Paylocity Reviews

“Chicago-based support available during extended weekday hours

Pros

Never have to worry about getting stuck with payroll issues since their Chicago support team is available during extended weekday hours. It's reassuring to know help is there when I need it.

Cons

The time tracking feels somewhat separate from the payroll and HR features, which can be confusing at first until you get the hang of them.

“dislike a lot of functionalities

Pros

Onboarding tool is pretty decent since it lets all our locations use the same system. Makes things smoother for HR when you're dealing with multiple company sites.

Cons

Some functionalities really get on my nerves. Scrolling through new hire entry is a nightmare as I'm constantly jumping between different screens and missing one tiny checkbox can derail the whole process. Customizing reports is way harder than it should be and don't even get me started on the client support.

“No drawbacks so far

Pros

Support team is so patient and helpful whenever I call with questions. The interface is tidy which makes my daily tasks much smoother.

Cons

Haven't discovered any real drawbacks so far. Everything's been working smoothly for my needs.

“wish we had switched earlier

Pros

Having the PPP loan reports feature was helpful. I just entered my date range and got all the necessary details for my loan application automatically generated.

Cons

No downsides, just benefits all around. We're cutting costs significantly each month and honestly wish we'd made the switch earlier.

“Most effective system I've ever used

Pros

I find it so user-friendly. Having used several other systems before, none have been as effective as this one. More companies should really consider adopting it.

Cons

I've come across some system bugs that took me way too time to troubleshoot on my own. Really feel like the support team should of stepped in to help instead of leaving me to figure out the backend issues myself.

“brilliant set up team

Pros

The implementation team was brilliant. They helped us transition from our old paper filing system to something that's actually organized and trackable. Everyone was really friendly and helpful throughout the whole process.

Cons

The main issue I have is that you're forced to pay for every single employee to access features that maybe only a quarter of your staff actually needs. This makes it pretty expensive and not very practical for smaller companies like ours.

“Lovely single sign-on feature

Pros

I like the single sign-on feature. It's convenient having everything consolidated in one spot, which makes managing our benefits much simpler.

Cons

Can't configure security roles myself. Have to get service involved every time.

“helps track employee pay and hours

Pros

Really helpful for tracking employee pay and hours. Everything's laid out clearly so I can see all the details I need at a glance.

Cons

Can be confusing when you're trying to locate specific features or information.

“Smooth transition

Pros

The transition from our old payroll provider went smoothly with their help

Cons

Lately the support team doesn't seem as knowledgeable about the system so I usually end up having multiple back-and-forth conversations before getting my issues resolved

“cooperative team

Pros

Customer service team cooperative and really knows their stuff. The reporting capabilities are excellent and there's an endless array of features to work with.

Cons

I wish it had automatic payroll features like what Gusto offers. Would save me alot of time each week.

“so easy to manage

Pros

So easy to use and I can find what I need without any issues. When I've needed help, their support team has been quick to respond and resolve issues.

Cons

Inability to direct deposit complete bonus amounts when there's already a prepaid deposit set up is frustrating. Being forced to print paper checks feels outdated and creates unnecessary problems.

“features that are simple to work with

Pros

I find the payroll and HR management features really simple to work with.

Cons

Sometimes my point of contact doesn't get back to me when I need them to.

“Don't like the recent changes

Pros

Interface is really user friendly. Finding what I need is quick and effortless, which I appreciate since having everything accessible right away saves me from digging around endlessly.

Cons

Recent updates to the reporting feature have made things more cumbersome and confusing for me. The previous format was much easier and I'd really prefer if they reverted back to the old way of doing things.

“imports our payroll files automatically

Pros

I love how this automatically imports our payroll files for processing, something QuickBooks never allowed us to do and it's made a massive difference in our workflow.

Cons

Hard to bypass processes when you need flexibility. Sometimes feels like you're stuck in bureaucratic red tape that slows things down.

“Modern interface

Pros

The interface feels really modern and everything is so simple.

Cons

Customer service can be slow to respond and when they do get back to you, the help isn't always what you need.

“easy to create reports

Pros

Creating reports is easy and I can easily monitor hours worked while processing payroll.

Cons

I honestly can't think of anything negative to say about it. This question is a bit annoying since it forces you to write something when there really isn't anything wrong.

“Support team doesn't fix anything

Pros

The interface has a really clean design that makes using it effortless.

Cons

My access permissions keep changing randomly and when I reached out for help through our company rep, their support team couldn't actually fix anything. They just gave me workarounds instead of solving the root problem. Honestly felt like they didn't have the expertise to properly troubleshoot or explain what was going wrong. I'm still dealing with the same issue, just using elevated access as a band-aid solution now. Also, some of the workflows like Time Off History are pretty confusing and could definitely use some work to make them more user-friendly.

“smooth sailing so far

Pros

Support team really knows their stuff and can help you work through any issue that comes up.

Cons

Haven't found anything to complain about yet. Been using this for three years now and everything's been smooth sailing.

“Saves so much time on benefits processing

Pros

Paylocity cut down my benefits processing time dramatically during open enrollment and handling the payroll deductions became much more simple.

Cons

I really wish there was integration with a travel management company so expenses could automatically sync back into the expense module.

“support quality declines with time

Pros

The all-in-one setup really works well for us. Payroll is convenient and doesn't give me headaches. I appreciate how recruiting flows right into onboarding.

Cons

Support drops off significantly once you're up and running. Getting answers can be frustrating and the quality really depends on which rep you get. They constantly point you to PEAK articles rather than actually helping you troubleshoot. There's no way to switch between admin and employee views when trying to guide staff, which is a real pain since the interfaces look completely different.