Paylocity Reviews

“Comprehensive Solution”

Pros

I'm impressed by how comprehensive this platform is! It's boosted our efficiency significantly by letting us handle recruiting and onboarding all in one place plus we can manage schedules and keep employees updated with news and alerts.

Cons

Sometimes when I pull reports, the filters I set don't actually get applied which is frustrating. Also some of the benefit reports display old information that isn't current.

“problems with electronic data interchange”

Pros

The pricing is really reasonable and the customer service is top-notch. Whenever I need help, I can call and actually get through to someone within 10 minutes, which is pretty rare these days.

Cons

The electronic data interchange with benefits carriers has caused us headaches. Former employees stayed on our billing for months after termination because we processed their separations after the weekly file feed went out.

“can't do without it”

Pros

I've been using this at two companies and honestly can't imagine switching to anything else. The modules work together so well that HR and payroll tasks feel completely smooth.

Cons

Sometimes the support teams for different modules could be more helpful when you need assistance.

“simplified everything for us”

Pros

Love how this has simplified our entire HR workflow. Running payroll is not an issue and tracking compliance documents is so easy. Team communication flows much better. The capabilities far exceed what we had before.

Cons

The reporting features take some time to figure out but support reps are really helpful and respond fast. They've answered all my questions thoroughly and quickly.

“managing multiple stores made easy”

Pros

Managing our 1000+ employees across 40 stores has become easy with this platform. It is simple to get the hang of and doesn't take long to pick up. What really stands out is the extensive library of support articles and multiple ways to get help. I've never had such easy access to answers compared to other programs I've worked with.

Cons

The security setup is trickier than it should be and I wish administrators had more control over employee access levels. It's frustrating not being able to easily customize what different team members can view.

“horrible customer service”

Pros

The self-service portal has a really clean interface.

Cons

Customer service has been terrible in my experience. The HR/Payroll and Benefits teams seem completely disconnected and they don't understand how each other's systems function, which created major headaches when employee data needed to transfer between departments. As an admin, I can't even edit benefits myself. I have to go through the Benefits Support team every time and this has led to wrong rates, incorrect calculations and other frustrating errors. While they offer plenty of modules, each one feels pretty bare bones without the robust features you'd expect.

“Has grown on me”

Pros

Initially, I was drawn to the fact that this platform costs roughly half what we were paying our previous vendor but as time went on, I've really grown to value the excellent service and communication from our account team.

Cons

Right now I can't think of anything that bothers me about it. The reporting features, support team and pricing are all improvements over what we've dealt with before.

“no downsides”

Pros

So simple to handle. Every screen is clearly laid out which makes processing payroll for my hundreds of employees feel surprisingly manageable.

Cons

There aren't many downsides I can think of when it comes to this platform.

“Handles compliance well”

Pros

The compliance and reporting burden is mostly lifted off our shoulders since this platform handles the heavy lifting. You still need to stay on top of completing authorization forms and similar paperwork, but there's a catch. It doesn't always give you a heads up when these are needed, so you might discover missing requirements only when problems arise.

Cons

Customer support is frustratingly slow and even though we supposedly have a dedicated account manager, we hardly ever actually talk to them. Usually just get shuffled to whoever's available on their team.

“easy to use features”

Pros

Payroll, HRIS and time tracking features are pretty friendly.

Cons

The troubleshooting process can be painfully slow when issues pop up whether it's timecard problems or tax filing errors that need fixing.

“Team knows their stuff”

Pros

We depend on this platform for handling our payroll requirements. It's simple and whenever our team has questions, the support team is accessible and really knows their stuff.

Cons

I really wish there were more staff recognition programs or contests to encourage using the platform. It would also be great if they could visit our office for lunch and learn sessions.

“affordable software”

Pros

The interface is so user-friendly. Integration with our benefits platform means updates happen automatically without any manual work on our part. Reports are excellent and provide exactly what we need plus the pricing is really reasonable for what you get.

Cons

Would've been nice if it could connect with our 401(k) provider.

“Knowledgeable staff”

Pros

I'm impressed by the live support. You get connected immediately to friendly, knowledgeable English-speaking representatives instead of dealing with chatbots or poorly trained staff like other platforms. The support team is helpful and can assist with whatever you need. This has honestly been the best payroll provider I've worked with.

Cons

There could be better reporting features for custom fields when exporting to Excel and some bugs need fixing.

“rigid security permissions”

Pros

The push notifications really boost employee engagement and keep everyone connected. Those compliance dashboard alerts make spotting issues so much easier.

Cons

Missing a production testing environment makes it tough to try out new workflows before going live. Security permissions are pretty rigid. You either get full access or none at all in most areas. There's not enough data validation built in so people can enter inconsistent information that causes errors down the line.

“Smooth transition”

Pros

It's very user-friendly. Our conversion from the old payroll system went smoothly and everything was well-organized.

Cons

Communication with the service team hasn't been as clear or responsive as I expected. Even though I was assigned a customer rep, I haven't had any direct contact with them yet.

“quick responses from help team”

Pros

Their support team responds incredibly fast when I'm up against deadlines and need urgent help. Whether I reach out by phone or email, they quickly jump on my questions and work hard to resolve whatever issues I'm facing. The team is always knowledgeable and ready to help.

Cons

The only downside is that the security features are almost too good. I get logged out frequently when I need to step away and work on other tasks outside the platform.

“Incredible customer care”

Pros

Customer service here is absolutely wonderful and you can really tell the difference

Cons

Hard to find any real downsides right now. Nothing that really stands out as problematic

“bad customer service”

Pros

The data insights feature really helps organize my monthly reports

Cons

Customer support rarely provides helpful assistance when I need it.

“Can tailor reports, poor phone app”

Pros

Reporting features are awesome. I can customize them exactly how I need them. Plus, the attendance tracking covers everything I could want and more.

Cons

The mobile app doesn't offer much functionality for employees, pretty restrictive in what you can actually do on it.

“excellent mobile app”

Pros

The mobile app works great for our team and I find myself using it regularly

Cons

Customization options are pretty limited. There are several features that just can't be tailored to fit our specific company needs which can be frustrating when you're trying to make it work for your particular workflow.