platform is solid, highly customizable and fairly well rounded especially considering the number of acquisitions they've made to bring so many services together under one offering.

Cons

The biggest downside is the price. As a legacy payroll provider, it is noticeably more expensive than many other options on the market. Another challenge was the constant turnover in the specialists assigned to our account. It felt like every month or two we were working with a different Paychex contact. On top of that because of the company's size, their teams seem spread across different regions and not always operating with the same internal tools or account management resources, almost as if there isn't a shared CRM or Salesforce style system in place. We would regularly get calls from different departments trying to upsell us on additional services and more than once we had to explain that we had already discussed the same thing with someone else just weeks earlier and weren't interested.

“mobile clock ins are a win”

Pros

Being able to use it without any hassle especially through the mobile app, has been a big plus. I'm often moving between several sites so having the option to clock in and out from my phone and submit requests directly in the app is very convenient.

Cons

One thing I'm not crazy about is that it takes you straight into the new version instead of the original one first. I haven't really had the time yet to get familiar with all the new features although the ones I've tried so far have been very simple to use.

“helpful pay clock updates”

Pros

Everything felt really clear and its functions and ablities were well explained. The feature I appreciate most is the up to date pay clock and I've gotten a lot of positive feedback about it.

Cons

Sometimes my clock in and clock out records don't sync properly but it's simple to correct the time when that happens.

“onboarding simplified”

Pros

Getting around the website was very easy and the layout made it simple to use. The onboarding process went well and running payroll was hassle free.

Cons

As my business expanded, this wasn't able to keep pace with what we needed. The tax filing also didn't meet the level of support required for our continued growth.

“Secure payroll access anytime”

Pros

Having this in place gave employees a secure way to check their pay stubs whenever they needed to. The interface was user friendly and simple to navigate and the customer support team was consistently very helpful as well.

Cons

Every now and then, the app seemed to run into some kind of cookie or cache related issue. We never fully pinpointed the cause but it was only a small annoyance since we just had to ask employees to force close the app or clear the cache before logging in again.

“helpful time tracking”

Pros

Keeping up with important work information is so much more convenient ever since we started using this. Clocking in and out is very quick and I can review my hours to make sure everything is accurate and notify management right away if something looks off. It's definitely worth the cost. Another plus is that it keeps a detailed directory of people in the company which makes direct communication much more convenient.

Cons

Only problem I've run into is a glitch that signs me out around lunch so I usually need management to go back in and fix my hours.

“poor support after demo”

Pros

Has one of the best employee self service platforms I've had the chance to use. It doesn't have many bugs or issues, offers strong value for the money, gives teams a solid way to communicate and is very simple to navigate.

Cons

I was disappointed by the customer support or lack thereof that was offered. I had one of the worst experiences trying to get anyone to respond to emails after the demo was over. Once that stage ends, the team feels very unempathetic and extremely difficult to get in touch with.

“excellent reporting for small teams”

Pros

Running my small business with it has been going well so far. It's simple to use, the customer service has been reliable and the reporting tools are excellent. I'd definitely use it again.

Cons

Wish it had the more advanced features that I might need if my business grows but for the size of my company right now, it was pretty much perfect.

“Useful analytics”

Pros

It's very user friendly and I really appreciated being able to pull up my paystubs whenever I needed them and make address updates right away without any hassle. The analytics are also a nice addition.

Cons

Every now and then, logging in could be a bit problematic although it usually wasn't during a time sensitive moment and the agents were able to help when available. The internal report system is a really nice feature for people who understand when something actually needs to be reported but with mostly college age staff, it sometimes led to random reports being submitted and too many alerts piling up. Even with that, it's still a useful built in feature.

“well organized interface”

Pros

Using this platform has been a great experience so far and it offers solid value for the price. The interface has a clean look and getting around the system is pretty simple.

Cons

Customer support can be a bit slow at times although that seems pretty common with a lot of providers. We also weren't offered any international payroll options which is a feature we need.

“Easy to customize dashboard”

Pros

Very easy to use and being able to customize the dashboard makes it even better. It's really convenient to check my hours and view my paycheck stubs without any trouble.

Cons

Honestly, I don't have any complaints. I actually prefer it over the other timekeeping programs I've used before.

“time tracking works well”

Pros

One thing I appreciated was the customer support, along with how simple it was to use. The time tracking worked well and the communication features, clock and timer were all very helpful too.

Cons

The downside was the bugs and occasional issues that come up which usually mean you have to reach out to customer service to get them resolved.

“reliable HR support platform”

Pros

It has made HR tasks much more manageable. The platform is user friendly, communication is excellent and the customer support has been consistently helpful. Overall, it's a very effective tool for getting HR responsibilities done efficiently without feeling complicated.

Cons

At this point, I really don't have any complaints. It's covered every feature I need in the application and the reporting has been very strong as well.

“clear paystub access”

Pros

At my job, we used this software for clocking in and getting paid and it made checking my paystubs very simple.

Cons

I haven't used enough of the product to point to any real issues with any part of it.