Paycor Reviews

“all payroll details in one place

Pros

Having payroll information and employee benefits together in one system is the biggest advantage for me. It keeps everything in a single place acting as a centralized solution and I can work through tasks without the whole program locking up or freezing.

Cons

There really isn't anything I dislike about it but the price climbs quickly when you want to add each extra integration. I just wish it were more affordable overall.

“great integration capabilities

Pros

Something that really works well is how connected the system feels. Once an HR admin changes a candidate's status to "hired" in the Recruiting module, that information moves straight into Payroll and Onboarding without any extra re-entry. It saves a lot of time and cuts out the hassle of typing the same details into multiple places. Another big plus is having electronic tax documents like W-2s and 1095-Cs stored in the same spot employees already use to check their weekly pay which makes everything much more convenient.

Cons

A downside has been the recent move toward AI-based support. Some users are frustrated because it feels harder now to get in touch with a knowledgeable human rep when they're dealing with more complicated issues.

“Well laid out system

Pros

Everything is laid out in a very user-friendly way and getting around the system feels easy. The interface feels natural and makes sense. It makes it simple to keep track of pay, days off and allowances all from one page which is really convenient. The biggest plus is how simple it is to use overall.

Cons

I honestly haven't run into any problems with it. I really don't have any complaints.

“Support staff never lets you down

Pros

Whenever I needed help customer support was very responsive and useful. They have never kept me waiting for answers. I was always able to find exactly what I needed. The platform was user-friendly overall and felt very simple to work with.

Cons

Didn't notice any drawbacks at all. The website worked well for me the whole time and I appreciated all the tabs and sections available to work in.

“Handles core tasks well

Pros

Everything I needed for HR in a previous role was all in one place and the platform was very simple to use. It handled all the core tasks really well and I could always count on it whenever I needed to check my pay information.

Cons

The system is pretty basic so there isn't much you can do beyond its primary functions. We mostly used it for payment details and it didn't offer much outside of that.

“centralized HR solution

Pros

Having payroll, onboarding, documents and employee information all in one system really helps keep things organized. It makes managing multiple employees much more manageable especially when there is a lot to keep track of. After spending a little time with it, the platform feels fairly user-friendly and daily tasks become easier to handle.

Cons

Support is not always as quick as it should be which can be frustrating when you need help right away. A few parts of the system are less user-friendly than expected and some features require extra steps to understand. When issues come up, getting them fixed can sometimes take longer than it really should.

“Weak support and disappointing performance

Pros

Navigation is mostly simple although it's honestly hard to say much else positive because using this software has been a nightmare overall.

Cons

This has been an extremely disappointing system to work with. Urgent payroll problems regularly take weeks to get resolved which is completely unacceptable when employees' pay is involved. Customer support is consistently weak, with long hold times just to reach someone and there are no dedicated account reps to offer any continuity or ownership. The onboarding was inadequate and the platform wasn't configured properly from the beginning. After the contracts are signed, the level of support drops off sharply, leaving you to figure out complicated payroll and HR issues on your own. The software also falls short of what was promised. We were repeatedly told certain features could be done, only to later learn the system doesn't actually support them. The most frustrating part is that when I contact support, it often feels like I understand the product better than the people helping me. Even simple requests turn into hours of follow-up, repeated explanations and escalations and many problems still never get fixed. If you go with this platform, expect to spend at least five hours trying to solve issues that should be simple, with no assurance they'll ever be resolved. I would not recommend it to any organization that depends on reliability, responsiveness or accurate payroll processing.

“essential tool for my work

Pros

The right tools make all the difference and this is definitely one of the most important ones that helps me do my job well while still keeping a healthy work-life balance.

Cons

If I had to point out anything, it would be that we're still using a legacy version of the system. I'd really welcome the chance to upgrade although I know that's a company-level decision rather than an issue with the platform itself.

“awful service

Pros

Honestly there is not much positive I can point to. I have used several other payroll systems and this one has been the worst by far. If I had to mention one thing, the customer service representatives are at least always friendly even though they are based in India and it can be difficult to understand each other.

Cons

Getting help has been a terrible experience. I end up needing support almost every week and sometimes it takes weeks to hear back. Other times, I get so worn out from having to explain the same issue over and over again that I eventually just give up.

“Painful login process

Pros

Compared with other HR platforms, it generally handles the basics it's supposed to. There's also a mobile app that lets you check your pay stubs, review pay history and sign documents.

Cons

The word that best describes my couple of years using it through work is finicky. It usually managed the core tasks but the login process was especially painful. If the app sat in the background for even a short moment, the session would time out and force another sign-in. That got really annoying anytime I needed to jump over to another app, like a calculator, to work something out quickly. On top of that, it kept asking for the full two-factor authentication every time even when "Remember this device" was selected.

