Paylocity Reviews

Pros

The payroll runs smoothly and doesn't take much time at all. Whenever I need help, I can actually reach someone on the phone who knows what they're talking about. My reports generate super fast once I submit everything for processing.

Cons

I wish I could reach their tax department directly. When issues came up with our tax setup, I always had to go through my service rep instead of talking to someone on the tax team myself. This made me feel pretty disconnected from the process. I'd get updates saying the tax team was "working on it" but there wasn't any real transparency about whether things were actually being addressed or finished.

Pros

They consistently listen to what customers need and regularly roll out fresh features and improvements to keep things current.

Cons

I don't like how we can't always work with the same small team of 3-5 support reps who really understand our business. Though I have to say, the support staff is usually really helpful and patient when I do reach out.

Pros

The payroll system is easy to use even with minimal training, I picked it up right away and successfully processed everything on my very first day.

Cons

Wish I could enter my own tax details for the states we handle. It would save me a lot of time and make things more efficient.

Pros

I find this platform so easy to manage and it addresses most of our day-to-day operational challenges.

Cons

Support response times could be faster for our needs.

Pros

I've been using this HR platform for a while now and it's honestly the best one I've encountered. The interface is friendly both for HR staff and regular employees. What really impresses me is how well it adapts to the constantly shifting HR landscape and keeps pace with rapid technological changes.

Cons

The switch from our previous HRIS was pretty rough, especially getting through that first payroll cycle. I really wish setting up and configuring all our data had been more seamless. Things definitely improved once we got past the initial payroll and ironed out the issues though.

Pros

Appreciate how convenient it is. The accessibility is impressive and finding what I need happens quickly. The community aspect really stands out, plus the time and labor section is user-friendly.

Cons

Getting help when I need it has been annoying. Responses are slow and sometimes unhelpful. They recently changed how the search function works in reports and honestly it was much better before. Previously, my search terms would stay there when I navigated back to the report page but now I have to re-enter everything each time. The benefits team has been particularly disappointing with poor communication and our issues just don't seem to get resolved.

Pros

I can pull together the exact data insights that executives are always asking for. Within minutes, I'm able to generate reports that make me look like a total pro in front of leadership.

Cons

The self-serve portal lets us post policies for both company sets to see but only one of them can actually access them. This means we end up having to put everything on a shared drive too, which creates extra work and duplication.

Pros

Love how their development team actually listens to customer feedback and makes changes to the product. Most other HRIS platforms are pretty rigid and stick with what they have but this company is different in that regard.

Cons

I wish they'd share a roadmap of upcoming enhancements with customers. It would be helpful to know if my enhancement request is a duplicate of something already submitted. Since ADP gives discounts to BETA clients and we submit lots of enhancement ideas, we'd love to join their beta program.

Pros

Time tracking and payroll features make it really simple for our team to clock in and out and the data transfers smoothly when we're processing payroll.

Cons

The recruiting module has some frustrating limitations. When someone applies for the same position through different postings, the system doesn't recognize they're the same candidate and treats them as completely new. I end up having to manually check names and resumes to figure out if it's a duplicate. Another annoying thing is that you can only attach one file at a time in the community section, which is pretty restrictive.

Pros

It is quite user-friendly. Finding that orange button on every screen makes it simple and the new reporting features are brilliant.

Cons

I'm frustrated that it doesn't play well with some of our other software systems. Working in HR and payroll, we really need our tools to integrate well and this limitation makes our workflow more complicated than it should be.

Pros

Such a simple tool and organizes my daily tasks much better than other systems I've worked with.

Cons

The main drawback for me is that it doesn't cover all our needs in one place. We have to use separate vendors for recruiting and hiring tools since the built-in options don't meet our industry's specific requirements.

Pros

Convenient for both admins and regular users. The way it connects between different systems is wonderful and those external feeds save me tons of time throughout the day.

Cons

Sometimes I get confused moving between screens that look really similar and it's tough to figure out exactly where I need to make changes or updates.

Pros

The variety of integrated products really stands out. Everything feels designed with clients in mind and the user interface is logical. What I appreciate most is how much thought went into making the employee experience smooth and enjoyable.

Cons

I find it frustrating that you can't move forward in the mid-year employee review form without entering a rating first.

Pros

I'm really impressed with the recruiting platform. It's definitely the standout feature for me. This tool has so much potential and after seeing all the upcoming improvements they showcased at the Elevate conference, I'm genuinely excited about where our HR department is headed.

Cons

Getting in touch with a tax specialist can be really challenging. I understand this is handled by a third party which makes it somewhat more understandable but we still need reliable access to support when we need assistance.

Pros

I really enjoyed the payroll meetup and admin training sessions since payroll is my main responsibility. Getting to see how other people handle things and what tools they use gave me some great ideas that I've been able to apply in my own work.

Cons

Found some courses weren't relevant to what I actually do at work and my company doesn't even use those features. A few sessions turned into complaint sessions where I didn't pick up anything useful.

Pros

Not difficult to handle. I never struggle finding what I need during my daily tasks. Information is easy to access and the interface design works well for me.

Cons

The platform feels a bit disjointed in places like some features were just tacked on later. Setting up the year-end review process is more complicated than it should be and the reporting section definately needs improvement.

Pros

Onboarding completely eliminated those painful full-day paperwork sessions with new hires! No more time wasted on forms and people can jump right into actual work from their first day.

Cons

The main issue I've encountered is with customer support. My dedicated representative has switched four times since February and we never get any heads up about these changes.

Pros

I'd say this system has all the HRIS components you'd expect to find. The functionality appears comprehensive though the layout could be more intuitive for everyday use.

Cons

It's interface looks pretty dated and feels archaic when you're moving around. Sometimes it's tough to find what your looking for without someone walking you through it. If I was in charge there, I'd be putting serious money into improving the user experience.

Pros

The interface is really user-friendly and visually appealing. I appreciate having everything in one place including onboarding, time tracking, payroll, expenses.

Cons

The customer support leaves a lot to be desired. Response times drag on forever, and when you escalate issues, they seem to just disappear into thin air. We've sent countless follow-up emails and it feels like we're constantly being passed around. Our account manager has switched so many times I've lost count.

Pros

I've found this platform user-friendly and smooth. We rely on it for everything from bringing new hires aboard to recruiting talent, conducting performance reviews and handling payroll processing. Honestly, this ranks among the best payroll systems I've worked with. The onboarding features are particularly strong and it does an excellent job keeping everything organized and secure.

Cons

I wish our rep would be more hands-on and engaged with us but honestly thats about the only complaint I have.