Total 161 reviews
4.3
All reviews are from verified customers
Rating Distribution
5
Stars52%
4
Stars33%
3
Stars11%
2
Stars2%
1
Stars2%
Satisfaction score
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Sharilyn
Mechanical or Industrial Engineering, 101-500 employees
More than a year
“Streamline my tasks
Pros
The look and ease of use are great and the mobile app makes it easy for our employees to access pay stubs, time off requests, timesheet approval and company updates.
Cons
The benefit enrollment and reporting features could use some improvement. BSwift is a solid platform but we always have errors in our enrollment each year that need correcting throughout the year.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
7
Functionality
7
Stephen
Chemicals, 1-10 employees
More than a year
“Paycor is the best
Pros
It's made managing all employee payroll and assets from one platform so simple and easy.
Cons
Honestly, I haven't found anything to dislike about this tool. It handles everything a business needs to manage employee pay and that's pretty great.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nick
Hospitality, 101-500 employees
More than a year
“Poor service
Pros
It offers a really complete set of programs. The onboarding and ATS features work the best for us.
Cons
Support is terrible. The implementation process is tough and they don't take the time to understand your business or processes. They have a lot of functionality but it doesn't always work well together, and some features even contradict each other.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
1
Functionality
2
Cami
Machinery, 51-100 employees
More than a year
“Good tool overall
Pros
I really like the one-on-one sessions. They were super helpful for getting hands-on guidance with our account.
Cons
Some of the sessions felt more like a sales pitch. Others didn't really go in-depth on Paycor itself.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
5
Functionality
7
Kyle
Mechanical or Industrial Engineering, 51-100 employees
Less than a year
“Paycor functions well
Pros
It definitely helps me make sure I can pay my employees on time. It feels like It's constantly improving and adapting to make things better.
Cons
The report builder can be difficult to use and if you have issues, it can be hard to get them resolved.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
5
Functionality
9
Sierra
Hospitality, 101-500 employees
More than a year
“Great software
Pros
It's very user-friendly. I can easily explain to our team members how to make updates to their accounts.
Cons
I've encountered bugs at random times. I've had to call several times about weird issues I wanted to fix myself.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
5
Functionality
7
Amanda
Logistics and Supply Chain, 51-100 employees
More than a year
“Complete solution
Pros
I think the platform is a solid all-in-one solution with single sign-on for both admins and employees. Payroll and onboarding run smoothly without any issues.
Cons
We've had several issues with the benefits integration. The build for open enrollment each year is wrong, causing delays that affect everything.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
7
Functionality
6
Alex
Logistics and Supply Chain, 51-100 employees
More than a year
“How I found Paycor
Pros
Overall, It's great and the features are really effective. The payroll side of things works especially well!
Cons
Sometimes, things get updates that aren't really that great. They also have features that need updating but they just don't get them.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
5
Functionality
7
Demian
Education Management, 500+ employees
Less than a year
“Simple to use
Pros
The app is really easy for employees to use. They can check their paychecks, W-2s, enroll in benefits and request time off. The payroll and benefits admin processes are also simple.
Cons
The report builder is missing payroll data or templates. It's not as easy to use as the custom reports.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
7
Functionality
10
Amanda
Consumer Goods, 500+ employees
More than a year
“Interactive interface
Pros
It gives us an all-in-one solution for all of our HR needs which is really convenient.
Cons
Their customer service is lacking. You'll get multiple different answers when you call in to ask a question.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
4
Functionality
8
Rosa
Food & Beverages, 51-100 employees
More than a year
“I would highly recommend it!
Pros
Amazing! We've been with Paycor for over 7 years and we use several of their platforms. I would highly recommend it and it's easy to use and our employees love it. They're on Paycor all the time.
Cons
Chat support used to be good. When we first signed up, we had a designated support person.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10
Aubrey
Higher Education, 500+ employees
More than a year
“Doesn't fit well for higher education
Pros
There are too many workarounds. We have to create a lot of paper forms because we can't create workflows within Paycor which is kind of a problem.
Cons
It's not great for handling the odd types of pay that exist in higher ed.
Rating Distribution
Ease of use
5
Value for money
2
Customer Support
2
Functionality
4
Wilson
Information Technology and Services, 500+ employees
More than a year
“Perfect for handling payroll
Pros
I use It for HR management and payroll needs. It allows me to create our own payroll system and once everything's set up, it runs on autopilot, avoiding payroll errors.
Cons
I contacted them several times via email and they never responded. I calledcbut they didn't offer any useful support.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
4
Functionality
9
Kerry
Sports, 500+ employees
Less than 6 months
“Best customer support
Pros
The implementation team has been incredibly responsive. They're super knowledgeable and friendly which made the whole setup process smooth.
Cons
We've only been using It for a few months, so we're still on the fence about it.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Christine
Computer & Network Security, 51-100 employees
More than a year
“Easy for beginners
Pros
I love the website and how easy it is to manage HR and payroll data. I also like that when HR makes changes, it automatically flows into payroll.
Cons
It's been a learning process with trial and error. We definitely need more guided directions on reporting, workflows and early payroll deposits.
Rating Distribution
Ease of use
9
Value for money
6
Customer Support
5
Functionality
6
Shelby
Ride Med Trust, 101-500 employees
Less than a year
“Just fine. Not for us
Pros
It's just okay. I have used other platforms that are much better than Paycor.
Cons
Accessing Excel reports with this tool isn't easy and if there's an issue, customer support feels almost nonexistent. We always have to wait too long before our queries get answered.
Rating Distribution
Ease of use
6
Value for money
4
Customer Support
1
Functionality
6
Adam
Banking, 11-50 employees
Less than 6 Months
“Great experience so far
Pros
Paycor is extremely userfriendly, particularly when it comes to managing timekeeping and requesting time off.
Cons
Paycor has flawlessly met all my requirements. So far I haven't run into any problems.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Julia
Retail, 11-50 employees
More than a year
“Excel reports couldn't be accessed easily
Pros
It was very easy for us to set up Paycor. It is also easy to navigate and we especially liked how simple it was to enter payroll information.
Cons
After leaving Paycor, accessing our reports became extremely challenging. I specifically required our payroll and employee data in Excel format, but unfortunately, Paycor couldn't convert them easily. This made it difficult to retrieve and use historical data that we needed for audits and analysis. While the app itself offers a good range of features while in use, but limitations in making these records accessible after switching providers have been frustrating. For businesses needing data continuity, ensuring report accessibility beyond the platform should be looked into.
Rating Distribution
Ease of use
8
Value for money
4
Customer Support
4
Functionality
8
Sarah
Writing and Editing, 1-10 employees
More than a year
“Data management simplified
Pros
It was really convenient to consolidate all my work data, like hourly wage, PTO, and tax forms, all in one place. Plus, knowing that our HR manager could easily access my account for any questions or issues was a relief.
Cons
The way available time off hours are arranged and described seemed quite confusing to me.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Michelle
Civic & Social Organization, 11-50 employees
“Paycor is just average
Pros
We had no complications setting it up or navigating it.
Cons
I feel it is a little bit cluttered. The interface feels cluttered with features that aren't necessary.
Rating Distribution
Ease of use
5
Value for money
8
Customer Support
8
Functionality
6