Paylocity Reviews

“Helpful onboarding automation”

Pros

The onboarding automation has been really helpful for getting new users set up quickly. I also appreciate how well the self-service features work. They make it easy for people to handle things on their own without needing constant support.

Cons

The recruiting features are pretty weak compared to other ATS systems I've used

“regret choosing it”

Pros

Phone support responds quickly whenever I need help and the agents there really know their stuff, way better than the chat team who just send you links to articles.

Cons

I really regret choosing this as our HRIS solution. Trying to manage a modern compensation system through it is impossible. You literally can't maintain variable compensation at the employee level, which is mind-blowing. The system only lets you set variable targets by job position applying the same amount to everyone in that role with no way to customize for individuals. The compensation planning module is extremely limiting too. You can either have admins upload all changes or open it up to every manager, nothing in between. Since only some of our managers handle compensation planning, we're stuck using spreadsheets instead of the actual module. The interface looks really outdated and our employees complain about it constantly. Coming from Gusto, this was a huge step backwards for our users. What the sales team promised during demos wasn't actually possible once we went live. During implementation, they accidentally loaded another company's employee data into our account. Our HR team could see everything before we caught their mistake.

“Third-party benefits causes confusion”

Pros

It covers essential functions such as getting new people hired, brought on board and recruited without any fuss.

Cons

Third-party benefit management creates tons of discrepancies with our carriers.

“simple to update employee information”

Pros

I mainly work with the HR features daily and finding employee details is pretty simple. Honestly I preferred the previous version since it felt more user-friendly but that's just my take. What I really appreciate is how simple it is to update employee information.

Cons

The reporting could use some work. I'd love to see more options for custom reports. They've made alot of great improvements recently but there's still room for a bit more flexibility in this area.

“Good pricing structure”

Pros

The pricing structure is awesome since it bundles multiple modules like Payroll, HR records, Benefits and Expenses all together. There's incredible functionality packed into this platform and the automation features really simplify our processes.

Cons

Benefits implementation team hasn't been much help at all. There's so much more I'd like to accomplish with this platform that just isn't available yet, things like fillable forms, I-9 requirements and workflow automations that would really make a difference.

“support reps know what they are talking about”

Pros

I appreciate that the support reps really know their stuff and can handle my toughest payroll questions. When two of my employees relocated to different states, they walked me through the tax requirements and made sure everything was deducted properly.

Cons

Sometimes finding the reports I need can be tricky.

“I use employee database regularly”

Pros

I rely heavily on the employee database feature and really appreciate how it's organized.

Cons

The layout after searching for employees is really confusing and not user-friendly at all.

“they keep improving”

Pros

The interface is well structured. I appreciate how the development team keeps enhancing the platform and stays on top of regulatory updates quickly.

Cons

Nothing really bothers me about it. I've tried other payroll programs before and this one beats them all hands down.

“Simple to set up pay batches”

Pros

Setting up pay batches is so convenient and I can quickly process one-off checks without any issues. The action forms for things like terminations and pay adjustments are also really user-friendly.

Cons

Support through email takes forever to get back to you and you're pretty much stuck with whatever reports they give you since customization options are really limited.

“simple to learn”

Pros

Found it quite simple to learn and handle.

Cons

Custom integrations can be a bit slow to set up sometimes.

“User-friendly mobile app”

Pros

The mobile app is really user-friendly and works great for everyone on our team even the field staff who are always on the go.

Cons

Can't do much editing when I'm using the mobile version. Pretty restrictive compared to the desktop experience.

“stays current with compliance requirements”

Pros

Customer service team is incredibly knowledgeable and I rarely find myself waiting on hold for extended periods. What really impresses me is how they stay current with compliance requirements like FFCRA and other regulations, they're always ahead of the curve.

Cons

Would be great if we could just drag and drop emails and documents straight into the employee files. We're using Paylocity now for personnel records and that functionality would make things so much smoother.

“Patient and friendly support team”

Pros

Their team always responds quickly and gets everything right plus they're incredibly patient when teaching us new things. There's never any pressure to hurry and they really focus on what our Church specifically needs. Honestly, they make me look way more knowledgeable about payroll than I actually am.

Cons

Nothing comes to mind. This system runs like a well-oiled machine and I honestly can't find anything to complain about.

“solid support”

Pros

Customer service team has been so helpful and quick to respond whenever I need assistance. What I really appreciate is being able to run reports on basically any field in the system and create custom reports that fit my specific needs. The ability to upload employee documents is incredible, not just for onboarding but for ongoing things like bank account info and other paperwork employees submit.

Cons

Response times can be frustratingly slow when dealing with complex problems. Once multiple teams get involved, things really start to drag and you're left waiting much longer than you'd expect for answers.

“Appreciate the community features”

Pros

I really appreciate the data insights and community features as an employer. My employees love being able to easily manage and track there time off requests.

Cons

The only thing I didn't like has actually been fixed now. We use both PTO and Comp Time for our staff and originally employees couldn't view there Comp Time balance through the system. Thankfully, that feature is available now so it's no longer an issue.

“game-changing for us”

Pros

Having everything in one program has been a game-changer for our team. It makes business operations smooth and ensures employees get the info they need quickly. Going completely electronic has drastically reduced errors since there's no more paper trail to mess up. What I really appreciate is how we can gradually master one module, then explore and implement new ones. This keeps us competitive and improves our efficiency. Honestly, I can't imagine how we would've survived 2020 without this system.

Cons

The survey reports aren't very customizable, which is frustrating when I need specific formats. It would be great if surveys could be added to the report writer to fix this issue. The workflows feel limited too. We use them but know they could be much more powerful. I'm hoping future updates will improve the survey, reporting, and workflow features since there's clearly potential for more functionality.

“plenty of training resources”

Pros

Plenty of training resources available and the reporting features are exactly what I need in my HR role.

Cons

The interface can be confusing at times and I often have to call support to figure out certain features.

“Saves me time”

Pros

Having everything in one place has been great. No more changing platforms or entering the same basic information over and over again.

Cons

We're still working on adjusting things after the initial setup. Not perfect right now but once we get everything configured how we need it, this should work really well.

“smooth payroll management”

Pros

The payroll runs smoothly and doesn't take much time at all. Whenever I need help, I can actually reach someone on the phone who knows what they're talking about. My reports generate super fast once I submit everything for processing.

Cons

I wish I could reach their tax department directly. When issues came up with our tax setup, I always had to go through my service rep instead of talking to someone on the tax team myself. This made me feel pretty disconnected from the process. I'd get updates saying the tax team was "working on it" but there wasn't any real transparency about whether things were actually being addressed or finished.

“Updates based on feedback”

Pros

They consistently listen to what customers need and regularly roll out fresh features and improvements to keep things current.

Cons

I don't like how we can't always work with the same small team of 3-5 support reps who really understand our business. Though I have to say, the support staff is usually really helpful and patient when I do reach out.