Scott Kear
Automotive, 51-100 employees
More than a year
“powerful mobile functionality”
Pros
The app covers almost everything the desktop version does so I can handle nearly all the same tasks right from my phone.
Cons
Certain documents can't be saved as PDFs so we still have to print them out and scan them back in.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Teresa Hauser
Government Administration, 51-100 employees
More than a year
“saves a lot of effort”
Pros
Adding information for new employees is simple and it saves a lot of effort by handling time calculations automatically.
Cons
We've run into a few system glitches where time was deducted when it shouldn't have been or extra time was added back by mistake.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Beth Bacarella
Retail, 11-50 employees
More than a year
“Knowledgeable team”
Pros
It has been part of my workflow since 2011 and it has always been very simple to work with. Whenever I've had questions about features I hadn't used before, I could either call or send an email and their team responded very quickly. Most of the time, they would actually call me and walk me through everything step by step instead of trying to explain it all in an email which I really appreciated.
Cons
I don't have any real complaints about it. Their pricing has increased since 2011 but that's true of just about everything so it doesn't really bother me. I get approached all the time by other companies saying they can do it for less but I have no interest in switching. I've heard too many nightmare stories about other providers handling tax filings incorrectly and causing problems, while Paycor has never given me any issues. Accurate payroll is extremely important to me and Paycor continues to deliver so I plan to stick with them.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
9
Donna Magers
Building Materials, 101-500 employees
More than a year
“Simple for everyone”
Pros
I find it userfriendly. The system is simple to navigate for both administrators and employees which is the part I appreciate most.
Cons
Not a fan of the frequent changes in customer support specialists.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
10
Functionality
8
ronda jenkins
Consumer Services, 51-100 employees
More than a year
“They keep updating the system”
Pros
Using it has been pretty simple and whenever something comes up, help is always there. I also appreciate that they regularly ask users for feedback and keep updating the system to improve the product.
Cons
It might seem minor but I really wish the cursor would automatically land in the name search field when opening Manage EE's in the payroll section. Having to click into the box before typing in the employee name feels complex and like an unnecessary extra step.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8