Paylocity Reviews

“Hospitality / Country Club Review

Pros

Paylocity offers some fantastic features, including payroll imports for one-off charges and reimbursements. Additionally, they provide a preview payroll register for multiple people to review before transmission.

Cons

Initially, we had a dedicated contact person at Paylocity who was familiar with our needs from HR to accounting. However, the turnover in this role seems frequent now, leading to a loss of familiarity and comfort.

“Support Team always there for me

Pros

Their support team is always there to help me work through any issues I run into.

Cons

The Performance module feels pretty complex since we're still getting used to it.

“Helpful training videos

Pros

It's simple to use and when I get stuck on something, those training videos are helpful with their step-by-step walkthroughs. Plus having that chat support option is super convenient. I can get quick help without having to make phone calls.

Cons

Even though the chat support is convenient, sometimes the representatives don't know how to handle more complex issues which ends up wasting my time when I'm trying to get answers.

“centralized solution

Pros

What I like most is having everything in one place. It is quite easy to use overall.

Cons

The scheduling feature is really difficult for our nursing staff to use effectively.

“attractive interface

Pros

The interface is very attractive with a sleek, modern look and I really appreciate how well-designed the different modules are.

Cons

Support could be faster when you need assistance.

“user-friendly system

Pros

It is quite user-friendly and I find all the reporting features useful for my daily tasks.

Cons

Phone support is great but when I email customer service it takes forever to hear back from them.

“Great work by R&D team

Pros

It's interface feels really natural and looks great. The R&D team keeps everything current with what we actually need in our work environment.

Cons

Customer service sometimes falls short and not having one dedicated contact person for all our service needs can be frustrating.

“Customer service never disappoints

Pros

Customer service has been outstanding whenever I've needed help. Getting through to someone is quick with little to no wait time and they've consistently answered all my questions thoroughly.

Cons

I honestly can't think of any major complaints about this platform. Everything is laid out clearly with simple language that even newcomers can grasp easily. The help resources are really useful and moving through the different sections feels logical.

“appreciate the knowledge base

Pros

Knowledge base really comes in handy whenever I need help or want to brush up on tasks I don't do very often.

Cons

Logging in can be pretty slow sometimes which gets frustrating.

“automates all processes

Pros

The customer support here really stands out compared to other vendors I've worked with before. This platform can automate pretty much every HR process you need.

Cons

The system is quite powerful which means it takes quite a while to master all its features and capabilities. Also when searching the Help menu, you really need to use specific terminology.

“slow responses from the support team

Pros

Reporting features are solid and I really appreciate the learning library they've included. The advanced checks functionality works well and the payroll process runs smoothly overall.

Cons

Support team response times could be better and the implementation process felt longer than expected

“some modules are complicated

Pros

Payroll processing works really well for our needs and handling benefits administration is not hard. I appreciate how it manages basic job structures without much difficulty.

Cons

Other modules such as Performance and Recruiting feel clunky and aren't very user-friendly.

“simple to import data

Pros

The data import process is really simple.

Cons

Random glitches pop up during onboarding that you just don't see coming.

“powerful tool

Pros

This software has incredible capabilities that really surprised me once I started exploring everything it offers. The more I learned about it, the more I realized how powerful it actually is. It handles so many different tasks and genuinely makes HR management much easier to deal with.

Cons

It's a bit difficult to understand at first and I found myself struggling to figure things out initially. There are tons of training videos available though so if you're willing to invest the time watching them and really exploring the system, you'll get the hang of it. My main gripe is that there's no way to set up automated emails for certain tasks.

“flexible reporting

Pros

Reporting feature is very flexible. I can easily filter or edit reports and the dynamic reporting feature lets me set specific "as of" dates for exactly what I need. The Compensation module makes merit increases easy to manage across the entire company. What really stands out is the insights module, which gives me detailed analytics on benefits, demographics, headcount and more with customizable date ranges. Payroll processing runs smoothly and I love how I can instantly view employee paychecks after making adjustments to catch any errors right away. It's so conveneient being able to access employee information during payroll processing without having to exit and restart the whole process.

Cons

Hard to know what team members with different access levels are seeing when they have questions since I can't view the system from their perspective like our previous payroll provider allowed. Also wish time off requests were easier to find and displayed on the home page instead of being buried in menus.

“awesome recruiting feature

Pros

The recruiting module is fantastic. it makes messaging candidates and shifting them between different statuses so much simpler.

Cons

Customer support can be frustrating at times. They often just direct you to help articles instead of providing real assistance

“Support staff never disappoints

Pros

I can always count on getting my problems sorted out right away whenever I reach out to their support team.

Cons

Time off integration requires purchasing an additional module which feels like an unnecessary extra cost.

“well-trained team

Pros

Really appreciate how userfriendly it is and the customer support is so well-trained. Having just one contact person I can reach out to for any questions about the system makes things so much smoother.

Cons

The interface can be confusing at first though once you figure out how to do something, it becomes simple.

“Simple yet powerful

Pros

The interface is really well-organized and easy to handle. Coming from UKG, which always felt overly complicated to learn and teach new team members, this platform strikes a perfect balance. Much simpler to grasp while still delivering all the powerful features I need.

Cons

I really can't think of much to complain about here. The system feels pretty solid.

“efficient self-service portal

Pros

Great how user-friendly this platform is. The payroll and benefits features are supposedly excellent from what I've heard. The self-service portal is efficient and easy to walk others through. Plus I really enjoy working with the survey functionality.

Cons

Customer support is really frustrating. Responses take way too long and when they finally get back to you, they usually can't actually solve the issue. Instead they just tell you to submit an enhancement request which feels like passing the buck.