Paylocity Reviews

“satisfied with it

Pros

The system has really organized how we handle payroll, time off requests and tracking hours. When we first started using it, the training support was exceptional. They went way beyond what I expected. As someone completely new to this kind of platform, I'm confident we picked the right solution.

Cons

Haven't found any real issues so far.

“Constant upgrades

Pros

Has everything needed for payroll processing and the team consistently rolls out upgrades that make the experience even better

Cons

The reporting features feel pretty limited compared to other tools I've used and getting responses from the tax service takes way too long.

“logical interface

Pros

Picking up this system was so uncomplicated and I find myself making adjustments and tweaks without any issues. The interface feels logical and doesn't require much training to get comfortable with.

Cons

Sometimes it gets sluggish when there's heavy traffic or during updates

“exceptional service

Pros

Customer service here is outstanding. The team really knows their stuff and always gets back to me quickly with helpful solutions.

Cons

I haven't really found anything to complain about so far.

“Not happy with support!

Pros

I found Paylocity to be the most budget-friendly choice for expanding our operations nationwide but that was about it..

Cons

Service promises were way oversold. They made it sound like payroll would basically run itself but anyone who's done payroll knows you need both good software and people to make it work. They said they'd handle setup but I ended up gathering tons of data for transfer myself, only to find out later that much of it was entered wrong. You're supposed to get a dedicated Account Manager but that's not what happens. When you call or email, your question just gets passed around to whoever's available on the team. They claim to respond to emails within 4 hours but that hasn't been my experiance at all. And even when they do respond, it doesn't mean they actually solve anything. I'm constantly having to double-check everything and follow up on issues. We're also over a month into trying to get set up for employment in a new state and communication about progress has been terrible. It's really hard to know what your getting into before you become a customer, my biggest complaint is definitely the service quality.

“convenient mobile app but PTO updates lag

Pros

I really appreciate being able to approve things through the mobile app instead of having to pull up a browser every time. The 401k integration with external providers works well too.

Cons

The main issue I have is that PTO balances don't always update right away, sometimes they lag behind until after payroll runs for the period when someone actually used their time off. It would be much better if these updates happened instantly since the delay often confuses employees and they end up having to check with management to get their accurate balance.

“complex system

Pros

The FAQ resources and training materials are really thorough and well-organized. I appreciate how easy to use it is. Makes finding what I need pretty quick. Their support team via email is brilliant too. Always gets back to me fast with helpful answers.

Cons

The system crashes way too often which is really frustrating. Processing payroll shouldn't be this complicated. I find myself clicking through dozens of different screens just to complete one simple task. The whole workflow feels unnecessarily complicated and could definitely be more streamlined.

“no dedicated account manager

Pros

I like how it lets me automate HR tasks that used to be manual work. Getting help is refreshingly simple. Submitting support tickets is quick and when I call, I actually reach someone without waiting forever. Running payroll feels simple.

Cons

Performance review cycle can't be customized and adding variable compensation or annual bonuses to employee profiles is pretty hard. Being a smaller company means we don't get a dedicated account manager, which makes it tough to tap into all the features this platform offers. As a one-person HR department, the knowledge center helps but there's so much training material to get through. Having some hands-on support would make a huge difference.

“all in one HR solution but customization and support issues

Pros

Appreciate how this platform brings together so many HR functions in one place. It's been a game changer for reducing manual data entry and cutting down on mistakes. The payroll and HR capabilities work well for everyone on our team, from HR staff to managers and regular employees. What impressed me most is the reporting system as there are tons of pre-built reports available and the dynamic reporting tools let you create almost anything you need. When we couldn't build something ourselves, we could pay to have their team create a custom report for us.

Cons

We've dealt with some frustrating issues during our first year. The constant turnover of account managers, we had 5 or 6 different ones who left projects incomplete and forced us to repeatedly bring new people up to speed. The ATS feels pretty rigid with its one-size-fits-all approach and while the onboarding has a bit more flexibility, it's still quite limited in what information you can collect. Static forms aren't an option either, which is annoying. I'll give them credit for rolling out frequent updates this past year but there's still a long way to go before it matches the customization options of other systems. Our implementation was also bumpy, not sure if it was because we needed a separate time and attendance vendor they recommended or just poor follow-through on resolving issues before the implementation period ended.

“unreliable reporting

Pros

The ACA reporting feature works really well and is simple. I find the data insights particularly valuable for getting a quick overview of our company metrics.

