“Dedicated service manager helped us with everything”

Pros

I'm in my first role handling payroll and benefits so I had to learn fast. The support team at this company has been incredible. Our dedicated client service manager and all the phone and email support staff really carried me and my team through this past year. The knowledge and availability of customer service here is outstanding, honestly better than anything I've experienced before. Other companies should take notes on how they do things!

Cons

Would be great if there was a test environment for clients to try out.

“they listen to feedback”

Pros

Never been let down by their team whenever I've needed assistance. What really stands out is how they actually listen to user feedback through their Enhancement Request Tool. I've seen suggestions I've made actually get implemented, which shows they're committed to improving based on real user needs.

Cons

Makes things tricky for clients in OH and PA since the local tax assignment automation has some gaps, though I get why those limitations exist.

“Simple to understand modules”

Pros

The modules are really simple to understand and make it easy to stay organized. Everything just makes sense when you're moving through the system.

Cons

I haven't run into any issues so far.

“support team needs more training”

Pros

Really appreciate having everything in a single portal. Makes scrolling through different modules so much smoother.

Cons

The support team isn't trained well enough to handle complex issues when I need help with more advanced problems.

“Professional team”

Pros

Their team is very professional. I always get to speak with a real person who's genuinely helpful and knows their stuff.

Cons

Setting up accounts for new states can be tricky and I could really use some extra help.

“has everything I need”

Pros

I've been using this for a while now and it's made my daily tasks much more enjoyable. Everything I need is right there in the app or on the website, no hunting around for features.

Cons

Haven't really found anything to complain about so far.

“Payroll function is my favorite”

Pros

The payroll functionality really stands out to me. It organizes everything and cuts down the time I spend on processing significantly. Managing employee data is another strong point since I can keep all information centralized in one place, which makes my job much easier.

Cons

I wish there were more customization options available as the current ones feel somewhat limited for my needs.

“too many reps come and go”

Pros

I appreciate how this platform brings together everything HR-related. The payroll, HRIS, learning management, performance tracking, surveying and benefit management features are all practical and easy to set up. The reporting capabilities are pretty detailed and user-friendly too.

Cons

Customer service has been a real letdown for me. As an HR Director who's worked with this platform across multiple companies, I can say response times are generally slow and I've been shuffled between 3-4 different reps each year on average. There was one great 6-month stretch with an awesome account rep but otherwise the continuity is pretty poor. Thankfully the product itself works well so I don't need help often but when I do, I literally have to dig through emails to figure out who my current rep even is.

“great user experience”

Pros

Setting it up was not an issue. Whether I'm dealing with non-profit or for-profit clients, it's flexible enough to adapt to their unique internal structures while keeping the user experience smooth. Plus the support team for payroll and timekeeping are friendly, knowledgeable and genuinely enjoyable to work with.

Cons

Finding support info online can be confusing initially. Took me a while to figure out where everything was located. Once you get familiar with the layout though, its pretty simple to find what you're looking for.

“Smooth setup”

Pros

The implementation process was so smooth and didn't take long to pick up. Everything feels natural when moving between different modules and I really like how employees can easily access there own information.

Cons

The transition from onboarding to the employee module isn't always smooth. Some features feel a bit clunky and require extra training for new HR team members to get comfortable with.

“not much training needed”

Pros

The user experience is really solid. My teams barely need any training when we introduce new features and the data analytics give us exactly what we need to run our business effectively.

Cons

Customization options for fields and their placement could be better. While the custom fields work fine and give us access to the important info we need, there's definitely room for improvement in terms of flexibility.

“Friendly staff”

Pros

I really appreciate how knowledgeable the support team is. They're always eager to help and maintain such a positive attitude when resolving issues. Their patience and friendliness really stands out and they consistently go above and beyond what's expected.

Cons

There have been a few bugs that took a while to resolve but overall my experience has been pretty good

“long waiting times”

Pros

Self-service portal really stands out and gives employees control over their information. Being able to check pay stubs, tax details and benefits whenever they need to creates transparency and definitely boosts satisfaction levels.

Cons

The customer support could be better. Wait times are pretty long and even though the responses are detailed, they take forever to get back to you, which really slows down fixing problems.

“Accessible cloud-based software”

Pros

It centralizes all our HR functions. Being cloud-based makes it accessible anywhere and the real-time payroll and HR management capabilities have completely transformed our workflow.

Cons

It's interface feels cluttered at times making it a bit challenging. Some areas could be more userfriendly to help us move through tasks faster. Other than that, everything works well.

“accurate payroll and reporting”

Pros

I'm really impressed with how well this handles payroll calculations and reporting. The way it processes different deduction types and tax liabilities is spot-on and the reporting features give us exactly what we need. Direct deposit has been a game-changer too. No more dealing with stacks of paperwork and manual processes.

Cons

The reporting tools are pretty powerful but I'll admit they can be confusing. It usually takes me a while to figure out how to extract the specific data I'm looking for.

“Sold us features that didn't exist”

Pros

The sales team really knows how to pitch their product and make it sound amazing during the demo process.

Cons

My whole experience has been a nightmare from day one. They messed up our PTO hours during setup and we're still trying to fix it months later. Six months in and my employees still can't do basic things like requesting time off or uploading documents for there direct reports. Every solution they offer is some weird workaround with no real timeline for fixes. When we escalated to the highest level available, that person basically told us "sorry, we shouldn't have sold you that feature because it doesn't actually exist" while talking about ACA compliance and data importing. It's been frustrating dealing with all these issues.

“Helps me make informed business decisions.”

Pros

Finding my way around this tool is really easy which makes completing tasks much smoother. Even complex payroll and HR processes become manageable with its excellent design. The detailed reporting capabilities have been invaluable for making informed business decisions.

Cons

The customization options are pretty limited when you're trying to make it work exactly how your business operates. Since it's designed to work for everyone, it doesn't always align perfectly with our specific processes and workflows.

“Support team goes above and beyond”

Pros

Their support team has been absolutely brilliant. Their expertise and quick response times have really helped us tackle any problems that come up. They truly go the extra mile to keep our payroll and HR processes running without a hitch.

Cons

Reporting features could definitely use some work. While there are basic reports available, I'd really appreciate more customization options and different ways to visualize the data. Other than that, it's a solid software!

“deep insights help with planning”

Pros

Report generation capabilities are really impressive. I can pull meaningful insights from our HR data that actually help with making decisions and planning ahead.

Cons

Finding my way around can be challenging at times. Should be more user-friendly. Better organization would make everything flow much smoother and improve the overall user experience.

“Enables us to promote positive workplace culture”

Pros

I really appreciate how this creates a central hub for keeping employees engaged. The peer recognition and performance tracking features do wonders for building a positive workplace culture. The benefits administration module is incredibly thorough and covers just about every need we have.

Cons

Customer support isn't always as quick to respond as I'd like. When payroll problems come up, I really need fast help and waiting around for answers can create major problems for my business.