Paycor Reviews

“Support issues overshadow usability”

Pros

Getting started with the platform didn't take much effort. The interface was simple to get used to, the clock-in and clock-out feature worked well enough. The setup process is uncomplicated and quick, doesn't take much time at all.

Cons

Not a fan of customer service that they offer. It often took two or three calls just to resolve one issue and in many cases the first agents couldn't actually help and had to pass it along to someone at a higher level.

“Great UX”

Pros

The user experience is really strong and from an employee or manager standpoint it's simple to use once everything has been configured. The approval workflows and control features are solid and we rely on it across recruiting, onboarding, time tracking and payroll.

Cons

Onboarding was pretty bumpy. Their team seems overextended and the support staff often doesn't appear fully trained. We've been given incorrect information at times or no clear answer at all which usually means having to escalate issues to level 2 support.

“permission settings are annoying”

Pros

The interface is well designed overall and I appreciate how many settings can be turned on or off depending on the employee. The mobile app has also been really convenient especially for our remote staff.

Cons

Our implementation contact along with customer support, was disappointing. Document uploads and permission settings are also a problem. The system isn't very user-friendly in this area because managers can't be allowed to upload employee documents unless they're also given access to view all employee files, including confidential ones.

“Support team lacks training”

Pros

It did help us consolidate a little by cutting down on separate systems, like getting rid of our ACA tracking tool, Nimble. Their service team was also quick to reply, usually within about an hour by email.

Cons

Honestly almost everything else was a problem. The support team answered fast but they were often not knowledgeable enough and had to rely on other departments for answers and those teams were much slower. The setup was the worst I've ever dealt with and we still feel the way they set everything up created a lot of the issues we ran into. On top of that, there were far too many tax mistakes which made their tax team seem completely unreliable.

“Handy access to w-2”

Pros

I really appreciated how simple it was to pull up my W-2, view it and send it to my other devices whenever I needed. It was also nice that the platform included a time-off viewing option even though my organization didn't actually use that feature.

Cons

I can't think of any real downsides to the product. I enjoyed using it quite a bit and was genuinely disappointed when I had to switch to a different platform.

“Used to be good, now has lots of problems”

Pros

I used to like the impersonation feature but they removed it. I initially found the system user-friendly.

Cons

The call center is a big issue. The wait times are absolutely ridiculous. Last week I was just told to review the documents in the library and didn't get any real help.

“simple to navigate but scheduling is hard”

Pros

Navigating the pages is simple. moving around is easy too and I like that everything is clearly labeled and easy to identify.

Cons

I find the time scheduling feature confusing. When I try to enter blocks or make edits, it does not work as expected for some reason.

“easy to use with great support”

Pros

The system is generally easy to use with an user friendly interface. Plus it has good attendance tracking and excellent customer support.

Cons

some of the less frequently used services are not very user friendly and the tutorials for using them don't provide enough guidance.

“simple clock in and out”

Pros

It is easy to use as clocking in and out is simple and accessing the timecard functions is simple. In short navigation is not an issue.

Cons

There was not anything specific I disliked about it. It is a solid product and very user-friendly.

“easy to track pay but I want better charts”

Pros

I find the system very user-friendly. It is simple to track pay stubs and time entries and changing tax withholdings is easy to do.

Cons

The new interface needs to be more user-friendly. I would also like to see charts that show my time off and how it changes by pay periods, among other things.

“Excellent first experience”

Pros

This is our first HRIS so the whole process has been a learning experience. We use it daily for things like onboarding and its pretty amazing how many features it offers. With all the attachments available I would say its an all in one solution. Some of the resource tools have been super helpful for quick fixes to simple problems. Its also really easy to use for basic HCM. They're constantly updating their features and you can tell theyre dedicated to improving the user experience constantly. The recruiting module has been flexible to our needs. Our sales rep was very helpful and always available when we needed him during set up even though it didnt go perfectly. But he did his best to support us. Onboarding and workforce management were huge challenges for us before we had Paycor. Now its so much easier to set up a solid onboarding process, getting hiring managers involved at the right times and making sure we have all the necessary documentation. Its really been a game changer for us.

Cons

I am not too impressed with Paycor's customer support. I often find myself knowing just as much or even more than the support team. They dont seem very well trained. This can make it tough when I am trying to solve a complicated issue and theres no one around who can help. Another issue is that switching between different parts of Paycor like Recruiting, HCM and Paths can feel disjointed. They all work fine on their own but its obvious they were added on after the main system was built which causes a lack of consistency between them.

“All in one payroll company”

Pros

I really enjoy working with our sales rep. Hes dedicated to making sure we are getting exactly what we need and that we are happy with the service we are getting. Really makes it a nice experience.

Cons

The time it takes to get a response for escalated service requests is a bit frustrating. Sometimes it can take up to two hours and there are situations where I really need a faster response especially if its an urgent issue.

“Great support”

Pros

The customer service helped a great deal during the initial set up and were always there when I needed help. I can always get someone who knows what theyre talking about and my sales rep is always there to help too.

Cons

One feature I wish I had access to is the ability to use the admin platform on my phone. Being able to manage things on the go would make my job so much easier especially since I work across multiple devices.

“User friendly platform”

Pros

Theyve got a solid userfriendly platform. The setup is super simple and everything works together well making it easy to get things done.

Cons

The fees are a real downside. Every little thing gets charged and it adds up quickly especially when youre adding new states to your payroll. It can get pretty expensive.

“Satisfied user”

Pros

Having all our employee information in one place is such a huge convenience. Plus our employees can easily manage their time off requests without any difficulty.

Cons

The time card updates are a pain and take forever to save the update. After each update you have to save it and then it just spins forever. When youve got multiple corrections to make, it becomes a really slow and tedious process.

“Does a nice job”

Pros

All the different features they offer work so well together. It makes things much easier for my employees which is a huge plus.

Cons

Ive had some issues with the chat help. The team doesnt seem to have the answers I need and the AI driven responses can be pretty frustrating. The support needs to improve.

“Has so many bugs”

Pros

One thing I like is having the app on my phone which makes it easy to clock in for work and use the system on the go.

Cons

I come across a lot of bugs and the app needed frequent updates. my information was not always current in the app.

“Feels like a broken system”

Pros

at the very least we could pay our employees on time and navigate the system to the best of our ability.

Cons

The system feels like a patchwork of small tech acquisitions from over the years. This means there is no real expert there who can address the issues or fix system breakdowns.

“Difficult to get assistance when needed”

Pros

The advantages of Paycor include its great value for money and ease of use. Compared to other systems I would say the cost is reasonable for the product offered.

Cons

One of the biggest issue is customer service. When there is a problem, it's hard to reach a knowledgeable representative who can actually help.

“good for basic needs, service needs work”

Pros

ease of use is a big plus and the salesperson was responsive. I would say it is a good system for basic needs, bringing together our benefits, talent management and core features.

Cons

Customer service lacks knowledge and there is not much customization available. so I feel like it needs to be more customer-friendly.