Paylocity Reviews

“Smooth setup

Pros

The implementation process was so smooth and didn't take long to pick up. Everything feels natural when moving between different modules and I really like how employees can easily access there own information.

Cons

The transition from onboarding to the employee module isn't always smooth. Some features feel a bit clunky and require extra training for new HR team members to get comfortable with.

“not much training needed

Pros

The user experience is really solid. My teams barely need any training when we introduce new features and the data analytics give us exactly what we need to run our business effectively.

Cons

Customization options for fields and their placement could be better. While the custom fields work fine and give us access to the important info we need, there's definitely room for improvement in terms of flexibility.

“Friendly staff

Pros

I really appreciate how knowledgeable the support team is. They're always eager to help and maintain such a positive attitude when resolving issues. Their patience and friendliness really stands out and they consistently go above and beyond what's expected.

Cons

There have been a few bugs that took a while to resolve but overall my experience has been pretty good

“long waiting times

Pros

Self-service portal really stands out and gives employees control over their information. Being able to check pay stubs, tax details and benefits whenever they need to creates transparency and definitely boosts satisfaction levels.

Cons

The customer support could be better. Wait times are pretty long and even though the responses are detailed, they take forever to get back to you, which really slows down fixing problems.

“Accessible cloud-based software

Pros

It centralizes all our HR functions. Being cloud-based makes it accessible anywhere and the real-time payroll and HR management capabilities have completely transformed our workflow.

Cons

It's interface feels cluttered at times making it a bit challenging. Some areas could be more userfriendly to help us move through tasks faster. Other than that, everything works well.

“accurate payroll and reporting

Pros

I'm really impressed with how well this handles payroll calculations and reporting. The way it processes different deduction types and tax liabilities is spot-on and the reporting features give us exactly what we need. Direct deposit has been a game-changer too. No more dealing with stacks of paperwork and manual processes.

Cons

The reporting tools are pretty powerful but I'll admit they can be confusing. It usually takes me a while to figure out how to extract the specific data I'm looking for.

“Sold us features that didn't exist

Pros

The sales team really knows how to pitch their product and make it sound amazing during the demo process.

Cons

My whole experience has been a nightmare from day one. They messed up our PTO hours during setup and we're still trying to fix it months later. Six months in and my employees still can't do basic things like requesting time off or uploading documents for there direct reports. Every solution they offer is some weird workaround with no real timeline for fixes. When we escalated to the highest level available, that person basically told us "sorry, we shouldn't have sold you that feature because it doesn't actually exist" while talking about ACA compliance and data importing. It's been frustrating dealing with all these issues.

“Helps me make informed business decisions.

Pros

Finding my way around this tool is really easy which makes completing tasks much smoother. Even complex payroll and HR processes become manageable with its excellent design. The detailed reporting capabilities have been invaluable for making informed business decisions.

Cons

The customization options are pretty limited when you're trying to make it work exactly how your business operates. Since it's designed to work for everyone, it doesn't always align perfectly with our specific processes and workflows.

“Support team goes above and beyond

Pros

Their support team has been absolutely brilliant. Their expertise and quick response times have really helped us tackle any problems that come up. They truly go the extra mile to keep our payroll and HR processes running without a hitch.

Cons

Reporting features could definitely use some work. While there are basic reports available, I'd really appreciate more customization options and different ways to visualize the data. Other than that, it's a solid software!

“deep insights help with planning

Pros

Report generation capabilities are really impressive. I can pull meaningful insights from our HR data that actually help with making decisions and planning ahead.

Cons

Finding my way around can be challenging at times. Should be more user-friendly. Better organization would make everything flow much smoother and improve the overall user experience.

“Enables us to promote positive workplace culture

Pros

I really appreciate how this creates a central hub for keeping employees engaged. The peer recognition and performance tracking features do wonders for building a positive workplace culture. The benefits administration module is incredibly thorough and covers just about every need we have.

Cons

Customer support isn't always as quick to respond as I'd like. When payroll problems come up, I really need fast help and waiting around for answers can create major problems for my business.

“Worst experience with their team

Pros

This platform packs a ton of useful features and gives you plenty of options to work with.

Cons

Their support is absolutely terrible. When I call, I'm stuck waiting forever just to get someone on the line and when they finally pick up, they don't know anything about the software. They put me on hold to "research" my question, which takes ages. The worst part is getting completely different answers from different reps about the same issue. I have an assigned Account Manager who barely contacts me and knows nothing about my account when they do. Emailing support is equally slow and useless. I've talked to managers multiple times, total waste of time with zero solutions offered. Everything costs extra too. Every single module or feature comes with an additional fee so you end up spending way more than you budgeted for. The sales team does a horrible job explaining what's actually included in each package so you're left guessing what you'll really need to pay for.

“helpful data insights

Pros

Data Insights has become my go-to resource every single day. It delivers exactly the information I need and the filtering and export options make everything so much more manageable.

Cons

I'm not a big fan of the OSHA Tracking feature. Feels like it could use some updates to make it more efficient.

“Payments are processed on time

Pros

I find this payroll platform so user-friendly for processing payments accurately and on schedule. Creating and adjusting batches takes just seconds which is a huge improvement from previous systems where there were annoying delays between reviewing, making changes and getting back to the preview stage.

Cons

Calculating overnight shifts is tricky since we pay by shift rather than day, which makes overtime and doubletime calculations messy. Manual calculations can be a real pain and take forever. Currently dealing with a reporting error that won't let me access paystubs from previous pay periods. They're calling it an "enhancement" they're working on but our auditors aren't buying that excuse.

“extremely flexible platform

Pros

Impressed with how flexible and scalable this platform is. We began using just a few basic features but as our company expanded, we could easily add more advanced functionality without paying for unnecessary extras. Despite all its capabilities, the interface remains user-friendly, which really cuts down on training time when bringing new team members onboard or migrating from another system. Their customer support has been consistently excellent too. I particularly appreciate the direct feedback feature that lets me communicate suggestions and they actually use this input to drive future improvements.

Cons

The lack of smooth data flow between modules really bothers me. We end up doing way too much manual work creating custom fields and inputting info across different parts of the system. Also, the journaling and performance areas need serious improvement so HR and payroll can get complete details from recruiting and onboarding.

“Customizable to fit your requirements

Pros

I find it really modern and they're always rolling out updates. What I appreciate most is how customizable it is. You can actually adjust it to fit your specific business needs instead of being stuck with a generic setup.

Cons

Main issue I've encountered is when you need help from a service representative, it can take up to 24 hours just to reach your assigned rep and sometimes even longer to actually get the problem sorted out.

“Excellent performance management features

Pros

Paylocity has been amazing for our team. The onboarding process for new employees is superb and the compensation and performance management tools are exactly what we needed.

Cons

The recruiting module could definitely use some work though I know they're actively improving it.

“checks all boxes for us

Pros

Covers all the bases for our business. Handles compliance issues, works as a complete HRIS system and does so much more. Having everything in one place has been a game-changer for our mid-sized company.

Cons

Some features like the goals platform can't be shared with anyone besides the manager which doesn't really fit how business operates today.

“Efficient payroll

Pros

The payroll processing runs smoothly and saves me tons of time.

Cons

Sometimes support can't provide the right solution to my problems

“simple desktop and mobile versions

Pros

I love how simple it is to use both the desktop version and mobile app. Communication with our team is convenient and I always get notified when new announcements go live. This serves as a complete HR solution.

Cons

Getting help when technical problems pop up can be a real waiting game. Sometimes I'll call and get assistance right away but other times it feels like forever before anything gets resolved.