Paylocity Reviews

Pros

What I appreciate most is how they treat customers as true partners in development. The company genuinely listens to what we need and actually invites us to in-person workshops where product owners and designers want to hear our feedback directly. It's refreshing to work with a company that values client input this much.

Cons

Service transition after implementation could be smoother and there's definitely room for improvement in how the support teams handle that handoff process.

Pros

The interface is attractive.

Cons

I'm really disappointed with how they handle implementation. It reminds me of those frustrating self-checkout machines at Walmart. The consultant either asks for everything in an Excel file so they can do a quick two-minute import or they just explain how to build everything and expect you to figure it out yourself. We're not even finished with setup yet and I'm already frustrated with this whole process.

Pros

What I love most is having a module for literally every need I can think of. Setting up automated services couldn't be easier. There are tons of resources right at my fingertips whenever I need them. The mobile app is super user-friendly, no matter what your tech skill level is.

Cons

The customer service experience can be hit or miss. While most reps are helpful, I've encountered a few who weren't particularly friendly and it happens often enough to be noticeable. What really frustrates me is how rigid the change request process is. Getting updates or modifications approved feels nearly impossible unless multiple organizations are asking for the same thing. Even simple requests like removing field restrictions get denied, which seems unnecessarily inflexible.

Pros

Offers extensive capabilities for employee support and monitoring their onboarding journey, plus it handles paperless personnel file management really well.

Cons

Haven't run into any real problems so far. Everything seems to work pretty smoothly for me.

Pros

It is user-friendly across all modules including HR, payroll, time tracking and benefits management.

Cons

The reporting functionality could definitely use some work. I'd really suggest the development team check out what UKG is doing with their reporting. They could learn a thing or two from that setup.

Pros

Very cool community wall. It's given us such a great way to connect and engage with our team members!

Cons

Reporting is a bit complicated and it should have better automation options.

Pros

It's simple to use and I can find what I need quickly. And getting started was smooth.

Cons

The customer service is really frustrating. We're constantly dealing with new reps who give us different answers every time. Most responses are just generic "the developers are looking into it" or "that department doesn't talk to clients directly," which creates endless back-and-forth. Honestly, the service reps don't seem very knowledgeable and I often feel like I know more about the system than they do. The Benefits module desperately needs an update to send notifications when someone enrolls. The whole notification system is way too limited. We need custom notifications for different stages like onboarding but that's just not possible right now. What's really annoying is that Service and Benefits departments don't communicate with each other even though they absolutely need to work together.

Pros

Very easy to use for admins. The employee app makes tracking time, payroll deposits and taxes convenient for staff members.

Cons

Processing payroll from mobile isn't available which would be incredibly helpful. Some workflows feel unnecessarily complicated with extra steps that could be streamlined. Certain parts of the system could definetly use simplification to make things more efficient.

Pros

The customer service team is supportive and always ready to help when I need assistance.

Cons

Haven't found anything to complain about yet

Pros

The knowledge guides are really helpful and downloading them is not hard at all.

Cons

Getting help can be frustrating since our main contact is hardly around so we end up dealing with staff who don't really know our setup or needs.

Pros

I can easily track my pay periods and punch in/out times, plus managing vacation days is easy. The employee benefits portal covers everything I need in one place.

Cons

The mobile login works fine but I wish there were more session options available to choose from

Pros

Can access everything 24/7 from both my phone and computer, which is really convenient. The text messaging feature for recruiting is brilliant as candidates can message HR directly without getting our personal phone numbers and we can respond easily through the platform.

Cons

The LMS doesn't let you customize certificates which is frustrating. Would be great if we could update more employer sections through the mobile app. Really need a text feature in the HR/Payroll area so employees can communicate directly with HR. Also, the service center needs to do better follow-up when they get assigned client inquiries.

Pros

The implementation team really knew their stuff and went out of their way to help us get everything set up properly.

Cons

Haven't run into any issues so far. Everything's been meeting our expectations.

Pros

I love all the new features we didn't have before. They've really simplified our HR and payroll processes, making everything much quicker and more efficient.

Cons

We were promised a dedicated representative during implementation who would be our go-to contact for support and guidance. However, we've never actually met or even spoken with this person over the phone. The whole experience has been impersonal, which is disappointing since having that personal connection was one of the main selling points that convinced us to choose this platform.

Pros

We process weekly payroll without any issues whatsoever. Customer service is outstanding and always accessible when needed. Their community module is fantastic for internal communications and actually makes work enjoyable! The performance module lets us handle evaluations online and keeps everything easily accessible for managers. Finally, we can see overdue reviews and hold managers accountable for completing them. The survey module makes conducting exit interviews, stay interviews, pulse surveys and peer reviews simple. With so many things to track in business, this tool gives us one centralized platform with multiple features that really enhance our workplace culture.

Cons

Setting up the modules feels pretty overwhelming at first. There's a ton of configuration work needed to get everything working with your specific policies and business requirements. Even after using it for a while, I still run into situations where something doesn't work like I expected. There's just so much to learn with all the different module settings and reporting options. I'm definitely still figuring out how to configure things properly, though I know it'll get easier over time. Thankfully their support team is really easy to reach and always helpful when I get stuck on something the knowledge base can't solve.

Pros

I find it very user-friendly. Having multiple modules in one place means I don't have to juggle different systems anymore, which saves me tons of time.

Cons

Sometimes I run into unexplainable glitches that come with any tech platform. When I contact support for help with certain issues, they often can't figure out what's causing the problem either. I've had several situations reviewed with no real solution provided, which can be frustrating when you need things working smoothly.

Pros

Found it really convenient compared to handling payroll in-house. Managing our 5 EINs and 800+ employees has become much smoother with this system. What I appreciate most is that they handle all the quarterly tax reporting and W-2s for us. The ACA tool is fantastic and actually the main reason we chose them initially, since staying compliant with ACA requirements was becoming a real headache.

Cons

I wish we could have one dedicated account rep assigned to our dealership. We're told that's how it works but there seems to be quite a bit of turnover. That said, the service quality remains solid even when we're working with different people each time.

Pros

I appreciate how this tool lets us automate payroll and HR tasks while helping us move toward our sustainability goals. The paperless approach really cuts down on waste and our team gets instant access to all the forms and info they need.

Cons

While they're primarily focused on payroll and HR, they don't really have specialized tools designed specifically for trucking companies. That said, they are expanding their micro-kits and packages and their support team is pretty responsive when we run into issues that need solving.

Pros

I like how it is an integrated HRIS, making our HR workflows so much smoother and cutting down on most of the tedious admin work we used to deal with.

Cons

Sometimes the complexity can be overwhelming and I find myself needing to reach out to technical experts just to get my configurations set up properly.

Pros

Getting support is not hard and the team is genuinely friendly and always ready to help out.

Cons

The only downside I can think of is that customer service hours could be extended a bit more.