“incredible applicant tracking system

Pros

Right from the start, it has been very user-friendly. Our favorite part is the applicant tracking system. Recruiting and onboarding are simple and that has made our whole process much more efficient.

Cons

One thing I wish they offered is a direct phone number to contact someone when a question or issue comes up. At the moment, you have to send an email to customer support although they do reply fairly quickly.

“Full employee lifecycle visibility

Pros

It covers employee management end to end which makes it really useful. Being able to follow someone through the whole journey, from candidate to employee, is one of the most valuable parts of the system.

Cons

It's not always clear how to get the most out of the platform. The training resources aren't especially helpful, reporting can feel like a slog and having a built-in definitions or glossary module would make things a lot better.

“Easy to clock in

Pros

Having everything in one place for HR and payroll has worked really well for me. The platform is simple to handle and I can clock in and out without any problems. I also take vacation every year and entering my time off is simple which gives me confidence that a system glitch won't suddenly disrupt my plans.

Cons

Like any HRIS platform, it isn't flawless. The biggest downside is the customer support since response times can be pretty slow. The learning curve wasn't too difficult for me as a millennial but I've noticed other people seem to have a harder time getting comfortable with it.

“Promising interface

Pros

We haven't gone live with the HRIS yet since we're still in the integration phase and planning to be fully in by January 1, 2025. From what I've seen during the conference and training though, the interface has been very appealing.

Cons

Nothing to note at this point since I haven't actually worked in the system yet. We're still in the integration stage so I can't really speak to the experience in detail.

“saves us time and money

Pros

After dealing with ongoing time clock and scheduling problems in the past, this has fixed a lot of those issues that were hurting our payroll which has ended up saving us both time and money. The customer support team has been cooperative and the available tools have been really helpful. The app is also very user-friendly for employees when it comes to requesting time off, updating availability, managing direct deposit and accessing their employee file and other work-related documents.

Cons

There are still some limitations with reporting and a few industry-specific scheduling settings are lacking. There's also a gap right now between the recruiting platform and the main software. That said their IT team has let us know updates are on the way and some of the features we need are included in those upcoming improvements.

“Strong value for money

Pros

Everything is laid out in a very organized way and having all the tools centralized in one place makes day-to-day work much more convenient. Compared with our previous provider, it also feels like we're getting a lot more for the price which has been a big plus.

Cons

Customer support has been a weak spot. Dealing with some of the success managers is incredibly frustrating because they often don't seem focused on actually helping. Instead, it feels like they are just trying to stall for more time and sometimes they disappear completely and stop responding.

“Helpful training and support

Pros

Getting the program up and running for my agency was very simple and the customer service has been top-notch. The staff listens to my feedback. The training options they provide to users are also really valuable and the payroll tax management feature has been a big plus as well.

Cons

The biggest challenge was figuring out how our GL system and IT system would communicate with each other. In the end, it was so difficult to get everything corrected properly that we chose to handle the uploads manually instead.

“complicated system

Pros

It handles the US payroll process well and the document management side is quite extensive. It also provides a company org chart and lets you send documents for signature directly within the system.

Cons

The platform is not very user-friendly and it is hard to figure out where the different features are located. The Performance module does not really work for conducting performance reviews and the goals seem designed more for check-ins than for actually measuring performance. Customer support is genuinely poor and when questions come up, there is often no response at all. Each module feels separate, with very little sense of integration so the whole system comes across like a patchwork. You also cannot copy forms which means everything has to be recreated from scratch every time.

“Smooth transition

Pros

Bringing candidates over from Recruiting into onboarding has been really convenient especially since their application data transfers over without much hassle. Processing offer letters through DocuSign is also a big plus and helps move things along efficiently.

Cons

One frustrating part is how many clicks it can take just to finish a basic task. On top of that, the names of different drop-down options seem to change randomly which makes things confusing and creates a learning curve all over again each time.

“useful app, poor support

Pros

Clocking in and out is simple and submitting time-off requests is simple too. Employees generally enjoy using the app. I also appreciate the expense management features and being able to keep all documents stored electronically in one place.

Cons

Customer support has been the biggest frustration. Tickets take a very long time to get resolved and the support team can be difficult to understand. A lot of the time, when they fix one issue something else ends up breaking. More tax-related support would also be really helpful.

“Support issues overshadow usability

Pros

Getting started with the platform didn't take much effort. The interface was simple to get used to, the clock-in and clock-out feature worked well enough. The setup process is uncomplicated and quick, doesn't take much time at all.

