Paychex Flex Reviews

“Login process is slow”

Pros

Downloading my pay statements didn't involve a bunch of extra steps which was nice. The statements themselves were also laid out clearly and simple to read.

Cons

Getting logged in took way too long and even after I got in, moving around the system to locate my paycheck was frustrating and difficult.

“Makes hiring more convenient”

Pros

Keeping up with my paystubs and vacation balance in this app has been really convenient. It makes checking company HR information and documents simple and I can also review resumes from potential new hires without any trouble.

Cons

Every now and then, their clock runs into bugs and can be a little out of sync with the actual time. When that happens, my clock in and meal break times can end up being recorded incorrectly.

“costs too much for what you get”

Pros

The system itself was fairly simple to work with. Everything felt accessible and I didn't run into any problems when it came to processing payroll. The training they provided was also quite thorough and helpful.

Cons

Trying to get help with payroll or HR questions was extremely frustrating. Calls often went unanswered and it could take several days to hear back from anyone. On top of that the product was very expensive for what it offered and the health insurance options were below average.

“frustrating onboarding from day one”

Pros

Honestly, there wasn't anything positive for me. The onboarding process was extremely complicated to follow and customer service never seemed helpful at all.

Cons

Just didn't work for me. Maybe HR gets more value out of it but as an employee I felt frustrated with it right from the start.

“Difficult to use interface”

Pros

About the only thing Paychex handled well was payroll processing. Beyond that, there really wasn't much that stood out in a positive way and customer service definitely was not one of its strengths.

Cons

This app's interface isn't customizable which made it frustrating to work with. Communication and customer support were terrible and both email and phone support were even worse than expected. We ended up moving to another HRIS for just $500 more per year and it turned out to be far more user friendly, included all the HR modules we needed and offered much better support than Paychex.

“High value tool”

Pros

Having responsive customer support and a dedicated representative has been a big plus. The payroll system is simple to use and the timekeeping app works well for our employees. It also feels like a worthwhile investment especially since we're a non profit and receive a generous discount.

Cons

The reporting features could be stronger although they will work with you on custom options if needed. We also end up with new reps fairly often but whenever payroll is running and we need help quickly someone is always reachable by phone or email.

“good experience so far”

Pros

Using this app has been a really positive experience. The best part is how simple it is to navigate and all the information related to my paycheck is right there and easy to locate.

Cons

At this point, I honestly have not come across anything I dislike. Even being able to get direct deposit on your card is a really nice feature.

“easy to use payroll tools”

Pros

Submitting and creating weekly payroll with it is pretty easy. It also comes with several helpful features at no added cost, including garnishments, custom plans and tax filing.

Cons

We'll be handling time tracking through Paylocity since it doesn't include that feature. Also, once you're no longer a customer, you have to reach out to them directly to get paycheck stubs, W-2s and any other records printed.

“smart payroll system”

Pros

It is very easy to use, simple and smooth. I'd totally recommend it to anyone looking for an easy-to-understand payroll system.

Cons

The only downside for me is the login process. The two-factor authentication can be annoying for employees to deal with.

“User-friendly for payroll but messy mobile app”

Pros

I think that it has a really user-friendly interface and I can track and adjust payroll in real time with ease. accessing benefits is also a very simple.

Cons

Their mobile version is kind of clunky. It feels like there are too many messages popping up which distracts from getting work done.

“easy to use but could be cheaper for small biz”

Pros

The ease of use is awesome. anyone can figure it out on their own. Plus, I love the features available in the app.

Cons

Cost feels high for a small business, especially for what you get. I'd love to see a more affordable plan for businesses with less than 15 people.

“a fantastic tool to use”

Pros

It's simple to get started and there are so many options for our employees. It's a great place to store all of our employee forms, too.

Cons

Like with any system, there are flaws but honestly I haven't really had any issues so I can't say what I dislike the most.

“Trustworthy & simple but lacks efficiency”

Pros

It makes managing payroll so easy. The mobile app is simple to use once you set it up. managing pay stubs, W-2s and PTO is simple and it has self-service tools for employees and automatic payroll tax compliance.

Cons

some of the downsides are that some features cost extra, the reports can be tricky to figure out and customer support isn't always consistent. Overall it works well but it can feel outdated at times.

“Not efficient enough to use”

Pros

The platform is designed really well and the software walks you through everything step by step even if you don't have much experience or knowledge.

Cons

I find it hard to manage reports and duplicate pay stubs or W-2s. It's also tough to recover duplicate documents for employees.

“Works well for payroll but lacks portability”

Pros

Its amazing UI and the ease of use make it really easy for anyone to use the system and find whatever they need.

Cons

The only downside for me is that it's web-based, so I have to log in through the website every time I want to access it.

“mostly straightforward interface”

Pros

Paychex has a simple interface that's easy to use for the most part. Requesting time off is also very easy.

Cons

While the interface is simple and easy to use, I do find some things hard to locate and confusing. For example, past pay stubs aren't in the my Pay section but are on the homepage dashboard which can be frustrating.

“more budget friendly, though not perfect”

Pros

It was so simple to access my paycheck info online without having to deal with physical copies each month.

Cons

It didn't break down how hours worked translated into pay, or specific taxes taken out or track accrued hours like PTO.

“Flexible and reliable”

Pros

UI is flexible and customizable. Payroll and benefits management are reliable and the customer support team is always quick to respond.

Cons

The price goes up quickly depending on the options and the interface is outdated, plus it takes time to get the hang of it.

“easy integration and user-friendly”

Pros

This made integrating payroll for our employees really easy. It's super user-friendly and the document storage is fantastic.

Cons

We haven't found any downsides with Paychex Flex yet. It was easy to set up for our business and we've been really happy with it.

“user-friendly but poor inconsistent service”

Pros

It's pretty basic but still user-friendly. The layout is clean and the user interface is nice and simple. I highly recommended it!

Cons

Their customer service is poor. We seem to get a new rep every week and it's never consistent. Plus, it's pretty pricey considering we don't even have that many features.