Paycor Reviews

“Used to be good, now has lots of problems

Pros

I used to like the impersonation feature but they removed it. I initially found the system user-friendly.

Cons

The call center is a big issue. The wait times are absolutely ridiculous. Last week I was just told to review the documents in the library and didn't get any real help.

“simple to navigate but scheduling is hard

Pros

Navigating the pages is simple. moving around is easy too and I like that everything is clearly labeled and easy to identify.

Cons

I find the time scheduling feature confusing. When I try to enter blocks or make edits, it does not work as expected for some reason.

“easy to use with great support

Pros

The system is generally easy to use with an user friendly interface. Plus it has good attendance tracking and excellent customer support.

Cons

some of the less frequently used services are not very user friendly and the tutorials for using them don't provide enough guidance.

“simple clock in and out

Pros

It is easy to use as clocking in and out is simple and accessing the timecard functions is simple. In short navigation is not an issue.

Cons

There was not anything specific I disliked about it. It is a solid product and very user-friendly.

“easy to track pay but I want better charts

Pros

I find the system very user-friendly. It is simple to track pay stubs and time entries and changing tax withholdings is easy to do.

Cons

The new interface needs to be more user-friendly. I would also like to see charts that show my time off and how it changes by pay periods, among other things.

“Excellent first experience

Pros

This is our first HRIS so the whole process has been a learning experience. We use it daily for things like onboarding and its pretty amazing how many features it offers. With all the attachments available I would say its an all in one solution. Some of the resource tools have been super helpful for quick fixes to simple problems. Its also really easy to use for basic HCM. They're constantly updating their features and you can tell theyre dedicated to improving the user experience constantly. The recruiting module has been flexible to our needs. Our sales rep was very helpful and always available when we needed him during set up even though it didnt go perfectly. But he did his best to support us. Onboarding and workforce management were huge challenges for us before we had Paycor. Now its so much easier to set up a solid onboarding process, getting hiring managers involved at the right times and making sure we have all the necessary documentation. Its really been a game changer for us.

Cons

I am not too impressed with Paycor's customer support. I often find myself knowing just as much or even more than the support team. They dont seem very well trained. This can make it tough when I am trying to solve a complicated issue and theres no one around who can help. Another issue is that switching between different parts of Paycor like Recruiting, HCM and Paths can feel disjointed. They all work fine on their own but its obvious they were added on after the main system was built which causes a lack of consistency between them.

“All in one payroll company

Pros

I really enjoy working with our sales rep. Hes dedicated to making sure we are getting exactly what we need and that we are happy with the service we are getting. Really makes it a nice experience.

Cons

The time it takes to get a response for escalated service requests is a bit frustrating. Sometimes it can take up to two hours and there are situations where I really need a faster response especially if its an urgent issue.

“Great support

Pros

The customer service helped a great deal during the initial set up and were always there when I needed help. I can always get someone who knows what theyre talking about and my sales rep is always there to help too.

Cons

One feature I wish I had access to is the ability to use the admin platform on my phone. Being able to manage things on the go would make my job so much easier especially since I work across multiple devices.

“User friendly platform

Pros

Theyve got a solid userfriendly platform. The setup is super simple and everything works together well making it easy to get things done.

Cons

The fees are a real downside. Every little thing gets charged and it adds up quickly especially when youre adding new states to your payroll. It can get pretty expensive.

“Satisfied user

Pros

Having all our employee information in one place is such a huge convenience. Plus our employees can easily manage their time off requests without any difficulty.

Cons

The time card updates are a pain and take forever to save the update. After each update you have to save it and then it just spins forever. When youve got multiple corrections to make, it becomes a really slow and tedious process.

“Does a nice job

Pros

All the different features they offer work so well together. It makes things much easier for my employees which is a huge plus.

Cons

Ive had some issues with the chat help. The team doesnt seem to have the answers I need and the AI driven responses can be pretty frustrating. The support needs to improve.

“Has so many bugs

Pros

One thing I like is having the app on my phone which makes it easy to clock in for work and use the system on the go.

Cons

I come across a lot of bugs and the app needed frequent updates. my information was not always current in the app.

“Feels like a broken system

Pros

at the very least we could pay our employees on time and navigate the system to the best of our ability.

Cons

The system feels like a patchwork of small tech acquisitions from over the years. This means there is no real expert there who can address the issues or fix system breakdowns.

“Difficult to get assistance when needed

Pros

The advantages of Paycor include its great value for money and ease of use. Compared to other systems I would say the cost is reasonable for the product offered.

Cons

One of the biggest issue is customer service. When there is a problem, it's hard to reach a knowledgeable representative who can actually help.

“good for basic needs, service needs work

Pros

ease of use is a big plus and the salesperson was responsive. I would say it is a good system for basic needs, bringing together our benefits, talent management and core features.

Cons

Customer service lacks knowledge and there is not much customization available. so I feel like it needs to be more customer-friendly.

“great service but billing was hard

Pros

The customer service is excellent and it's easy to implement and use for everyone. I would say it is perfect for companies that are growing or don't have a large workforce where technology is easily accessible.

Cons

as per me the billing department was a problem. There was not an easy number to call when I faced an issue. The email I received sent me on a wild goose chase and all I wanted to do was pay my invoice.

“simple recruiting platform but limited reporting features

Pros

I really like how user-friendly the recruiting platform is. It simplifies the hiring process with its intuitive design making collaboration with hiring managers and tracking candidate progress effortless.

Cons

The reporting features are quite limited and customization is tough which means you don't always get the metrics you need. Luckily there are workarounds if you are willing to put in some extra effort outside the system.

“Friendly and helpful customer support

Pros

The customer service has been a pleasant change. The technology is also easy to use and the UI is friendly for employees as well.

Cons

It is a self-implementation platform so it does require some effort from the user to get everything set up.

“Works well but needs better support

Pros

Paycor software works well and the folders for documents have been especially helpful allowing us to save files in different folders.

Cons

I feel like customer service could use improvement. Representatives should be able to assist with urgent issues.

“getting better

Pros

This app is always improving and really making the process better especially compared to how it was the first time I used it.

Cons

The lack of customization options is a drawback and customer service is hit or miss. I don't often get the help I need when I reach out.