Cons

Not a fan of customer service that they offer. It often took two or three calls just to resolve one issue and in many cases the first agents couldn't actually help and had to pass it along to someone at a higher level.

“Great UX

Pros

The user experience is really strong and from an employee or manager standpoint it's simple to use once everything has been configured. The approval workflows and control features are solid and we rely on it across recruiting, onboarding, time tracking and payroll.

Cons

Onboarding was pretty bumpy. Their team seems overextended and the support staff often doesn't appear fully trained. We've been given incorrect information at times or no clear answer at all which usually means having to escalate issues to level 2 support.

“permission settings are annoying

Pros

The interface is well designed overall and I appreciate how many settings can be turned on or off depending on the employee. The mobile app has also been really convenient especially for our remote staff.

Cons

Our implementation contact along with customer support, was disappointing. Document uploads and permission settings are also a problem. The system isn't very user-friendly in this area because managers can't be allowed to upload employee documents unless they're also given access to view all employee files, including confidential ones.

“Support team lacks training

Pros

It did help us consolidate a little by cutting down on separate systems, like getting rid of our ACA tracking tool, Nimble. Their service team was also quick to reply, usually within about an hour by email.

Cons

Honestly almost everything else was a problem. The support team answered fast but they were often not knowledgeable enough and had to rely on other departments for answers and those teams were much slower. The setup was the worst I've ever dealt with and we still feel the way they set everything up created a lot of the issues we ran into. On top of that, there were far too many tax mistakes which made their tax team seem completely unreliable.

“Handy access to w-2

Pros

I really appreciated how simple it was to pull up my W-2, view it and send it to my other devices whenever I needed. It was also nice that the platform included a time-off viewing option even though my organization didn't actually use that feature.

Cons

I can't think of any real downsides to the product. I enjoyed using it quite a bit and was genuinely disappointed when I had to switch to a different platform.

“Used to be good, now has lots of problems

Pros

I used to like the impersonation feature but they removed it. I initially found the system user-friendly.

Cons

The call center is a big issue. The wait times are absolutely ridiculous. Last week I was just told to review the documents in the library and didn't get any real help.

“simple to navigate but scheduling is hard

Pros

Navigating the pages is simple. moving around is easy too and I like that everything is clearly labeled and easy to identify.

Cons

I find the time scheduling feature confusing. When I try to enter blocks or make edits, it does not work as expected for some reason.

“easy to use with great support

Pros

The system is generally easy to use with an user friendly interface. Plus it has good attendance tracking and excellent customer support.

Cons

some of the less frequently used services are not very user friendly and the tutorials for using them don't provide enough guidance.

“simple clock in and out

Pros

It is easy to use as clocking in and out is simple and accessing the timecard functions is simple. In short navigation is not an issue.

Cons

There was not anything specific I disliked about it. It is a solid product and very user-friendly.

“easy to track pay but I want better charts

Pros

I find the system very user-friendly. It is simple to track pay stubs and time entries and changing tax withholdings is easy to do.

Cons

The new interface needs to be more user-friendly. I would also like to see charts that show my time off and how it changes by pay periods, among other things.

“Excellent first experience

Pros

This is our first HRIS so the whole process has been a learning experience. We use it daily for things like onboarding and its pretty amazing how many features it offers. With all the attachments available I would say its an all in one solution. Some of the resource tools have been super helpful for quick fixes to simple problems. Its also really easy to use for basic HCM. They're constantly updating their features and you can tell theyre dedicated to improving the user experience constantly. The recruiting module has been flexible to our needs. Our sales rep was very helpful and always available when we needed him during set up even though it didnt go perfectly. But he did his best to support us. Onboarding and workforce management were huge challenges for us before we had Paycor. Now its so much easier to set up a solid onboarding process, getting hiring managers involved at the right times and making sure we have all the necessary documentation. Its really been a game changer for us.

Cons

I am not too impressed with Paycor's customer support. I often find myself knowing just as much or even more than the support team. They dont seem very well trained. This can make it tough when I am trying to solve a complicated issue and theres no one around who can help. Another issue is that switching between different parts of Paycor like Recruiting, HCM and Paths can feel disjointed. They all work fine on their own but its obvious they were added on after the main system was built which causes a lack of consistency between them.

“All in one payroll company

Pros

I really enjoy working with our sales rep. Hes dedicated to making sure we are getting exactly what we need and that we are happy with the service we are getting. Really makes it a nice experience.

Cons

The time it takes to get a response for escalated service requests is a bit frustrating. Sometimes it can take up to two hours and there are situations where I really need a faster response especially if its an urgent issue.

“Great support

Pros

The customer service helped a great deal during the initial set up and were always there when I needed help. I can always get someone who knows what theyre talking about and my sales rep is always there to help too.

