Paylocity Reviews

“Worst experience with their team”

Pros

This platform packs a ton of useful features and gives you plenty of options to work with.

Cons

Their support is absolutely terrible. When I call, I'm stuck waiting forever just to get someone on the line and when they finally pick up, they don't know anything about the software. They put me on hold to "research" my question, which takes ages. The worst part is getting completely different answers from different reps about the same issue. I have an assigned Account Manager who barely contacts me and knows nothing about my account when they do. Emailing support is equally slow and useless. I've talked to managers multiple times, total waste of time with zero solutions offered. Everything costs extra too. Every single module or feature comes with an additional fee so you end up spending way more than you budgeted for. The sales team does a horrible job explaining what's actually included in each package so you're left guessing what you'll really need to pay for.

“helpful data insights”

Pros

Data Insights has become my go-to resource every single day. It delivers exactly the information I need and the filtering and export options make everything so much more manageable.

Cons

I'm not a big fan of the OSHA Tracking feature. Feels like it could use some updates to make it more efficient.

“Payments are processed on time”

Pros

I find this payroll platform so user-friendly for processing payments accurately and on schedule. Creating and adjusting batches takes just seconds which is a huge improvement from previous systems where there were annoying delays between reviewing, making changes and getting back to the preview stage.

Cons

Calculating overnight shifts is tricky since we pay by shift rather than day, which makes overtime and doubletime calculations messy. Manual calculations can be a real pain and take forever. Currently dealing with a reporting error that won't let me access paystubs from previous pay periods. They're calling it an "enhancement" they're working on but our auditors aren't buying that excuse.

“extremely flexible platform”

Pros

Impressed with how flexible and scalable this platform is. We began using just a few basic features but as our company expanded, we could easily add more advanced functionality without paying for unnecessary extras. Despite all its capabilities, the interface remains user-friendly, which really cuts down on training time when bringing new team members onboard or migrating from another system. Their customer support has been consistently excellent too. I particularly appreciate the direct feedback feature that lets me communicate suggestions and they actually use this input to drive future improvements.

Cons

The lack of smooth data flow between modules really bothers me. We end up doing way too much manual work creating custom fields and inputting info across different parts of the system. Also, the journaling and performance areas need serious improvement so HR and payroll can get complete details from recruiting and onboarding.

“Customizable to fit your requirements”

Pros

I find it really modern and they're always rolling out updates. What I appreciate most is how customizable it is. You can actually adjust it to fit your specific business needs instead of being stuck with a generic setup.

Cons

Main issue I've encountered is when you need help from a service representative, it can take up to 24 hours just to reach your assigned rep and sometimes even longer to actually get the problem sorted out.

“Excellent performance management features”

Pros

Paylocity has been amazing for our team. The onboarding process for new employees is superb and the compensation and performance management tools are exactly what we needed.

Cons

The recruiting module could definitely use some work though I know they're actively improving it.

“checks all boxes for us”

Pros

Covers all the bases for our business. Handles compliance issues, works as a complete HRIS system and does so much more. Having everything in one place has been a game-changer for our mid-sized company.

Cons

Some features like the goals platform can't be shared with anyone besides the manager which doesn't really fit how business operates today.

“Efficient payroll”

Pros

The payroll processing runs smoothly and saves me tons of time.

Cons

Sometimes support can't provide the right solution to my problems

“simple desktop and mobile versions”

Pros

I love how simple it is to use both the desktop version and mobile app. Communication with our team is convenient and I always get notified when new announcements go live. This serves as a complete HR solution.

Cons

Getting help when technical problems pop up can be a real waiting game. Sometimes I'll call and get assistance right away but other times it feels like forever before anything gets resolved.

“Love the simplicity”

Pros

Appreciate the simplicity. Training my team of 11 was easy because everything flows logically and makes sense right away.

Cons

I'd say the customization options for performance evaluations could be better particularly when it comes to switching managers around. Other than that honestly can't think of much else that bothers me about it.

“well integrated system”

Pros

The way everything flows together is fantastic. I can handle recruiting, onboarding, keeping people engaged, reviews, documentation, basically every HR function I need. Since it all integrates well, I never find myself entering the same data multiple times.

Cons

I can't think of anything negative to say right now. Whenever I have questions or want to see new features, their customer service team always has the answers I need.

“Saves us a lot of money”

Pros

Found it quite user-friendly. We're saving a ton of money compared to other solutions plus their support team is top-tier. It's basically like getting Workday functionality without the massive costs and headaches.

Cons

There isn't a downside. I'm genuinely struggling to find anything negative to say about this platform.

“customer service stands out”

Pros

Customer service really makes this stand out from other HRIS platforms I've used

Cons

Updates sometimes take longer than I'd like though customer service keeps me informed when I reach out to them

“They are always there for us”

Pros

Excellent support. I can always reach someone quickly when I need help with questions. This has saved me a lot of time compared to how we used to handle payroll the old-fashioned way.

Cons

The cost runs a little high though it's pretty standard for full-service payroll providers. Other than that,I don't really have major complaints.

“Versatile platform but slow frustrating support”

Pros

I like how versatile this platform is. It covers so many different functions that work well for mid-sized and larger companies. While some of the settings and filters can be tricky to figure out, overall it's pretty simple.

Cons

Customer service is frustratingly slow to respond, especially when I'm dealing with urgent payroll problems. Communication feels like pulling teeth and some of the support staff don't seem to know the product very well.

“Well defined payroll processing”

Pros

Payroll processing is clearly structured and easy to follow. I find the online interface really handy for pulling up employee records and making updates when needed for payroll runs.

Cons

Staff training is lacking for associates handling payroll deliveries and once you're no longer a client, there's basically no way to contact anyone at the company for help or to discuss issues.

“Best HRIS system I've come across”

Pros

The integrated setup makes it smooth to transition candidates from recruitment all the way through to payroll. After three decades in this field, I can honestly say this ranks among the top systems I've seen for handling HRIS functions.

Cons

The data analytics could be smoother. When I set a filter like a date range, it would be great if it carried over to other sections automatically. Right now I have to keep re-entering the same YTD range when moving from turnover to demographics and other areas.

“Helpful support but frequent system downtime”

Pros

Getting help from support is not difficult either as their team is always accessible when I run into any problems.

Cons

The system frequently goes down or enters maintenance mode during business hours, which is really frustrating. Also, the Witholding Wizard module during onboarding confuses most people. I wish there was a simpler way to complete forms directly instead of having to go through that complicated process.

“Easy to find what you're looking for”

Pros

I would say it is very user friendly. I can find what I need without getting lost in menus. There are tons of features that organize tasks, especially when it comes to responding to candidates and managing workflows more efficiently.

Cons

Sometimes when I'm organizing people into groups for time and labor tracking, the changes don't stick even after hitting save so I end up having to double-check everything multiple times to make sure it actually went through.

“occasional bugs”

Pros

All the features work perfectly for what we need at our company. I can knock out payroll so much faster now. It's made the whole process way easier. The mobile app is also really handy to have.

Cons

I've reported several bugs to them over a year ago and they're still not fixed. There's no way I'm the only one dealing with these issues.