Paylocity Reviews

“AI is proven helpful”

Pros

One thing that really works well with Paylocity is the separate modules. You can begin with just Time & Labor and HR & Payroll, then add other options later like Recognition & Rewards or Performance as your needs grow. Peak Articles are also a nice bonus, with helpful AI and articles that offer support without always needing to contact a representative.

Cons

There is definitely a bit of a learning curve at the beginning. Once you get familiar with�its�terminology, though,�it�becomes much easier to describe the issue you're having when you need to chat with customer service.

“All in one HR powerhouse!”

Pros

Having so many integrations inside Paylocity has been a huge advantage for us. It helps automate recruiting, ATS, onboarding, benefits and open enrollment, payroll and more, all within one system. The data feeds it supports for sending employee information to benefit providers and our 401(k) are also really valuable. We're still looking into additional features we can add and it has already done a lot to help our HR and Payroll team work more efficiently.

Cons

The one thing we wish is that more features were included in the per-employee pricing especially since we already use so much of�it. We'd love to add Survey, Learn and other modules so we can keep even more in one place but each add-on comes at an extra cost. Because of that, we cannot roll everything out at once and have to plan for�it�gradually in our budget.

“affordable payroll tool”

Pros

It offers the same core services we had with ADP for years but at a much lower cost which makes a lot more sense for our company since we have fewer than 50 employees.

Cons

Since we're a smaller organization with under 50 employees, getting support can be frustrating. When I contact�it, the person assigned to help often cannot answer my question and ends up submitting a service ticket instead. If the problem involves taxes,�it�can sometimes take months before�it's fully resolved.

“payroll and support are great”

Pros

Switching to Paylocity after spending several years on different ADP platforms felt like a complete turnaround. The implementation team has been outstanding and both our managers and employees have really taken to the product. Sending company-wide announcements is simple, timecard review and approvals are much more manageable and that has helped keep payroll accurate. On top of that the pricing is excellent for everything included. It has saved me a lot of time when running payroll and made the whole process much less of a headache. The integrations with our retirement plan and benefits administration are an added bonus and I am really happy we decided to move over.

Cons

Honestly I don't have any complaints. Every interaction I have had with the implementation team and support has been positive and the entire process has gone very well.

“responsive support whenever needed”

Pros

A big plus with Paylocity is how user-friendly the application is, along with the level of customer service behind it. My service team has been excellent. Anytime something comes up, I can email my rep or schedule a call and she handles every question and issue quickly. When she says she's going to follow up, she actually does and that really matters. It makes a huge difference for me as the administrator and it also helps employees because whatever I am able to manage well in this tool directly affects their experience.

Cons

There are still some limitations in the app especially around taxes and the home screen. You cannot view or edit tax elections which is frustrating. Employees also cannot see pinned announcements or resources right from the main area since those resources are placed in a separate section that they have to go looking for. Another thing I'd like to see is company branding in the app because right now�it�doesn't display our logo.

“The best among the rest!”

Pros

Among the many HR systems I work with as a consultant, Paylocity is the one I end up recommending most often. The amount of functionality you get at this price point is hard to match and it really can serve as a true all-in-one system without needing extra tools alongside it. On top of that it's fairly user-friendly which makes it even more appealing.

Cons

I'd still like to see more features added to the employee app, such as letting employees update direct deposit details or acknowledge reviews directly there. The report formatting could also be improved especially for filtering and working with pivot tables.

“Pretty impressed with this tool”

Pros

From a director-level viewpoint, I am particularly impressed with how Paylocity brings payroll, HR, benefits and workforce management together in one platform. That kind of integration really strengthens data accuracy, improves reporting and gives clients more meaningful strategic insight. On top of that the customer support has been excellent and the system is user-friendly.

Cons

Reporting customization is one area where�it�could be better. When I need very specific reports,�it�can take a few extra steps or require workarounds to get exactly what I want. Even so, working through that has helped sharpen my problem-solving skills.

“the bugs are a daily headache”

Pros

The payroll side is fairly easy to use and I appreciate how quickly I can put together just about any report I need.

Cons

The ongoing bugs are the biggest frustration. There seems to be something in�it�not working almost every day and right now the benefits module is causing issues. We also run into problems getting benefits and spending accounts to work together since the modules operate too separately and don't communicate well.

“customer service is top notch!!”

Pros

One of the best things about it is the customer service. Every representative I have worked with has been knowledgeable, well trained and quick to help. Whenever I call with a question or send an email, I get a prompt response. The newer payroll process has been a really positive update as well. It's user friendly, offers a variety of integrations and makes payroll much more manageable. On top of that it provides a strong selection of reports that can be run as-is or customized as needed. The Time and Labor feature works very well across our three office locations and integrates nicely with payroll.

Cons

I am completely satisfied with the features we currently use in�it. I haven't had a need to use modules such as workflows, performance or recruiting so I cannot really give a meaningful opinion on those areas. As far as the functions we do rely on, I honestly don't have any drawbacks to mention.�It�has met all of our needs and even gone beyond them.

