Paylocity Reviews

“Support never lets you down”

Pros

Support responds quickly everytime I reach out with questions.

Cons

I'm concerned about how it handles privacy when displaying sensitive information.

“covers all bases”

Pros

I really appreciate how everything's bundled together. The time tracking, labor management and payroll processing all work perfectly. Makes my workflow so much smoother since I dont have to jump between different systems anymore.

Cons

I really can't find any issues with this platform.

“Valuable resources”

Pros

The documentation walks me through everything I need to accomplish pretty comprehensively.

Cons

Scheduling staff feels more complicated than it should be.

“difficult to find features”

Pros

It's nice having all our previous performance evaluations stored in one location. That's probably the only real benefit I can point to. Beyond that, there are so many superior alternatives out there that are much more user-friendly.

Cons

The interface is complicated and finding specific features feels like a treasure hunt. I constantly forget where the time-off request section is located and when I finally submit my PTO request, it doesn't always save properly. This means I end up having to manually tell my manager about leave details that should already be in the system.

“Works alright for mid-sized businesses”

Pros

I've found this to be a really solid choice for handling HR tasks. The features are detailed and cover most of what we need on a daily basis. It's generally effective and pretty user-friendly once you get the hang of it.

Cons

While the software works well for mid-sized businesses, you should know that customer support has some real limitations that might be a problem depending on what you need from them.

“stays up to date with state regulations”

Pros

Their team keeps everything up to date with state regulations and refreshes the platform regularly. Having a dedicated representative is great and when they're not around, the other reps jump right in to help. Coming from ADP, I can honestly say the customer service here blows them out of the water!

Cons

The benefits side feels less polished compared to payroll. Seems like they could use more support staff and training to handle our requirements better. HSA and TMA management along with general benefits administration need improvement.

“Good experience with customer service”

Pros

Customer service team is really cooperative and responsive when I need assistance.

Cons

Had some issues with business tax filing before

“organizes all HR tasks”

Pros

It is user-friendly and organizes everything from HR compliance and onboarding to recruiting, training, learning management and performance tracking. It makes all these processes feel smooth and effortless across any organization.

Cons

Support can be frustrating when you get bounced between different people trying to resolve system issues. The interface could also use some polish to make it more modern.

“Impressive features and service”

Pros

The features are really impressive. Customer service stands out. They're always ready to help whenever I have questions or need assistance.

Cons

Haven't found any issues yet and everything's been working perfectly so far.

“automated tax calculations”

Pros

I love that tax calculations are completely automated. The monthly reports generate themselves, which saves me tons of time. Once you learn your way around the interface, everything becomes pretty foolproof.

Cons

Sometimes I run into questions or problems that need sorting out. Usually they get resolved pretty quickly. But there have been a few instances where I asked for help and got the wrong information like when I was told how to do a Gross up check and our accountant wasn't happy about it at all. That definitely wasn't great.

“Support teams need better coordination”

Pros

Really appreciate how versatile this platform is beyond just handling payroll. There are so many useful modules to explore. The customer service team is genuinely friendly and they're pretty quick to respond generally.

Cons

We've experienced quite a few bugs and technical issues. Resolution times have been pretty lengthy for some problems. The different support teams could definitely coordinate better when working on the same issue.

“customer service is on the decline”

Pros

The employee interface makes benefits enrollment really simple for our staff. As an admin, I appreciate how the automatic file feeds to insurance carriers cuts down on manual work significantly.

Cons

The customer service quality has really declined over the past couple years. Before, I could call and get experienced reps who knew their stuff and solved my issues right away. Now I'm dealing with newer people who clearly need more training and can't help me during the first call, they always have to get back to me later.

“Perfect for payroll and timekeeping”

Pros

I can see everything I need in one place including payroll, timekeeping and employee reviews all together

Cons

Frequent timeouts are really frustrating though everything else runs smoothly

“time saver”

Pros

This software has really freed up my time so I can focus on bigger HR initiatives and become more strategic in my role.

Cons

The system isn't perfect and has some rough edges that can be frustrating at times.

“Natural feel to it”

Pros

It is not complex and feels natural to use.

Cons

Unable to save login credentials in the mobile app so I have to rely on browser shortcuts to keep my login info handy instead.

“excellent text message capability”

Pros

The recruiting features give me detailed candidate profiles and text messaging capabilities. I find the onboarding process easy as an HR coordinator.

Cons

The seniority dates aren't always accurate which means we end up doing alot of detective work to figure out what's wrong. This eats up time we could be using for more important tasks in our department.

“Too many issues”

Pros

I honestly struggle to find anything positive about this HR platform

Cons

Login system is absolutely ridiculous. You have to memorize some random number just to get in. Seriously, what if every website made you do this because their IT team couldn't figure out how to use your actual login info to identify you and your company. And that's just the start of the problems you'll face with this platform.

“tons of useful guides”

Pros

The service quality is excellent and I find the interface really logical. There are plenty of helpful guides that make everything simple.

Cons

Communication breaks down completely when they make mistakes and you're left in the dark about what's happening.

“Customers are treated well”

Pros

What I appreciate most is how they treat customers as true partners in development. The company genuinely listens to what we need and actually invites us to in-person workshops where product owners and designers want to hear our feedback directly. It's refreshing to work with a company that values client input this much.

Cons

Service transition after implementation could be smoother and there's definitely room for improvement in how the support teams handle that handoff process.

“annoyed with the implementation process”

Pros

The interface is attractive.

Cons

I'm really disappointed with how they handle implementation. It reminds me of those frustrating self-checkout machines at Walmart. The consultant either asks for everything in an Excel file so they can do a quick two-minute import or they just explain how to build everything and expect you to figure it out yourself. We're not even finished with setup yet and I'm already frustrated with this whole process.