Paylocity Reviews

“automated tax calculations

Pros

I love that tax calculations are completely automated. The monthly reports generate themselves, which saves me tons of time. Once you learn your way around the interface, everything becomes pretty foolproof.

Cons

Sometimes I run into questions or problems that need sorting out. Usually they get resolved pretty quickly. But there have been a few instances where I asked for help and got the wrong information like when I was told how to do a Gross up check and our accountant wasn't happy about it at all. That definitely wasn't great.

“Support teams need better coordination

Pros

Really appreciate how versatile this platform is beyond just handling payroll. There are so many useful modules to explore. The customer service team is genuinely friendly and they're pretty quick to respond generally.

Cons

We've experienced quite a few bugs and technical issues. Resolution times have been pretty lengthy for some problems. The different support teams could definitely coordinate better when working on the same issue.

“customer service is on the decline

Pros

The employee interface makes benefits enrollment really simple for our staff. As an admin, I appreciate how the automatic file feeds to insurance carriers cuts down on manual work significantly.

Cons

The customer service quality has really declined over the past couple years. Before, I could call and get experienced reps who knew their stuff and solved my issues right away. Now I'm dealing with newer people who clearly need more training and can't help me during the first call, they always have to get back to me later.

“Perfect for payroll and timekeeping

Pros

I can see everything I need in one place including payroll, timekeeping and employee reviews all together

Cons

Frequent timeouts are really frustrating though everything else runs smoothly

“time saver

Pros

This software has really freed up my time so I can focus on bigger HR initiatives and become more strategic in my role.

Cons

The system isn't perfect and has some rough edges that can be frustrating at times.

“Natural feel to it

Pros

It is not complex and feels natural to use.

Cons

Unable to save login credentials in the mobile app so I have to rely on browser shortcuts to keep my login info handy instead.

“excellent text message capability

Pros

The recruiting features give me detailed candidate profiles and text messaging capabilities. I find the onboarding process easy as an HR coordinator.

Cons

The seniority dates aren't always accurate which means we end up doing alot of detective work to figure out what's wrong. This eats up time we could be using for more important tasks in our department.

“Too many issues

Pros

I honestly struggle to find anything positive about this HR platform

Cons

Login system is absolutely ridiculous. You have to memorize some random number just to get in. Seriously, what if every website made you do this because their IT team couldn't figure out how to use your actual login info to identify you and your company. And that's just the start of the problems you'll face with this platform.

“tons of useful guides

Pros

The service quality is excellent and I find the interface really logical. There are plenty of helpful guides that make everything simple.

Cons

Communication breaks down completely when they make mistakes and you're left in the dark about what's happening.

“Customers are treated well

Pros

What I appreciate most is how they treat customers as true partners in development. The company genuinely listens to what we need and actually invites us to in-person workshops where product owners and designers want to hear our feedback directly. It's refreshing to work with a company that values client input this much.

Cons

Service transition after implementation could be smoother and there's definitely room for improvement in how the support teams handle that handoff process.

“annoyed with the implementation process

Pros

The interface is attractive.

Cons

I'm really disappointed with how they handle implementation. It reminds me of those frustrating self-checkout machines at Walmart. The consultant either asks for everything in an Excel file so they can do a quick two-minute import or they just explain how to build everything and expect you to figure it out yourself. We're not even finished with setup yet and I'm already frustrated with this whole process.

“All-in-one modules

Pros

What I love most is having a module for literally every need I can think of. Setting up automated services couldn't be easier. There are tons of resources right at my fingertips whenever I need them. The mobile app is super user-friendly, no matter what your tech skill level is.

Cons

The customer service experience can be hit or miss. While most reps are helpful, I've encountered a few who weren't particularly friendly and it happens often enough to be noticeable. What really frustrates me is how rigid the change request process is. Getting updates or modifications approved feels nearly impossible unless multiple organizations are asking for the same thing. Even simple requests like removing field restrictions get denied, which seems unnecessarily inflexible.

“faced no problems so far

Pros

Offers extensive capabilities for employee support and monitoring their onboarding journey, plus it handles paperless personnel file management really well.

Cons

Haven't run into any real problems so far. Everything seems to work pretty smoothly for me.

“User-friendly across modules

Pros

It is user-friendly across all modules including HR, payroll, time tracking and benefits management.

Cons

The reporting functionality could definitely use some work. I'd really suggest the development team check out what UKG is doing with their reporting. They could learn a thing or two from that setup.

“love the community wall

Pros

Very cool community wall. It's given us such a great way to connect and engage with our team members!

Cons

Reporting is a bit complicated and it should have better automation options.

“Service and Benefits departments should communicate better

Pros

It's simple to use and I can find what I need quickly. And getting started was smooth.

Cons

The customer service is really frustrating. We're constantly dealing with new reps who give us different answers every time. Most responses are just generic "the developers are looking into it" or "that department doesn't talk to clients directly," which creates endless back-and-forth. Honestly, the service reps don't seem very knowledgeable and I often feel like I know more about the system than they do. The Benefits module desperately needs an update to send notifications when someone enrolls. The whole notification system is way too limited. We need custom notifications for different stages like onboarding but that's just not possible right now. What's really annoying is that Service and Benefits departments don't communicate with each other even though they absolutely need to work together.

“User friendly for admins

Pros

Very easy to use for admins. The employee app makes tracking time, payroll deposits and taxes convenient for staff members.

Cons

Processing payroll from mobile isn't available which would be incredibly helpful. Some workflows feel unnecessarily complicated with extra steps that could be streamlined. Certain parts of the system could definetly use simplification to make things more efficient.

“can't complain

Pros

The customer service team is supportive and always ready to help when I need assistance.

Cons

Haven't found anything to complain about yet

“Hard to get in touch with our main contact

Pros

The knowledge guides are really helpful and downloading them is not hard at all.

Cons

Getting help can be frustrating since our main contact is hardly around so we end up dealing with staff who don't really know our setup or needs.

“easy to manage vacations

Pros

I can easily track my pay periods and punch in/out times, plus managing vacation days is easy. The employee benefits portal covers everything I need in one place.

Cons

The mobile login works fine but I wish there were more session options available to choose from