Cons

One feature I wish I had access to is the ability to use the admin platform on my phone. Being able to manage things on the go would make my job so much easier especially since I work across multiple devices.

“User friendly platform

Pros

Theyve got a solid userfriendly platform. The setup is super simple and everything works together well making it easy to get things done.

Cons

The fees are a real downside. Every little thing gets charged and it adds up quickly especially when youre adding new states to your payroll. It can get pretty expensive.

“Satisfied user

Pros

Having all our employee information in one place is such a huge convenience. Plus our employees can easily manage their time off requests without any difficulty.

Cons

The time card updates are a pain and take forever to save the update. After each update you have to save it and then it just spins forever. When youve got multiple corrections to make, it becomes a really slow and tedious process.

“Does a nice job

Pros

All the different features they offer work so well together. It makes things much easier for my employees which is a huge plus.

Cons

Ive had some issues with the chat help. The team doesnt seem to have the answers I need and the AI driven responses can be pretty frustrating. The support needs to improve.

“Has so many bugs

Pros

One thing I like is having the app on my phone which makes it easy to clock in for work and use the system on the go.

Cons

I come across a lot of bugs and the app needed frequent updates. my information was not always current in the app.

“Feels like a broken system

Pros

at the very least we could pay our employees on time and navigate the system to the best of our ability.

Cons

The system feels like a patchwork of small tech acquisitions from over the years. This means there is no real expert there who can address the issues or fix system breakdowns.

“Difficult to get assistance when needed

Pros

The advantages of Paycor include its great value for money and ease of use. Compared to other systems I would say the cost is reasonable for the product offered.

Cons

One of the biggest issue is customer service. When there is a problem, it's hard to reach a knowledgeable representative who can actually help.

“good for basic needs, service needs work

Pros

ease of use is a big plus and the salesperson was responsive. I would say it is a good system for basic needs, bringing together our benefits, talent management and core features.

Cons

Customer service lacks knowledge and there is not much customization available. so I feel like it needs to be more customer-friendly.

“great service but billing was hard

Pros

The customer service is excellent and it's easy to implement and use for everyone. I would say it is perfect for companies that are growing or don't have a large workforce where technology is easily accessible.

Cons

as per me the billing department was a problem. There was not an easy number to call when I faced an issue. The email I received sent me on a wild goose chase and all I wanted to do was pay my invoice.

“simple recruiting platform but limited reporting features

Pros

I really like how user-friendly the recruiting platform is. It simplifies the hiring process with its intuitive design making collaboration with hiring managers and tracking candidate progress effortless.

Cons

The reporting features are quite limited and customization is tough which means you don't always get the metrics you need. Luckily there are workarounds if you are willing to put in some extra effort outside the system.

“Friendly and helpful customer support

Pros

The customer service has been a pleasant change. The technology is also easy to use and the UI is friendly for employees as well.

Cons

It is a self-implementation platform so it does require some effort from the user to get everything set up.

“Works well but needs better support

Pros

Paycor software works well and the folders for documents have been especially helpful allowing us to save files in different folders.

Cons

I feel like customer service could use improvement. Representatives should be able to assist with urgent issues.

“getting better

Pros

This app is always improving and really making the process better especially compared to how it was the first time I used it.

Cons

The lack of customization options is a drawback and customer service is hit or miss. I don't often get the help I need when I reach out.

“great communication and attention

Pros

The communication and attention we received were incredible. They asked lots of questions and were genuinely interested in learning more about us which was wonderful.

Cons

I had a great experience. There's nothing negative to mention and nothing felt missing on that day.

“One stop for everything!

Pros

It is a one stop solution for talent management. We can handle everything from applicant tracking to onboarding, benefits, performance management and much more.

Cons

some features were self-service and a bit confusing but I was able to get support when I needed it.

“The worst customer service ever

Pros

I honestly cannot think of a single positive aspect about Paycor. I just cannot find anything good to say about it.

Cons

This is by far the worst customer service I have ever experienced with any software. From call centers where you cannot hear the representative to a sales rep who ignored calls and emails, basic issues take weeks to resolve.

“easy for the team to use!

Pros

The system is very easy to use. as our entry-level team members were able to navigate Paycor which significantly eases the workload for the management team.

Cons

During the conversion there were challenges with setting up the payroll. Our payroll has a lot of complexities because we are a nonprofit and our funding comes from various programs.

“Complete solution

Pros

Its a complete solution thats really user friendly as well. Everything is at one place so theres no need to deal with a bunch of different systems or moving parts. I like how it is designed!

Cons

Customer service is certainly an issue. I can never get in touch with a live person. I face issues like losing accesswhere it takes a day or two to get back in.