“Has the best HR tools”

Pros

Switching our company over to Paylocity was very easy and the platform has been very user friendly from the start. As an HR and Payroll Manager, it gives me access to everything I could need and then some through the different parts of the software. The custom reporting features have been especially useful and have saved me a lot of time. Whenever questions come up, the support team is knowledgeable, responsive and always helpful.

Cons

This has only come up a handful of times over the past five years but communication around certain changes has occasionally been lacking which can be frustrating. I also wish some of�its�components were offered at a lower price so we could take advantage of more of them. Since we are a non-profit, the per-employee pricing has meant we've had to be selective and focus only on the features that bring the most value.

“responsive support every time”

Pros

Whenever I have needed help, the customer support team has been responsive, knowledgeable and genuinely pleasant to work with. Problems get taken care of quickly and the guidance they give is always clear and helpful.

Cons

At this point I really don't have any drawbacks to mention. My experience in all the important areas has been consistently positive.

“support is second to none”

Pros

Having everything in one system has made a big difference for our company. Paylocity covers all of our needs in one place, from recruiting and training all the way through offboarding and it has supported us well at every stage.

Cons

The only downside has been during Benefits open enrollment over the past two years. I ended up working with someone who had very little experience which made the process frustrating and took up a lot more time than�it�should have.

“getting better time to time”

Pros

One thing I really appreciate is the ongoing improvement. The verification process keeps becoming simpler and more efficient over time and I also really enjoy the report tracking and analytics features.

Cons

A downside is that some reports are only available in PDF format. I would rather have those reports in Excel or CSV so I can filter sections more easily and get cleaner results.

“open enrollment issues outweigh integration”

Pros

I like that everything is consolidated into one integrated platform is a real advantage. We use Recruiting, Onboarding, HRIS, Benefits through bswift, COBRA with WEX, along with Section 125 spending accounts and the Compensation modules so it's helpful to have all of those services connected in one system.

Cons

The toughest part has been the annual benefits process during Open Enrollment. Working with the new team for our 2026 OE turned into one of the most difficult experiences of my career, with repeated errors, workflow problems, incomplete tasks and far too many calls and emails just to get things resolved. There also doesn't seem to be a clear way to escalate concerns beyond the same team when that team is the source of the issue. Reporting is another weak spot. There are plenty of options available but not always the specific ones we actually need. The custom report writer is also difficult to work with unless you take the time to go through training courses. On top of that account and sales managers change without any advance notice and�it's uncommon for an account manager to proactively check in or offer support. Most of the outreach feels reactive to submitted issues or focused on selling an additional service.

“user-friendly tools and reliable app”

Pros

Using this platform has been very easy. The reporting features are simple enough to work with without needing any IT knowledge and our employees consistently say the mobile app is reliable and user friendly.

Cons

At times,�it�can be a little glitchy during payroll processing.�It�has not caused any major problems since I usually run payroll well ahead of the cutoff and logging out and back in typically clears�it�up.

“The best value for the price!”

Pros

Everything about is very user-friendly so getting around the platform doesn't take much effort. Having so many functions in one place is a big plus and the pricing is very competitive compared with other options. On top of that the Sales team genuinely seems to care about their customers which made a strong impression.

Cons

One downside is that a few tasks clients used to be able to manage on their own are no longer available directly so now you have to contact support for them.

“valuable tools that keep improving”

Pros

Across our company, we use several Paylocity platforms and every one of them has been genuinely useful and simple to work with. The system has created efficiencies throughout the business which has allowed us to shift our time and energy into other priorities. After 7 years of partnering with this company, I really cannot say enough good things about the experience we've had. We're still expanding into more features within each platform to tighten up our workflows and discover even better ways to run the business efficiently.

Cons

Very occasionally during the last 6 months, getting customer support for certain tasks has been frustrating. There have been times when phone calls were not returned and emails went unanswered. I am hopeful this is something that improves going forward.

“Helpful support and useful reporting”

Pros

Whenever I run into an issue or need to update our profile, their customer support has been consistently helpful. I have never had to sit on hold for more than five minutes before reaching someone and most of the time the problem gets taken care of right there on the call. I honestly haven't had a bad customer service experience with them. The reporting system has also been very user-friendly and it's been simple to find what I need and run the reports required.

Cons

A small frustration is that some reports can only be generated as PDFs, while having them available in CSV format would be much more practical for what those reports are needed for.

“Overall a user friendly platform”

Pros

One thing that really resonates with me is the philosophy behind your product and services. It lines up closely with how we operate as well. The platform is built to support people in making better decisions instead of simply pushing transactions through. It's user-friendly and flexible enough to adapt as client needs change.

Cons

I am very happy with�it�overall but I would still like to see the Performance and Compensation modules become more powerful.

“A complete employee management tool”

Pros

From the first application all the way to onboarding an active employee, the whole process works very well. Having everything stored right inside each employee profile is a huge plus. Even though every employee has their own record, pulling reports on just about anything we need is still very simple and efficient.

Cons

One frustration is that major updates sometimes seem to launch before all the problems are fully resolved. The most recent I-9 rollout is a good example.�It�has improved significantly and is much better now but there were quite a few issues and errors during the rollout process.