Paylocity Reviews

“Easy to fix mistakes

Pros

Really cool how simple it was to fix any mistakes on time cards when employees messed up. Clocking in and out was easy too and the mobile app made everything so convenient to handle on the go!

Cons

It's really difficult to figure out earned time, vacation days and time off calculations. Getting locked out is frustrating because the reset process takes at least 15 minutes every time. Tracking hours becomes a nightmare when your not working a regular schedule. The system struggles to accurately record when you clock in and out.

“Stay away from it

Pros

The wire request process is handled really well.

Cons

Wait times are absolutely ridiculous. I've spent around 24 hours on hold this past year alone. They promised to file important forms on time but kept me waiting 11 months and when I brought up their mistakes, they just messed up again. The payroll system feels ancient and most of their staff seems to be unavailable. Honestly, I wouldn't wish this experience on anyone except maybe people I really dont like.

“Convenient recruiting feature

Pros

Onboarding and recruiting features are convenient.

Cons

Application workflow could definitely use some work.

“Great range of modules

Pros

The variety of modules available is amazing and we've been able to add a new one each year since we started using this for our HR needs.

Cons

I wish admins could log in as employees to see exactly what they're looking at. It's really frustrating trying to help someone troubleshoot when you can't see their screen.

“Never gotten a proper response

Pros

I find the system really friendly. It's organized our processes and offers way more functionality compared to what we had with WFN.

Cons

The customer service has been absolutely terrible. We dont have a dedicated account manager and I've had multiple tickets sitting there for weeks without resolution. When they do respond to service emails, the answers either don't address my actual question or provide completely wrong information. Most replies are just them saying they're forwarding it to someone else for help. Trying to escalate issues is pointless. One manager, Chris Knudsen, might send an email back but forget about getting an actual phone call. We've only been using this for 5 months and we're already looking to switch because the support is just that bad.

“Gamechanging benefits portal

Pros

Found the benefits portal recently and it's been a game changer. I can update premiums in one spot and it automatically syncs across all employees. Way better than doing each person individually, which was prone to mistakes.

Cons

Mapping sometimes becomes problematic particularly when previous HR staff didn't coordinate effectively with Paylocity regarding code mapping and tracking procedures.

“Smooth onboarding across multiple states

Pros

Makes bringing on new team members across different states really smooth

Cons

Mobile app is lacking several key features that I really need for my daily workflow.

“Helps keep track of HR record

Pros

Really helps keeping track of HR records. The onboarding features work great too.

Cons

Can be tricky to modify certain features. Some changes I can handle myself but others require going through Paylocity support which slows things down.

“Comprehensive HRIS modules but slow support and SCORM issues

Pros

Variety of modules available is amazing. We can use this as a comprehensive HRIS solution. It really helps cut down on demographic errors and creates a smooth experience for new hires, taking them smoothly from applicant tracking through onboarding, learning and payroll.

Cons

Customer support can be slow to respond when we reach out for help. We've been dealing with persistent SCORM video file integration problems in the Learning module which has been really frustrating for both new hires and existing employees.

“Easy to read layout

Pros

The layout is really well organized and easy to read plus the support team is super friendly and always helps when I have questions.

Cons

The system gets pretty confused whenever I switch someone from hourly to salary or when a salaried employee's pay rate changes mid-period. I always have to double-check everything before I submit to make sure it calculated correctly.

“great support with no extra cost

Pros

It's ease of use stands out for me. It's good that help and support comes at no additional cost whenever I need it. They also provide extra training opportunities for their products and services which has been valuable.

Cons

Support team is fine overall but when I had a 401k issue that needed resolving, the response time was way too slow. I actually had to get a third party to reach out to someone they knew there just to get it sorted out which shouldn't have been necessary.

“Support never lets you down

Pros

Support responds quickly everytime I reach out with questions.

Cons

I'm concerned about how it handles privacy when displaying sensitive information.

“covers all bases

Pros

I really appreciate how everything's bundled together. The time tracking, labor management and payroll processing all work perfectly. Makes my workflow so much smoother since I dont have to jump between different systems anymore.

Cons

I really can't find any issues with this platform.

“Valuable resources

Pros

The documentation walks me through everything I need to accomplish pretty comprehensively.

Cons

Scheduling staff feels more complicated than it should be.

“difficult to find features

Pros

It's nice having all our previous performance evaluations stored in one location. That's probably the only real benefit I can point to. Beyond that, there are so many superior alternatives out there that are much more user-friendly.

Cons

The interface is complicated and finding specific features feels like a treasure hunt. I constantly forget where the time-off request section is located and when I finally submit my PTO request, it doesn't always save properly. This means I end up having to manually tell my manager about leave details that should already be in the system.

“Works alright for mid-sized businesses

Pros

I've found this to be a really solid choice for handling HR tasks. The features are detailed and cover most of what we need on a daily basis. It's generally effective and pretty user-friendly once you get the hang of it.

Cons

While the software works well for mid-sized businesses, you should know that customer support has some real limitations that might be a problem depending on what you need from them.

“stays up to date with state regulations

Pros

Their team keeps everything up to date with state regulations and refreshes the platform regularly. Having a dedicated representative is great and when they're not around, the other reps jump right in to help. Coming from ADP, I can honestly say the customer service here blows them out of the water!

Cons

The benefits side feels less polished compared to payroll. Seems like they could use more support staff and training to handle our requirements better. HSA and TMA management along with general benefits administration need improvement.

“Good experience with customer service

Pros

Customer service team is really cooperative and responsive when I need assistance.

Cons

Had some issues with business tax filing before

“organizes all HR tasks

Pros

It is user-friendly and organizes everything from HR compliance and onboarding to recruiting, training, learning management and performance tracking. It makes all these processes feel smooth and effortless across any organization.

Cons

Support can be frustrating when you get bounced between different people trying to resolve system issues. The interface could also use some polish to make it more modern.

“Impressive features and service

Pros

The features are really impressive. Customer service stands out. They're always ready to help whenever I have questions or need assistance.

Cons

Haven't found any issues yet and everything's been working perfectly so far.