Paychex Flex Reviews

“Works best on newer phones”

Pros

It is an easy and right way for employees to clock in and out from anywhere. Plus it allows me to track hours, view paychecks and is simple to use.

Cons

One major drawback is that it struggles to log in on older devices. Well it works best on newer phones and even phones that are just a few years old only log in about half the time.

“user-friendly software”

Pros

I like the fact that it allows me to access my paycheck stubs online.

Cons

The thing I hate is that I have to sign in every time I want to view my information.

“Highly suggested”

Pros

It is very user friendly and easy to navigate. Overall I like the app as it is the best.

Cons

Even when I have selected devices to be remembered it still prompts me for two step verification via text.

“Good one!”

Pros

Paychex processed payroll quickly and I never had to worry about it being late even if I did it the day before. The time clock was also very useful and user friendly. Plus employees can clock in on their phone or at their workstation.

Cons

It is very time-consuming and difficult to ensure that Paychex Flex is pulling the correct taxes for each employee. I think it would be hard to use for a large company.

“A good fit for small non-construction offices”

Pros

It is quite easy to use and entering time cards is quite a simple task now.

Cons

Well I noticed that it did not have all the reports needed for a construction-specific company.

“Nope, not worth the time”

Pros

Not much, I guess it was inexpensive and does not change much from year to year.

Cons

There is a lack of innovation. The technology feels outdated to me as it looks like it is from decades ago.

“Payroll is easy with this”

Pros

The fact that I can conveniently review my W2, paystubs, and access them whenever needed in one place is fantastic. Printing or downloading them is effortless. I also like the clock-in machine feature.

Cons

The app takes an eternity to log in most of the time. There were instances when I would return from lunch on time, but by the time the app opened and I clocked back in, I would be, sometimes, up to 4 minutes late. Those minutes add up when you only get paid once a month.

“Easy navigation”

Pros

It is so easy for employees to move around and scroll through the software

Cons

I wish it had an option to request time adjustments when I forget to clock in.

“Can do it on my own”

Pros

I handle my weekly payroll processing without needing to contact Paychex each time for administrative help.

Cons

The benefits account section is located on a separate website, which is inconvenient.

“smooth payroll processing”

Pros

The payroll processing is so smooth and making changes is not an issue. I appreciate how accurate everything stays, plus the quarterly tax handling is always on time.

Cons

I get bombarded with constant sales pitches for products that aren't relevant to my business needs.

“Professional support team”

Pros

Their support team treATs every inquiry with the same level of professionalism and courtesy whether I'm dealing with a major issue or just have a quick question.

Cons

Nothing really bothers me about it. The pricing seems reasonable and support has been solid.

“Easy to handle”

Pros

It is so easy to handle. Employees can find their paystub info without any hassle, which is great. What I appreciate most is how smoothly it transitions between desktop and mobile, no issues at all.

Cons

sometimes you have to back out of screens to see what you need, which can feel a bit clunky though the navigation is smooth enough that it's not a major issue.

“Manages the entire process”

Pros

I appreciate how it handles the entire payroll process from calculations all the way through tax payments.

Cons

Right now I can't think of any major issues. It does what I need it to do adequately.

“super simple interface”

Pros

I can enter my hours really fast and the interface is super simple.

Cons

The response time when entering employee hours can be inconsistent. Sometimes there's a noticeable delay, other times it's really quick.

“support is hard to reach”

Pros

Really user-friendly. I picked it up quickly

Cons

Getting support when you actually need it feels impossible, can never figure out who to contact. Meanwhile, they're constantly calling me about services I have zero interest in.

“Cost is an issue”

Pros

The account reps are always there when I need them and really helpful with any questions or support issues that come up.

Cons

The pricing has become a real issue for us. We used to get the service for free but they changed their criteria and now we're paying hundreds each month. It's frustrating because we've sent clients to Paychex who are still using them, yet we're stuck with these hefty monthly fees.

“handles quarterly filings”

Pros

Appreciate how it automatically handles my quarterly filings and takes care of worker's comp payments for me.

Cons

Website can be tricky to navigate when I'm trying to edit profiles.

“I can manage everything remotely”

Pros

I can handle payroll, benefits, hours and everything else remotely through one convenient app.

Cons

Can be tough to troubleshoot certain problems when you're not physically there.

“Missing features and bad support”

Pros

The payroll specialist I work responds quickly. When I bring up any issues with our client advocate, he's always understanding and really tries to get things sorted out.

Cons

The issues are endless. It's not user-friendly at all, missing key features and basic functionality feels broken. Getting help from technical support takes forever.

“Works alright for us”

Pros

Payroll and tax functions work really well for us. Generating reports is straightforward and they're clear to read. Setting up and editing payroll items doesn't take much effort.

Cons

setting up new employees and other features takes longer than I'd like. There's always some delay that slows things down. Finding reports is tricky at first, though once you locate one the rest become easier to spot.