Cons

Reporting accuracy isn't always reliable. I really wish supervisors could share performance reviews of there direct reports with other managers for collaboration. Right now I have to manually assign another reviewer each time. You can't future date payroll items or it throws off the current payroll cycle. We're currently using HR & Payroll with Bswift for benefits on a separate platform and the two teams don't communicate at all. When I ask HR&P a question, they'll say "that's a benefits question" and won't help further or even loop in the benefits team. We've been trying to implement Ben Admin to replace Bswift but we can't even get a call with the Benefits team. Our sales rep tried setting something up but we've been completely ghosted, no responses to emails. I also hate how you can't handle many back-end tasks yourself. Everything requires submitting a ticket for a rep to handle and sometimes they don't understand the request, do it wrong or end up breaking other things in the process.

“members have control over their info

Pros

I find it very userfriendly. What I appreciate most is how our team members can update their own personal info and banking details without needing HR assistance. The 360 integration with our retirement plan provider has been a game-changer as it practically eliminates data entry mistakes.

Cons

I wish there was a way to approve W-2s before they get printed. While we can review things during the year, I was caught off guard in our first year when they printed without me giving the go-ahead.

“Comprehensive Solution

Pros

I'm impressed by how comprehensive this platform is! It's boosted our efficiency significantly by letting us handle recruiting and onboarding all in one place plus we can manage schedules and keep employees updated with news and alerts.

Cons

Sometimes when I pull reports, the filters I set don't actually get applied which is frustrating. Also some of the benefit reports display old information that isn't current.

“problems with electronic data interchange

Pros

The pricing is really reasonable and the customer service is top-notch. Whenever I need help, I can call and actually get through to someone within 10 minutes, which is pretty rare these days.

Cons

The electronic data interchange with benefits carriers has caused us headaches. Former employees stayed on our billing for months after termination because we processed their separations after the weekly file feed went out.

“can't do without it

Pros

I've been using this at two companies and honestly can't imagine switching to anything else. The modules work together so well that HR and payroll tasks feel completely smooth.

Cons

Sometimes the support teams for different modules could be more helpful when you need assistance.

“simplified everything for us

Pros

Love how this has simplified our entire HR workflow. Running payroll is not an issue and tracking compliance documents is so easy. Team communication flows much better. The capabilities far exceed what we had before.

Cons

The reporting features take some time to figure out but support reps are really helpful and respond fast. They've answered all my questions thoroughly and quickly.

“managing multiple stores made easy

Pros

Managing our 1000+ employees across 40 stores has become easy with this platform. It is simple to get the hang of and doesn't take long to pick up. What really stands out is the extensive library of support articles and multiple ways to get help. I've never had such easy access to answers compared to other programs I've worked with.

Cons

The security setup is trickier than it should be and I wish administrators had more control over employee access levels. It's frustrating not being able to easily customize what different team members can view.

“horrible customer service

Pros

The self-service portal has a really clean interface.

Cons

Customer service has been terrible in my experience. The HR/Payroll and Benefits teams seem completely disconnected and they don't understand how each other's systems function, which created major headaches when employee data needed to transfer between departments. As an admin, I can't even edit benefits myself. I have to go through the Benefits Support team every time and this has led to wrong rates, incorrect calculations and other frustrating errors. While they offer plenty of modules, each one feels pretty bare bones without the robust features you'd expect.

“Has grown on me

Pros

Initially, I was drawn to the fact that this platform costs roughly half what we were paying our previous vendor but as time went on, I've really grown to value the excellent service and communication from our account team.

Cons

Right now I can't think of anything that bothers me about it. The reporting features, support team and pricing are all improvements over what we've dealt with before.

“no downsides

Pros

So simple to handle. Every screen is clearly laid out which makes processing payroll for my hundreds of employees feel surprisingly manageable.

Cons

There aren't many downsides I can think of when it comes to this platform.

“Handles compliance well

Pros

The compliance and reporting burden is mostly lifted off our shoulders since this platform handles the heavy lifting. You still need to stay on top of completing authorization forms and similar paperwork, but there's a catch. It doesn't always give you a heads up when these are needed, so you might discover missing requirements only when problems arise.

Cons

Customer support is frustratingly slow and even though we supposedly have a dedicated account manager, we hardly ever actually talk to them. Usually just get shuffled to whoever's available on their team.