Paycom Reviews

“Good for taxes but poor training”

Pros

Helps keep our tax obligations current and ensures we stay compliant with state and IRS requirements.

Cons

Communication dropped off after our main contact left, nobody picked up where he left off with training. Even though I'd used Paycom before, I was completely lost with the new Betti feature and felt abandoned in the process.

“Lots of options but sometimes too rigid”

Pros

Lots of flexibility with all the different options you can choose from. What they tell you upfront is exactly what you'll get, no surprises there. The implementation team was really solid and helped us get everything set up smoothly. They delivered on every promise the sales rep made during our initial meetings.

Cons

It can be too rigid at times like how pay periods automatically include weekends in calculations even when you dont want them to. While it delivers exactly what the sales team promises, that specificity can sometimes work against you when you need more flexibility.

“Great support but location tracking needs work”

Pros

The sales rep and service team are incredibly dedicated - whenever I have questions or run into issues, they're right there to help. Having worked with other services in different departments before, nothing really compares to this level of support.

Cons

I wish the geo-fencing for clock-ins was more flexible. Some of our team members work both in and out of the office and tracking their hours accurately for payroll becomes a real trouble.

“Easy to use after a rough start”

Pros

Biggest advantage is how easy it makes running my business day-to-day. Everything feels smooth and user-friendly, so I don't waste time figuring things out. Customer service has been fantastic and they're really experienced and know what they're doing. Whenever I need help, the support team is excellent at getting me sorted quickly.

Cons

Getting started was pretty rough and I had to wait over 6 months just to get my bank account verified which was frustrating.

“Perfect fittt”

Pros

The partnership with our reps has been fantastic and there customer service is truly outstanding. This product fits our every need perfectly.

Cons

The talent job portal can be confusing to get around.

“Incredible customer service every time!”

Pros

Customer service team here is absolutely incredible & they're always ready to help and maintain such a professional attitude throughout every interaction.

Cons

Nothing really bothers me about this platform, the support team is always there when we need help.

“Good training but reps change too much”

Pros

The training videos they've created for us are really impressive. I'm blown away by how skilled there team is and how they can explain things in so many different ways. All the account entries and cash deposits come through perfectly clean. Our accounting professional loves working with the year-end reports they provide, makes everything so much easier. Training sessions are straightforward and actually helpful. They don't bombard you with emails but when something does come through, it's worth paying attention to. We've discovered tons of useful suggestions and ideas that really benefit our staff.

Cons

The growth has been impressive to watch but it comes with some growing pains. While the new representatives are knowledgeable and effective, I'd really prefer having someone consistent to work with. This role seems to change hands quite often which can be frustrating when you're trying to build a working relationship.

“efficient app but timecards are annoying”

Pros

App is really user-friendly and I love that I can access all my information whenever I have my phone with me.

Cons

Even though I'm on salary, I still need to fill out timecards which is a bit annoying. That said it's way better than ADP & I literally had to reset my password every single time I tried logging into ADP at my old jobs.

“Easy phone access but needs auto payroll”

Pros

I can access the app easily from my phone, whether I'm using the employee or manager interface.

Cons

I would love an automatic payroll feature for salaried staff that runs without manual intervention.

“misleading sales promises”

Pros

The product is well-designed and the interface is user-friendly.

Cons

The sales team promised features they couldn't actually provide, particularly when it came to handling state registrations and tax calculations.

“Amazing service!!!”

Pros

The customer service here is incredible and they really follow through on everything when you're setting up payroll. After having a terrible experience with our last provider, working with this team was such a relief from start to finish.

Cons

I have not run into any problems that weren't quickly fixed once I mentioned them to support.

“Simple and gets the job done”

Pros

Its smooth and gets the job done well, no unnecessary complexity, just solid functionality that works as expected.

Cons

Nothing really comes to mind that bothers me about this platform.

“Saves time despite higher cost”

Pros

I like having payroll and HR functions all in one place. What stands out most is how employees can manage and update their own personal information instead of managers having to handle everything for them.

Cons

The cost is definitely steeper than what we paid our old payroll provider. Their website had a much cleaner, more polished appearance compared to this one. That said, the time I save using this platform is huge for me, so I can live with paying a bit more.

“Great reports but needs experienced help”

Pros

reporting features are smooth and they make pulling data so much simpler. The implementation team was fantastic to work with and made the whole setup process smooth. The approval workflow for checks is efficient and saves me time on daily tasks.

Cons

Given our organization's size and complex setup, we really need someone with more experience and tenure managing our account.

“Smart team and faster workflow”

Pros

The team I work with is fantastic and really excellent customer service. Our workflow has become much quicker and more organised. Staff members appreciate being able to review and approve their paychecks before funds get deposited.

Cons

Getting everyone's info set up initially was pretty time-consuming and tedious.

“Easy to view, hard to update”

Pros

The employee self-serve portal works really well and it's simple to use and makes it simple for staff to access there information.

Cons

It's not as simple as you'd expect when employees need to update there profile information and the process can be pretty challenging for them.

“friendly system but hard to learn”

Pros

Love how simple it is to clock in and out, plus managing schedules as a supervisor couldn't be easier. Time card processing takes just minutes instead of hours.

Cons

The learning curve is pretty steep if you're new to this system. Without prior experience you'll definitely need some time and assistance to get comfortable with everything. While there are tip sheets available, they dont really cover all the features you'll encounter.

“Handles all my manual tasks”

Pros

It handles so many tasks we used to do manually for years. I love it

Cons

Can't think of anything I really dislike, it handles everything I need it to do.

“All in one!”

Pros

Everything's bundled together in one comprehensive package, all the features I need are right there without having to juggle multiple tools.

Cons

The accrual system is confusing and hard to follow. Background checks don't provide enough detail and they're missing credit scores which is frustrating. The applicant platform feels pretty useless and doesn't add much value to the process.

“Easy punches but login is awful”

Pros

Being able to add multiple punches at once is really convenient.

Cons

Login system is a nightmare and I'm constantly having to reset my password just to get in, which happens every single time I try to access the platform.